NOW Home Broadband Reviews

The WORST broadband provider I have ever used. Assured me they would be able to provide broadband in a property they were unable to do so in, and told me that taking out a different contract with them would fix the problem. This took multiple phone calls and hours of time, when I had already waited weeks for an engineer visit only to be told it couldn't be done. It wasn't until I spoke to an engineer at Sky that I was told nothing they had told me was true and that they would not be able to provide service. I had all contracts terminated. A few weeks after, they automatically billed me and it came to light they had not cancelled the contract. I contacted them to discuss. Now once again, weeks later, I have discovered they have still linked a subscription to my bank account that I am unable to cancel from my end and are still attempting to charge me monthly bills! I have had to list a dispute via my bank to block them from taking money out of my account for a service that was cancelled and that they are not providing.

My connection lasted all of 6 months before the first issue lost connection for a week forward 5 months of continuous dropout and the latest issue is no internet for 22 days and counting
I’ve had openreach to the house 28/8/24 said they’d fixed it two hours later back to square one. Cue lots of fruitless calls to now to speak to staff reading from a script to be told I need to wait for 24, 48, 72 hours or whatever figure they chose whilst openreach fixed the problem at the exchange, wait for a part, connector, wire or again whatever excuse seemed plausible
Currently waiting for openreach to come to house again 16/8/24 to “fix” the problem. Throughout this Now (should be called Sometime Later) didn’t update call back or inform. It’s become routine I get in from work and spend 25 minutes on the phone to find out what is happening. ( not a lot generally ) despite having made it clear I want to complain they have done nothing about it and have failed to follow in my case their own complaint procedures. However having written to the compliance officer I am still awaiting acknowledgment or response a week later. I’d bet on having broadband from Now sooner than a response about my complaint. All I can do is dispute the payments to Now with my bank and leave to another provider wait another 6 weeks and complain to ombudsman

woeful-no internet almost all day today-couldn't even complain as they do not recognise my account and it is impossible to get through on phone.worst service provider Ihave ever used.talktalk were much better,only stopped using them because they charged me for a mobile chip which I never used.take my advice and do not use now broadband

I don't write too many reviews, but if this review stops anyone from signing up it'll be worthwhile. Please don't sign up with this awful company.

My customer service experience was so bad I cancelled my account straight away.

I had been in touch with the Now customer service department via email with regard to closing my account as I am leaving the country. There's no way to cancel your account online or via the app, as they want to force you to speak to their retentions team in the hope they can strongarm you into staying.

Once you put cancellation into their chat bot, it just drops out too. Awful.

I finally found the time to call the retentions team, and coincidentally on the same day my internet had stopped working. The retentions team were able to cancel my service quite efficiently, but during the call the person I was speaking to was sarcastic and subtly rude. He was obviously just reading from a script, and asked me if I wanted to setup a new password despite obviously cancelling my service. Not interested in who you are at all and just working through a checklist. So impersonal, but this was actually the good bit!

For the loss of internet I was put through to the technical team. They could not resolve the fault over the phone, so offered an engineer despite nothing having changed at my address. I agreed to having an engineer come round the following day, and on the dot off 8pm the phone cut off. Their customer service, as it is, is only available between 8am and 8pm. Despite this, no one called me back.

So, I called back the following morning only to find out that no engineer had been arranged. The person I had spoken to the night before wrote on their system that they had tried to call me back which was an absolute lie! So, I continued my conversation with this new agent, and she worked through her script stating that she could only get an engineer to me the following day despite being before 9am. There was no flexibility, and she was not willing to try and help in any other way. She would not call Open Reach to see if they could help. She wouldn't put me through to a supervisor or manager and stuck strictly to her script without budging. No effort at understanding or any personality, or personal touches. Every interaction was like talking to a very unhelpful robot. This call was also cut off, and there was no attempt to call me back again.

I was forced to call back again, and spoke to another robot, this time deciding to cancel my service. Cancelling the service was thankfully very easy.

Simply awful experience, and I would strongly suggest that anyone thinking of signing up looks elsewhere. Please save yourself from this company at all costs!

The router they send is awful. It cannot reach two rooms down a hallway on the same floor. Can only just reach it to the other side of our 2 bedroom flat... Which is insane cost-cutting. Customer service is alright - won't be upset with it, I don't think. Speed is standard - we only went for a cheap package to get 30-40mbps and it's good enough for us. Haven't noticed any issues despite crummy WiFi range and signal due to WAP inside the router. Internet hasn't gone down though! So all around okay choice

Now broadband powered by Sky is the worst provider I have ever used.
Between Nowtv and Sky there is no communication, I can't even find my account never mind complain about the diabolical service.
Yet another case sign you up and then forget you, until they want the early cancellation fees.

Only had Now broadband for a couple of months but it’s weak signal in the house, keeps dropping out. Very poor, will get rid when deal is up !!

Signed up with Now Broadband because they had the least expensive service that would retain my phone number (other cheaper deals with internet phone would not retain number).
Everything seemed OK until I got an email from a hospital saying that they couldn't get through to my phone. Phone seemed OK in that it had a dial tone. Called my number from another phone and just got a humming noise.
Called Now to report the fault. They said they'd secretly changed my number without telling me and against my wishes!
The nightmare is still going on over a month later and still not resolved. Currently got TalkTalk trying to sort it out and get compensation from Now.
Appalling company. Don't use Now!

Absolute tripe. The worst broadband service I've ever had. Internet drops regularly for various lengths of time, often at night when we're using it most. Company doubled our bill without telling us, when the price we thought we were paying was still too much for this awful service. Terrible WiFi, terrible service, avoid at all costs.

AVOID AT ALL COSTS> Worst customer service I've ever encountered.

Worst provider i have ever used, available speed of 5mbs keep trying to send open reach whom have allready confirmed line is fine and provider appears to be slowing down line speed at router would give 0 stars if able to

The Go Live date was a week ago but still no internet connection. Two emailed complaints have gone unanswered. Two phone calls were pointless: unable to explain what the issue is. Useless.

It’s been absolute rubbish since I’ve had it. Got talked in to a so called better deal but it’s worse. I can’t wait to get rid

I would suggest staying clear of NOW Broadband. The broadband rarely hits the advertised Mb average speed and frequently drops out.
Even the website is something to be desired, unable to login to my account at times.
Very cheap with short contract but there is a reason for that.

I have had very few problem with NOW and don't understand all the complaints.
I think some people just enjoy complaining.
I'M happy with it and that's all I care about to be honest.

Over quarter of an hour to try and get an internet connection. It's a bloody joke

I would give 0 stars if possible. Worst brandband providers ever. I live in a 2 bedroom house and only ever got signal in one room. Dont bother ringing customer service for help as they don't employ anyone who can speak English. Also have taken unauthorised payments from my account on more than one occasion. Prices going up again but the service stays as terrible as ever. Now are trying to charge me a leaving fee aswell as doubling my last bill. Please steer clear.

Awful!I moved in on 17th of March and they charged me from 17th of March but I couldn't use any service until 28th of March due to technical issue. The internet was unstable sometimes but I rarely used internet at home so didn't mind.
After a year of using them, I wasn't really bothered to switch so was thinking of keeping them. That was a huge mistake. I moved house on 7th of June. They charged me from 7th and I can't use any service. I called them so many time they couldn't solve the problem after 5 days so I decided to cancelled them and switched to another company. the customer service was terrible when they knew that I was leaving them. worst experience I have ever had.

proper rubbish company bought a package pay as you go broad band paid 69.99 online with there webiste
when spoke to the customer services ms janine she said you are in contract. non sense its a trap asked her to cancle immidiatley and asked for refund she sadi i will have the money back in 48 hours and waited today aftre 48 hours no refund came through and spoke again to their guy sitting in india he tol me it will take 30 days whaaaat so why and what are you doing with my money ....
avoid them proper scam they are

Joined as sister company sky wanted to put bills up.
Then 2 months after joining on a 12 month contract NOW wanted to do the same!!!
Called to complain and got a credit to cover price rise.
Bills do not show any credits or updates required payments post interaction on app or online so you then have to give them hell because they can see eheu credit but you can't!!!