italk Home Broadband Reviews

I've been with Italk for 3or4 months and my service has gone of 3 or four times usually at weekends and for between an hour and 5 to 6 hours, until last Sunday 07/05/23 8am I found that the broadband was off, so I phoned Italk and the office was closed.
The service was off all day Sunday and was still off on Bank Holiday Monday 08/05/23 so I phoned the office again and got through to customer services and spoke to a lady who went through a few tests and checks with me,Until she came to the last test,when she asked me if I had a micro filter to plug into the phone line socket, as I didn't have one she said they would send me one and when it arrived to phone back and they could do the last test so if it still didn't fix the problem they could raise a fault on there system to send out an engineer.
Well the micro filter arrived on the Thursday, so that evening when I got home I plugged the micro filter in and my Broadband service came back on, so by then my service had been off for five whole days.
On Friday afternoon I phoned I talk and told them the filter had worked and asked about a reduction on my bil for the 5 days I had no service, to be told that because the last test hadn't been done until I got the filter, no fault had logged so they could not compensate me for the 5 days I was without service. Which I think is a very poor service.

Been with italk 4years no major problems ....just upgraded to fibre broadband great customer services would fully recommend this company

The routers they send you are cheap chinese. They charge 5 times (literally) what they are worth for a replacement. I also have a friend who worked for this company and they say it felt like running a scam.

The customer service are disgusting
They overcharged you regularly and can never give you clear reasons why.
Their payment plans are ridiculous.
They constantly go into your bank without your permission.
If they have access.
Never give them your card details
As they will abuse them .
The phone and text harassing is like a having a stalker .
Do not use this company .
You will regret it .
I think it’s someone who’s won’t the lottery as their business practice is gangster.
The stupidity is real .
They are rude and aggressive on the phone .
And they also mess with your service for fun .

I've had issues, with it since installing it slow,cutting out, buffering, speed, it's only doing 12mb now. I've tried to leave but have been threatened with heavy costs if I do

Cancelled direct debit loads of times yet italk keep taking different amounts out my bank all the time. I dont even have italk Internet, but am still being charged!

The Hub they provide is a horribly antiquated zyxel model from the early 2000s, it is physically not capable of speeds over 20 megabits. That's not an opinion, the technology within it cannot exceed 20 megabits, that is exceptionally slow for this decade, or last decade to be honest, pathetic service, do not buy.

AVOID ITALK! this company is a scam, they will take money from your account without you knowing refuse to refund. they refused to look into any service issue and charge £150 for a engineer to come out. the service did not meet the standed or contract agreed speeds are below 1mpbs WORST BB PROVIDER IN UK. after reporting to ofcom and the fraud team. the customer service is a joke treat you like a child and dont listen but continue to take money regardless of no service.

If I could review this with NO stars then I would! AVOID this broadband at all costs. Since setting up it’s been nothing but problems with the connection dropping completely, they always take random amounts of money from my account even though the internet NEVER WORKS!!! I also asked to cancel the broadband and pay the cancellation fee and was told I’m not able to do so until the contract is up!! I refused to pay a late fee because I have NEVER paid the bill late and not this has resorted to the bill going up and up each week, with a total of £180. I have agreed to set a payment plan up months ago to clean what I owed which was originally around £50. They refused and demanded FULL payment!! This is the worst company I have ever come across In my life. And by reading the reviews everybody has the same review!! Shocking total rip off company need reporting

Wast of time,broadband been cancelled but still taking money from my account

As soon as the hub was installed we started having issues with the speed, and the hub reset itself repeatedly. An engineer found a fault which italk then charged me for even though they only charge when no fault is found. They took £20 but put £150 credit on my account after I got passed to multiple departments and finally made a formal complaint and threatened to sue them. They also reduced my bill by £5 per month. This was to see Me through to the end of my contract in Dec. 2022 as stated by italk themselves. However, as my term was coming to an end they decided to increase my bill without notification and consent, and increase the monthly amount and then tried to take more money from me saying we owed for phone calls which they refused to give an itemised bill for even though it was requested. Whereas if the agreed fixed contract remained and the credit with the £5.00 discount was considered they would in fact owe me money. They are happy to talk over the phone but they won't put anything in writing (good job I record my telephone calls). The speeds they promised never came to fruition, overall in my experience the company comes across as a money making scam and it seems customer service are happy to bully for payment but not serve you or answer any questions. Regardless of what their reviews maybe on trust pilot I don't and won't trust them again and my personal experience has been awful.

Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish

I have to re set the Wi-Fi at least 3 times a day!!! Emailed and got no reply . Charged £85 for a bill that is £35. Do not use this company

Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.

I live on a pension and can’t afford any more than I pay. I really am not paying for broadband it drops out continuously. Customer service ring me and say all ok but I could increase my payments by £10 and get a better service. Stuck in this contract and paying for a totally rubbish service.

Just like to say thanks to Ethan Williams from joe thomas and was so understanding and explaining this that i actualy undersand buts still to gets installed biymts will leve another review

Absolutely cowboys! They spoke to my 85yr old mother who suffers with dementia, over the phone and signed her up for a 2 yr contract, when I contacted them to complain and cancel contract they said she would have to pay £185 exit fee!!!
I was on the phone for nearly an hour with 3 different people, all unhelpful talking round in circles , how can this contract be lawful when they were talking to a person who had no idea what they were signing up for?!!! Do not touch this company with a barge pole

I took out broadband with italk which turned out to be a huge mistake, speeds were not existent, customer service absolutely horrendous, steal money from your account so I left them, now 3 years later and they still keep setting up direct debits on my account for different amounts ranging from £2.00 to £1⁰0 which just get cancelled straight away.
Really do avoid this company if you know what s good for you, I would rather go with no Internet than use this rip off company.

What a dreadful bunch these are. I cancelled my direct debit as I didnt have enough to meet the payment that month and they have constantly bombarded me with texts and emails sometimes up to 8 a day. So fsar this morning in 10 minutes I have had 4. I asked them to change the payment date they told me no they cant do that. I ve left them but when they knew I was leaving someone rang me to tell me I coudlnt do that there was still 14 days left on the contract and funnily enough offered to change my payment date. I told them no way was I staying and he got threatening then saying that I would owe them a cancellation fee of £200 my answer to that was good luck getting it. Also my broadband increased from 19.99 to £30 - a ridiculous price and it doesnt even work upstairs in my house did they care - NO

Terrible terrible people never eveer use them anyone

This is the worst broadband provider I had to pay a
An early exit fee to leave them , service went live and never had any broadband what so ever for 3 months , rang them countless times if you miss their call back from fault dept they remove it from their system so they don’t have to pay compensation even though the fault existed for 3 months , when that have done this you have to go right back to plugging in to test socket on your phone which I had to do several times I even left work early and had a call back booked with a manager so I lost half a days pay and they never phoned me as was booked earlier in the day , I waited for a few days and then I rang them back and started process all over again , I wasted hours on the phone trying to get it resolved and countless times it was never resolved, they even wonted to charge me £65 pound if I never returned the router , which is still in my cupboard been waiting over two months for them to send pre paid envelope so I can return it , my guess is the router will end up in bin as they even talked to get it posted back to them ,
They are also not registered with ofcom , but with someone else,I eventually got £37 compensation their first offer was £4 and a few pence , again took several hours of phone calls to get that they admitted they could see I had not a single moment of broad band from them in 3 months but still wonted paying £70 pound for the months which they never provided me with any broadband, in the finish I got their early exit fee dropped from £180 down to £65 so in the finish I ended up having to pay them £115 to exit early from contract when they never provided the service they was supposed to , I told them it was like stealing money getting paid for providing no service what so ever for 3 months , the only thing they gave me was a lot of wasted time and stress . So pls do yourself a massive favour and look elsewhere for broadband may be stay with one of the big names but defo not Italk