BT Home Broadband Reviews

BT have dealt with me dishonestly. I contacted them for broadband fibre. They wrote a new 18 month contract and at the same time they changed my telephone package removing my original friends and weekend option. My account went from £64 to £227 in one month..now apparently it is my fault for not checking that they changed the calls without my knowledge. They are grossly dishonest and do not keep any records or record the reference numbers logged when you query them. They leave anything off that reflects badly on them. Disgustingly greedy without any concern for the customer...greedy money grabbers!!! Do not use them...never...ever!!!

honestly. if you want internet slower than 56k moden then join Bt, they are seriously bad. i have no idea how they have lasted this long. painfully slow internet, nonstop disconnecting.

i'd rather jump off a bridge to my death then commend someone to use BT or Plus net. honestly the worst internet provider to have ever lived. just bad. Connection completely stops working and disconnects you every min after peak hours. you guys are an actual joke.

I will say the broadband I have is as advertised, it's up to 52mbps and I get 50 and it's pretty reliable, might go down 2/3 times a week for a minute or so. It's always on so to speak, fast downloads and the router has been okay, but very poor wireless, it doesn't even go to the bedroom which is on the same floor as the router and roughly 5 meters away.

As a company they are awful, they put up their prices during your contract and you have to put up with it or cancel early and pay the rest off.
I started with infinity 1 and lane line, it was about £35 a month, 8 months later and it's now £50-£55 a month for no reason.

I asked them why it happened and they said all customers have to pay more in order for bt to spend more on the network maintenance and upgrades! They then tell me as I've contacted them, magically they can reduce my bill by £10 a month, what they didn't tell me is that buy agreeing to that I was entering a new contract so my 12 month contract is more like 18 months now and I'm still stuck with them for another 10 weeks!

I can get the same £50 a month service for a £25/£30 else where and will be doing so.

They all give you "free" stuff like BT Sport which later is not free, rather than cancel it for you they just add £5 a month to your bill. Here you go sir have this free tv package, it's £5 a month! It's like going to a pound shop and asking how much is this?

Scammers.

I got stuck with BT as I was moving city (and house) so got caught in there ever renewing contract (to avoid cancellation charges).

They messed up the connection on every move, in one instance trying to disconnect our new neighbours. The complaints department is beyond a joke, at one point demanding I close the complaint because it had reached their self appointed time to deal with it, which they hadn't done.

Finally they've tried to charge us £80.00 for cancelling the contract after they put their prices up, in direct breach of the ofcom regulation stating otherwise.

Customer service is absolutely atrocious! It has just taken me almost an hour to change from an extremely inflated monthly payment to a bill for each month. The guy in the call centre just didn't seem to understand what I wanted even though the previous call handler and I explained clearly what had to be done.
Going now for a lie down and a cuppa

For the sake of your own sanity, DON'T JOIN them!!!!!! We joined 6th January only to receive a call one week later that they are cancelling our order and apparently we requested it. Called them back to find out we have to wait a week for another engineer who then said it will not work for additional 10 days!!! 10 days later nothing. Called them again telling them we want to cancel the contract. We've been told to wait another 3 days for a call from their complaint team to sort it out. Hours on the phone with India for nothing. Save yourself a lot of time and join someone else who actually cares about their customers..

We were promised a 3-7.5 mbps for our broadband i am preety sure we have never reached that since we moved here. You definetely can't rely on this broadband + i tried to reach them through phone a couple of times which they never answered(both times i stayed on the line for more than 10 minutes.

PLEASE AVOID BT!!!
I recently moved house and planned on moving my broadband package too, BT cancelled and lost my order on several occasions. They kept putting installation dates back. I feel completely messed about. Their customer service team is woeful, no harm to their Asian team but they haven't a clue and can't understand English, it took 30mins on one occasion just to confirm who I was!! Seriously avoid BT, they have no respect for customers.

IF YOU ARE STUCK IN A CONTRACT WITH BT, DUE TO THE 2017 PRICE RISES YOU ARE ALLOWED TO LEAVE EARLY WITH NO CHARGE. GOOGLE MARTIN LEWIS BT PRICE INCREASE AND LEAVE BT. I HAVE.

DO NOT SIGN UP TO BT!! THEY ARE THE WORST COMPANY WITH HORRENDOUS CUSTOMERS SERVICE!

Signed up everything in March 2016, they lost the order which all bank details were given so didn't start until June! Broadband was terrible! Constantly dropping out! Every call went to an Indian contact centre and lasted around 4 hours! Made a complaint which took 4 months to resolve and the resolution was they couldn't resolve the bad Internet but would continue to charge top price every month. Finally I heard from Sky that due to price rises in April I was allowed to leave early. I rang and cancelled in a shot and went back with Skype who I was with 15 years, had fantastic service but BT claimed to have faster Internet.

Renewed my broadband TV and phone package after a 12 month discount package and overjoyed to be offered the same package for a further 18 months. Free phone calls 24/7 - full BT sports package and even sent the latest hub. Well informed about the small price increase-great service A1 all round*****.

Broadband speed: rarely reaches speed exceeding 5mbps.
Customer service: no answer. called 2 times and after 15 minutes I decided to hang up.
Broadband reliability: Not only the speed does not reach the figures promised, it is not even stable.

Cheaters, liars, DONT EVER SIGN THE CONTRACT WITH THEM!!! Prices increases service going down! Complete rubbish

BT are absolute trash, toilet paper, clowns, rubbish and thieves! Constant price hikes, poor customer service, (no disrespect to the asians as it is not their fault english is not their first language). Connection speed is good cant complain between 50-65mb on an estimated upto 75 mb package.
I was originally paying £45 per month for a 12 month contract, which went up to £55 within the 12 month period. After the 12 month contract period I as vex and wanted to go with someone else, yet BT convinced me to stay as they would reduce my bill to £33 if i took on another 12 month contract. This I did but guess what? Yep within just 2 short months price went up to £42, then £44 to now it £55. STAY WAY CLEAR OF BT you have been warned.

Chose BT as my first internet provider when i moved into my first house, and the entire experience has been terrible.

It took BT three weeks, with three separate engineers to set up the service. When I rang up customer service, I had to go through around 15 minutes of an automated phone call requesting every single possible detail before i was finally put through to a person (who was then only reading from a script, with no knowledge of the product anyway).

Then when i moved house six months later, I was charged £130 to switch my broadband to my new address (which was a two week wait, for someone to come and plug a device into my wall, and then leave).

Upon leaving BT, i receive an e-mail which states that i need to pay £20.38 for ending my contract early, even though it ended last month. I apparently also need to pay £31 for stopping my broadband. Obviously when i try to ring BT to sort this out, i am greeted with automated nonsense.

I am glad to see the end of my time with BT, and would advise everybody to stay away from a company which offers no customer service, and sends you extra charges for anything they can think of.

Usual story, shocking customer service. Recently rejoined BT after many years away and replaced Sky for phone, broadband and TV. Broadband usually ok but drops out for no reason making the TV unviewable. Have missed numerous shows that I like to record on Discovery and Nat Geographic channels. Seems to be every few days I have to go through rebooting everything to get it working, only to see the connections lost within minutes. Have had an engineer out to no avail and given a very long cable to hardwire the set top box to the router - an unacceptable solution as far as im concerned. Wish I had never binned Sky, particularly for BT who have demonstrated exactly why when I can finally extricate myself from their contract wont be seeing me as a customer again. Ever.

BT is C***

Never Use BT....Service is appalling and Internet/Broadband is terribly slow and constantly drops. Worst decision I made transferring to BT..cant wait for the contract to end so I can move back to a decent provider...never had any problems before I changed to BT

I wanted to put minus one for overall satisfaction and customer service ,but it isnt available.
At present i,m in the middle of a nightmare with BT ,I decided to leave because of the price hikes ,thats when the trauma began , letters , texts, and emails ensued, 5 in a week ,3 calls to disconnections and customer care , getting no further ,cancelled direct debit
so I can control what they are asking for
I have tried to cancel sport 6 times over the last few months,
3in the last 18 days ,no one does it , wrote a letter to managing director customer care ,block capital across the top I AM NOT PAYING £110 fee for early release of contract and CANCEL SPORT.
This morning letter from the Libby Barr ,manager, thanking me for my order of BT Sport!!!rang again, now. they tell me another account was opened. In my name,I didnt open it , so who did? They dont know , theres only me so ,its not at my end.They say i,ll get a bill in the next 7-10 days saying what I owe them , then I,LL have to ring billing to sort it out -customer care???
Incompetence ,rudeness ,agression, confusion, and being pressured is what I,ve had from BT ,DONT even think about joining them
I might of thought about rejoining in the future , but I,d rather be without services now
BT ARE A JOKE !