BT Home Broadband Reviews

Had absolutely nothing but trouble registering and setting up my account.
Repeated calls from bt asking me to go through the same steps as before. Must have spent 7 hours on the phone.
Sustained speed and WiFi coverage worse than five year old sky box.
Wish I'd stayed with sky. Even had problems with reward card not arriving after being assured it was sent.
If I could turn the clock back I'd still be using the superior sky service

Worst internet provider I've ever had. Internet constantly drops.

Had sky before, had problems with their internet. One complaint call and with the push of a button on their end ran smoothly for 5 years straight.

BT won't acknowledge issue or let me leave contract. They state that they can send engineer but if no fault will cost me. All that has changed in last 5 years before getting problems is a switch to BT. I just want to get rid of this awful service and go back to Sky.

Had to phone bt Three times as the broadband was slow very s l o w I mean very s l o w

I wasn't happy with bt services at all specially with customer service really awful and they are rude,
Speed really slow,
Price not too bad
Thanks God I have only 2 weeks left and my contact will end
My advice to all ( AVOID BT).

the wort internet I ever had. BT cant provide proper services even they say so

should not even give this a one star. Complete rubbish. Told we are going to get up to 40mbps hahaha my arse nice scam. 2mbps kepps turning off. Waste of money please don't buy.

I couldn't agree more with all the negative reviews of the BT broadband service. recently installed new customer after leaving Sky with near perfect service (other reasons for leaving). I followed the instructions for maximising wifi signal but was only getting <1mbps. Thought I should leave the router plugged in for 10 days to allow for the line to settle as advised and re-test - it was even worse, literally less than half a mbps. Called BT and was told the service is known to be unreliable and have i considered infinity - AT THE FIRST CALL. I said I used BT's 'chose the right package for me' and unlimited broadband was what was recommended. The agent could see i was getting next to nothing so put me through to the outsourced tech team who were completely useless and after 60mins simply hung up. I called back and was told the problem was solved and the case was closed - couldn't be further from the truth. This went on for a week and spent endless hours on the phone being told to do the same thing over and over again. I had no issues with Sky but was told it must be my wifi devices causing the problem and if an engineer was sent and found this to be the case i would be billed for £129. Nothing has changed since Sky so that cannot be the cause but I declined an engineer due to a complete lack of faith in BT to be honest and not screw me. To put a very long story short apparently BT don't do WiFi and there are no guarantees however with some key phrases, mention of DSR, FOI, Ombudsman and some choice posts to social media i was called back this week and released from the contract. I CANNOT STATE STRONGLY ENOUGH - PLEASE PLEASE PLEASE AVOID AT ALL COSTS. BT staff are obviously exasperated at the number of calls due to the poor broadband service and that shows in their lack of empathy or drive to put anything right.

I would give a zero star if I could. Our internet connection has been playing up for 4 months. We've tried 3 BT routers and a third party router. We've had 10 engineer visits. Despite this we have anything between 4 to 14 hours of no internet every day! Now BT case management team have stopped replying to my calls and messages. I rang customer service and suggested that we mutually agree to terminate the contract early as the problem remains and the trust levels have gone down the drain. I was told that I need to pay a cancellation fee as the engineers are still working on it and I refuse to allow them time! They have had four and half months to sort it out. I cannot wait for the contract to end.

I switched to BT because they own the copper wire from my home to the Fibre Dist Box thinking one source if any problems arise.

I have had numerous broadband failures, spoken with many BT staff in the UK and India, all of whom has said they would deal with the problem. One outage lasted 6 1/2 days. I was promised on many occasions that someone would phone me back with progress and diagnostic report. They never did.

As a retired engineer I am appalled at BTs abysmal customer support. I would not recommend them.

In my view BT = Prepare-To-Lose-Your-Will-To-Live
Over the years I have had two experiences with BT as a new customer - both of them were ok (apart from the waiting time for the BT engineer). Once the service was up and running I had no reason to contact them.
The annoying part starts when you are moving houses – I am still in process of claiming back call charges for the previous property as BT did not disconnect the line on the date agreed. New tenant made international call which appeared on my bill and now it looks like I have to pay the bill and only after the bill is paid, make another contact with BT to claim it back.
Another issue was when they promised me new BT hub, at first attempt they sent me some sort of plastic connector instead; on second attempt they sent BT hub to an old address; third time after I realised their mistake with the address, they cancelled the previous order and made a new one…..it turned out it was going to go to my old address as well. A fourth time I have lost it, and by the time I called them the hub was already despatched and it was too late to cancel it. During that call an advisor tried to talk me out of reordering hub 6 (the new one) as apparently there is not much difference to hub 5, oh! and that if I was going to go ahead with hub 6 I would have to pay for it. I have informed the person that the hub 6 was offered to me and I never asked for it, but since it was offered to me I got used to an idea of having better hub. After that hub 6 was delivered to my correct address free of charge.
And 2 days after, we realised that BT Sport channels in HD do not work. Our subscription is in place but for some reason it is not being recognised, this happened after house move. So I started a chat with a person, they called me on my phone instead, transferred the call to another adviser who then transferred the call to another team (I think technical). It took 10min to talk to the first two people and I was on hold for the third transfer for almost 1.5h ….no one picked up and I have finally given up.

I'm absolutely appalled with BT.. I would never recommend them for anything!! Absolutely shocking service, disgusting customer services.. I phoned to dispute a bill and they hung up on me after arguing with me! Now they have cancelled my account when I didn't want it cancelled. Now charging me almost £700! Absolutely disgusting!!!

If you are thinking of joining BT for their TV and phone services let me warn you that you will be wasting your time and money as their service is the pits of any provider in the country and even Talk Talk is a better option.
Lousiest Broadband bandwith - can't even print wirelessly-
Can't receive any advertised channels - HD quality is a joke - exorbitant telephony charges - rubbish customer service with useless remote call centre service - to name a few of the reasons you should steer clear of BT

I'm disgusted with BT at the moment my overall satisfaction is making me want to move to a different broadband, as soon as i possibly can. my bill is only supposed to be 43.00 and has gone up to 67.00, however i did go over the time limit on the phone. though this does not amount to the amount of money i have to pay. this has gave me much trouble and instead of my bills being 50.00 they have now gone up to 60.00, im not prepared to pay this amount of money anymore.

pay for up to 76mb get average of 2mb, yes only 2mb that's at different times and days. bt looked into it and stated that i had a "good" service!!!!

BT has become a worse provider now a days. My internet has been doped more than a week now. Reported fault and gave an engineer visit appointment after a week. I couldn't go for my work that day. Unfortunately he didn't turn up. Called BT again. They said they have no idea what happened. Booked another appointment after 3 days following Monday. Again I didn't go for work waiting for the engineer. He didn't turn up that day too. Called again BT talked to their manager. He assured next day morning the engineer will visit. Didn't go for work waiting for the engineer. In the morning I called BT to ensure that he is coming or not. He said yes yes before 1 pm. No one came till 1:30. Called again they said it is next tuesday. Imagine, this is 11th days, I have no internet. They have suggested BT Fon, open network which is rubbish. So next appointment gave is for coming Thursday afternoon. Let us see. Dear all, do not choose BT again as they have degraded to lower than talk talk now a days.

we have Fibre in the village but because we are a mile from that box our internet/broadband is very slow. however we pay the same monthly rental as everyone!

We have recently had issues with broadband & so contacted the call centre to report a fault. WORST after sales I have ever encountered. The fault was reported over a week ago to which after a 1hr telephone call they appointed an engineer. He visited 3 days ago unsure why he was there as the 1hr call I had was not enough time to make any notes whatsoever. Still no broadband & no promised returned calls on the further two contacts made. The second contact consisted of a 40 minute call to establish my name & address, & only this! A complete joke!! Will be taking business elsewhere for sure. I hope nobody has to endure this pathetic excuse of a call centre but good luck if you do. Punjabi might be a good language to learn if wanting help with a technical issue.

I have had an absolute shambles with BT to try and get my internet switched from Plusnet to BT. I was given an activation date of 4th May and eventually got connected on 1st June. When I rang on 4th May, apparently my order did not go through to the supplier correctly, they then tried to redo the order and said I would have broadband on 11th May. However, no broadband connection on this date either. After much complaining I was assigned a "case officer" who told me system had messed up and only way to get internet was to cancel order and start again. Should be sorted by Monday 15th. Another call on Monday to apologise again but not sorted and they can't give me a date when it will. More complaining and started asking advisor about their ADR and had to be escalated to his manager as was out of depth. i have had to keep phoning for an update because no one bothers to call me. Just been told I have a "marker" on my line which will take another 5 days to remove so that my order can be placed again. Order was placed again and i eventually got internet 4 weeks late on 1st June.
BT are a joke, never switch to them. I have seen numerous other similar complaint.

Really surprised with the quality of service provided by BT Broadband - as a first time customer when i was joining BT - i was promised a lot of things but when it came to delivery - they dropped the penny. Broadband Speed which I receive from BT is less than 1MB per second. When i called up customer care to complain they said the lowest ever speed will be 512Kb per sec. i was better of using a phone line modem to connect to Internet instead of using BT then. Will not recommend BT. I was charged from the time when BT had not even setup the connection and then going through customer care to explain it back to them was another step. So all in all not at all a great experience. Will not want to recommend BT based on my experience.

We've been with BT for more than four years now, in the last year our broadband has started to simply stop working at random times. This is not convenient for me as I often have to conduct online meetings with overseas offices from home. It came to the point where I have now moved to EE. However, in the last month of their service, once I had informed them that I would not renew the contract, the broadband simply stopped working for good, with the hub constantly flashing orange. It seems as if BT cut my broadband off before the end of the contract because I had upset them. This means I have had to pay more than £50 for broadband that I didn't receive this month. Beware of BT they will not play by the rules.