BT Home Broadband Reviews

my fiber broadband has dropped to about 2 mbs download , despite paying for "up to" 52 mbs. I am only 100 meters from B T cabinet

Constant reliability problems. Terrible customer service and bullying tactics when you try to cancel due to ongoing issues. BT have been unable to provide our service for over a month and still want to charge us for it, to top that they now want to charge us a £400 cancellation charge on top even though they have admitted the problem was at their end. Disgusting.

Over a year of slow speeds less than 1 MB often can't even load basic web pages although can watch streaming movies at times as well to be fair. Best speed about 1.5 MB. We're paying £40 A month for this trickle of internet that other users with the same company are getting 17 MB ??? Leaving to go with a company half the price. Have had some really good experience with customer services it's not the individuals fault the company policies are responsible for customer satisfaction. Feeling ripped off

broadband breaking up all the time total waste of money no good

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Overall appalling. Upload speed is horrific, as is download speed. Connection on my console (PS4) is even worse. Can't even watch a video without it having to buffer every 3 seconds. Phoned up and apparently it is an issue on our end in which it is not, then called and said it was fixed which it clearly was not. Absolutely shocked with this and the worse provider to ever go with. 10/10 DO NOT recommend for anyone. Go with sky/virgin, a bit more expensive but at least you actually get what you are paying for.

Broadband slower than my 4G. Had mobile, broadband and BTSport. I canceled BT broadband due to them doubling my mobile bill over 800mb of data. To which they tried holding bt sport over my head saying that would go from 5 pound to 30 poind with no broadband. Go I just cancelled everything.

They basically gove you second rate broadband and you keep it for the cheap sports and mobile offers.

Bt Mobile deals do not meet the requirement of modern cusomers either.

Terrible

Absolutely awful broadband service, poor customer service. Havent had broadband for a week now and customer service was extremely unhelpful. This is becoming a normal occurrence and has happened a few times. I asked to speak to a manager and was told no manager available. Now investigating switching to another provider.

Terrible customer service. I was told I would get a free brand new router model if I renewed my contract only to be told the next day that it would cost me to upgrade and I was told a liar by both the customer rep and the manager. They were very rude and didn't care if I left. I will never ever return to BT!

Awful service, awful internet speed and reliability and usual response from customer service! And to think we now pay more than what we use to with Sky, for a far worse service! If you think the grass is greener on the otherside....ITS NOT!!

Poor customer service. Had to speak to 7 people before anyone could help. Very little information provided when asked how the hub will be connected. Ended up with Hub in the room. To move it will cost £130. Cooling off period starts from contract not from the time hub is received. Provision of goods is part of service so it should be from date HUB received. Very poor service. Not to recommended.

Dreadful in every aspect. It simply does not work and they do not care.

SHOCKING service. Placed order, got told it will arrive June 8th. On the 8th I looked online to see my order had been canceled - normal or correspondence to say this. I call and they said "there is no fibre cable or infinity in your area". So i had to place another order for regular broadband. This arrives 10 days later - does not work. Call and they test line, they book an engineer. Engineer comes and says BT should have noticed there were two lines to this property, and haven't. I said I wanted infinity package but could as there was no fibre in the area - he took me outside to show me the fibre cable and my neighbour came out and I asked them what they had - Infinity BT package. Its not just that but the internet is rubbish. I use my neighbours SKY internet mosts nights as it is better and stronger - our houses aren't even attached. I made a complaint and had to follow up and chase it a million times. Each time I got someone new in another country who hadn't read my file and so on. I even at one point asked "can i have my account number as i have not received any paperwork", the woman said "yes if you give me your account number I can access your account and get you your information". Truly shocking service and contradicting all the time. When i complained and wanted to cancel,they were going to charge me for cancelling the service. Wont even get into the rest of it as there is a novel full of stuff that has happened last 8 weeks. I have been shocked and BT are certainly not the leaders in the market or if they are we should worry. I wish i had gone with SKY again.

Very unhappy with connection quality and customer service.

BT has a long way to go to get customer service. Wi-Fi is rubbish does not work ring them up and tell them they say there's nothing wrong sending engineer out that's another expense to you to have a day off work when is BT going to get everything right I think I'm getting fed up getting on the phone to BT and all they say nothing wrong and you get call centres in India . will thay bring their call centres back to UK what a waste of time BT should be 0 not 1 star if I could give you 0 stars I would

Internet was very slow and now I don't have any at all. It's been going on for 5 days. So far I have called them 4 times each time having a conversation for altleast an h. Every time we are on a phone they are looking for a fault and eventually says that they will book in someone to come in and fix it.
Today we haven't had internet for 5 days now and this morning they let me know that they haven't booked anyone yet but if i want to they can find someone for Tuesday. Wich means that 3 more days we I will have no internet.
This company is a nightmare and the way they operate is unacceptable. Slowest customer service ever. I'm very disappointed and I will change provider if I am not satisfied with the response I receive.

The only thing worse than BT broadband is their customer service.
The internet barely goes a day without failing, often dropping out every 5-10 minutes. Even with the best package it struggles to have more than two devices connected to it and using it at the same time. I have ended up having to increase my mobile data allowances twice purely due to the unreliable BT broadband.

The only good thing about BT is the open zone.

Constant disconnections, apparently asking for a reliable broadband service is asking for too much these days! BT and Virgin Media have been absolute nightmares .

utterly awful to be brutal, way overcharged, say you will get 50mb but only receive 20.

I would rather pay double than use BT ever again. They seem incapable of fixing a problem without you having to spend hours on the phone. 31 days and counting to fix a premium mail issue.