BT Home Broadband Reviews

I have been with BT for a number of years now and although the actual service is ok, the customer service is shocking. When it’s all working well it’s great. But when it’s not and you’re forced to call them, then you get passed from pillar to post and the fault or issue is seldom sorted. Common phrase of theirs is “the system won’t let me” So annoying. Also, the packages for existing customers is poor. You may as well cancel and come back as a new customer for any sort of deal.

Absolutely dismal internet, just this side of the old dial-up. Additionally, a fair number of television channels don't work and there is no ability to gain any "extra" channels, despite always getting adds for them in the post and email. When discussed with the company, we are told it's part of where we are living and increased speed and packages are not in this area. We live just 10 minutes outside of a city.

We upgraded to super fast fibre broadband in June. Since then the service we receive is poorer. I have had engineers out, given advice over the phone, been talked through changes to the settings and it has not improved. BT informed me that the figures they quote are for hard wired devices not wireless. They eventually stated that they could not improve the service. So I a, now paying more for a poorer service than I had originally. I was now out of the cooling off period and would be charged £200 to leave the contract. This is not viable. I am now a very unhappy BT customer until June next year when the contract runs out. They offered me a discount on a new 12 month contract which I refused. I will never use BT again and would advise everyone to avoid them like the plague.

Awful services!! No channels work get told on the phone just to watch on catch up? Disgraceful can't wait for my contract to end!!! Will be telling all family and friends not to go with this company!! Also when on phone to customer service your passed on to other people constantly bein told different things each time. This company needs to sort it's self out disgrace.

very slow broadband. blocked me twice only been with bt about 6weeks. the cost so far is around £150. made very few calls it is a right ripoff.

I've had BT Broadband for 16 years in one form or another. I find them on the expensive side, but it has always been reliable. I've only ever had Standard broadband.

Very slow broadband. Only had bt for 2 months cost so far over £150 it is useless at night and bt blocked me twice a waste of money

Please be careful to not be mislead by BT's awful advertisement. Unlimited wifi minutes is NOT unlimited internet. 5 days in and weve racked up a massive bill and apparently we are not new customers so we have the privelidge of upgrading to a 49.99 package - twice as much as what we paid with TalkTalk. 5 days in and already feel ripped off undervalued and trapped.. Just counting the days till we can leave .. 359 i look forward to it

Stay away they scam you with charges and then cut you off when you disagree and billing are so rude.broadband is intermittent and thats with fttp in the house

At first I was happy with BT I felt I was getting a great deal, landline and unlimited Internet fibre optic for £46 a month. After a year when my contract ran out they offered me a contract phone for £17 a month with 6gb a month, I took the offer and was also offered for £5 extra I would get unlimited data, I refused it at first thinking I didn't need it due to having my WiFi, but 6gb didn't last long and I noticed when I tried to connect to my BT router it would only connect for 10 seconds and stop and then I would have reconnect again and ive done that ever since I got the contract which was months ago. I remembered the woman offering me unlimited data for £5 a month and I rang up to enquire about the deal, the first guy had nothing on it and connected me to someone else who said to me they don't do unlimited data at all, so either he was unsure of this offer and unlimited data or I was about to get scammed even though the woman knew all about my contract with BT. So in the end I'm stuck with this phone that runs out of data in about 3-4 days which connects to the router for 10 seconds each time and it's a 2 year contract. In the end BT offered me 15gb of data for £27 a month. That's a rip off I've seen better deals on better phones for just £3 more. So either BT fixes my issues or once my contract is over I will be paying someone else for their services which I'll also be recommending to my friends and family too.

Broadband ordered and confirmed on 8 Nov, told the connection would start on 18 Nov. On 9 Nov told got a text to say connection will be on 22 Nov. Then a couple of hours later got a text and email to say connection will be on 13 Dec! Spent ages on the phone to their customer service, finally told connection definitely on 22 Nov. Get an email a few days later saying 13 Dec. More wasted time chasing them, and their rubbish webchat this time. Still can't confirm the order. Incompetent company!

Very disappointing, Not even close to what BT promises. I regret

Con artists, been chasing a complaint for over a year, even the ombudsman scheme can't help, you're better off getting WiFi through a potato.

Beware BT Cancellation charges SCAM

Don't even bother signing up, even if the telecomms network restricts your choices. Hopefully your mobile data covers you.

My £26.50 a month 12m broadband quickly turned into circa £60/m for 6m with spurious additional charges (£55 free router, £30 disconn fee) once somebody else decided to take over my line after 5 months and I was charged full year.
Shouldn't be legal but according to the ombudsman & BT it is, billing 2 or more people for the same line. Once again the big boys win.
I was later sent a pdf of 155pages of Ts&Cs and guess what, early termination charges are right at the back, albeit unclear to calculate.
40 years of no more BT custom from me & family members

Total disgusting. Phoned on several occasions to say broadband was dropping out to be told all tests were fine. Asked about home bub 6 as knew loads of people with it to be told its only for fibre optic and was asked to upgrade. I told them there was no way i was upgrading as they werent providing me with the service i was already paying for. Reluctently i agreed to an engineer visit after being told by an advisor that if he didnt toucb anything within the property I wouldnt be charged. I took the day off work and an engineer came, went, then came back and said the problem was sorted. It wasnt! A second engineer was booked but i couldnt afford to take another day off work so asked my father to go over. My father has onset dementia so after engineer called to say he was on the way, i called him back to say my dad would no remember to say but he WAS NOT to touch anything in my house till id ok'd it and to phone me first. I got a call half hour later saying he had removed my master socket and leads from back of hub and it should bd fine?? I told him not to touch anyything!. On my return home, my broadband wasnt workibg and there was a hole left in my hall wall! My complaint escalated to a higher department and the upshot was i was offered a hub 6 (strange as id been told i could only get that if i upgraded to fibre optic) and its solved the prob and i got a call saying i had credit for lack of service for months. Today though, ive had £142 taken from my bank for 2nd engineer visit (the 1 thaf desroyed my hall and fixed nowt) and when questioning it got called from some snooty woman saying this is correct!. Im still waiting for my complaint lodged with openreach re engineer who vandalised my home and now im being charged £140 for the pleasure. Customer service is shocking, they dont deserve the money i work hard for

Easily the worst company I have ever dealt with. They lie and never understand your problem . My broadband dropped out daily for 5 years..countless engineers sent to no avail. Told problem was in my house and wanted to charge me for this. Left them 1 month ago and been with plusnet...no drop out since. BT slow your broadband down..fact.. I urge you all to leave and join Plusnet..let put these clowns out of business

Well 5 weeks sknce upgrade to fibre. 1 week no service 4 weeks 4 engineers and a service that is not working properly. Held direct debit until working now have cut me off and wont carry on with repair till paid.
If carlsberg supplied the worst broadband they would call it bt broadband. I work in the IT industry and BT Is the worst

Broadband didn’t work at all. Called customer service who told me it was due to my TV being to powerful?? Eventually they conceded there was an issue with line, engineer checked and said it was fine, continued to have issues so they said an engineer would visit, took a day off work but they didn’t show up, 14 hours of calls later, they ‘fixed’ issue, still can’t get broadband upstairs, BT device desk said it isn’t there concern as apparently I have a strong signal. Unbelievably bad service and broadband speed. Like stepping back to the 90’s.

Worst internet worst customer service ever!!! Never ever bt!!

Most appalling product and customer experience. Bt fully deserve to go spectacularly bankrupt