BT Home Broadband Reviews

It's obvious from the plethora of terrible reviews that BT suck. I agree that BT most definitely does suck. How is my £15 mobile phone internet faster on tethering than my £70 a month BT Fibre?! The staff on the phones pass you pillar to post with infrastructure problems whether you're contracted or not and can be unpleasant, along with crappy long queue times to do even the most simple account checks. Save yourself some time, choose ANY OTHER PROVIDER. You might save enough time to learn a new language, or maybe knit a jumper. Or at least you'll have a router provided that doesn't cut out exactly at the most important part of every show and video game you will ever be part way through. What's weird is that I'm not even a biased or negative person!

This company is one big joke, 1st time my broadband died, I reported and I was waiting 1month for new, one ****** month, now? De ja vu again broadband doesn't work, new suppose came today and guess what, when I checked in tracking is not even dispatch.... I hope people will open eyes and leave that ****** worth company which is doing fools from their costumers

What can I say. BT are a shower of s****e. Their broadband is slow in my area and keeps dropping. Since November I have had a faulty land line so no phone/broadband. I have been lied to constantly by an “Executive Level” Customer complaints advisor. So I am “walking” and going off to Virgin Media who activate me on Saturday. The funniest thing is BT Openreach’s sub contractors (Oakus Limited - what a bunch of cowboys) turned up yesterday lunchtime and started digging a trench for a new phone cable. So BT will now have to restore the pavement at the same time as losing a customer!

Joke !!! don't get BT, I got BT because I watch bt sport and thought it was a better option. I was massively wrong! I'm tied into a 2 year contract that would cost me £500 to cancel !!! my internet is slow !! and BT Freeview is awful !

DO NOT USE THIS COMPANY. Just don't. You will save yourself a whole load of hassle. Go with someone else. In fact using data on your phone will be a better (not to mention a faster and cheaper) option. We signed up for BT broadband when we moved house. The moment you sign up, the problems will start. You will be greeted by incompetent customer service staff who either cannot, or will not help you. The reoccurring theme throughout your experience will be this;
1- There is a problem with your internet/phone service, so you call up BT
2- You will spend 10 - 20 minutes on hold
3- A non native English speaker on a bad line will answer your call. After answering your questions with quotes from a script, they will put you though to the relative department
4- You will spend ANOTHER 5-15 minutes on hold.
5- A slightly more competent person will pick up. Sometimes they're able to understand you, sometimes you'll be able to understand them, either way after listening to your complaint/query, they will give you answers from a script. If you're dissatisfied with their answers, they can;
A- put you though to the complaints department (WASTE OF TIME!!! These guys are masters of bullsht and will have you hanging up in no time in the false hope that your problem will be solved. I found this to be the worst department of all, they lie though their teeth just to get you off the line!)
B- Go and 'look on the system to see what the problem is' Exactly what these people do when they say they'll do this is a mystery. Naturally they will put you on hold AGAIN while this takes place and at the end your problem still wont get solved.
At this point, you will have been on the phone for around an hour (40 mins if you're lucky) and you have TWO options-
hang up and go back to 1
Stay on the line and go back to 4
I have wasted far too much of my life trying to sort out problems after problems that I can honestly say no other company has. After months of frustrations, we went with someone else. 7 days later, we have fast fibre! Suck it BT, you're a joke.

Really bad service. Supposed to get up to 52mbps for 'super fast broadband but getting only 7mbps. Engineers called out 4 times. Previously had 32mbps but keeps dropping back down shortly after engineer 'fixes it. Expensive for poor service. They charge loyal customers more than new ones. I wouldn't recommend BT.

Shocking!!!!

By absolutely rubbish - current download speed 0.6 mb just not good enough for anything and spending £50 a month for nothing!! Total waste of money!

Worst customer service I have ever experienced. The operators never do as they promise.
I had to cancel twice and even then they got the date wrong.
I was billed incorrectly and promised a refund (even have the email proving it) but instead was billed again and told it was to late to stop that payment.
Cannot put into this short review just how useless this company has been.

Been waiting for 3 months for open reach to repair my phone line. After numerous engineers I don’t have a constant phone line, broadband spends more time down than up. I payed for infinity to get new hub due to an engineer saying my old one was faulty (didn’t cure my problem) hence I still get 1.6 download Av, when working.

BT is a joke. When we first moved to them from Sky they said it would cost £34.99 per month but since then it's been nearly £50 every month. We called to bring this up and they said it was correct. So we thought we will bide our time and move when 12 month contract finished. They are now saying we can't terminate because I am using the bt sport app and from the day I downloaded it the 12 month contract started again. This is total rubbish I never signed no extension. They are asking for £170 to come out. Please do not go with bt they don't give a **** about their customers. Bigest mistake we ever made

Bt big rip off. Sky high prices. Daylight robbery.

Tried to cancel within the 14 day period. Emailed confirmed cancellation but they did not act upon it. I was left with BT Broadband for a month. Requested to transfer to another provider which they had to accept. But as soon as I did so, broadband became very slow. Webpages and emails took many minutes. Doesn't appear to be a "good company". It is unfortunate that BT owns the phone lines. Its min broadband speed is 1M. So you will only get a refund it is below this. If you can find a better provider you might want to switch.

BT Broadband - 2 months of broadband failure. Been told fault on line after several engineer visits, but still not fixed. Have rung up to 30+ times to have signal reset inc 3 calls on Xmas day! Disgusting customer service throughout. No apology and had to ‘barter’ for limited compensation to cover costs and get broadband payments refunded. Lack of interest in trying to resolve issue has been astounding and after being told yesterday the fault had been fixed, it went again today! Can’t even leave for different supplier as the fault is in exchanfge or on the line. BT may have the best coverage, but are not interested if there is a fault.

Excellent service - just waiting for infinity

since the release of fibre in our area the speed has been great and reliability good. Until the 23rd of December, since then wemve had no connection and BT’s unbelievable lack of ability to do anything about it has left my completely gobsmacked. I’ve been told its an area fault, I’ve been told its a property fault, I’ve been told it’ll be fixed in 24 hours, twice. Then wednesday, then I made a formal complaint, this somewhat esculated their attention span, with a call back on Friday (today) after the problem would definitely be fixed, to no avail, now its Friday night and I have to wait until Tuesday. I’ve been told openreach do work the weekend, but for limited reasons, apparently a £60 a month customer for god knows how long doesn’t warrant that sort of attentipn despite being without service for a week. Just unbelievable

Awful service , do not go with BT. I arranged to change over to Bt, got the set up date , confirmation email , equipment and they cancelled my order due to sky not releasing the line until the day after. They did not inform me of this until I rang up on the day it was meant to go live and asked why my broadband had not gone on. Told me I had to re order in 2 more days, when I did this then they said they could not put my phone /broadband and tv on for another 3 weeks. After many phone calls with staff who did not care or take ownership I went back to sky as I did not want to give them my business. I have never experienced such bad service and would never recommend BT .

Called BT to enquire about installing broadband in our new build house, was pleasantly surprised at how helpful and knowledgable the 2 people I spoke to were, very polite and resolved my questions, couldn’t fault the customer service we received.

Broadband works okay at quiet times. However, at peak periods, it can be very difficult to watch iPlayer etc.

I have experienced some difficulty with buffering of my broadband from time to time and more recently over the Christmas period. I checked my current monthly price and noticed that it has risen to over £40. I have checked the lastest deals with some being cheaper than my own but offering better connectivity etc.
When I spoke to a BT representative to question my account I was told that because I have been outy of contract for a long period of time that the best deal they could offer me was a £7 discount. Hows that for being a 10- 15 year loyal customer.
I asked if he could offer a better deal than that but was told that "THE COMPUTER SAYS NO!!!!"
I will of course change provider.
It seems that being a long term loyal customer means nothing these days. Not good enough BT.