BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Typical Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
Add your own review of BT
3,681 Customer Reviews over 185 pages
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Reviewer
Harry
Location
London
Date
03/08/2018
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Reviewer
Poova
Location
Ilford
Date
02/08/2018
Comments:
Poor service as even when I complained I was told a manager will call me . Never received a a call back . Never received refund for the days I did not have the broadband service and this has happened three times despite promises. Now thinking of moving to Virgin as they have their own lines as they do not rent BT lines . Will challenge the end of the contract if need be and welcome feedback from anyone who is on the same situation. BT should not threaten people that they have to pay for the full contract if they can’t deliver the service and this needs to be decided in a court of law . -
Reviewer
Khosro
Location
STOCKPORT
Date
01/08/2018
Comments:
Terrible and horrible. Do not use BT internet -
Reviewer
Tode Despotoski
Location
Swindon
Date
31/07/2018
Comments:
I strongly NOT recommend BT.
I’m BT user for 6 mounts and I’m very disappointed. The internet is very unreliable. My smart Hub restarts almost every day and even the TV channels stops sometime. I was watching F1 Stonehenge and I missed half of the race, I was really pissed off. Beside that I supposed to get BT gift card with £120 on it. I assumed I will receive by post or I will get email for any info, after few mounts when I asked them the response was my card expired. I had 90 day to claim but nobody told me, due to I didn’t I lost my gift. That was one of the reasons why I switched to BT. Firs time on BT and definitely last!!! -
Reviewer
Andrew
Location
Kinross
Date
31/07/2018
Comments:
Absolutely awful.
I switched from now tv and have been without broadband for 3 weeks and counting. I'm also having to phone daily to keep things moving.
I am extremely regretful of ever switching to BT. They have been the worst isp I've ever had the misfortune to use. -
Reviewer
Alan
Location
WIMBORNE
Date
31/07/2018
Comments:
I utterly resent using these people. I am paying 45 a month for 8mb download and that has been completely unreliable on a daily basis, I have so many calls logged each time after a few weeks the service drops back to unusable. This all resulted after moving, in their defence BT was ok at my previous address. BT as a company should not be granted the monopoly to dictate our internet infrastructure as we are clearly falling behind our competitors in Europe, whilst they make more and more money. You are a disgrace BT and all the directors involved. -
Reviewer
Sam
Location
Red Lodge
Date
31/07/2018
Comments:
Literally the WORST customer service I have experienced in my 32 years of life. Ordered broadband on 5 July (it’s currently 31 July) after the IT team cancelled my appointment to set up my internet WITHOUT my knowledge the team couldn’t figure out why the broadband wasn’t working, so after 4 calls and 72 hours of waiting between each call, they set up a service tech appointment. The tech never showed up. After I called, the CS rep said they couldn’t do anything until 24 hours had passed after the missed appointment, at that point they could reschedule! This company is an absolute joke. -
Reviewer
Sol
Location
London
Date
29/07/2018
Comments:
Terrible and horrible. Never again. Do not use BT internet -
Reviewer
Samantha
Location
Iver
Date
29/07/2018
Comments:
Left BT years ago. Went to Sky but found badly affected by the weather so moved house and changed to Virgin. Price doubled at end of contract so was recommended to BT. Have a bundle and nothing but problems. TV channel choice is rubbish. You absolutely have to have unlimited broadband to operate properly despite being told basic package would be fine. Sometimes you get someone who knows what they are talking about, but generally you get an idiot who cannot solve an issue and just makes it up as they go along. Bitterly regret returning to BT as, if anything, worse than it used to be and now stuck with a long contract. -
Reviewer
Diana
Location
London
Date
29/07/2018
Comments:
I believe I have had one of the worst experiences with BT. They increase prices without notice although I was guaranteed a price for a certain time period, I need to restart the router quite often to get a decent speed although theoretically I have 50mb infinity 1 broadband and live in central London. I will change suppliers now as my experience with them is just bad and not worth the hassle. -
Reviewer
Lynn Davison
Location
Kettering
Date
29/07/2018
Comments:
given 1 star because a no star option is not available
SHIT SHIT SHIT
All of it -
Reviewer
CMM
Location
Chesterton Peterborough
Date
28/07/2018
Comments:
Our broadband has suddenly become much slower even though WE have not changed anything. It's gone from 4.5 mb to 1.2 mb in our area so we can no longer watch any channelling the iplayer. I think BT stinks!!!!! -
Reviewer
Daniel
Location
Campsea Ashe, Woodbridge
Date
27/07/2018
Comments:
Being a customer of BT is a condemnation to a torturous experience. If I had to choose between using BT or returning to the dark days of no Internet connection, I may as well choose the latter because they are essentially the same thing but I don't have to pay money for the 2nd option. -
Reviewer
Algis Kont
Location
Abwrdeen
Date
26/07/2018
Comments:
A lot of promises but a little did -
Reviewer
Kian
Location
Thornton-clevelys
Date
25/07/2018
Comments:
Pay nearly a hundred pound a month for this and can’t even play one console game without disconnecting, rediculous and we even have been sent multiple routers. -
Reviewer
Olivia
Location
England
Date
25/07/2018
Comments:
ABSOLUTE TRASH. the slowest wifi ever.
27 kb/s is the worst. had an engineer out and didnt help one bit. The first engireer also didnt show up. Abominable and horrendous service and wifi. I think you should stop providing wifi and go away. No one should ever use your services and save their money. Plusnet is better than u. Screw u bt -
Reviewer
Mark
Location
BIRMINGHAM
Date
22/07/2018
Comments:
All OK for the first couple of years - just one major outage that lasted for two days.
BUT...last 12 months has been totally unreliable...last month absolutely unusable at times with slow speeds and drop outs many times each day.
They keep insisting that there are no external problems in my area when I know for a fact that many others in South Birmingham have similar issues + the industry watchdogs have logged dozens of outages with BT Broadband.
Virgin Media here I come!
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Reviewer
John B
Location
Portsmouth
Date
21/07/2018
Comments:
Within a few months of signing up for an 18 month fixed 35 pound a month contract, the fee began rising. Eventually within 12 months that cost had risen to 50 pound. I spoke to their call centre about this where I was belittled, laughed at and told I was in contract so couldn't change without fees.
The speed as advertised was fast, but the customer service was atrocious and unacceptable.
I do not wish to subsidise their ridiculous football package options and rural BB customers so have decided to go elsewhere for half of the price and the same BB speed. -
Reviewer
Robbie
Location
Slough
Date
20/07/2018
Comments:
Honestly, the broadband speed isn't that bad, but what makes BT so disappointing is the customer service and reliability. BT worked fine until about a year ago when it started cutting off for no reason. I've contacted BT and they said nothing is wrong with it. I only have 1 regret and that is staying with BT for this long. If you are looking for a good broadband, go to virgin... I would suggest against getting BT. -
Reviewer
Micheal
Location
Ashington
Date
20/07/2018
Comments:
Internet kept dropping out and i Spent months on the phone to them to be fobbed off and passed on saying they've found a fault but arnt sure what it is had engineers booked and cancelled without being informed so took a unpaid day off work for nothing they have no interest in fixing anything and have said I'm entitle to no compensation because it isn't total loss of internet it's only intermittent but what use is internet if it only works for 5 minutes then disconnects for 5 minutes and so on this is the worst broadband I've ever had and as for the call centres being up based what a load of manure this company should be called Indian telecom
Comments: