BT Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for
BT.
How BT compares:
- Weaker Satisfaction
- Typical Speed
- Weaker Service
- Typical Reliability
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Reviewer
Todd
Location
Banbury
Date
03/03/2019
-
Reviewer
Mac
Location
England
Date
01/03/2019
Comments:
Our WiFi hasn’t been working for 3 weeks because they wired it wrong and they keep saying they’ll send someone to fix it and just keep delaying over and over. Absolute joke really -
Reviewer
Nimric May-Garber
Location
Swindon
Date
01/03/2019
Comments:
The cost of the service is too much. You don’t get any offers. If you are struggling for your contract payment and need to downgrade, this isn’t possible. I am cancelling as soon as my contract runs out. If I could do now I would. So Do think twice before choosing them. -
Reviewer
Karolina
Location
London
Date
27/02/2019
Comments:
Honest review - broadband is really good (5/5), customer service is ok - bur pretty slow sometimes on online chats (4/5). BT rewards - good idea to introduce these but 2 months passed and still waiting for my card to be sent - have contacted them several times already, lets see if I will ever receive it (2/5). Also i didn’t really like that I have been charged for 2 weeks from ordering to installation (1/5) - either installation time should be reduced or they should charge for the broadband from the day that it is actually installed. Overall, pretty impressed with broadband but they should manage other things better. -
Reviewer
Amanda.
Location
South Lanarkshire.
Date
27/02/2019
Comments:
Never had a problem with my package. Fast connection, reasonable price and they have given me amazing customer service every single time. -
Reviewer
Mic
Location
Eastbourne
Date
26/02/2019
Comments:
Terrible. 3 weeks into contract we haven't been connected to the internet yet. They promised an engineer will come 3 times but no one came. Customer service lies as what happened today.
Avoid BT. Worse service ever.
Lost a lot of time and days waiting for an engineer which never came. Failed promises over and over again.
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Reviewer
Isa
Location
Eastbourne
Date
26/02/2019
Comments:
Very unreliable company.
Very incompetent customer service and LIARS!
After numerous phone calls and their failed promises 3 weeks later they have not fixed our broadband yet. They will twist things and make it your fault.
Not worth it. Avoid BT.
From very unsatisfied customers. -
Reviewer
M.Downward
Location
Moray
Date
25/02/2019
Comments:
Having spent a great deal of time "chatting" to BT persons on a few occasions, I am still not receiving the super fast 2 broadband speed which I am paying for. I am not sure which way to turn now as when I moved house 10 years ago, I was torn between BT and another company I was with to getting a working landline and broadband in the new home...it cost me time, more money and considerable stress. "Chatting" doesn't seem to resolve matters...... -
Reviewer
Krisztina
Location
London
Date
23/02/2019
Comments:
Rubbish company, service and customer "care". Will be cancelling ASAP. Useless... Had nothing else but trouble with our broadband since day 1. AVOID. -
Reviewer
Jonathan Desmarais
Location
Biggleswade
Date
22/02/2019
Comments:
No issues, just expensive -
Reviewer
Karli
Location
Scotland
Date
18/02/2019
Comments:
Absolutely shocking, been on the phone for nearly an hour and still no answer! WiFi can be slow, had a big problem with the mobile phone and now have issues with the landline! -
Reviewer
Adam
Location
Derbyshire
Date
14/02/2019
Comments:
Dreadful from start to finish, countless problems trying to setup in multiple houses
The Call centres they provide are next to useless, their english language skills are awful and their technical skills and knowledge even worse. Had BT broadband in 4 different properties and its been intermittent and dropped out all the time and never been the speed quoted. Overprived and you can find much better deals out there now. -
Reviewer
Catherine L
Location
Brighton
Date
08/02/2019
Comments:
Shocking service left me without broadband for a month. Never go with BT. -
Reviewer
Mrs J Ford
Location
Fort William
Date
04/02/2019
Comments:
In my (long) experience of BT I can say that BT provides an appalling broadband service. Although the exchange is across the road from my house the download speed is now only 0.23 Mbps which makes broadband almost unusable. (There seems to be some continual problem at the exchange). Yet I am told that this is an acceptable speed! I am paying £55 a month for this service plus phone calls. -
Reviewer
Rich
Location
Abo
Date
31/01/2019
Comments:
Been without Internet for a week, Even though BT promised to have it sorted on 3 different occasions, today Open Reach tell me it will be out for upto a month. BT's response is to pass me from pillar to post, ending up with Paul from Cardiff. He read continually from his notes and kept going on mute to write more notes saying the same thing !!! To be honest an absolute disgrace, I've been with then for 20 odd years and they are happy for me to be without Internet for a month but won't let me cancel my contract - that's how to keep customers - what a service !! - appalling from top to bottom -
Reviewer
LauraG
Location
BT
Date
29/01/2019
Comments:
NielG never replied to my internet being down so lauraG slid into my dms she is a peng ting -
Reviewer
Brian
Location
Wales
Date
28/01/2019
Comments:
Promised speeds nearer 50mbs and at the beginning that’s what we received, then the cancellation date passed and speed drops to18mbs. BT first say fault at the exchange, then line outside house now it’s inside the house and a possible £85 charge. Fault promised to be fixed by 26th - now 28th and still poor speed -
Reviewer
D Walsh
Location
Enfield
Date
28/01/2019
Comments:
BT are an absolute JOKE. Ordered my installation on Jan 5 and was told would be installed on Jan 16. Install was cancelled, and due to "technical complications" had to cancel the order and reorder on Jan 12.
That put the date back to Jan 22, but connections got it back to Jan 16. Then was told the installation was cancelled AGAIN.
Was told it would be done on Jan 28, and have now been informed that the engineer WON'T be able to install... AGAIN!
BT are an absolute JOKE.
They're too big and just don't care about their customers. Stick with a smaller supplier who takes care of their customers. -
Reviewer
D Patel
Location
Ickenham
Date
25/01/2019
Comments:
Worst company I have ever been with. Firstly they charge me for a whole year of BT sport when I never asked for it. I cancel my package with BT and they send me a final bill charging me for an extra month. They haven't got anything right from day one. Stay away -
Reviewer
MK Person
Location
MK
Date
24/01/2019
Comments:
Reliable - check!
Fast - Nah Nah! I have fibre to the house and pay for 30Mb. Get this sometimes in the evening but during the day only 10Mb. Not technical issue as I get a ping under 10ms.
Comments:
I spoke with Michael, form the case management in Liverpool (that wat it says on the text send to me within an hour of my conversation which was at 8.20 pm!), who was amazing and went above and beyond of my expectations. Usually, I am not happy with BT, but on this occasion, Michael sorted out everting within an hour (I was expecting to wait about two weeks and to make a few more calls, as usual).
If BT had more agents like Michael, I would definitely consider moving my mobile service and my cable TV to them.
Thank you Michael,