BT Home Broadband Reviews

Shocking service, kept on hold for half an hour each time to then be told there’s a fault and your internet will be turned on no later than midnight tonight. Check the internet the next morning, still no internet and repeat this process every day for a week! And guess what, still no internet and still left on hold for half an hour when you call!

Awful - don’t go with this awful company! They do nothing but lie, cheat and make up excuses. Do not give them your time or money

The worst customer service i have ever experienced.
They can change your plan without telling you. They renew your plan without telling you. Then they tell you your "discount" runs out then extends your contract past this point and then double your prices.
The manager that we spoke to was argumentative, withholding information and rude.
Ill never use BT Again.

Rubish broadband

Just had my final bill come in. I have been a customer of bt for the last five years and never missed an expensive monthly payment. My final bill is a criminal £307 that is literally just my cancellation fee! Won't ever be using BT again

The most horrific broadband service I have ever known. If you’re reading this then please don’t frustrate yourself further by joining BT broadband. It never works especially on weekends when it’s required the most. I have made the biggest mistake by joining them. They have also been overcharging me every month and when I complained nothing happened. I’m being charged £4-5 every month on my bill even though I’m on a fixed contract. When I rang up to enquire they told me we have increased it while I was in a contract fixed at the outset ??? Here’s the thing it NEVER works

I have been with this supplier B.T. over 10 years but now disappointed with the cost.
They did warn me of contract ending but now on expensive standing one.
The speed and reliable service is good but now considering a change due to cost and will do so if not reduced to a common cost of other providers in this area.
The only concern I have is the loss of service by doing so.

Absolutely horrible. Always disconnecting

I am pretty sure that some of the less favourable reviews are concocted by other broadband companies to put you off using BT. Maybe I am one of tjhe ucky ones, but in all honesty I have had excellent servic e from BT. The only time I had to have an engineer in, was because of my own stupidity when making connection between the PC and router. I have found over the last seven years that the broaDBAnd has NEVER failed, that the speed is most satisfactory and the price is admittedly high, but it's the old story- you get what you pay for.

Very flaky broadband, difficult to report due to lack of customer service. Phone line does work sometimes! Would not recommend

Is there a worse company than BT? I placed an order and had confirmation of it two weeks ago. It was supposed to be activated today. Having heard nothing I rang them this morning to see what's going on. Apparently the order HASN'T been processed because Openreach think there are two lines into this property. There aren't. They don't know the number of the phantom line and didn't bother to contact me, they just did nothing. Absolutely lousy service. I'm thinking I've dodged a bullet.

Really stay well clear of BT completely the worst company to deal with . I have been informed that Sky are more customer friendly , BT staff do not care completely unfair have had issues since 13th December 2019

Worst company ever. They were charging me £45 a month for a 10 Mbps connection. I was asked to make a 24 month contract to reduce the price to £25.99. They had no problem with me not being the account holder (my partner is). As soon as I asked to cancel the account to altogether and get a refund for the last months unreliable and expensive WiFi they said they can’t talk to me because I’m not the account holder. What a joke. There are definitely better companies out there. Do your own research

I spoke to a guy called Lewis, From Newcastle, he helped me when I was moving my broadband. I've had some good customer service before but he's definitely up there at the top! Incredibly helpful. I know sometimes I'm a little useless and he was so patient, reassuring and explained things very well. Also amazing personality, it was like talking to an old friend. I really hope this finds him because everyone needs to be recognised! Straight out brilliant man (if you do read this Lewis, I got some savage girlfriend points! Flowers and everything! Sad right! Haha) thanks again!!

Absolutely trash, crap upload speeds, crap download speeds, constantly disconnects and not to mention customer service is as about as useful as a chocolate teapot. Avoid BT like the plague not worth the money.

I've had issues with their broadband almost from day 1: speed, reliability, dropping out, buffering.... Speaking with customer services is soul-destroying. They are rude, unhelpful and will not accept responsibility. Avoid avoid avoid.

I do not actually have BT wifi myself but I am a private live I carer and any client I have gone to that has had BT wifi there is always issues with the speed and reliability of their wifi. I think I have had more than 10 clients with BT and every single one has been such a hassle that I just use my phone data. Stay clear of BT as they are useless!

Sold superfast upgrade. Once signed up BT had failed to check if they could provide service. Now waiting for upgrade of line and points. No date given for completion. Sharp selling and poor service. Do not hold your breath.

Just a quickish compliment. Recently swapped back to BT from EE. EE was very good but in researching to get my bill down, I found that EE were about to cease their replay TV box which I used a lot. The EE call package was better and their TV box, I found better than Youview. Nonetheless I got a slightly better monthly price with which the new installation included fibre to the door and hub plus the 'complete wi-fi' disc package. The whole kit send, hook up and installation (about £39) was all trouble free and on time. I got near max (38MB/sec) speeds almost immediately. The first install only had one disc but I had a few weak spots and phoned up to get the other two they allow (they sent one at a time but that was fine, it gave me a chance to trial two only). I still had a bit of an issue in two spots in the house with two discs (three floors and a lot of metal) but now with three discs I have 36-38 everywhere including in a shed that's about 12 feet from the house (wi-fi signal has to punch through walls and windows plus wood of shed). All in all I have to say I'm very impressed.

We carried out a community funded project on our estate for over 400 residents to receive FTTP capabilities. We worked alongside BT, being made multiple false promises by their marketing team. As soon as the connections went live, they ceased all communication with us, and when customers had to complain about service, they were not interested at all. Worst display of customer service and lies from a large company I have seen for a long time. Zen is definitely now our preferred supplier.