BT Home Broadband Reviews

Ordered infinity2. Two weeks after the order they started changing installation dates. Said I wanted to cancel, so they fast tracked my order, and promised an early connection. After booking another day off work, they cancelled that date. Have now left BT before even being connected and will wait for Sky fibre.

So took BT Vision package out including broadband etc 32 days ago. Only had their services up and running for last 6 days, poor performance so far.
Phoned BT to cancel package after trying to speak and deal with customer support that hardly spoke English. Apparently the cooling off period is 14 days after you placed the initial order, took over 3 weeks for my services to be working so how could I say I was not happy with their services? How is this even legal to be out of the cooling off period before the products even work? Now they want £469.69 to cancel total robbery.
Stay well away, shocking.

Worst broadband I have ever experienced!!And they claim that BT's fibre optic broadband is one of the fastest on the market. Absolute joke. It takes an average of 80-100 sec for a page to load, never mind watching videos online. Stay away please!!!! Appalling service, poor quality, high prices.

Works fine if it is working. But the company has the worst customer services I have ever experienced. Hold times for technical support over an hour, engineers not turning up, rude staff and a refusal to compensate for unfixed faults. Unacceptable!

getting very expensive and can increase your direct debit without informing you.Virtually impossible to contact and difficult to understand

I upgraded to infinity after being badgered by BT to do so. Originally my iPad wouldn't work, bt told me it was Apple, I phoned them reinstalled everything, but eventually found it was a bt issue, now have been told by bt that my daughter's laptop is not connecting because the device has a problem ( was also given a number to phone where I could pay bt to fix it.) however, the laptop connects to the internet fine at other peoples houses. Also been told that my iPad constantly disconnects due to interference and I have to play around with changing the channels! Infinity is not fit for purpose.

worst service!

Since the new change over from Bt Yahoo to BT is is horrendous. The email if not used has to be restarted in 15 min or it times out. My email successfully switched over to BT from BT yahoo but toiday they lost all of my contacts saying I have none, U have been a customer for 15 years and will find anything at all other than them

I changed to BT broadband & anytime calls worst mistake ever my broadband is that slow it drives you mad l have called BT many times got through to India every time they are rude & can't help you at all, the only time l got through to the UK was when l said l was leaving BT which l can't do as l am in a 18 month contract when l explained my broadband was slow l was told if l wanted it any faster to change to fibre optic my reply was at your price l can't afford it plus l want you to sort out my broadband that l am paying for l then got told where l live the broadband is slow which l no is not true l called BT before l changed and was told l would get a good speed, so now l am stuck with BT until Xmas 2015 and can't do a thing about it. I have sent them emails but they just don't reply. SO BEWARE WORST COMPANY EVER

Absolutely appalling customer service. House move has been a nightmare, disconnected too early, left without broadband or phone. Despite multiple complaints and escalations and promise of calls back. Nothing, and they have the cheek to continue to charge me for the service.

Unbelievably poor service. Placed order two weeks ago, waited on Thurs for engineer to turn up. Didnt show, I phoned, BT promised to sort out and call Mon. By Weds still no call so I had to call back - SNAFU - nothing resolved. I hate BT

Do not, I repeat do not take BT broadband… Customer service is non existent and I’m still waiting after 5 weeks of no connection. You get passed around, appointments are not kept and you feel you have to personally man manage every step of the process. You will spend hours on the phone all to no avail. I wish I would never have swapped provider.

Dreadful, abysmal, our rich language doesn't have enough adjectives to describe these clowns. Avoid like the plague.

I recently asked BT to change the company name on 2 BT Business Broadband accounts we had with them. They did this for one of them (although the process was not simply, with lots of auto-generated emails confirming engineer visits etc. which were not required), but for the other account they just cancelled the phoneline and broadband completely. Any attempt by me to get them to look into this has been met by stony silence. Complaints officially submitted on-line, which were acknowledged by auto-emails saying how serious they take complaints, have had no response whatsoever. I used their 'complaint escalation' facility, and again have had no response whatsoever. If this is how they treat their business customers (bearing in mind we have had business accounts with BT for at least 9 years, and still have 1 business account with them currently), I dread to think how they treat domestic customers. I will do everything in my power to avoid buying any service from BT ever again, and advise everyone else to avoid them like the plague.

The worst customer service ive ever had. Will not accept its their problem for my poor speed and dispite watchdogs show will not let you leave, see you in court bt.

I was with Sky broadband and decided to move to BT for 12 months as it was on offer for the same cost and I'd have BT sport included.
The reliability and signal strength of the router they so proudly advertise on their adverts is terrible. It has where near the range of my previous Sky router and drops connection. BT give you a 14 day cooling off period to cancel their services. The problem is it took over 14 days for the switch to take place from when I placed the order. Therefore I didn't know how unreliable their internet was until it was too late to cancel.

the customer service really is appalling. i have used sky and virgin before who have both been very accommodating. bt customer services are rude and will do nothing to rectify problems or address issues. it is like talking to a brick wall. they keep repeating the same thing over and over again without making any inroads or compromises. its either their way or no way. i will never use them again!

Absolutely shocking! DLivery didn't turn up. Engineer didn't turn up. Left without Internet and tv for two weeks. Charged for those two weeks! Was told to wait in for another delivery, still didn't turn up. Engineer came. I was told I would not have to pay for delivery and engineer but they put it on first bill which totalled at £90....should have been around £30!
Was told I would have compensation of £55 and this we agreed could go straight into my bank. They did put the money in...then added it on to next bill!!!
Cut me off during bill dispute. Finally they agreed that after I had paid an unbelievable amount of £112 for two months that I owed nothing more. Cancelled direct debit as they kept taking money on I agreed dates. Finally set up new direct debit when they agreed all would be as it should. Less than two weeks later they demand another £65, contacted them again to sort...hours later it was agreed I did not owe the money that all would be fine. I have been cut off again because the £65 has not been paid!!! Absolute joke!!!! They will reconnect me after loosing 48hrs of connection but not reimburse the days I've been without!!! I have been sent round in circles continually in less than 3 months!!! Spending approximately 24hrs on the phone to BT and wasted 3 days at home waiting for them to not turn up.

DO Not get BT broadband speed of 0.5 download despite calling changing equipment etc now billed for 400 for breaking contract x Be AWare ripped off terribly

Absolutely appalling service since recent change.. Spent a long time composing an email this morning as tricky only to have it erased for no given reason as timed out. Totally unacceptable.Any recommendations for better service. Can't be others worse.