BT Home Broadband Reviews

The worst company I've ever dealt with:
- incompetent staff
- unreliable speeds
- unreliable wifi connection (the signal continually drops)

I've raised the issue of the unreliable wifi connection and been told the wfi signal is "not guaranteed".
I've been with BT for as long as I can remember but all I can say is the company is now in free fall. Would not recommend.

Having been a BT customer since 2010 I have now got so fed up with their new customer offers that I have contaced them to cancel with the aim of moving to Plusnet and then returning in a year. However because I have a £1.31 discount till June 2015 they want to charge me £130 to leave - thats 10 years of the discount which in itself only lasts a year. So I asked to discuss it with a manager the call centre operative flatly refused to put me in touch with one - basically these are the rules take it or leave it. so I'm stuck with BT till June 2015 what a total Rip off

Literally the worst company I have ever had to deal with. Their customer service team's only role is to delay you as much as possible until they fix the issue. They don't call you back, they pass you from one member to another so you have to keep repeating yourself. They make you repeat tests you have already done 5 times in the past day. The company can't keep a stable connection for more than 2 days at a time. DO NOT USE.

BT is the slowest broadband service out there. Anyone reading this please heed this advice (Or you'll regret it). AVOID at ALL costs.

I used to be on TalkTalk a few years ago in my old home and my internet connection was 54Mbps.

With this 54Mbps broadband I was getting seriously good browsing speeds.

Not only was I getting good browsing speeds, but streaming live video content, like sports etc, was effortless.

I was also able to download torrent files at a rate of 2Mb/s.

I judge how good/fast my broadband is by Peer to Peer (P2P) speeds.

Fast forward 3 years and I have moved home and changed ISP.

Switching is the biggest mistake I EVER made.

I am on the Unlimited broadband package; and am getting a 144Mbps connection (Over twice what I was getting on TalkTalk).

Strangley; my internet browsing is super Sloooooow, watching a Youtube video takes about 2-3 minutes to load and keeps freezing, so I have to keep refreshing.

My torrent download speeds are maxed out at 700kbs (Over 3 times slower than with TalkTalk).

I thought BT was a premier supplier we what a disappointment. Suffered 4 months of poor service after numerous calls engineers working on i still have a problem. Basically the product is not fit for purpose and you have to pay extra to sort their faulty product. Stay well away from BT

Completely screwed up my house move transfer, multiple calls to no avail... I wish I had an alternative!!

how can bt say they have fibre optic when the cables they laid many moons ago was not fibre optic unlike virgin who have laid fibre optic hence how virgin are able to have fast broadband speed bt only have a little bit of fibre optic running from the big green box somewhere near your house then they fit another tiny bit of fibre optic into your house but the bit in the middle is not fibre optic so it can only be as good with what's there 2 good bits at the end won't make the bit in the middle any better because its not fibre optic because they have never dug up old cable to replace it with fibre optic so there for bt are fooling you all and should be taken to trading standards for false advertisement think about it people don't get ripped off by these fat greedy cats

DON'T make the mistake of choosing BT fibre optic 2 (not like the advert!) - mine runs like a snail and I am told you can only get super fast if ethernet connected and no other devices??? That's certainly not what they advertise!!They don't want to know you once they've ''hooked'' you into the 18 month contract (at £28 per month)!!! Seriously look around but avoid this mess I've got!

Completely useless avoid like plague. We arrange to swap to infinity it doesn't work And I work at home so will be billing them for loss of earnings and a refund on time without it. You have to wait a day to book a call to test it BEFORE an engineer gets involved. t.......ers

Awful company, terrible communications, don't respond to email complaints, didn't send out equipment, never checked installation, have charged me for a free service, despite me telling them several times I don't even want that service, charged twice for equipment, just a mess. Never get to talk to the same person, broken promises of resolution. Their hub stopped connecting to my PC after 20 mins, not any better signal than Virgin. Seriously, if you like good customer service, best just to avoid.

All I wanted to do was move house and take my telephone and broadband with me - Sounds simple, well it was until I had to change my moving in date.
Phoned BT up and spoke to India, said I needed to change my moving date but Bless them, turned out they only changed the installation date and not the cut off date at my old property. Found out when first my broadband went and then the telephone. Had to then use my mobile to call them up but for some reason I couldnt have my broadband back, so for almost a month on dongles.
Three months later I think I've got my £130 charge for moving refunded but will have to watch this space.

My experience over a number of years has been in short a very very very bad one with BT. Lies, poor service and that's putting it nicely, slow speeds, faults that take months to fix while being fed lie after lie by people who are not qualified to be in a position to provide tech advice or support. BT senior management are a joke and in my opinion a waste of our money. This isn't a problem that affects few it is massive and has been going on for years. BT don't bother with them they are your worst nightmare, don't lets get going on BT India support, why not just take my money BT and kick me in the balls cos that's what your doing to 10000s.

I ordered a BT infinity student deal for 9 months, at the time seemed perfect, short contract and quick speeds. However we had to wait 2 weeks for an engineer, this is normal, I would like to say that it is now 7 weeks after I orginally ordered their service yet I am STILL waiting for them to sort out our internet, and better still they have charged me £58 so far without providing anything! They have sent out 4 engineers who haven't been able to sort a supposedly simple process. Ive had 8 engineers booked, but 4 never showed up. I've spent countless hours on the phone to their terrible customer service who make false promises (I have actually heard unprompted promoises from them), half of them don't even know what their talking about!

I'm now 7/11 weeks through my first semester at university where internet is very important, not only have BT had a detrimental effect on my study, they've caused my housemate and myself to run over our mobile phone data bills, I understand this isn't their direct fault, but there are somethings like checking university timetables and sending emails that are necessary, but where we are used to having our phones connected to WiFi, we're now running over our bills costing us more money.

I thoroughly recommend you to not go for BT, yes every company has cases where things go wrong, but when things go wrong with BT, you're better off instantly switching provider. I am beyond angry with them.

TERRIBLE CUSTOMER SERVICE

Phoned up BT to as I had a problem with my chromecast connecting to the hub, i knew what needed to be done to fix it, change the wireless band from 5ghz to 2.4ghz, was talking to the lady on the phone and she didnt seem to understand how the hub worked, i seemed to know more about it and she is a "technician", as I was asking her questions she couldnt answer she was beginning to not make sense, just saying anything that came into her technical head, she could not get off the phone quick enough and was very rude and not one bit helpful

TERRIBLE!!!

It took BT 3 weeks to put on my broadband! They said a few days, then another few days, then a week, and then another week and so on.. I hate BT and wish i had never got it!!

I have been a BT customer for 30 years. Recent problems started when they moved my email from Yahoo to BT. Weeks of problems accessing email and now lost access completely when trying to link email to my BT Id. Spent an hour on the phone with an engineer taking over my computer. Problem their end but he could not fix it. Complained by letter and tried the fix they suggested but still no joy. Now lost access to my BT account. Can log in using my BT id but it says because of technical problems they cannot show me my account details. Complained but no word yet when it will be fixed a week later. Of course the prices all go up in December. Now looking to leave BT. Have already moved to another email service provider. They seem to be spending all their money on TV sport rather than telecoms.

I have had numerous problems with BT over the last 20 years or so. Both phone and internet.
I now have a situation where my phone is dead and my usual 2.4mbs download speed has reverted back to .75 mbs (yes point seven five!).

BT have said there is a fault on the line and they say they plan to fix it within 3 days. They think this is acceptable. It isn't.
They have also said they have tried to call me yet they know the landline is dead and my mobile hasn't rung or reported any missed calls. They lie basically.

When the system is working it works pretty well but when it breaks they automatically assume you broke it. Even when they grudgingly admit the fault is at their end they won't tell you what the problem is or how it got broken in the first place.
Then they arrogantly tell me I'm booked in for a call on Friday (3 days from reporting the fault). Well if I tell them I'm going to book them in for a visit to their head office I doubt they would be dropping everything and cancelling their corporate days out in order to greet me. I won't be waiting for their call either. Especially as the phone isn't working!

This is the most infuriating company I've ever had to deal with. It's automated systems are labyrinthine, it's customer care people lie to you, and it cares for nothing except it's profit margins.

Appalling.

Alway buffers I have to keep reseting my Internet I wouldnt recommend thsi to anyone unless u want to be waiting half an hour to watch a 5 minute you tube video

BT have been offering a fantastic deal on broadband in our area, so we signed up and had our hub delivered. No luck with installation so called the helpline who escalated the problem. Another two calls later and an engineer was sent to the house. His first comment was "there is no broadband in this area so I don't know why they keep sending me here". Don't you think BT would stop wasting people's time, its not rocket science.

Constantly being harrassed by a 3rd debt recovery company employed by BT after satisfying the first 2 companies that the disputed debt is not valid, basically I cancelled via telephone last November and was billed for several months after. Written two letters directly to BT. No response.