BT Home Broadband Reviews

This is the worst company I have ever dealt with, I am now at 5 weeks with no internet and have been told just to sit and 'Wait'. The customer services in Dundee are usless and have an attitude that needs to be addressed. Will be cancelling as soon as I can.

Bt ithe worst company I have ever dealt with. Their Broadband Help Line Operatives every time I phoned, listen have you do checks confirm the speed you said you had,and do nothing.After 3 weeks of hell numerous phone calls my Infinity 2 speed was still 12Mb/sec. I gave up and am now on a different provider with 50mb/sec. BT useless and I advise every one to move.

I have now been with bt broadband for total of 2 weeks, switching from sky. It has been the biggest mistake of my life, the home hub 4 is the biggest piece of dung outthere. Never have I had so my devices drop out and stop working. No AirPlay, no remote app for I iTunes, no control of kodi over wifi and a signal strength half that of a basic sky hub. My sainsburys vouchers are now having to be spent on air port extreme. (What ever the deals is it's not worth swapping)

This has been a NIGHTMARE from the word go.

Messed about for a month to even set up basic broadband, misled on phone regarding availability of 'Infinity' in my area. Told by two separate customer service agents that I would be getting the upgraded Infinity for no extra charge. It was then cancelled without my asking and RESOLD to me over the phone by another agent that misled me to believe I was getting a special deal because of how I'd been treated!! One visit to the website made me realise that it was a standard package for existing customers!

I have now been trying to set up BT Sport (the ONLY reason I went with BT in the first place...) for over a week. Speaking to people every day over Twitter, over text, over the phone... '8pm tomorrow', doesn't happen, I get back in touch...'12 midnight tomorrow', doesn't happen! 'After the weekend, 8pm Monday'... still NO BT SPORT!?

Then the EMAILS!! Multiple emails saying the same thing 'your order has been recieved', then saying the service had been cancelled, then saying the standard TV package had been ordered....I've been using that for a few weeks already... 8 emails today!!!

Confused yet?? I am.

It's quite difficult to give a review about BT broadband because it's incredible inconsistent. You will get great speed at one point then painfully slow the next day. It's not reliable, seems to go down everyday around 1:45 and in the evening around 9:30/11pm and then it might disappear at random points in the week when it feels like it.

Haven't used their customer service so have no opinion, I hear it's pretty good though.

It is impossible to say how bad BT is. Think of the worst service you have ever gotten, then try to imagine something worse.

I have had six weeks of trying to get some customer service after changing my telephone from SSE and
broadband from Virgin to BT. I kept a log of dates I had conversations with their customer services setting out all the problems and mistakes they had made and in desperation after getting nowhere sent an e mail to the Chief Executive [email protected] attaching the schedule and that was then things started to get sorted. Sorry I went with them the right hand does not know what the left is doing. Bombard him with e mails, then they might start to listen and act on customers complaint.

very very be careful with BT, easy stealing money from your account,never ever trust them to reach your account.

Have had 23 engineers, many promises to fix things and been dealing with England's resolution centres and the highest person responsible to the CEO of BT.
I'm still being lied to , being treated like an idiot and this week was told I had the plug in the hub in the wrong place!!!
Broadband has been a joke and BT have been the worst people to deal with that I've ever encountered.
Even the top complaints office tells lies promise to ring and don't . It's 8 months on and the fault in the line discovered after 5 different engineers looked for it is still waiting to be repaired.
The resolution centres are so busy with complaints that the people you speak to seem to be against me because I've complained.
Never get broadband or phone from BT they are a shambles that couldn't give a dam about their customers.

I moved house a year ago where I was on 125MB Virgin Broadband, it worked like a dream. I've been forced to pay BT as they're the only provider where I am at the moment and it's disgraceful. Currently paying for "up to" 17MB... I see they use that phrase to cover their backs because I consistently get 2-3MB. My family can't do anything if we're on at the same time. They recently upgraded the village I'm at but have left the one exchange that connects my street, so for the last two months everyone else has been able to upgrade to fiber optic and we're still in the technological stone age! Emailed them to ask when the exchange would be upgraded and got a standard, copy-paste response from some customer service representative who has no appreciation for their job.

If you can get another provider, do it. BT will only bring you frustration.

We have had BT Internet for at least a year now and all we get is slow internet and expensive bills for not only the internet but they are charging us for the telly which we have never had and we have explained we don't want to pay for something we don't have but they don't listen and put the phone down on us all the time. They will rob you off your money. The Internet isn't even that good it cuts out 24/7. I would never ever reccomend BT unless you want to pay out lots of money every month for things you shouldn't have to! Rude staff aswell!

I've been with BT for the past 18 months. BT infinity 2. To be honest it was rather brilliant, beside the price. Initially had some problems to get my Sainsbury voucher but eventually got it and it had promised 100 pounds on it. Broadband was reliable - never had any drops in connection and after setting the router properly I stopped having issues with iPhone connection etc. Router broke once, but I was offered another one in no time. Overall I was very satisfied but I'm gonna leave them because of the price.

Moved into new property, ordered BT infinity 2 months before moving in, then had to wait another 58 days with no broadband or phone, BT eventually connected us to broadband, and we got a max speed of 2 mb/s 2 weeks later go infinity, and that is a max of 12 mb/s.

BT are trying to charge us for Infinity when we only get broadband speeds, they take money out of out bank account with out notice.Customer service is non existent was with virgin before BT are the worst company I have ever dealt with. They promise speeds they can no do and when you complain use the old distance from exchange excuse.
Believe non of there blurb its all untrue, Open reach are a disgrace and hide behind we are not customer facing story.

BT are a total disgrace to the country,If you are after broad band stay away from BT and Open reach if you can.

Moved into new property, ordered BT infinity 2 months before moving in, then had to wait another 58 days with no broadband or phone, BT eventually connected us to broadband, and we got a max speed of 2 mb/s 2 weeks later go infinity, and that is a max of 12 mb/s.

BT are trying to charge us for Infinity when we only get broadband speeds, they take money out of out bank account with out notice.Customer service is non existent was with virgin before BT are the worst company I have ever dealt with. They promise speeds they can no do and when you complain use the old distance from exchange excuse.
Believe non of there blurb its all untrue, Open reach are a disgrace and hide behind we are not customer facing story.

BT are a total disgrace to the country,If you are after broad band stay away from BT and Open reach if you can.

Absolute rubbish in terms of service. BT keep putting my monthly broadband payments up every couple of months. For an example one month I can be paying £38 and the next £65. I have contacted them numerous times in regards to this. I have an unlimited package and I do not use the landline so I do not expect my monthly payments to be fluctuating like this. I have 4 months left on my 18 month contract and then i'm leaving! I cannot wait!

In December I had a BT salesperson call me about changing to a different package, as I'm not the account holder I don't have permission to change the package and also turned them down saying I wanted to stay on the current package. In January I received my BT bill which was unreadable due to prices here and discounts there, when my February bill arrived I found the package had changed. I phoned BT to complain and get the original package that we had re-instated to be told that I was not the account holder and I was not authorised to make any changes. The complaint was never registered and it took 3 months of calls to get back to the original package. I've now left BT and will never return.

i have been a bt custermer for 20 years and will never go back to them thay are very good at riping u off thay reduse your bill then next thing u no thay saying u not paying anough and u owe them £100 and u havent even used the phone all thay good for is riping u off

Changed from standard BT to "fast" Infinity a few months ago. Immediately slower, and in contrast to phone salesman's statement that the "deal" would cost the same, I got taken off a cheap evening rate to a cheap weekend rate only. Online support was friendly and helpful, but ultimately it made no difference to low speed despite two complaints. Line reliability seemed to fall slightly. Luckily, it doesn't affect me too badly, but it annoys visitors.

Had service for one year and nothing but trouble after trouble.. Too expensive and very hard to make connections with the customer service department. That's just about one days worth of waiting. However I did hookup - with the rep-
Sandy A-- ----highly recommend her services!
But not BT.
Ask for Sandy gentlemen!!!
She'll take care of you

Worst connection ever. Would be better off with a potato and wires. It literally doesn't even deserve one star