BT Home Broadband Reviews

BT sell broadband to new customers for £34:99. I’m an existing customer and tied into an unfair deal paying £70:91 for the same package.

How is this allowed to happen? Farcical customer service. BT should be ashamed. Avoid BT at all cost - worst deals for loyal customers and an absolute rip off.

Moving house next week, and found a good deal on broadband/tv with BT. Next day get a notification to say installation would be in 3 weeks time! Not at all acceptable in the work from home age. They charge 30 quid to install too! Cancelled.

14% increase is a joke. Broadband is very unreliable.

Terrible customer service! I Keep having issues with the line and every time I call in I get told something else. The service gets pushed off all the time. It's been over 3 months that I have problems! Would not recommend BT to anyone!

I've been on BT fibre (to the cabinet) for nearly 4 years. The download and upload speeds have been as advertised, pretty fast. Reliability has been very good with very few glitches.
The only thing that bugs me is that they don't let you have a fixed IP address.

I purchased my essentials since I'm disabled and on life benefits.
I expected far better service.

first engineer came out to change my phone box . I got the new VoIP call system which is excellent.

3 arrived, after 20 minutes I was told that's it working give it ten minutes and you will be up and running.
Nothing happened phoned bt they tested their end and said theirs a problem at my end.
Engineer booked came next day spent 10 mins and said that is you connected.
Then his exact words were, it was not connected at the main box properly. And them three are useless.
3 engineers could not fix it.1 engineer fixed it.
Running great from then but I can't get the WiFi in my sitting room which is 4 metres from the router.
Phoned bt, was told nothing we can do every home has a weak spot.
Buy a disc to get it. Yeah at £80 I can afford that.
Told them this exact words twice, the only other option for you is to upgrade to the £26 a month and you'll get free discs sent to you.

Now I am on bt essentials which is reduced internet speed, which is fine and only £15 a month because I'm on benefits.
£80 extra for a bt disc I cannot afford.

Bt you really don't like to just help customers like you did in the old days.

Rubbish standards rubbish customer service who just want more money and not even a single contact from them since I emailed and complained.
Typical .

Waited 5 hours but the BT engineer didn't turn up. The decent thing to do would have been to call and inform me, but no. And then they have the audacity to call me after two hours to book another engineer and give them another 5 hours of my life. Never using BT again.

Would gave no stars if possible Absolutely disgraceful 4 appointments with engineers to come so 4 days off work for then not to turn up so no broadband for 2 week. Hotspot kicks us off after 10 min

STAY AWAY. Please do not use. Took over a year to sort out my broadband issues which kept cutting out. It took me abusing the staff to get anywhere, and then their own engineer didnt do what he was meant to, so it took an openreach engineer to come out and sort. He salted BT, stating they were the worst (and he works for them). Had i known what they were like, I would never have used. I have brought myself out of the contract due to the rise of 14.4% which is attrocious and certinaly not worth the money. Infact I wouldnt pay them a penny for the service they give.

The worst broadband you can have.Very slow and most of the time you don't have a connection,if you go to other rooms where the broadband is not there ,there is no chance you can have some wifi.
VERY BAD,if i can give them 0 star i would,1 star is to much for them.

Cancelled my package paid out over hundred quid for 2 weeks of internet was taking more money then the package I had purchased now I'm terrified too get broadband again for if I'm over charged again I can't get a refund

Company is judged by it's capability to solve problems. Let me tell you me issue with it. In total i was with BT for around 7 years. had some issues but not major ones till this day. Only small ones that highlighted their staff lack of inelegant. But last year i have encountered very big issue. on 10 August i have renewed my contract with them for the monthly price of £33.99. That was a new offered fibber broadband. So it took them almost 6months to instal a new line at my address. All this period i was paying £50.44 instead of £33.99 that was promised on the day of order. so now after 6months they have installed the line (last month) and straight forward rising the price. So out of promised 33.99 i had only one month.

So in summary: They miss sold a service, and scammed me on the price.

I know other providers are no better but still, this one, won't get my money after this contract will end up.

I pay for 900mbs 55 pounds a month and they deliver 70-90 mbs, they send you engineers to say they can’t do nothing and in notes engineer put internet has no problem. AVOID

Worst service ever, take weeks to do repair and no signal for ages.

Awful experience. Charged over £60 for service that was shockingly slow requiring multiple calls to reset and fix. Pushed to upgrade but switched to Virgin media. Much faster, more channels and better service.

I’ve just been on to BT again about Broadband not working, it has never fully worked since installation, they keep sending out engineers but as soon as they walk out the door it goes off again , the last time they said to me your in a contract , I said I’m not in a contract and when he looked back he said your right your now on a 30 day rolling contract , he said to me give it on more try to see if we can fix it , I’ll give you £42.99 in credit and if it doesn’t work just phone us and give £30 days notice and cancel , so I did , it hasn’t worked for a full day since , I phone up today to cancel and after being given the run around and hard sell to upgrade to another so called better broadband which they kept me on the phone for over a hour telling me sky who am going to are worse than Bt and use the same crap engineers as BT , openreach I think he called them , when he could talk me around he threatened me with charging me £565 for a cancellation fee , when I told him I’m not in a contract and only on a 30 day rolling contract he said if it doesn’t say that on my screen your not and are liable for the cancellation fee , BT have become the scum of the earth the way they think they can bully pensioners around, whatever you do don’t buy any services from BT , they just Lie about everything , I can’t wait to see them in court ,

I ordered a broadband with hard credit search which effected my credit score after 1 day i recieved email it has been canceled reason problem with BT system I rang by they ordered another one for me I asked will you do another credit search they said no we won’t but in fact they did another credit search and my credit rating gone down again when I recieved the documents that was totally wrong order I have had to cancel that as well so for nothing BT messed my credit score means I cannot apply any credit from anywhere for 6 months that’s BT for you .

Although the service was great i was paying over £75pm and they wouldn't let me renew on the introductory rate for new customers which was half.

Being fed up of this i decided to cancel my subscription and moved to Zen internet instead. They said i had to return their router, which i sent back through the post using their included returns bag but a month later they claim that yhey haven't received it and want to charge me over £100 for it.

Just do yourself a favour and don't go with BT from the start if you can. They're crooks and their customer service is non-existant

BT services is soo poor, even the customer services. They don't even know what they're doing. Few months ago I ordered the broadband and their engineers were unable to
connect it. As a result they send me a minihub which was very useful, and I signed up the contract with £15 per month. It was going ok, so far for 2 months till yesterday when they cancelled it. They didn't send any email notification or sms or even a call, just the service stopped suddenly. Their excuse, after I called them was that they can not provide a minihub service without having a broadband with them. This was the terrible, unhelpful answer from customer service. I'll never go with this company again, poor service, useless and uninformed customer service...

Was charged £125 for cancelling the service early (2 months) eve though it didn't work for 2 years and we had to pay for a different provider. Customer service is terrible and you'll waste hours of your life on the phone to them. Terrible wait time for engineers. They'll comment on this post saying they're willing to help but you go through the complaint service over and over with the same outcome. Avoid at all costs!