BT Home Broadband Reviews

BT are literally the worst company I have ever known, there customer service is discussing every single person I have spoken to must be the most incompetent people Iv ever had conversations with in my life. None of them communicate. They cancelled my account without telling me then took over 10 days to set up a new one so was 2 weeks without broadband or a telephone line in a terrible area for signal, after notifying them I had a new born baby and need a telephone line asap. I confirmed with one of the staff I was not paying the one off charge £35 set up few as their service was a disgrace, she discounted that and I paid my bill. They
have now today decided to take £35 from my account for the set up fee that was agreed I didn't have to pay and they tell me it takes 3-4 days to look into the phone calls which will prove I'm right and then will take up to 10 days to get my money back. They are an absolute disgrace I would be embarrassed to work for the company DO NOT USE THEm UNLESS U HAVE TO unfortunately I'm in a new build and we have to use BT.

I just moved and signed up for BT including their BT TV youview package. Broadband fine, but in order to use the TV package you need an aerial, not a dish. My house is new and has a dish but no aerial so it doesn't work. Would not have purchased had I known this in advance.

I've had BT broadband just over two years. I have had to have an engineer call out five times. The customer service is beyond awful. The trouble is that BT supplies broadband for all the other providers so what can you do? It's an outrageous monopoly. What a shame BT wants to supply sports instead of sticking to its knitting an providing a decent broadband service. I'll be switching to fibre as soon as it is available in our area from anyone except BT.

I'm a new customer to BT having suffered low speeds and endless drop outs with Sky for a year. I wouldn't have believed it but BT's speed is worse and their customer service is shocking. I've been trying to resolve an issue with my logon for 11 days but despite saying they will respond within 24 hours I have not received a response. I've tried to live chat with them but the slow broadband speed is hampering those attempts. The only good thing I can say is that my broadband doesn't drop out as much as it did with Sky.

2email accounts' whole inboxes we removed and put into "deleted" folders. When I asked why this was happening an Indian adviser informed me I could go to BT help to recover these emails. I wanted to know WHY the emails had been moved I'd already discovered them. Then he said there was a "glitch" on his BT computer and could no longer help me. This service is at best useless and there just is no accountability by BT for their appalling service to paying customers. Their help menus are useless. Why not give out telephone numbers as, on occasion, customers who phone them are unable to use the internet because it has failed! We've been told throughout 2015 that BT were dumping Yahoo but this still hasn't happened and BT are still not being held to account for the useless service on Yahoo email accounts. Extremely poor service by BT to its customers.

Paying for 76mb and on a good day today n the middle of the night I manage to get 24mb. I do not live in the countryside and two roads down they get 60-80mb. Bt can not explain why this is, they only say the exchange is too far from my house. Really disappointed

Everyhing bt provides is rubbish..i hate bt with passion

Everyhing bt provides is rubbish..i hate bt with passion

Phone service rubbish, broadband rubbish. They miss service appointments and mess you around.
I always thought they would be the best but they are terrible.

Terrible customer service, no department knows what another is doing, the offshore call centre is beyond incompetent. The BT hub is a bag of misery. Shower of shite.

We were without internet for 5 weeks just by renewing the service with them. We later changed to Plusnet, it was set up in 3 minutes and has been solid and reliable ever since.

Just received a package and after 4 days I have found out customer service is based in India and very poor. Promised a call back but never got one. They wait until you have to pay to cancel. I am trapped for a year now and will then leave them never to return. Not to be trusted.

Very disappointed and actually appalled with BT's customer service. Diabolical.
We signed up to a BT Infinity package last December and when discussing the package on the phone my husband stressed it was important the new package would retain the "International Freedom"package as I'm from Ireland and call there several times a week. Since we signed up apparently "online", we never received a paper quarterly statement, and just recently we discovered on going through our household bills that for the past 10 months our BT bills (paid by direct debit) had doubled as were taken off the 'International Freedom' option when the BT Infinity contract started last December!
BT have no interest whatsoever in trying to put matters right given that we calculate this mistake has cost us approx £600 in 10 months. We are very disappointed given that we have been with BT for many years and they have absolutely no interest in retaiing our business. My husband wrote a long letter to the customer service dept in Durham and received by way of response an incredibly poorly written shprt email (terrible grammar) basically saying "computer says No" without responding to the individual points raised in our letter.
Separate to this incident I will also say that we had phone line problems twice in the same period, the most recent one meant we were without a phone for approx a week. Very Poor.
Anyhow actively seeking an alternative supplier and would urge you all to do the same!

Swapped from Sky. DON'T DO IT!!!
I was supposed to have my broadband a week ago- still not been set up which is ridiculous considering I need the internet for work purposes. Now told it won't be sorted until at least Monday (that's 11 days with no internet) Keep getting lied to. 'We'll ring you with an update'....three times I've been given that message. I've had to spend countless evenings on hold. Worst company ever. Makes me think it's cheap for a reason.

The worst company i've had the misfortune to deal with nobody tells you the same thing twice paid for the connection,chap arrives plugs in can't check as its not live !! Absolute idiots good luck to any other fool like myself goes to them

Broadband keeps disconnecting from wireless devices and its speed always fluctuates. One minute im getting 30mbps and the next im getting 1mbps. tried to get help many times from bt but their employees are just useless and clueless. If virgin provided fibre optic broadband here i would switch without a trace of hesitation

All went well until broadband kept crashing! then customer service failed bt no end. I waited for phone calls that were promised but never came! It wasn't until I blew after no end of me calling them it has been decided to send me a new home hub but even then I have pay out for delivery!

NOT IMPRESSED!

Continuous appalling service since moving home and trying to transfer our old telephone number. On moving day text to say phone was up and running, but no service to house. On checking our number we find its gone to the local Bus Company. Constant ringing to Customer Services (via offshore call centre) we're told there is nothing wrong with the line. I agree, but say the line is not where it should be.
Over 3 weeks of continuous calls eventually get line transferred, but Broadband is connected / working. Further calls, delays no turn ups eventually get Broadband on. 2 days later it fails, faulty hub. New Hub sent, doesn't work resort to old server which works fine.
this weekend line / Broadband fails, no service. 3 hours so far on calls. I fear the nightmare is about to begin again.
BT service is appalling,

absolutely shocking customer service, will never ever use bt again. after having to move house and being stuck in a contract with no way out than to pay an extortionate amount. rang them up 1 month before the contract was going to end and they said i cant cancel without a cancellation charge so i rang up once my contract ended only to be told i need to give 30 days notice that i wanted to cancel!!! and a cherry on the top was the fact that i also have to pay a £30 termination charge for cancelling my services altogether!!!!! absolute rip off and i will be complaining + going to trading standards with my experiences!!

A main pitch of BT Sales, why to switch to Infinity broadband, is a stronger more reliable connection. In the 7 weeks since switching it has proved the worst in 20 years of internet connection, even dial-up was better. Sporadic drops, possibly more frequent afternoon and evening. On my third Home Hub 5 which crashed my PC 10 minutes after plugging it in, BT deny any responsibility. Have referred case to Ombudsman, for what that may be worth, as I've had more than enough. Feel I was mis-sold fibre broadband as BT's revisionist line is they can improve things so I get "fewer" drops; well if drops had been part of the sales proposition then I would never have signed up at all.

Bt Internet is fuking shit they lie about having the fastest fiber optic broadband when clearly all you get is nothing shitest Internet provider I have ever come across. So disappointed and regret I ever switched from sky to British telecom absolutely ridiculous.