BT Home Broadband Reviews

Rang today as I made a mistake in renewing new contract, the 2 people I spoke to couldn't have been more helpful,

If I could put negative stars I would. Fault on Broadband and TV reported 17days ago ( and counting) They have done nothing to resolve after continually chasing. If there was another fibre network in the area I would swap. Customer service is dire

If I could put negative stars I would. Fault on Broadband and TV reported 17days ago ( and counting) They have done nothing to resolve after continually chasing. If there was another fibre network in the area I would swap. Customer service is dire

Phone works but wifi and BT hub is as much use as a chocolate fireguard. Call out engineer after engineer and they are clueless. Takes weeks to get someone out and look at it. They are happy to pocket your money with no service. Hud has more lights flashing on it from red, orange the blue then back to orange again. And they want to charge £28 a year more. Think Gavin Patterson better look for another job.

Really poor . 2 months on and hours on the phone, still haven't completely got what I ordered.
Appalling customer service.
Kind of feel everyone is paid to lie and not do what they say they will.
We will certainly be changing provider.,

BT a complete nightmare to deal with. The engineer did not turn up after me taking time off work. Worst of all has been the poor customer service - they never phone you back when they say they will. At times very difficult to understand what's being said. I was offered £10 compensation, I refused as I considered it an insult after everything I had been through. Once my contract is up I will leave, any other provider would be an improvement.

We currently have work and home BB with BT. I can honestly say this is terrible service and the BB always stops working. We are always calling them and the phone call takes on average 1 hour waiting time. Do not use them terrible service.

I echo all of the other comments, I've wasted so much time, and life should not be this difficult. If I could give Zero starts I would.
Advice is NEVER EVER USE BT for TV or Broadband. Don't say I didn't warn you.
As the Bill payer and overall person in charge of such things, there has been anarchy in my household, with 3 adult daughters, and a wife all totally peed off, they have lost all respect and patience, and its all my fault!
Counting down so I can leave them.

Never use this company, their customer service is a joke. I have been on the phone to them for three hours today and am still no further forward. Waited in all day today for an engineer visit, no engineer showed and no phone call to let me know. When questioned on this I have been given a pack of lies ranging from no engineer was booked, to an engineer was booked but did not need access to my property then eventually I have been informed tonight that an engineer was booked but the booking got lost in the system. Please please please do not make the mistake I have made, never sign up for BT broadband

The most terrible customer service I have ever know!! Couldn't organise a shag in a brothel! Honestly! Supposed to come and install a new line into our home as its a new build. For some unknown reason the visit had been cancelled (without telling me) after floodin my email and phone with messages confining they are coming right in until the day before. Go to call them to see why and of course it's poxy India you have to speak to where none of them know their A** hole from their elbow! Got 3 different stories as to why the engineer never came and passed around call centres like an old whore. Wish I had just gone with sky!!

They will say anything to get you to sign on. They will reel you in with the cheap advertising but once signed on they will add little charges here and there.

If you ask them if there would be any additional charges they will tell you no but they will only say that to sign the contract. After that it will be too late.

That's how they got me. Be careful people.

Dreadful service promised to call back within 24 hours it doesn't happen, excuses, I was without any BB service for six weeks in 2015 again now no email tech help desk level 2 called when I threatened to cancel shouting at me over phone received text all sorted I replied NO five days ago still no callback!!! I will find a more reliable provider after 40+ years a customer it's shocking!!! I wouldn't recommend to anyone!!!!

Have been a BT customer for many years. Have had few problems and overall fairly satisfied. However their impending price hikes are the last straw for me. My research tells me and I'm going for another providers package for about 1/3rd of my current BT Tarrif. The BT new prices email which I got recently promises a 500GB cloud which I don't need, Best Ever security which I don't need either and the promise to fix faults faster....Would much prefer a promise for their customer services to respond more quickly with less dreaded option selections, a lot shorter wait in queues with the constant repeat of the expression "Your call is important"
Also very disappointed with BT sport.After the football season there's likely to be absolutely nothing I'm personally interested in watching

Went back to BT as it seemed competitive and quick to get set up. Answered questions on needs, don't watch live streaming download films etc so package sold should be enough. Wasn't strong enough to look at facebook, broadband stopped customer service unhelpful. Emailed that engineer was coming on more than one time but no emails because of no internet!!! but still charged,Will never use again Shocking all around.

What a useless company this is today received Email telling me my bill is going up by £4.65 or 11%. No explanation, nothing. When I try to log in to sort out using CORRECT details ,it says not recognised so cannot complain. So my bill goes up 10% with no comeback other that to leave...which is exactly what I will do. If you haven't joined BT please please don't. They are a bunch of cheats who despite billions of current year profits have increased current charges by 10% ..or higher. Disgraceful. Andrew Mitchell. CA89BA

The worst company ever to deal with. Sold me a dream and have yet to deliver - a complete nightmare from start to finish. Libby Barr promises the earth and delivers Hell. many emails and texts telling me it's coming - the greatest experience of my life. on the day of installation, many texts telling me 'Simon is on his way, be in' I was. then a text, 'Simon is here' Whoop whoop, Libby has whipped me up into a frenzy. But wait, Simon calls... Sorry Open reach have directed your line to the wrong exchange (something Simon told me they do often). "What happens now I ask" he stated he would file a report and they would be in touch. They weren't. many weeks later, over 100 operatives , over 27hrs on the phone, live chatting and tweeting BTCare (#BTDontCare). i still have no idea when they are going to install. the most awful experience ever. avoid them like the plague. no wonder they are the bottom of trustpiolt reviews. TAKE THIS AS A WORD OF CAUTION. I am sure, when it goes right it's great. but if it goes wrong, it goes disastrously wrong and good old Libby, is upstairs taking fares. get your act together BT you don't deserve the millions of customers and rather than spend millions of getting Mr Bacon to tell us all how wonderful things are, invest in some decent customer service processes and take ownership of this pitiful experience. SHAME ON YOU BT

Leaving BT today Appalling customer service, billing incomprehensible both written and verbal. Institutional rip off the worst kind. Do not use these idiots

British telecom laughing my arse off what is British about it u ring in to sort out your account only to speak with Indians or Pakistanis who don't understand english and completely fuck up your account messing up payment plans attempting to take far more money than what they are owed charging you for things you don't get (bt sport) then won't give you any off your money back that they have taken for no reason. Cutting your line of for no apparent reasons saying the bill hasn't been paid even though they try to take two payments in the 1 month when it should only be 1 and the bill had been paid in full with the 1st withdrawl. Customer service is non existent as you ring from Britain or Northern Ireland only to speak with those stupid ignorant foreigners who mess things up for you even more why call yourself a British based company when you can never get speaking to someone actually from Britain that knows and understands what you are saying and talking about. maybe if you did have the local BT call centres working for there local areas things would be much better and easier dealt with than been put through to some foreign call centre to be left dealing with those idiotic people who don't even speak clear an valid english. British telecom are nothing but a crowd of CON ARTISTS and JOKERS. If you have any sense stay well clear off this company and there foreign representatives as they will only rob you blind for services they can't provide in a satisfactory way what so ever. Choose another phone and broadband provider if you have any sense at all. BT JOKERS JOKERS JOKERS JOKERS JOKERS!!!!! BT ARE THE NUMBER 1 CON ARTISTS!!!!!

Paid for BT Infinity2 - realised that my speeds weren't correct, so did a speed check. 19mbps! Phoned them up. Said an engineer was booked, then received emails and phone calls saying it was an exchange problem, so the engineer was cancelled. Went out on the day the engineer was supposed to come, thinking that it had been cancelled, only to get a phone call from the engineer saying he was on his way. Apparently the lines coming into my house were the wrong type for infinity 2. Once he sorted the setup, the internet speed hadn't improved, so after visiting the junction box, he informed me that there were 'manhole' repairs to be performed. I've had my BT contract for over 6 months and paying for the infinity 2 service, but didn't have the correct setup coming into my house. I keep getting passed from pillar to post. The customer services staff agree with all you say, but nothing actually gets done to solve the problem. I'm getting to the point I want to wring someone's neck, but there is no one there with responsibility.
I am sooooo frustrated!!!

We changed from sky to BT. BIGGEST mistake! Half the equipt didn't turn up in time, so 2 engineer appts had to be made. Now the broadband is sooooo slow. Can't get half the channels. Customer service has told me to check google to see signal strength. Something I thought they would do prior to ordering the service.
They just want yr money and do not care if things are not right. Do NOT go with BT infinity !!!!