BT Home Broadband Reviews

BT... what could possibly be the biggest con ever.
I have had it for 4 years now with their "Ultra fast broadband", but really it never went over 3Mbs of download speed, or 1Mbs of upload speed. No matter how many times I called BT for help, no matter how many times they assured me that "it'll work perfectly fine 24 hours from now" after doing what apparently seems like nothing on their side, my broadband is terrible.

It seems they are incapable of offering any decent service or internet at all...

Go to Virgin media.

Charged me over £80 to cancel my line (my initial contact had finished a few months earlier). Over £50 a month for basic broadband, which wasn't that reliable. Ripoff.

DON'T GET SUCKERED INTO ONE OF BT'S DEALS! I signed up for £5 broadband and £17.99 line rental for 12 months starting in September 2015. In July 2016, they increased the price to £6.10 broadband and £18.99 line rental. When I complained, they told me that they can increase their prices at any time. I seriously doubt the legality of this trick; if you advertise a product at a set price for a set duration, surely the company is legally bound to honour the advertisement or allow you to leave the contract without "contract termination charges"?

Rubbish company AVOID we have been trying to get a phone line and broadband at our home for 5 Months now excuse after excuse but still no phone or broadband
They contact you to someone in India or Pakistan who place you on hold for 45 mins plus
They told me to be in today as an engineer was calling then an email mail stating the engineer didn't need a essential to our home and they had fixed the fault
This was around 2pm today it's now 18.43 and guess what not phone nor Internet
Please please Avoid bt

Over the last 10 years we've been with Telewest / Blueyonder, O2 / Sky and more recently with BT and BT have proved to be far the worst in terms of quality of broadband (ADSL) and customer service.

The broadband is unreliable and struggles to cope with SD streaming and any other activity, frequently dropping out and requiring a reset. I've followed this up with technical support with little improvement. The Wifi dongle sometimes just cuts out, needing to be unpluigged and reconnected to pick up a signal.

To cap it all, our landline stopped receiving incoming calls 2 months ago and counbtless calls - during which I have to repeat the issue every time - it is still not fixed. Unsurprisingly we are cancelling our contract and moving to Virgin. It cannot possibly be worse.

Like the majority of reviews I have just read, BT customer care is more than dreadful. Being in an area that doesn't have fibre, I was told by a lovey chap in the sales department that I would be guaranteed a minimum of 6mbps download speed at all times. As my existin provider (talktalk) were only able to provide me a guarantee of 1mbps, I made the switch. Having never achieved more than 4mbps and spent hours and hours (over 10 hours in the 1st week)on the phone trying to get things sorted, I was transferred needlessly from complaints to faults to cancellation. Every time I said I wanted to cancel as I am within the cooling off period. They deliberately tried to "fix" the issue. On day 15, they used the "you're in contract now for 12 months line". After finally getting through to someone based in uk, I raised a complaint to management and asked them to listen to the recorded call at point of sale. Having been accused of lying, and being told I am rude, I received a call back saying we are sorry about the issues you have had. Sure enough you were right sir. We will cancel your contract with no charge.

All that aggravation for nothing. BT have the most pathetic customer service of any company I have dealt with. No wonder sky get away with their "believe in better" slogan.

What a complete pile of plop Infinity and the BT service is. go to Sky, Virgin, 2 tin cans and a piece of string, anything is better than BT

Hideous. Unreliable and not worth the money. Go anywhere else.

Appalling service. We are in Central London and we have not had internet for 3 months. BT sent 4 engineers, 2 new hubs, I called them 30 times and they were not able to fix the problem. Also issues in the building with the landlines! Quality of service of the call centre is very poor, they don't care about customer service. We are struggling to get compensation for not having internet for a few months. Extremely disappointed and annoyed.

Arrogant abysmal service.
Too focused on BT Sport.
How on earth do they still have operational control of Openreach when they only meet certain targets and deliberately ignore the little people.
I had BT TV with them for years before this obsession with BT Sport happened. Since fibre became available in my city area 5+ years ago I have been trying to get BT to connect the flat complex I live in as it currently has a very poor broadband connection. Typically less than 4 Mbps download and 0.44 Mbps upload. When BT 'upgraded' their TV service it became unuseable as the new service requires a fast broadband connection. I now have a Sky TV subscription as a result of this. I am now going to completely bin BT. Phone line, phone, broadband, TV, Sports, the works and move over to Sky for broadband and phone as well as TV. It will work out about the same total price (including my current Sky TV subscription) as I am currently paying these shysters £34 per month alone, on an abysmal unlimited broadband service. At least by using Sky they will be able to put pressure on these incompetents to maximise the performance of my current line. I will then try to get Sky to apply pressure to get fibre installed. My area is served by the Denburn exchange in Aberdeen and there is no excuse for not providing everyone within this area with fibre broadband.

Customer service is appalling. Phones only answered promptly when you want to sign up. I cancelled BT sport and I am now outside the notice period but have just been billed for it for the next month. The only answer is for people to start taking BT to the SMALL CLAIMS COURT. Believe me it works. BT are so inefficient they would not attend the hearing....you would get judgment.

BT = British Trash. After reading through other people's reviews, I'm really surprised their rating is overall 3 stars, it should be much lower, and you should give a 0 option just for BT. I've used them a couple of times now and each time their service, broadband and reliability is subpar in comparison to other providers. However, this occasion takes the biscuit. The most unreliable service I've ever used, extremely slow and cutting out several times a day for several hours at a time. So this means they are only providing working broadband service to their consumers for a few hours each day, yet charging full prices. They should be heavily regulated to ensure they are providing their customers with service they advertise, or be fined.

We moved to a remote part of Warwickshire 4 weeks ago. So wasn't expecting great speeds. Bt took 2 weeks to connect us. It ran for 4 days then went down on the 9th august.
I was promised by bt it would be repaired on the 11th, 15th and 16th August. ....I'm still waiting...no update from bt of progress...another call and put on hold for another 35 mins I guess....I DON'T RECOMMEND BT!!!

BT are COMPLETELY, and UTTERLY disgusting.
I am SO dissapointed in their 'service' it feels as if im in some sort of debt with a mafia loanshark thats given me a piece of garbage worth £2 and asked for me to repay them with £90,000 before the end of the month and its the 28th.

BT broadband speed is laughable, videos buffer,(THIS ISN'T 1998) constant lagspikes, latency in games are in the 200's (to neighbouring countries) and their 'customer service'.
Ha. WHAT customer service? They don't even answer their phones!!

Router CONSTANTLY cuts out and everything to do with them is just absolutely aggrovating.

Don't forget the cancellation fees those loanshark THEIVES try to threaten you with.

Bunch of jokers.
DON'T get BT.
Stabbing yourself in the foot would be an understatement.

My partner has been a BT customer for years so when we moved in our new flat this month, we decided to use the BT broadband services. However, the line came on and off all the time in the first three days so we called to cancel the order. Their customer service team sounded very nice and asked us to give another chance for them to investigate, so we did. We arranged a follow up call on the following day and specified due to our working hours we could only receive calls in early mornings. So their team did call back a few times but when we were at work so we missed all the calls, and there was no number for us to call back. Therefore we tried to call back again to cancel the order, then we were told the 14 days free cancellation had been passed (counting from the day we placed order). Then we spent altogether 5 hours calling their teams and got the answer that we either paid a £350 cancellation fee, or waited at home for an engineer to come over to check whether it can be fixed (but again during our working hours!). I am very surprised by their tactics and attitude to deal with their customers in this way.

BT is the worst company I have ever had to deal with. I have taken out a contract for fibre optic broadband, TV and phone. As planned BT disconnected my old provider 2 weeks ago, but have not reconnected us. The phone works partially....but no internet and no TV. They won't tell us a connection date....the phone centre staff in India are beyond useless. They refuse to cancel the contract until the Internet is connected (I don't know why), but can't tell us when it will happen, but will charge us if we do then cancel!!!! So we are stuck with no internet, no TV and can only buy ourselves out of the contract when (if) they finally do manage to connect us. The also refuse to set up a temporary non-fibre internet connection to keep us going. The attitude is " we have disconnected you and there's nothing you can do about it, we are not going to help out in any way all or bother to find out what is going wrong, we are not even going to bother contacting you to let you know there is a problem, you will have to spend an hour of your own time on hold waiting to speak to us, and we will then tell you that we won't be doing anything to fix the problem for at least two weeks, now please stop bothering us"

broadband is expensive at £40/month for infinity max, but work well and is reliable.
I am however very upset to have discovered a little clause hidden in section 13 of the Terms and Conditions: even if you are not on a fixed term contract, if you move and don't want to take BT with you you will be charged, in my case £31. So beware when comparing prices...

POSSIBLE THE WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. DON'T DO IT TO YOURSELF. IT TOOK TWO MONTHS TO GET A PHONE LINE AND BROADBAND, THEN THE PHONE NUMBER WAS CONNECTED TO SOMEONE ELSE. OBVIOUSLY THE BROADBAND STILL DOESN'T WORK AND I CANNOT GET ANY STRAIGHT ANSWERS. THEY HAVE SENT ME A BILL FOR TWO MONTHS LINE RENTAL WITH NO LINE AND NO BROADBAND. HOPELESS!!

customer service is just so bad it is unreal. Broardband reliability is good its always on just crap speeds are not as they say the poor customer service team keep telling me you have good speeds. All is working fine i don't think so 5 mbps on wifi and 22mbps on cable with bt infinity 1.
cant wait to leave very poor

I just can say, that before BT we used to have talk talk. BT broadband is terrible in comparison. I can't see a video.