BT Home Broadband Reviews

So half time in the Liverpool match and I press pause on my BT UHD box to have dinner with Carol. Bad move. On my return by BT box refuses to un-pause and then refuses to work all together......so instead of watching Liverpool cruise to a 4-1 victory I spend 45 minutes (plus extra time) speaking to Sanjay in Bangalore. Good old BT. Just when you think they cannot get any more shit, they prove you wrong. Sanjay's ray of sunshine is that they can send an engineer to visit me to see what the problem is in a mere 14 days......gee thanks BT. When I ask to cancel my contract, they claim they have the right to try and rectify the problem......not sure if that is Indian Law or the law in the UK. I HATE BT. Buy the service for those few occasions when your Team plays and they totally ruin the experience.

BT are the worst Broadband suppliers I have ever had to deal with. For the past 6 months my internet connection has been cutting in and out. Any time I have tried to contact them they outsource the call to an Indian technical support office who have no idea what the problem is or we end up on hold for up to 3 hours before the call mysteriously drops off. Eventually we managed to get an engineer out to look at it, who told us that we had a line fault due to trees being in the way of the line. But the trees cant be removed until the line is first taken away so that the line isn't damaged, not only this but we had to get a new hub which after only 2 weeks of use has stopped working. BT still has not removed the line so that we can remove the trees safely.

GO WITH ANY OTHER COMPANY!

I have been a BT customer for a number of years. Prior to this I was with AOL. I packed them up as I got fed up with endless calls from India (or wherever) trying to talk me into unwanted upgrades.
I am a fairly low user of both phone and broadband, but on the whole I have to say I have experienced few problems. I guess I am probably paying too much for the amount I use but, as the saying goes, 'If it ain't broke-don't fix it'.
After the first year, like most companies, they just throw you a few breadcrumbs to keep you with them. If you pay line rental 12 months in advance you save a few pounds, but at the same time, it locks you into them for the said period. They also throw in the number display and associated items worth £1.75 per month- big deal!
A friend of mine was with Talk Talk (I seem to remember). He had a fault that was found to be in a waterlogged telephone service box out in the street. This apparently comes under the jurisdiction of BT. He had an unannounced call from a BT engineer whilst he was out and (If I remember correctly) had around £80 added to his Talk Talk bill. They told him it was up to him to contact BT. He just could not be bothered- which made me a little cross at the time, but it's his money.
Hence I've decided to stay put- at least I know I just have BT to deal with. I can't substantiate this but I would assume that in cases like my friends situation BT probably prioritize their own customers.
Why it is called BT when the majority of their call centers seem to be abroad- goodness knows.

Customer service for technical support is a big FAT joke very rude, very racist! And unable to help dont waste your time no one will help. As long as the money is good for the company. What call center put you through to not help but become racist with names likes.

Very poor throughout, and it gets worse when your contract ends.

It is painful, and you will waste hours, probably 1.5 days being passed from one idiot to another, and they will keep trying to close your complaint.

Avoid at all costs

All i have to say is look at everyone's review. They have all pretty much stated that its terrible. They are trying for me to stay with BT and do not allow me to cancel for service i am paying for and not receiving anything in return. I have wasted approximately over 12hours i kid you not in this 5 days alone!

DO NOT BOTHER WITH BT AT ALL

Having had to spend 2 hours on the phone to this company I would not recommend them to anyone. Tried 3 times during the day to speak to someone but never made it through to a person . Then when we did make it through at 6 at night we just got palmed from department to department and 1 hour 35 of our phone call was spent on hold. After every month being over charged on our account we wanted answers as to why, after being told we had free weekend calls the lady we spoke to here basically called us liers and said this had never been part of our package. Her tone was disgusting and she was obviously out looking for an argument , one of the main reasons for leaving this company was her terrible manner . BT is the perfect company to be with providing you like to be overcharged on your account , pay an excessive line rental, pay in excess for using your house phone (19p to just connect a call) & want to be spoken to like crap basically , otherwise avoid like the Plague and go for a cheaper company that offers the same. Really disappointment with our treatment from this company shall be cancelling with them tomorrow.

Over 8 years with BT and eventually fed up with their over-priced poor quality broadband packages and the worst customer services so ever. The numerous issues with them from unshown-up engineering appointment, disconnecting broadband service in the old address without connecting in the new address for two weeks, customer services inaccessible most of time, up to an hour waiting each time for a phone call, made hundreds of calls to them in last two months but only got a few times to speak to someone, never called back as promised just waste time to wait, they are not interest in solving problems but in how to get rid of their responsibilities. What they've done made me feel that the staff don't care about neither their customers nor the reputation of their company. They just don't care! i was told that I have to pay £150 if I leave them after my broadband contract is finish because my landline and the hub will still be in contract, which is an absolutely joke because they came in the same package when we moved house last year. They don't let you leave even they don't treat you fair. The company is hopeless and don't understand that how they can still survive in the business. Made numerous complaint via online contact email and phone calls and eventually someone from the customer complanit review team contacted me regarding the complaints today! It is a nightmare which everyone should avoid to deal with them. I'm leaving!

Switched to BT from Virgin as they were offering a good TV / phone / Broadband package. HUGE mistake. Signal incredibly weak and slow so paid to upgrade to a higher speed (£6 extra per month).

They say we can't be upgraded for two weeks. Spend two weeks with crappy internet.

The day of the switch, the internet goes down altogether. We call and are told this happens for a day as it switches around (thanks for the warning).

Day 2 - still no internet. Numerous calls to an Asian callcentre, no one can figure out what's wrong, no one will let me speak to a manager and the next time an engineer can come out is MONDAY (that will have been 6 days without internet).

Something tells me they either need to employ more engineers or run a broadband service that doesn't break down all the time. Having to wait until tomorrow to lodge an official complaint.

Absolutely appalled I can honestly say I've never had such bad customer service in my life.

Call back service never calls back. You get transferred or they hang up. Accounts are tied to copper landline nobody uses. No technical support is provided. Anything goes wrong and it takes weeks to resolve

BT customer service is a big joke! The internet keep disconnecting in the past few months and it stopped working since 4 days ago. I spent 2 hours waiting on the phone and finally got someone to talk about the problem then we've made an engineer appointment on today but at the end no one showed up!! Then I contacted them again and they said I haven't made any appointment! They will call me back to arrange something tomorrow!!!!! That's crazy!

Unhelpful customer services, the company seeks ways to incur charges on every occasion. Example: agreed payment date for 29th of the month and on that date they disconnect services and add 12£ charge. When called up the customer services speak like politicians, no logic in it and talk to talk and waste your time.

One hour call back service is a joke. Used this service twice with no result - no one called. Then hung on for 55 minutes before getting through to customer services. Issue not resolved.

Impossible to watch catchup TV most days. Ethernet connection.
Often disconnects from internet.
Really disappointing service

Can't believe the difference, suffered BT broadband for about 10 years, now have basic sky, everything work as it should

Absolute joke of a company stay well clear

BT have cut my Broadband for no reason! They admit it's their fault but after 2 days they don't know how to reconnect me!

Bt are an absolute joke!!!! I have been trying to get my bt infinity fixed for the last 3 weeks, you phone them and you're on hold for an hour + , even after that they transfer you to off shore fault team who have not have a clue, or just hang up! I've had 3 engineers booked. The first was sent to the wrong Address, which I've never heard of, second engineer didn't even turn up, third was booked , ( was told he was definitely arriving between 8-1) guess what???? He was sent to the wrong Address again the same Address as the first engineer!!! All I get is " we don't understand why this is happening". So phone bt for like the 50th time. I've now been waiting for two hours on hold for someone to answer the phone!! I will be cancelling Bt and demand compensation for time off work I've had to take for the 3 engineer appointments!! I'll never use Bt again and would advise anyone else not to go with them! The company is beyond a joke.

The absolute worst Internet provider in the world!!!! Do not get BT, always faults on the line, no customer satisfaction, do not provide the service the say they do, will increase prices without any warning, original bt router worked fine with WiFi until NEW router came out the all of a sudden WiFi signal was really poor ?? So you are forced in to buying new router, BT is the biggest con going, I will be taken them to court, please look at other review sites about BT 0.3 out of 10 !! Says it all

disgusting , ardly any braoband service since january 2016 , complained / phoned over 10 times from jan to may , left bt , sent me a bill for ending contract early of 134.00 , cause i refused to pay send it to a debt agency , put 25 per cent on top , now i owe nearly 180.00 , phoned bt back up today been on phone 45 mins , now excuse is my broadband was bad because its wireless , but yet not told me this before , load of crap , yet im with virgin same set up and its fine , would not go back to this 4 nowt , its about time something got done with this so called company , ripping people off , so iv said i will pay 5.00 a month