BT Home Broadband Reviews

BT broadband And business Broadband has to be the worst experience you can encounter! Don't let the small positives fool you all. 8 years of hell because I had no other option. Please for the love of insanity try an alternative as I don't think I've ever done a full week without service or very limited. I want to cry with joy now I'm free.

One worst customer service over years

This Wi-Fi is utterly ridiculous and so unusable what’s the point of paying a lot of money for you to barely be able to use the internet. It’s very annoying considering that I need this while waiting for my Broadband to be activated. So never ever pay for the Wi-Fi or you will regret and stress yourself out.

Carried out a house move only to be advised that I can not cancel as I am fixed into a two year contract. Moved houses with BT only then to be charged a cancelation fee £200ish even though Its a house move. House move was then cancelled by BT and advised I would need a new account with a new 2 Year Fix. After this was done had a Openreach engineer contact me to install a new line even though one was already installed. Received a number of emails stating me I will.be charged £50.unless I return my kit which I am entitled to as a new customer.

This company is a joke

Horrendous service. A recent "upgrade" to fibre that has been out of use for 4 weeks since connecting. 8 calls to BT, 2 home visits and no further forward at all. Meanwhile we are unable to work from home. BT have misconstrued our and their accounts and fail to accept any accountability or goodwill need. A sad situation as we have been customers for 5 years and out internet was fine before the "upgrade!". AVOID.

Frustrating experience with BT broadband service sales team.
I've been trying to get the broadband service installed for the past 8 months, but it's been a constant struggle. The sales team keeps placing new orders and then cancelling them without any notification. To make matters worse, they even hang up on me during calls. This whole ordeal has seriously impacted my ability to work from my office effectively. The lack of communication and professionalism is extremely frustrating.

I can't give no stars don't bother I beg you don't bother with bt no customer service just deny everything deny everything I have been putting up with rubbish connection for years but every ok despite evidence so it has got to I can't talk to them they make me ill

Business broadband account has got a cancellation fee of approximately 350£ that kicks in 24 hours after installation, they won’t tell you about.
14 days cooling off period they advertise on the internet is just advertising.
Read the cancellation section carefully.

Absolutely Shocking… never offered me the price promise as an existing customer. They tried to charge me double what a new customer would be charged so I wanted to leave and use Sky. They then offered me a deal and left my order pending. I have been without internet or a landline for a week now. You ring up and speak to different people and get absolutely no where.
Shame on you for a disgusting service and still got no further. They offered me a £10 credit which is a laugh…

Give BT your money if you want hassle and battle. Andrew, BT's customer service supervisor at Warrington, is belligerent, disparaging. It looks that BT makes up their customers'reviews. I would have given BT a negative if there is this option.

BT has lost 126,000 customers in 3 months? (The Telegraph 27/7/23). No surprise. BT's customer service is resolutely determined to drive customers away. BT has my landline number wrong and mobile number wrong which might have something to do with their persistent random rejection of my log on to my BT ID since about late 2021. BT then cut my landline and broadband off in July 2023. It looks malicious as I have told BT many times to correct their numbers.

BT keeps sending links, as fixes to my complaint, to an email address which I have told them I cannot open.

BT would throw up 'We seem to have a technical issue', yet after 3 pass codes, 11 new passwords and 2 PINs and that was done with BT's Luke on the phone on 31/5/23, BT would still reject my log on. Luke said he would raise a bridge case whatever that means and someone would call. No one ever did. Same with Corey on 21/6/23 who said he would raise a ticket and someone would call. Again no one ever did.

BT's Mark in Darlington was accusatory threatening when I complained on 31/7/23 as if it was my fault for the issues and he was only doing me a favour. For the 3 dates and the 3 times that BT then said they had called, I had got not 1 of them.

David's supervisor Andrew in Warrington was belligerent, a bully boy in disguise. Andrew brought up that I was not on a more costly package with faster broad band.

But broad band speed is never the issue. Faster broad band will not log me on to my BT ID. I am a light broad band user. I do not need faster broad band. It says how out of order Andrew is, trying to belittle customers. It makes one wonder why BT has someone like Andrew in customer service and a supervisor at that. Maybe that is how BT makes money. Beat customers into giving up.

The most awful, unhelpful, dysfunctional, dishonest company I have ever tried to deal with. Incompetent on an industrial scale. The engineer who is finally supposed to fix the WiFi problem just called to say he can't find the problem the problem is that after 5 days they have sent him to a totally different address in another part of London. Morons. Never use them if u don't have to. Customer service is customer disservice. Zero points for anything.

Terrible service. I have recently moved home and tried to set up BT broadband. They have cancelled my order 3 times and I have only found out through logging on to my account to track the order. No communication from BT. Very disappointed.

If only there was a zero stars to give this company would be the first! Awful, disgusting and dissapointing every time I need to deal with thsi copmany! setting up broadband at the new address is nearly impossible and you gotta wait up to 3 weeks because they just simple don't give a single flying F***!!! Avoid at all cost to save yourselves time, energy and nerves! IT IS NOT WORTH YOU HEALTH!

I am writing to express my dissatisfaction with BT broadband. In March 2022, I discovered that a fraudulent account had been opened in my name several years before. I immediately contacted BT to report the fraud, but they were unable to resolve the issue. They 'tried' to get in touch using the email address used on the account - THAT IS NOT MY ACCOUNT so it is obviously not my email address. They did not write to me either.

They passed the matter off to a debt collection agency, even though I have a police case number and proof that I did not reside at the address where the account was opened. They're pawning it off as a civil case.

I am extremely disappointed with BT's handling of this matter. They have been unhelpful and uncooperative, and they have shown no regard for my rights as a customer. I would not recommend BT broadband to anyone, and I would advise others to AVOID using their services.

I don't recommend BT internet service to anyone.
Very bad experience about internet service and BT policies. I would like to give less than one rating but there is no option available. Since I had to leave UK due to some unfortunate reasons and they don't have any policy which can waive off my account closing charges.
Just wanted to milk customer's money.

I upgraded to full fibre and now internet pages are slower to load or only partially load. These apart, I have not noticed any differences except the cost! Don't be tempted by upgrade offers.

Service is the worst and it’s been three days without anyone from BT to fix the issue.

BT is not eligible for even one star and as we can’t input negative points here I am
Putting one star. We have been following up with them from last 4 working days and the issue is never been fixed.

Consistently terrible, second time using BT broadband, and for the price, the connection is shocking. Wishing it wouldn't exist tbh so it would stop luring customers into thinking it's good and wasting money.

Tried to change from EE to BT as BT were doing a cheaper broadband package. We were told mid July it would be a ‘seamless transition’. 10th August now and we STILL have not been connected. No proper explanation apart from ‘technical glitch’. For the last 5 days we have been told a supervisor would call us, still waiting and no nearer knowing if we will ever be connected. Absolutely appalling service

Been waiting since 6th July for broadband.All we keep getting is fauls promises and different excuses every time we ring up. Shocking