2,278 Customer Reviews over 228 pages
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- Location
- Cambridge
- Reviewing
- Sky
- Date
- 2015-09-17
- Comments
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17th September 2015 – NIGHTMARE- HORRIBLE SERVICE- DO NOT GET SKY BROADBAND
My flatmate and I have been Sky customers for over a year. One month before leaving our flat, my flatmate called Sky to inform them that we would be leaving on the 12th of October and would like to cancel our account on that date. The discussion lasted an hour and we were told that this would take effect on the date we had advised. This morning (17th September – weeks ahead of the cancellation date) I realised that my Internet had stopped working, upon calling Sky I was informed that my account had been cancelled and that there is a glitch in their system by which they automatically cancel the account once they are called. The sales person apologised and admitted that someone had complained about this just the other week and that Sky should have informed my flatmate that he should ring to cancel our account two weeks before leaving and one month ahead of the leaving date (It seems being organised is a problem for Sky). Admittedly I was furious but under the impression that Sky would admit their mistake and turn my Wi-Fi back on, however to my disgust, I was told it would take TWO WEEKS for the account and therefore Internet to be back up. I would be without my Sky Internet, landline and TV for two weeks. I was fuming over the phone and asked to speak to the manager. I asked Sky to somehow fast-track this process as this situation was ridiculous, however I was told by both, the person on the phone and the manager (who had spoken to multiple Sky departments) that there was nothing that could be done in terms of fast-tracking the two weeks process. Upon asking for some sort of compensation as they had already billed us for the month of September, I was told no compensation could be given. I have ultimately reduced to buying Wi-Fi from a different service provider that I will have to pay for for the remainder of my stay at the flat.
I would encourage all of you to think twice before signing on with Sky. The least you would expect as a loyal customer is to get some form of compensation other than a sorry for screwing up, unfortunately in Sky’s case, it is too much to ask!
Will not recommend Sky services to anyone in the UK!
- Location
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- Location
- West Middlands
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
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***AVOID***
Me and my partner moved flat, while been in all the chaos of moving we decided to pick an internet company ASAP. We saw this offer from SKY where you get a contract of 12 month with a £100 voucher from M&S, and it was really cheap.
The HUB took over 2 weeks to arrive, we rang the company and they said it was on a warehouse, that would take longer. When the HUB arrived, I pluged it, without realising that there is a date on which your internet becames available (I thought it'd be available straight away). Then I rang the company again, they didnt keep me on the phone for too long and the person I talked to it was very plesent and helpful. I asked if they could bring the date forwards, as i needed internet right away. they told me they couldn't as an engineer had to come and instal the line and bla bla... however the previous tenant had SKY broadband, so I didnt see the point of anyone coming. this happened on the 3rd of September I didnt get internet until the 8th.
Also, I tried to contact them on FB, however they were useless, they couldnt help us and I am pretty sure they copy and paste the answer they gave us.
Now I am about to cancel my contract, my internet spreed is very slow, it keeps going down and in some of my devices doesn't even work, if it does is really slow. There are times when internet works just fine and then is most of the time when its so slow I have to use my own mobile data.
I didnt research this company before getting my contract, which I should have done. Please AVOID this company!!!!!
- Location
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- Location
- Newcastle-under-Lyme
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
-
I used to be with BT. In seven years with them my internet only failed about four times and was usually fixed with one phone call. Once they had to send out an engineer but he fixed it on his first visit. Been with Sky since last November. Considering they use the same cables as BT their connection is appalling. It fails at least three times every week and my connection has dropped at least ten times today alone. The website simply directs you to their useless self help. Pointless ringing them because my wife is the account holder so they claim it would be a breach of data protection to take details of the fault from me. Anyone who knows the Data Protection Act knows this is nonesense since I'm not asking them to reveal any of my personal data; I'm just trying to get them to fix the fault. So I can't tell them about a fault unless my wife is at home. Anyway, six weeks to go until I can go back to BT and boy oh boy I can't wait.
- Location
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- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
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the most pathetic service. they promise an installation date and dont turn up. calling them for last 10 days but no reply at all. they just dont understand a customers problem. call cecntre people are just talking computers trust me. AVOID THEM.
- Location
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- Location
- Aviemore
- Reviewing
- Sky
- Date
- 2015-09-14
- Comments
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Truly truly hopeless. Customer service is an absolute joke, and "broadband" speed lucky if it's over 0.2mb. A year I put up with unusable Internet.
Router you get supplied is not good, also using out date components. Take your money elsewhere.
- Location
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- Location
- Surrey
- Reviewing
- Sky
- Date
- 2015-09-13
- Comments
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Broadband speed has slowed to 3.3Mb today. It has been slow for a week now. Usually we can achieve 5.5Mb which is about as good as it gets in this area. Standard phone line speed is reckoned at 5.5Mb so we are the slowest around. Not happy. I shall be contacting Sky to see if they are slowing us down
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-09-13
- Comments
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Can't comment on the broadband as we have been waiting 6 weeks for the hub to arrive
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-09-09
- Comments
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AVOID SKY AT ALL COSTS!!
Firstly I would not give Sky any stars at all if possible, I think negative stars should be added in Sky's case. I'm currently moving and went to cancel sky finally the TV, Phone, Internet, everything. On getting through to an agent. He was English and surprisingly really easy and nice to talk to, unlike any other time I've ever had to contact them like the 3 weeks I had no Internet and nobody English speaking to explain the situation to (asked for a new router, I was surprised when a micro socket turned up in the post and not a camel). Only problem was after 6 years being with them paying for terrible Internet speeds, he managed to lower my bill to as little as £27 a month which is over half the price I'm paying now. Then yesterday making use of my 31 day cancelation time I started a download of 17gb. That was at 6pm. It is now 10am the following day and the download is on 10.5gb. My dial up Internet was faster than this. I get less than a mega bite of upload speed and 3.3mb of download speed, though I was told if I go unlimited I would get up to 30mb. Complete robbery. The website only offers numbers that charge you and make you wait in a que for 4 hours before you et through to anyone. There is no live chat across the Internet like a chat live window. I would rather eat Ghandi's sweaty sand covered flip flop than go with sky ever again.
PLEASE DO NOT SIGN UP WITH THEM. THEY TAKE YOUR MONEY AND ONCE YOUR A CUSTOMER IN A CONTRACT FOR 18 MONTHS, DO NOTHING FOR YOU! BUT IF YOUR A NEW CUSTOMER YOU CAN HAVE EVERYTHING AT HALF THE PRICE.
BE CAREFUL ITS A TRAP!!.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-09-06
- Comments
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I have been using Sky broadband for over 4 years now. The broadband speed is was always really good and customer service helpful. The only bad thing is an additional charge for not having Sky TV(!) I have never opted for using the TV service so don't understand why they charge me for that? Would not move to different provider if they have better offers for existing customers.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-09-04
- Comments
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Sky customer service is appaling. I have never dealt with a worse company in my life. Waited in on the 26th of August for five hours for our engineer to show up which they never did. Didn't even phone to let us know they were not coming or why. We phoned and they said they would book us in for a new installation date. Turns out we have to wait a further 3 weeks to get internet. Have phoned repeatedly to try and get an earlier date to which we are told that is the next available day and that they cannot do anything. They would not even put me through to the manager. Would NOT recommend going with SKY!!!!
- Location
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