2,278 Customer Reviews over 228 pages
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2015-09-25
- Location
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- Location
- maybole
- Reviewing
- Sky
- Date
- 2015-09-25
- Comments
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Awful. Took 3 months to connect me. No apologies nothing. Been connected for one month now there's a fault. Have to wait 5 working days for BT to fix appalling. Speed ok. Customer service crap.
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2015-09-24
- Comments
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Just changed to SKY from Talk Talk due to price increases. My connection drops out at least 5 times per day. Stock answer is reset the router, go on sky as admin and change the frequency number. Done it, still drops out. very poor!
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-09-24
- Comments
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Sky had shown horrific customer service yesterday. I was due to have an engineer visit I order to install a new phone line so I could have sky Internet. This engineer never showed up and when I called sky to complain the tried to say I was lying about the engineer not showing.. I think I would have noticed! I was then told it would be st least two weeks to arrange another engineer visit. After a long conversation getting no help I stated I wanted to cancel the contract. I was then told I could not cancel on my 'activation date' and would receive a call back at 9am the next morning. This call back did not occur and I had to phone sky again to cancel which still took 10 minutes. I have never before been treated so terribly by a company and would advise everyone to avoid sky broadband!
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-09-23
- Comments
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Literally the worse internet provider. I get around 4/6mBs AND emphasis on mbs which equals BITS. You must divide it by 8 to get the bytes (which most software downloads recognise). It keeps going down at night and in the day, I'm just a user not a bill payer but if it was my choice, I would have joined virgin, YEARS AGO. Worst internet provider, DO NOT GO WITH THEM. We've rang multiple times complaining... NO FIX. Sky is the bane of my life and when I get my own place, sky WILL NOT BE IN MY HOUSE.
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-09-22
- Comments
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This has to be the worse broadband provider in the UK by a distance. Although the package is extremely cheap do not let this entice you. I initially ordered my broadband on 2nd September and was told that my line was active and that I would get a speed of between 10-15mbps this sounded great, little did I know that this would head down hill dramatically. I was originally told that my broadband would be set up on 18th September, this however was put back to the 22nd September. I wasn't overly annoyed as I thought that this would only be a few days delay (boy was I mistaken). On Sunday 20th September I received confirmation that my broadband would be ready on 22nd September literally a few hours later I received a message that my order had been cancelled completely?! This came with no explanation apart from a contact number saying to call us. I have to say this is extremely poor communication as I didn't have a clue what was going on. I phoned Sky immediately to find out exactly what was going on! The person was completely clueless he could not give me a reason at all for the cancellation. He instead informed me that someone will call me back on Monday. I received a a call during the morning and was told that there was an issue with my address and that BT open reach could not verify it. This left me quite dumbfounded, this was the same address that I had given Sky when i ordered it but now there was an issue with it?! As it stands I been told that it could take a further two weeks to resolve, which I find totally unacceptable. Anyway apologies for the essay but I wanted to leave a detailed review for fellow customer's. Avoid at all cost's!!! PS Sky please have the decency to change your marketing slogan of 'believe in better' Your service is terrible! This is false advertising as you know you have a long way to go before you can even offer a reasonable service.
- Location
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- Location
- Finchley
- Reviewing
- Sky
- Date
- 2015-09-22
- Comments
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Irresponsible behaviour, Nosense at all, do not buy that broadband.
Buying/selling is not important, important is customer service!!
Set up at 14 of the month, today is 22 of the month, but no internet at all
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-09-20
- Comments
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Broadband speeds used to be 11mb, but 5 months ago, it slowed right down to less than 2mb and kept cutting out intermittently. We've had a new router, sky engineers and BT engineers out. Nobody can figure out what the problem is. It has taken months to get to this stage and I was told I would get a a refudn for our troubles. Now they have told me they will only refund the £10 cost for the broadband. Not the line rental even thought we only have the line for the internet. We don't even have a phone. And even though we have not been able ot use any of the on demand services and films etc that we pay for as they require the internet. Don't trust this scamming company. They are scum.
- Location
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- Location
- Coventry
- Reviewing
- Sky
- Date
- 2015-09-19
- Comments
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If you can get Virgin, do it! I need to wait 3 weeks for my broadband to go active when it should of taken less than 1!
- Location
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- Location
- Bromley
- Reviewing
- Sky
- Date
- 2015-09-18
- Comments
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My broadband was originally O2,really good service up to 20 meg and a was getting 18 meg as an average. Then Sky bought out O2 and the "service" steadily got worse over the months. Now down to 10/11meg really unreliable. Drops out a lot. If you ever speak to a Sky customer service rep (took me 9 attempts of holding for 15/20 minutes at a time) they don't have a clue. Basically Sky got greedy and oversubscribed the node/exchange. Now in the process of moving to Plusnet. Would not recommend Sky,total rubbish.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.