2,278 Customer Reviews over 228 pages
-
- Location
- Bradford
- Reviewing
- Sky
- Date
- 2015-10-21
- Comments
-
I had Sky Superfast Fibre Optic Broadband installed 13 October 2015 and I wish I had stuck with Three network dial-up dongle. I cannot even browse Amazon because I keep getting "Time out" messages.
Only phoned up once because the Non-Customer Service Rep was so abrupt and gave the impression he did not want to know !!!
Wish I had checked this website before I signed up. I am going to contact Trading Standards to see if they can advise me because this product is not fit for purpose.
- Location
-
- Location
- Herefordshire
- Reviewing
- Sky
- Date
- 2015-10-17
- Location
-
- Location
- West Yorkshire
- Reviewing
- Sky
- Date
- 2015-10-16
- Comments
-
We recently moved to Sky as there was an offer with Sky through moneysavingexpert which was for an amazing price. Our pervious supplier (EE) has been slow for a while, so we were looking to change.
When the Sky broadband was activated it was still slow. We called their technical support, and they genuinely couldn't have been better. They instantly carried out a line test (EE) only played with the broadband channels.
They arranged for Openreach to come out to our cabinet. Open reach then identified an issue at our house. Sky have gone above and beyond to help us facilitate Openreach visits.
Their support staff call centre appears to be UK based and the staff actually appear to be technical staff as opposed to simply call centre staff.
- Location
-
- Location
- Warwickshire
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
Just the worst customer support experience I have come across...
I called 3 weeks ago because my broadband speed had plummeted. Lady on phone goes through the script. Eventually I'm plugged into the test socket and she is running a test. Asks me to stay on the line. 45 minutes later, I accept that she has forgotten about me and I hang up.
Call back the next day. No record of my previous call. Ask them to call me back. They say they will and then don't. Ring them again. Go through the same stuff. Speed test takes 10 minutes. They suggest replacing the microfilter. I go to PC World, get one and call back. No difference. They say they are going to run a 72 hour test and will call back at a certain date and time.
That time comes and passes. I call them the next day. No record of anything done previously. Have to go through the entire script again. They suggest I replace the cables and the router.
I do this, and...there's no improvement. So I have to call them back again. Amazingly I have to go through the entire script for the fourth time. I explain i have replaced every piece of network equipment in my house. She says she will speak to an engineer who will check the local exchange and call me back. I laugh at her.
Don't hear anything for 2 days so i call back. Explain the entire situation to someone who clearly has no record of what i have been through already. She puts me on hold. 5 minutes later she comes back and says "yes, there was a problem at the exchange and all is ok now."
Cosmic. Any chance of a refund on the microfilter, router and cables I've brought for no reason? Nope. Could have been solved in 5 minutes, instead takes 2 weeks, £40 in equipment and go knows how much in phone calls. Thanks Sky
- Location
-
- Location
- Birkenhead
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
Terrible broadband as well as terrible customer service. They rather blame you than solve the problem.
- Location
-
- Location
- Notts
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
I have been with sky 18 months and at first everything was fine but for the last 6 months I've had nothing but trouble with my internet,constant breaking down ,fed up,of phoning them spending hours on phone calls and doing test after test ,I'm not an engineer so why should I have to do,it and keep going over and over the same tests,they promise you return calls and don't even call you back,then tell you it will be back to normal but it never is ,I'm so stressed out with them giving u false promises,I have been without broadband now for a week and they are supposed to be ringing me back tommorrow but,I have lost all trust and faith in them ,I will be leaving them shortly if it is not sorted out soon,I would not recommend sky to anyone,worst provider ever ,I've truly had enough of them and their false promises ,I will,be going with B T
- Location
-
- Location
- Somerset uk
- Reviewing
- Sky
- Date
- 2015-10-14
- Comments
-
Quite frankly I am absolutely disgusted with their piss poor service. I am a student so having internet connection is very important in order to do work. A lot of it is research based so as you can imagine the Internet is a very important part of that. The sky broadband cuts in and out all the time, making it impossible to do anything online. Failed a module because I couldn't get enough research. Absolute savage performance by Sky, I wouldn't even bother if you're thinking about going with them. Plus paying that amount for it AND for a bloody landline which is not even used. Taking the piss really. DO NOT BOTHER WITH SKY.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-10-12
- Comments
-
The worst service I've ever experienced. In September ( 3 weeks ago now) we ordered our sky broadband and were told it would arrive on the 9th of October. On the day we got a text saying the engineer would come between the hours of 1 and 5. We waited and when half 5 arrived we rang sky, needing to get to a meeting at 6pm. It look a very long time to actually get through to a human... Who then transferred us to someone else who again did the same thing. When we finally got to the 'correct' person they said that the engineer had run out of time and so couldn't make our appointment. If we hadn't of rung this information would never of got to us...we received no email or text apologising for the fact we'd just wasted 5 hours waiting around. The lady on the phone said we were now priority and would get our wifi on Monday morning. We rang again Monday morning as we weren't told a time and as uni students were out at lectures for most of the day. We were then told that it would be another 2-3 weeks for our sky box because we had to get a new appointment. What happened to priority? It was not our fault that sky didn't come...we played our part of waiting around and so shouldn't be punished for sky's mistakes and lack of organisation. After trying to explain to the lady just how long we have been waiting for the wifi and the fact that we are falling behind on uni work, the best she could do was give us an appointment 7 days later. All because they missed our appointment. From when we first ordered sky it will be 5 WEEKS until we get our box...if they decide to show up this next time...not that we will know...without having to ring up ourselves. This service was atrocious and very time consuming...I highly recommend that anyone looking for a quick and simple way to get wifi should go somewhere far far far away from here :)
- Location
-
- Location
- Davidova
- Reviewing
- Sky
- Date
- 2015-10-11
- Comments
-
To summarize in one word - BAD! Internet rarely works, customer service non existent - in rare times they actually grace their customers with answering the phone, they will pass you like a hot potato over and over without resolving the issue. Time wasters. My suggestion - stay away from Sky!
- Location
-
- Location
- swansea
- Reviewing
- Sky
- Date
- 2015-10-10
- Comments
-
broadband cuts out multiple times a day and night, this also affects my sky tv recordings as the box stops working correctly without a broadband connection. Online help is always busy or unavailable. to phone for support costs me same as a prime rate number even tho im on sky talk and even if i wasn't i shouldn't have to pay to report a fault on their end.. had a sky rep stop me in the street recently to offer me sky services, after i told him about all of the above he was not shocked in the slightest more so upset that his college who was dealing with a potential customer who after hearing the above decided not to take out a sky contract with them. overall they promise big and deliver very very little. will be going to bt when contract finished!!!!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.