2,278 Customer Reviews over 228 pages
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- Location
- East yorkshire
- Reviewing
- Sky
- Date
- 2015-08-11
- Comments
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Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
- Location
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- Location
- Mill Hill
- Reviewing
- Sky
- Date
- 2015-08-10
- Comments
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absolute mess! Never again! Have just been waiting on the phone to chase my complainet for the second time!!! 90 mins and still no answer!
When Sky broadband was installed theey have damaged my walls and never called back to investigate!!!
I have never seen wosrse customer service and will cancell the contarct once I have got through to them !!!
Absolute disappointment and frustration during the process
- Location
-
- Location
- Mro
- Reviewing
- Sky
- Date
- 2015-08-09
- Comments
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I've used Sky "Broadband" for the greater half of 2 years and I'm deeply disappointed with the service I am given.
On NUMEROUS Occasions, I've had to ring sky to ask for advice on certain issues (EXTREME Packet Loss + EXTREMELY Slow connection 90% of the day). Yes, I'm aware of "Peak" times, but to cap my service by 80% 90% of the day? It seems extremely pointless to call up for advice as most of the time the advisers will ask you to "Restart your router" or the Classic "Turn it off and on again". These "Solutions" NEVER Work.
The Hardware, seems out-dated for the 21st century. The "HomeHub" or "Hub" as Routers are called these days, has quite bad signal strength (Though I'm laying in bed, about 5 foot away at times with the laptop connected VIA WIFI, and I BARELY Reach 1/2 Bars of signal.)
For me, the Firmware seems out-dated. I'm not an "Ubergeek" (for lack of better words) on this topic, but I would like to give some access control + Limit device bandwidth using QoS. This, is not possible with the current 200kbp/s I'm currently getting.
I'm also aware that I'm not in the best location to recieve SKY "Broadband"(We've only just invented Electricity here in the lands of Dartmoor | Sheep + Cows included).
This "Broadband" I keep mentioning is like being on ADSL. In fact, I'm pretty sure that is exactly what we're getting here. Slow speeds, crappy connectivity, slow load times. I Get a better signal using my Phones internet on 3G using WIFI Hotspot. (17.8mb/s download | 1.5MBP/s Upload). Though, this occasionally causes some hectic bills at the end of the month.
Why am I using my phone's internet you ask? Because SKY Is unreliable.
Overall, the Setup was extremely quick. It's a shame that the service they provide (Or not) in this area is pretty crappy.
Thanks for reading.
*PLEASE NOTE THIS IS WHAT IS CURRENTLY HAPPENING TO ME.*
*THIS MAY OR MAY NOT HAPPEN TO YOU.*
- Location
-
- Location
- Glasgow, Ibrox
- Reviewing
- Sky
- Date
- 2015-08-08
- Comments
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Almost never works...
When it does connect, it's so slow that it's unusable and most of the time disconnects again.
Decades old dial up worked better than Sky Broadband is capable of.
AVOID SKY LIKE THE PLAGUE!!!
- Location
-
- Location
- Whiston
- Reviewing
- Sky
- Date
- 2015-08-07
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-08-07
- Comments
-
I have been on Sky for around 5 years and 3 of which were ok at best. The last two years the broadband was attrocious. It got that bad I was unable to connect upstairs on wireless and the on demand didnt work (which I was paying £80 a month for).
Sky customer service is genuienly the worst ever, they simply keep you on the phone for ages (at your own cost) run a line test then put a boost on for a few days untill you have to ring back with the same problem. After years of this occurance i finally wised up and switched to plusnet. The week of the switch the internet (I was made to pay a month for before I left, even though I paid a month in advanced when i signed up) was non existnent. It literally worked for 10 minutes once in 2 weeks. Sky when i contacted them told me because I am leaving i should wait for plusnet and they will not send me out an engineer nor refund the money i am paying for this broadband. I am now on plusnet which is excellent so far and after numerous calls of mivering for me to go back Sky are just a sad memory and i wouldnt reccomend them to my worst enemy!!!
- Location
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- Location
- West Cumbria
- Reviewing
- Sky
- Date
- 2015-08-07
- Comments
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Constant battle to keep any 'working' broadband speed. It magically improves after complaining, only to revert to the pitiful 0.3Mbps download after a short while. Plenty of rhetoric from Sky with no substance.
- Location
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- Location
- Sunderland
- Reviewing
- Sky
- Date
- 2015-08-06
- Comments
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Very slow broadband. Was promised 3-6 mb, got 1.5.
Upgraded to fibre. Promised 36-40 mb, currently getting 21. Speed drops and disconnects at least twice a day and WiFi range is poor.
Customer service isn't much better, as they keep telling me that there is nothing wrong with the service.
- Location
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- Location
- Isle of Dogs, London
- Reviewing
- Sky
- Date
- 2015-08-05
- Comments
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I thought nothing could get worth than my University internet, but now that I'm at my parents new place and they using Sky I am just shocked. I have never used an internet service so pathetic before. The package claims 17mbs, but it has never gone above 250kbps... that's 1/68th of the speed they advertise. To add insult injury the broadband cuts out at least 4 times a day, and at least 4 more times a night. I thought the internet in America was poor and owned by corrupt companies, but Sky makes Comcast look like progressive angels.
- Location
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- Location
- Swansea
- Reviewing
- Sky
- Date
- 2015-08-03
- Comments
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I had a full package of Sky with broadband and TV including sports and family. As I didn't have a good experience through out the year so as my contract was finishing I called them to cancel my subscription when my contract finishes but they said its 35 days to my completion of contract and I have to call them within a month. I said ok and called them after 2 weeks and now they say that I must be having Sky for another 31 days as they need a 31 days notice for cancellation. I said I am moving to a new place would Sky be able to install this system for the next 31 days for me at my new place and they said no because I have just asked for cancellation. I wonder why am I paying this extra 31 days bill when I won't be able to watch Sky or use its internet. I'll pay the 31 days rent now for nothing just because I didn't call them exactly one month before the finish of my contract. Giving customers such a narrow window to call on a particular day is a way of robbing them.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.