Sky Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 170385 customer ratings since 2009-04-02 (Show recent ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1569 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
I have been a client for sky broadband for 3 years and am more than happy with their service . Their customer service team are always friendly and helpful. Technicians are knowledgeable, professional and ready to explain anything I don’t understand as always one of the team member called Amruth assist me and was able to solve the issue immediately he even gave me a discount for my next few months bill as a way of apologising on behalf of sky .

Lastly I would like to say keep up the good customer service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Sky  
I have been with Virgin for a number of years. Fibre optic broadband was excellent and the basic TV package met our needs. However like most companies the deal ran out and I meant to look for a cheaper provider. Telephone call from Sky’s sales team with an offer of £35 per month for unlimited broadband, around £300+ tv channel and unlimited landline calls for up to 1 hour. Broadband mediocre, definitely not as good as virgin. The Sky salesman said it would easily match Virgin if not it would be better. Lie number 1and some of the channels I got with virgin which I expected to be included such as 4hd are not. Spoke to customer services and I’m still waiting for a call back 4 days later and to top it off Sky have increased the prices before I’ve even had a bill at £35. So lie number 2. If I am sold a deal at £35 for 18 months that’s what I expect. Sale under false promises of a service Sky can not deliver. DONT BOTHER GOING WITH SKY. Needless to say I will be moving to another provider as soon as I am able to. When I did complain the rep said he’d call me back but never did. Lie number 3.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
West Yorkshire Sky  
I have been looking through reviews for a long time and the comments are boring and endless constant complaint for every company so who is the best and what's the alternative. Rather than rant like a typical Brit let's turn this to logic . I'm a computer programmer and know my way around . First of all if you have a PS4 or x-box then stay away from talk talk and plus net tragic management services will cause drop outs from 3 to 6pm and this will wind up your child playing fortnight then that's on you . Use these services if it's just a few mobiles and I pads prices very reasonable .. Vodafone have great BB but UK based only for mobile its the hub that lets itself down only able to manage 9 devices at a time .. virgin media offer highest download speed but they scare you into thinking you need more than you need..let's be honest how many of you out there understand speeds..?? The higher the number does not mean faster internet it's faster download ask around you home first there is no point to virgin unless you download and they are a dice roll some places amazing but differs from house to house. Now for sky this is who I'm with now great company if you know what your doing ..for the single people out there at the end of your contract speak to cancellations rather that the discount team refuse the first offer then wait for them to call you back ..in a relationship cancel at the end and start again in partners name. sky is suitable for people that love TV not a every now and then person and don't read these rubbish reviews do a Google search it top 2 rated BB providers bt and sky..bt BB and Custer service perfect all round but TV is very basic. Sky Freesat basicly..all companies have bad comments we only reveiw when we're angry and the world ain't perfect umbrellas still turn inside..one thing that did bug me is that most comments for sky are from people being with them for 25 years ..let's face it most marriages don't last long but I bet the husband or wife at least got a compliment along the way..look at off com reveiws drop outs etc amount of fines payed too being virgin at the highest very rarely providing advertised speed and ofcom are always on there heels..so far sky is best for me the best TV they have a deal now with Netflix and have the best phone network and voted the best and only done BB for 3 years..last tip of the day if you want an extra sky q mini box phone to cancel before you go live and advice another company will do set up cheaper you may get it free also take out a mini box at point of sale alot cheaper ..well free in fact..as for the rest of the dribble of messages man up princess no one cares if the engineer was late and you missed the first half of ya kids footy game has zero relavance to people making a decision ..
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    5 stars
Oxford Sky  
Usually it is just unstable, sometimes working sometimes disconnecting. Occasionally it fails when I am making a transaction. This week it completely stops working and after speaking with customer service for 2 hours we were told that they needed 2 days to fix it. Next day, we were then told that they needed another 5 days. Next day they said it was fixed but it's not - spending another 3-4 hours with them going through stupid processes that we'd tried, and they told us that it needs another engineer visit 5 days after. When I asked for compensation, they said it's by day, which means £0.67 per day. What an amazing experience with Sky.
We spent in total 6 hours on non-sense communications and days without Internet, and also need to wait for the engineer to finish the work and will get less than £10 compensation :)

Feel free to consider Sky if you are up for the experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lewisham Sky  
My sky broadband is complete rubbish it seemed really good at first but after a few months it has dropped massively. Appreciate that there are multiple users in my house but that only explained the drop in speed and not why it randomly disconnects at will multip times a day. The step by step help is also unless as it changes nothing and contacting an actual person is impossible unless your willing to pay £3.50per min. I personally find this to be a joke and will be switch providers as soon as possible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe Sky  
DON’T BE REELED IN BY SKY’s DEALS WITH BROADBAND AND TV. Their customer service is long and when they send out an engineer the likely hood of them not coming is very high. Disconnects are extremely common and the router is appauling. Do not recommend. Go for a smaller ISP who will look after you And does not assume that your wallet is a pit of endless money. Worst ISP ever...
Birmingham Sky  
My father, a pensioner and admittedly not great at keeping track of online billing, made the unfortunate error of opting to switch to Sky. Relying on his phone line, he opted for Sky based on the ‘free unlimited calls’ with Sky Talk Anytime Extra a sales advisor had described to him. Not wanting to set up at a sales stand, upon reflecting on the offer, he decided to set up online the next day. The online advert also stated ‘Sky Talk Anytime Extra free for 18 months for new Sky Broadband and line rental customers’.

Having been charged extortionate sums of money in call charges (up to £70 greater than the anticipated amount) each of the first 3 months, I contacted Sky on his behalf for an explanation. Thinking this would be simple to rectify, considering I have screen shoots of the original offer, the initial Sky advisor pretty much accused me of lying. He stated no such offer ever existed, with my father having no chance of even a partial refund.

I calmly asked to be put through to a manager. Some progress, they stated the offer was in fact available at the time, but for some reason it hadn’t been applied to the account. When I explained it was advertised as ‘Sky Talk Anytime Extra free for 18 months for new Sky Broadband and line rental customers’, both of which my father was at the time of purchase, again I was told they were not willing to refund any of the extortionate call charges applied.

With another now famous blanket Sky price hike, at least we have an opportunity to ditch the scammers. I’d advise anyone grab this golden chance. If Sky haven’t ripped you off yet, it’s only a matter of time.....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London Sky  
The only time sky were quick to respond to me was when I took broadband out with another company. I decided to part ways after years of dropped connections, price hikes, neglectful customer service and false promises. Often the only way you can get hold of them is by phoning, they have had various other methods such as live chat and even texting, all completely useless. On multiple occasions I was told an engineer would be coming to look at our connection when I continued to complain about the slow speed/lack of internet/dropped connections, on multiple occasions I stayed home from work or took a day off to accommodate this, and on multiple occasions I was stood up by the company who claims to ‘believe in better’. Right now I am writing this review on my 4G as yet again the sky connection has dropped for no reason. It’s raining so maybe that’s why. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
If you like having distinctively average broadband that will cut out and then come back on again randomly this is the company for. If you want poor customer service when trying to fix the issue, again the company for you.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Essex Sky  
Sky broadband is a scam. 90% of the time you are "connected, no internet" or "limited connection"
Not only are you constantly unable to use the service you pay for but the helpdesk staff are unable to assist in anything that isn't part of their script. I am sick of phoning up and repeating for the 1000th time it's not the micro filter.

Sky broadband is a scam. They advertise and charge for a service they are clearly unable to provide
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Had skyQ installed as an upgrade. I was told that my broadband speed would improve.It has dropped over 3 to 9.4 from 12.6.
I have spent several hours trying to contact sky by phone and their chat line, without success.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Sky  
We used Sky Broadband for years and had no issues. When we tried to take the service to another house it all went wrong. Instead of moving the service they gave me a better deal at the existing property and told me I had to wait for this to kick in before then trying to move the service again. This was all discovered in the same phone call but it was 'impossible' to stop it from carrying on. I then (before the call had finished) instructed them to cancel everything as I was so annoyed. Nothing stopped and I kept getting updated on my order progress. They actually cut me off immediately so the phone and broadband stopped working within hours. When I tried to go with BT the whole thing got held up because Sky would not release my old telephone number which I wanted to keep. Every other provider I spoke to answered calls within a few rings. Sky have a message indicating the wait time, lets say 15 minutes. After the 15 minutes if nobody is available the system just disconnects. I have never been so annoyed in my life with the general lack of customer service. Its like you should be grateful they are willing to supply you. I will never deal with them again and let as many people I know as possible to steer clear. This is not based on one or two phone calls it took many calls and huge amounts of time to get nowhere. AVOID AVOID AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Stonehouse Sky  
Got Sky Fibre broadband after years and years with BT. Signed an 18month deal At £27 per month a great deal. After 2 months got a notification that the price was going up by £2 per month. Not a lot I know but niggled me as I thought I had a fixed contract. Rang Sky to be told that I had a deal for £16.99 off the normal price and it remains the same but the normal price had gone up. So when you see an advertised rate for a fixed contract don’t believe. I, check the small print. in a fit of pique I cancelled sky cinema and was advised that sports would be increased as it was part of the same package so cancelled that as well.So Sky will get their £2 increase but have lost over £30 a month due to their sneaky tactics
  • Satisfaction
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Peterborough Sky  
Great customer service. Easy to get in touch with. Speed fine for our needs. Quick service. Very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cozens Sky  
Fast when it works, annoying when it doesn't. Customer service is an utter joke - one that isn't funny. Long waits, horrible distorted music that hurts your ears, useless service when you finally do get through.
It's pointless sharing your info with them - they'll ask you the same questions over and over anyway. If you have more than one brain cell and know what the problem with your connection is anyway you're better off committing suicide rather than watch these inept morons visit you three times and ignore what you're telling them.
1.3 billion pounds profit a year, and they can't get the simplest things right. Avoid like the plague, no matter how cheap you think they are.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Kent Sky  
We are on sky fibre and it is up and down. Phoned several times and cannot get out of the contract.
Will definitely be cancelling when contract ens.
About time ofcom did something about these companies charging for a service which they cannot provide.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Sky  
Might be one of the more exspensive providers.
in the four years I have been with this company Customer service has been reasonable.
Broadband speed could be a bit faster.
Broadband reliability is and has been
generally good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
BEDFORD Sky  
This is my answer. 0 stars. It is a robbery. 15 years ago my internet was much faster than this crap.
Peterborough Sky  
shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
  • Reliability
    4 stars
Auchtertool/Kirkcaldy Sky  
Useless impossible to contact customer support. Moving to new supplier, but tbh I think they are all useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Kent Sky  
its very very hard to leave sky.
they make it very hard to charge more from you.
prices are high.
Indian call centers hard to deal with
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Derbyshire Sky  
Advertised a minimum of 13mb/s, it’s averaged 3mb/s over the 2 years

£40 a month to be mugged off, be better stealing WiFi from a library
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Attleborough Norfolk Sky  
Most broadband companies will rent the line from BT then sub-lease the line onto you under their packages. With the market being so competitive, I'd say there should be 2 most important factors in customers choosing service providers.

1. how they respond to tech issues
2. Customer service (Keep an eye on your bills!)

Being brutally honest, their response to tech problems had been ok but when it comes to customer service, you will find it very unhelpful and state the obvious resolutions with continues sales pitches to hook you under longer contracts.
Keep an eye on your bill as for me, additional charges were wrongly added and their resolution was that they will credit me back only if I sign up under a new long term contract.

Not a nice experience to have a manager of their call centre shout at the customers too!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London Sky  
It has good speed when it is working but it drops out ALOT. Also, when a family member walks into the hub room, I get a loose connection. I’m quite sure that my family are NOT electric.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Sky  
They are quick to take your monthly payment but don't give you anything back when they can't supply the service, it's the only place where you have to pay for nothing! If you walk out of Tesco's with nothing you don't pay anything, get days with no internet with sky and they will rip off and still nick your money from you, do not get your internet from sky unless your happy to pay for nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Sawbridgeworth Sky  
I usually don't like to give negative reviews but I felt that this one should be shared out of responsibility. My issue with Sky was not on the speed or the service but on a non-official increase of bill. I don't regularly check my direct debit transactions cause I couldn't imagine that companies would risk their reputation for few extra pounds. I noticed that there was £5 extra charge on my monthly payment to Sky only after 5 months of being regularly charged for that. I called them regarding the issue and all I got was someone who was trying to be funny with me so I can take it less seriously! They tried to claim that they sent me about the increase by mail but I'm sure I didn't get anything. I'm also sure that I have all my correspondence with by email not by post and I double checked my mail and it had nothing about the latest increase. I then was offered to get a discount on my package as a form of compensation but "no thanks, I don't want to stay with a company which doesn't maintain minimum moral etiquettes when dealing with customers".
Cambridge Sky  
Often lose broadband and have to ring our own house telephone number which starts up broadband again. Broadband speeds very up and down.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Home Sky  
If you've never lost your **** in 0.5 seconds you've clearly not spoken to sky customer service's.

3 phone calls and 3 different answers later and we still have no internet!!!!

Absolutely shocking!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire Sky  
Not very good speed
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
IP270NW Sky  
Worst ever by far. Cuts out throughout the day and night and constant speeds of less than 0.1 MB.

Called them to resolve and advised me to cancel as nothing they could do about speeds.

AVOID at all costs. You'd be better off using your mobile hotspot.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Belfast Sky  
The worst broadband provider. Twice rescheduled our installation without our approval. Non responsive. Customer support unable to help or solve anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
this company is robbing...this company are making me skint. Avoid the area I live in im limited to which broadband I can use sky seems the quickest so far but money money money is all they care about,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
langwith Sky  
Beware before taking out a contract!!! I recently switched from talk talk to sky as it was a better deal. As it is the same line I knew I would get the same speeds and they had never been a problem so thought, why not? It turns out that the router included is terrible and has a lot of interference! To the point where I cannot receive signal in parts of my (small) house. As a result I use my mobile data (also sky) and need to buy extra data every month. This obviously suits sky as they are receiving more money! Don’t bother calling the tech team as they will put the phone down on you as soon as they realise you can’t be fobbed off, you then cannot leave sky without penalties as you haven’t gone through the tech team. How convenient that I spent the. Best part of 15 minutes on the phone with them but nothing was recorded on my account? Sky employ sneaky tactics to keep your custom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Middlesbrough Sky  
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK!

Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine.

Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it!

Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change.

Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit.

Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use.

Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later.

My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky.

Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it.

Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE!

I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Joke, the connection was good at the start. The more you get into it the worse it gets. Connection won’t even work upstairs most of the time. Really do not recommend especially with consoles. The connection doesn’t even work I would be lucky to get connection on my phone in my room never mind on my Xbox. Seems to be the connection is horrible all day and as soon as it his 11:30pm-12am it doesn’t even work at all it’s gone.
  • Satisfaction
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland Sky  
Paying for fibre broadband, supposedly 40mps, getting 1-2 at max, customer service is useless and say its not their fault, cant wait to leave and go with virgin m, had a very argumentative customer service on the phone when trying to explain my problem and pratically got shouted at and said theres nothing more they could do, absolutly disgusting, virgin offer 100mbps at the same rate im paying for sky, they sent me a new router to see if that would solve it, but it hasnt virgin here i come
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Sky  
Shocking reliability and appalling customer service. Avoid at all costs (they will fleece you without care!)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Devon Sky  
I've had problems, with installation within house and exterior lines. Not sure if any of it is Sky's fault, but they have got OpenReach out for the exterior problems and an engineer for my interior issue and I wouldn't fault their customer service. Expensive and they penalise you for not taking their TV so couldn't recommend.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hemel Hempstead Sky  
Would like to say PLEASE,PLEASE,PLEASE!....do not sign up with these jokers as I nearly made the mistake of joining them,Phoned sky broadband on the 21/01/2019 to place a order for broadband. was told my line will go live on the 25/01/2019, the advisor explained because I was with Nowtv it should be a straight through order and no problems, 25/01/2019 I call to explain that no internet was working at my home. strangely enough this was the same fault exactly the same excuse Nowtv stated last year. told it was open reach fault, now the morning phoned and was told that they have no date when this will be fixed, or when I will EVER get broadband up and running.
Please take my advice NOWTV is a sister company of theres and with the experience I had with them, I gave Sky the benefit of the doubt and went with them....lie after lie with these jokers, Apparently on "Which" review site these liars have scored the worst internet provider of 2019!!! AVOID all cost!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I’ve been costumer of Sky broadband for almodt 2 years.
The ser Vice they provide is dreadful, conection drops at léase twice a week. I have to call and they fix it from their computers, but the conection has dropped around 25 time in less than 24 house. They say that the cables are old and now they need to remplace them. Now i dont have broadbad for one week because they cannot send a person before. They dont even refound because they say the contract is for rental line phone (i dont have phone) and the broadnad id for free. So i still paying even when i dont have the chance to use the broadband. This is a legal fraud, New costurera be aware of this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Paddington Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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