Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 173329 customer ratings since 2009-04-02 (Show recent ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1618 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Just left sky & will never go back, returned there equipment or face fines.
Moved to talk talk for tv, broadband & phone but they still took money from my account.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
essex Sky  
Crap speed. Broadband disconnects once a day. Just resigned up as I was moving house. Sky meant to go on today. SURPRISE it's not been "turned on remotely". Utter garbage company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
SW Sky  
When I changed over to Sky from Talktalk I did think it would at least be the same as before .Disappointed that I cant watch catch up on my IPad or search.very slow in the Kitchen as well. I live in a small bungalow,never had this with Talktalk.Followed the instructions to change channels, no better.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Leyland Sky  
Unbelievably bad. Only been with Sky 6 weeks and I have terminated the service. Not had broadband for a week, engineers supposed to be coming out today between 8 and 10, contacted Sky and after waiting 45 minutes to speak to someone was told the engineer had been cancelled and been booked in for another 8 days time! No explanation, nothing. TalKTalk I’m sorry for leaving you, I’m coming back! Sky is the biggest rip off with the worse customer service, don’t be fooled by the slick advertising, corporate ******** at its very worse. Avoid.
Cleethorpes Sky  
Website offers very limited information of the services you actually own. No way to improve your internet without upgrading to their insanely expensive Superfast. And their customer service is extremely bad. Would not recommend this to anyone. Can get it cheaper and better from most other companies.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall Sky  
The speed is absolutely awful internet always cuts out would never recommend. The coustoker service wouldn't help and just said itsbyour area but still have to pay full price
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Swadlincote Sky  
Worst service ever.
Don't have internet for a week. They cant resolve problem for whole week. Company can not provide service what they advertise. This company should be closed by trading standards
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wembley Sky  
Have had outages, but generally service is available. The speed can't be relied upon. Also there latest devices won't cover every corner of your house in terms of WIFI coverage.
Customer support is horrible and it reflects how poorly they consider this part of their service.
Their contract terms go by each package and its a web that you can't expect a normal person [not a lawyer] to understand fully.
They design their contracts to keep you in their legal web.

They offer less price and will increase the price within 3 months and you are stuck with the contract for 18 months if you don't complain about it within a month.

I wanted to add a single channel package and after adding the chat rep says oh this changes your over all bill because you can't have the discount package on another package that you used to have because of this addition.
after removing the single package when i ask them to reinstate the old offer they say oh we might not be able to do that. Can I add another discount package with its own 18 months contract. Can you believe this.

I hope there are better alternatives out there, because I am waiting for my contract to be over.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Essex Sky  
sky fibre is slow wifi will not work in next room contact sky impossible ended up contacting them on facebook where to be honest where rude and did not care as where still in contract so nothing could do
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
rotherham Sky  
We signed up for the Sky broadband alongside our TV for ease. We were promised over 20 MPps but when we had it installed, it was less than 2. Sky weren't able to offer any solution and were so unhelpful. their customer service team are the most arrogant, unhelpful people I've had the misfortune to deal with. We switched to BT and they were much better on all fronts. Due to Sky messing things around though, we didn't have Broadband for 2 weeks. Be warned that when you want to open an account with them, your call is answered almost immediately but if you need anything else, you'll be waiting a long time and then get passed from department to department...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Longcross Sky  
Sky are nearly impossible to contact waiting for ages on the phone and usually give up before I can speak to anyone to see about cancelling, changed over to fibre broadband about a year or so ago and can now watch the the download sight even when downloading an Email used to watch tv at times easier on the old broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverness Sky  
Worst off the worst. Bunch off scummy rip off pigs. Waste off time and money. They charge you extra money a month and increase your monthly payment without giving any notice and when i was having issues with my internet they try and tell me its going to cost 100 pounds to bring out a muppet to check whats wrong. All you at sky are scum, useless daft rejects. Get a grip off your useless lives. And also get your customer services checked and stop putting people on hold for a week just so they can speak to someone sitting in bin ladens training camp. Go slit your wrists you scummy pigs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Good customer service, worst broadband ever! Keeps lagging every time, and I have even the most expensive fibre unlimited broadband. Bad experience for an 18 month contract -_-
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Worcester Sky  
Speed varies on regular basis from zero to 8 MGBPS if you are lucky. Promised a minimum of 11/12 MBGPS Very poor response from Sky sorry can do no more!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wincanton Somerset Sky  
Terrible customer service as a VIP customer. I called them when I lost satellite signal and they actually made it worse. I lost all functions which included the remote control. The engineer will take 5 days to come and fix the new fault they caused plus the initial fault I called about. Super bad! I will work towards closing my account of over 20 years
  • Satisfaction
    1 star
  • Customer Service
    1 star
London Sky  
Awful. Absolutely terrible service, drops out all the time, sky q doesnt work properly and engineers seem unable to fix, customer care unable to help. I pay over 80 a month for a premium service which is incompetent, incapable, just downright disappointing. Please dont make my Mistake. Ive spent hours, literally on the phone, on hold, meeting engineers and all to no avail. Now theyve cancelled a much needed appointment and sent me a text!! Unbelievably dire service. Beyond me, its so poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Sky  
been on this sky broadband for 4 years and its been the worst service ever. internet gets cut out in the middle of the night for no reason and when my internet stops working it takes them 3-4 weeks sometimes for sky to fix the problem. I requested a home move for 2 weeks advance and asked for my internet to stay on until then. the next day my internet gets cut out. when i phoned about the problem ive been told nothing can be done and the internet wont get turned on. i try to explain that is not what i want or asked for but the rubbish manager that i spoke to said he will look back into the phone and see what was said. but even so what is the point. i wanted to cancel my move with sky and let the contract run out with them which expires next month but they wont even let me do that. managers do not know how to speak to a customer aswell some being very cheeky. in the area i live in no they is no other services thats why we choice and stayed with sky but after today i am happy after 4 years i will be leaving
CREWE Sky  
First of all, I am greatly disappointed from the Sky service so far.

I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.

I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.

PS customer service and Sky policy are awful.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Loughborough Sky  
Awful service. Had to terminate contact early because it was unbearable, then charged early termination fee. Never going with them again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Manchester Sky  
Well what can I say our sky tv and broadband was meant to be installed today we was told it was to be done between 12-5 at ten to 5 today we then got a phone call saying that our installation hasn’t been added so yes we now have no sky we have been waiting for the last 2 weeks to finally have a decent tv they then told us that the next installation date was the 15th July...... 2 weeks really they couldn’t do better than two weeks they say about the best customer service what a load of bxxxxcks I will be going to the governing body of sky for my compensation I have been totally discrased end of!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harwell Sky  
WORST POSSIBLE internet provider. Horrible customer service. Nothing works. I just purchased an upgrade to fiver only to be informed that my router isn’t synchronising well. They then told me an engineer would come to my house to fix this but they are having “technical difficulties” and can’t book the engineer. SO unprofessional. I am completely enraged and this lack of knowledge.
London Sky  
Our monthly bills are around £100. We experience signal problems and on our Sky app we get 9mb but with you it is nearer to 8mb. We were promised 10mb yet Sky has only sent BT engineers who say connection is good. We have requested compensation for the numerous times we have had no Internet and several occasions when we had no phone. If you could advise on how to speak to someone at Sky who doesn’t keep avoiding our issue instead of giving us answers we would appreciate it. Thank you
Weston-super-Mare Sky  
Service stopped on 28th June, and called three times just to confirm if there will be further bill, got a negative answer said I already paid everything, my account will be closed. And yet this morning waking up with £40.99 charge for July, called customer service, got the answer 'oh our customer service should of changed your billing date later as if they left if on 1st every month then we normally request the money already, we cant help in this case, will only refund you next month'. Less than ideal. Trying to complain now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Portsmouth Sky  
Oh my god. Every. Single. Night.
The dreaded, 11PM...
The only thing Sky Broadband is consistent with would be completely shutting down at 11-12PM.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Yeovil Sky  
I've been using Sky broadband since they bought UK Online and therefore acquired me as a customer. A couple of years ago I switched from standard broadband to fibre - originally the 35Mbps package, but they upgraded me for free to the full 72Mbps.

Their customer service is generally very good, they don't treat me like an idiot. The standard broadband was pretty reliable but I had a couple of faulty routers over the years. Since I switched to fibre it's been rock solid and I can usually get the full 72Mbps down and 18Mbps up.

My only gripe is the price. Without any TV package and with PAYG calls this is costing me £44/month - line rental plus broadband. But looking at reviews of other providers on here, I'm probably better sticking with what I've got than switching to a cheaper but less reliable provider.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Beaconsfield Sky  
rip off company tried cancelling over 2 years ago, thought account was now closed as spoke to many people at sky, now they have pased on to a *third* debt recovery company after sending me letters every few weeks, come back to sky ! no way !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
essex Sky  
This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks
  • Speed
    2 stars
  • Reliability
    2 stars
Ft. Pierce Sky  
Customer for over 15 years and little advice, no help, only wanted me to upgrade to other service, not interested in fixing the 1.7mb download speed. paying for 37mb, which sky say I have, but not according to broadband speed check...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
liverpool Sky  
I'm currently paying the top rate for my broadband but feel as if I'm not getting what I'm paying for. I'm a online gamer and I get alot of speed up lag. Im told this is due to bad internet stability. When I test my connection online I get 10mb download Max but I pay for fibre. Would love to see a specialist come test my connection. Thinking of changing tbh
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
ENNISKILLEN Sky  
SKY - The worst broadband ever I could see until now. I don't have words. My internet works 1,2 weeks/ month , in a slowly way and the connection is very bad. I sincerely don't recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
luton Sky  
Slow or non existant
  • Satisfaction
    1 star
52 Chester's Avenue Sky  
I used Sky for four months after returning from abroad (my lodger chose them). Service was patchy, intermittent, with daily drop outs. I was with another provider previously for four years and never had any of these problems.
Now I'm switching to a new provider the Sky customer service don't seem to know their aszes from their elbows. Different stories, conflicting info. Had to give up on the first provider I tried to go with as the order was rejected because of the mess made by Sky not closing the line properly. And I missed out on their deal. With the new provider, Sky ceased two days ago and the new provider cannot provision the line because Sky have not done their job properly. If the order fails again then my new provider will have to send an engineer meaning in total it will take up to three weeks for me to get back online due to Sky's total incompetence. I have recently become self employed so three weeks offline is damaging my income potential. My verdict? Avoid like the plague. Hideously overpriced too, for such shoddy customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Sky  
Broadband speed has never been good but is worse than ever now. Every speed test I do tells me my speed is slow or line not stable. Downloads take forever, streaming buffers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
Thank you for your service and thank you to the technician that went above and beyond! This equals a 9 or 10

Thank you again,
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
one of the worst internet providers, one of the most slowest download and upload speeds, HORRIBLE ping even with an ethernet cable. never buy from this provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Sky set up our new internet today. The so called engineer said it's all live and up and running. I checked immediately and it wasn't connected to the internet. Sky customer services say the whole area is down!!!! We no because my neighbors internet isn't down.

So basically if your considering using sky remember you will have to wait a months for installation and then another month for the original installation to be fixed, and every time you call customer services they will say it's an area issue weather it is or isn't.

So I will be cancelling immediately and using another internet provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Islington Sky  
ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Reliability
    2 stars
birmingham Sky  
Utter rubbish.

Took ages to be set up and running. WiFi had a poor range and kept cutting out, kept having to restart the router.

Moved house, asked for Sky to move with us. They took 2 weeks to connect - which failed, then told me they need to cancel it which would take 10 days, and another 2 weeks to restart my order.

I told them I work from home and NEED internet. They had nothing to say.

I cancelled it entirely and went with Virgin who connected me within 72 hours.

On my 5th week from moving house, Sky email me with a bill and tell me my broadband is up and running. Even though I cancelled it. They then emailed me and told me they sent a cancellation email by mistake - I didn't receive a cancellation email.

I then went on holiday - Sky said my phone would be fine to work abroad. It wasn't. Not for 48 hours.

Upon my return home, my account still has active broadband and a bill to pay. I've had to get in touch about 7 times in the last 48 hours to try and get to the bottom of this, being transferred all over the place to different people, explaining everything over and over again. Getting nowhere.

Avoid. Utterly useless. Poor service. Terrible customer support. Rubbish WiFi. Slow, useless, pointless. Go with Virgin instead.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Devon Sky  
Dear Sir/Madan
I wanted to say thanks for such a great customer cervice. The person I had a conversation with over the phone, was the the most helpful and the most polite person I ever met. Thanks for the great service. Margarita (have been with you for more then 5 years, never had an issue.) THANKS FOR THE GREAT SERVICE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Chelmsford Sky  
This is very bad broadband service anyone can have.
The customer services is really terrible.
They are only interested when they are selling their services and products.
Once you sign the contract they don’t care their customers and their products is working or not.
When you complain instead of helping you they are trying to sell more things.
So you’re always paying them without getting any services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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