2,265 Customer Reviews over 57 pages
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- Location
- REDHILL
- Reviewing
- Sky
- Date
- 2024-03-06
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2024-03-05
- Comments
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Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and an early termination fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was
Having none of it and kept insisting I pay the fee. He was rude throughout and I believe even racist as he seemed to be talking down to myself. My husband then took over the call and the CS staff member spoke to him like dirt. He refused to talk at first and after I gave permission for him to speak on my behalf the CS agent instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. My husband turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which this individual then began ranting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want. I simply wanted to inform them of the change of circumstances. I did not want to leave or end my contract. I feel the responses I received were Rude, arrogant, trying to humiliate and belittle me and even racist. He was literally talking down to me, like I was stupid or lower than him. I am registered disabled and tried explaining that I am partly deaf which is why I’m loud. My tone is loud due to my partial deafness. He didn’t seem to listen or care and continued to insult me by insisting I was shouting and belittle me and my husband constantly. Sky never ever again.
Customer service is below zero. I’ve been with sky since 2005 on and off but never ever face such a rude person. Am definitely leaving sky one way or other.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2024-03-01
- Comments
-
Awful, awful, from beginning to end. I tried twice to order broadband, and Sky set a date each time for the engineer visit and the delivery of a box. Nothing and no-one ever turned up, on either occasion. And now, five months on, I have still not been able to obtain my refund of up-front fees in spite of repeated phone calls. Utterly appalling service - I would give is zero stars if I could.
- Location
-
- Location
- Baldock
- Reviewing
- Sky
- Date
- 2024-02-28
- Comments
-
I have only been with sky for 4 months and it has been a very turbulent time for me, having become very unwell and having to move homes just a few months after initially installing sky and from start to finish they have been absolutely amazing I honestly wouldn’t have been able to cope had they not been so kind in assisting me.
Very good broadband never cuts out and the price can’t be beat overall my experience with sky has been phenomenal.
- Location
-
- Location
- Crewe
- Reviewing
- Sky
- Date
- 2024-02-26
- Comments
-
Broadband really struggles when two or more people are using apps like YouTube while connected to wi-fi which you wouldn’t expect when paying 50+ pound for internet, wouldn’t recommend unless living alone.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2024-02-12
- Comments
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I moved from BT to Sky and my. broadband was reduced by Openreach to less that 50% of original speed.
Over the last four months the Sky team has work hard to get Openreach to rectify the problem. Eight Openreach engineers in four months before success.
A big thank you to the Sky team for not giving up on me.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2024-02-11
- Comments
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Worst broadband i've ever had. Unstable, unreliable and extremely slow. Engineers get sent out, fix the problem for 2 days and it starts all over again. Literally so awful that sky broadband customers have been given rolling contract extensions to stop people from cancelling
- Location
-
- Location
- Garforth Leeds
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
-
Amazing customer service with Broadband Next Day Engineer Visit to get me back online after my dog chewed through cable. Open Reach Chris Attended amazing efficient work carried out thank you brilliant service all round
- Location
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- Location
- Devon
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Zero overall stars if we could. Our home broadband cuts out almost daily at certain times of day. We were sold a monthly bill of I think £33 per month...we NEVER received a bill that low...recent bill was over £56!!! Told on month ONE increases had already happened!
Rude call center staff who laugh at you down the phone.
So glad we're out of contract finally, what a horrible experience being with Sky Broadband was.
I really don't like leaving bad reviews...but I'm sorry to say this one is well deserved.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2024-02-07
- Comments
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We moved to Sky Superfast (lol) Broadband around 12 months ago. At first all was good albeit someway below the levels promised - it's never felt especially fast. In recent months it's been deteriorating with more and more time spent on devices watching the screen buffering. I'm currently using my iphone about 2 feet away from the router and I can't get wi-fi despite Sky telling me everything is working as it should. It's now as bad or worse than it was with BT (copper line broadband) so I'm left wondering where to go next? Shan't be staying with Sky - shan't go back to BT - any recommendations?
PS - it's also notable that Sky do not reply to any negative reviews that people leave - they obviously see them but presumably can't be bothered or just don't care?
- Location
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- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2024-02-06
- Comments
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Been with Sky for over 11 years and when my contract was ending I contacted then to get a new deal. They weren't prepared to match the deals new customers could get on identical packages, via third party comparison sites, with Sky let alone match the lower costs of other providers with similar packages. No way to treat a loyal customer.
- Location
-
- Location
- Ip14
- Reviewing
- Sky
- Date
- 2024-02-05
- Comments
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So far we have had sky fibre Broadband for 12 months now 7-8 weeks of that it has been not working.The customer service seems very slow in getting anything resolved to many complex systems that are not allowing them to simply book a engineer.To put it simple if you want working boardband I would not choose sky.
- Location
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- Location
- Dalmeny
- Reviewing
- Sky
- Date
- 2024-01-31
- Comments
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Supposed to get Sky Broadband yesterday. Turns out through phoning today that 'the system' has bungled the order. (This despite an employee I spoke to yesterday falsely saying the hub was due to be delivered, which turns out never to have been the case.) Apparently now be SIX DAYS to just cancel the bungled order (!!), and then at least TWO-THREE WEEKS for a new order and installation to take place, which no guarantees that it won't take even longer. Completely regret making the decision to choose Sky Broadband. An utter shambles and will have an immeasurable effect on my employment (I work from home and rely on broadband) as well as on our personal lives.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-31
- Comments
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This wifi is shocking awful it is so slow and constantly disconnects. It is really frustrating and makes me upset as i sturggle to use my phone at home due to the wifi. You may aswell just use mcdoanlds wifi as it’s the same. That’s all I have to say, the other things you get in the sky package is fine just the wifi is atrocious. Bye
- Location
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- Location
- Wiltshire
- Reviewing
- Sky
- Date
- 2024-01-29
- Comments
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Shockingly bad customer service. I ordered Sky broadband, they took £5 advance payment, cancelled my order a few days later and haven't refunded me the £5 payment. That was over two months ago. I've contacted customer services three times requesting a refund, which they've promised within 3-5 days, and each time haven't delivered the refund.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2024-01-24
- Comments
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I cancelled broadband 12 months ago and received pre packaged envelopes to send back equipment which I did. I have now just cancelled TV and Sky are saying I still have a booster I didn’t return and want to charge me for it. Very aggressive people on the phone suggesting I need to show proof of return from 12 months ago. I explained to them that when I cancelled it said to return within 30 days or I will be charged. I returned but if I am supposedly missing something why did they not charge me then?
Very unhappy, sounds like another scam from a big organisation just flexing their muscle to rip people off!
- Location
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- Location
- W Yorkshire
- Reviewing
- Sky
- Date
- 2024-01-24
- Location
-
- Location
- Bradford
- Reviewing
- Sky
- Date
- 2024-01-16
- Comments
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Don’t know where to start from.As joining them on the 6th of December and having a credit check in they’re Manchester City centre branch I got told that the Sky Glass package & broadband with phone line shall start working on the 10 or 12th of December 2023.I told them that I was going to leave abroad for work but my wife and kids will be home to take the delivery.On the day of delivery the sky glass Tv came and when it got put out the haulier being known as Panther, their driver said Oh theyres no stand & we can’t put it out so I suggest I’ll take the Tv back and leave a note for Sky & you’ll get it delivered in about 48hrs or something.My wife going along with it thinking that it would get delivered let them take the Tv and the 3 multi room pods too.About 4 days later I get an email saying that we cancelled the contract by sending the Sky Glass back.As having the contract in my name nobody could speak to them but me due Data Copy act etc. Anyways as Christmas was approaching there was no broadband or Sky Tv at home.So I called them from abroad and including the wait time the call cost me £90 as I was calling from my phone as Sky couldn’t call me abroad. Anyway I was told to take another contract out and would have another credit check done again.Let me add that whenever any company makes a credit check whether it being a soft check as they put it 20 points get deducted off your credit score.Now that being 40 taken off I get told that your good to go and everything shall be delivered on the 22.12.23.It was an all day delivery & when my family waited and waited and at around uk std time of 6pm my wife rang me up to find out as it hadn’t been delivered.I made a call again to find out that it had been cancelled because I was so called sent an email which I was to sign and I didn’t receive it so hence the contract had to be cancelled.I was so furious and now out of £90 in calls plus the earache of hearing the wife and the kids for spoiling they’re Christmas. Anyways I came back in January and had to get a 3rd credit check done on me and signed up a third time.The date for delivery which was given this time was the 10th of January 24,on the day of delivery they didn’t have the screws for the stand again.Which wanted me to bang my own head against the wall,how incompetent can a big company be??. Anyways I called Sky again to be told them of the situation,but this time I didn’t send the Tv back as I got told that someone would come again by them and Panther hauliers whom they use and will sort the screws out.Come the following evening I get told that someone will come tomorrow to collect the Tv again.I was outraged to get my head around how these people work and run such a big multinational company. Keeping my cool I replied back to that email and got sent a message that that’s a standard message and they will know on that notes what to do.When they tried sending the sky glass the second time I got told that the company who come to set it up being Panther have spare screws and bits and pieces to sort small issues out and I should have told them to sort it out before they leave.Anyways the following day two more guys turn up and again they don’t have the screws & were told that they’re here to pick the Tv up.I had to explain to them again & they left saying to speak to Sky again.In between I made several calls to Sky to get this sorted out.So on Friday which has passed being the 12th of January 2024 someone came again to say that he didn’t have the screws and that we should call Sky again.My wife told them my husband will be very annoyed and will end up throwing that Tv outside including the equipment and told him of the ordeal of what we have gone through to which he said let me check and see if I have spares in the van.Luckily he found some and fixed the stand and we finally got to watch some Tv after a month and a few days.In between when my wife rang up to tell me that he didn’t bring the screws again I called Sky and spoke to someone & asked him that i wanted to speak to a senior supervisor for all the headache which I took and should be compensated to which he sounded half stoned and offered me a measly £15?So is that what Sky values it’s Customers time and values them at?I’m absolutely vexed at myself for taking this contract out and then being messed about so much.I got a phone call this evening by the same guy who offered me the same £15. They can keep the £15 as being in business if your customer is not happy with the way they’ve been dealt with then it’s not really a good or healthy business relationship.And i don’t like to do business with people whom I feel that don’t respect me or my business.Looking at the negative reviews plastered here just shows that Sky doesn’t care about its customers and when I would tell them about my experience then saying u feel for me but doing the opposite to me doesn’t help.Hope that ppl will learn & avoid joining sky & not make my mistake.
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2024-01-14
- Comments
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Terrible service since Sky fibre installation. Sky cannot resolve and recommended we cancel and go elsewhere. We did and now Sky TV service does not work effectively with another supplier. After 30 calls plus and 6 engineer visits they are struggling to resolve and acknowledge it’s a known problem. Pretty much been told to go somewhere else for our tv service. At a loss in what to do.
- Location
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- Location
- Lewisham
- Reviewing
- Sky
- Date
- 2024-01-11
- Comments
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The whole thing failed completely as soon as it was connected (and just after Sky had terminated my account with BT) and *the most* passive aggressive customer services rep told me it'd be 4 days before the engineer - who had been working on the cabinet that morning - would be out to fix it. She even acted surprised when I asked if I'd be charged for the time they had left me without broadband.
It's a double whammy of sh*t British customer service stalwarts. They've dressed up a cutback in engineers as "engineer-free set up" which leaves you high and dry if there's any complications, and the customer service scripts are riddled with apologies while the actual underlying attitude and service level is far closer to contempt.
- Location
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- Location
- BOLTON
- Reviewing
- Sky
- Date
- 2024-01-11
- Location
-
- Location
- BOLTON
- Reviewing
- Sky
- Date
- 2024-01-11
- Location
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- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2024-01-10
- Comments
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Patchy at best, useless on a regular basis, unable to speak to a human for the most part. Stood up by the engineer, have lost all faith.
- Location
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- Location
- Oxford
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
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Sky broadband intermittently cuts out but their broadband checker says all is ok. They are telling lies. If my 85 year old mother fell and her emergency beeper connected to the internet didn’t work because sky only provided intermittent service she could die. Are sky expecting you to pay for a 24 hour service or an intermittent service???????!!!!!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
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After experiencing sky wifi, I have never felt so low. I cannot replicate the old world of escapism I previously experienced, I no longer feel the joy of dopamine rushing through my veins. Instead I am feeling adrenaline and cortisol, wanting to destroy the next local Sky building in my outrage. This is a SCAM and not worth WASTING MONEY on. I'd rather strap a potato with wires to an asteroid that is 4.246 light years away, orbiting Proxima Centauri than this rubbish wifi.
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-12-29
- Comments
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Worst company to use, I paid for the Ultrafast broadband service for 1.5yrs, during the first year, the internet connection was horrible, kept on coming in and out, only had a fast connection at night. I mostly work during the day so this did not affect me, however, from the 24th of December 2023 until the new year, they had an outage in the area which they did not bother to fix and left me without internet connection for 1 week during the holiday period, when I asked how long it would take, I was told they don’t know. Horrible customer service, each representative had no clue how to solve the issue. Never use sky, waste of money, I was paying £38 a month for 150Mb/s, and before them I was using Virgin for £28 a month for 250Mb/s, I will never use this company again, waste of service and horrible customer service.
- Location
-
- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-12-20
- Location
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- Location
- Cornwall
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
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Shocking customer service. Told different things every call, and contradictory. Changed to EE on 20th Nov. They said they will tell sky. They didn't. Due to a ' fibre' issue?? So I paid the 28th Nov bill, to be told, call on or after 19th Dec for a final bill email, and I will be refunded accordingly. Did that today.. to be told I have a £49 credit due to me. But I must pay a further bill on 28th Dec ?, to receive the credit? Bonkers !
- Location
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- Location
- Birminfham
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
-
It's a joke ur wifi brand, legit never been so stressed in my life
- Location
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- Location
- Rotherham
- Reviewing
- Sky
- Date
- 2023-12-09
- Comments
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Shocking, been a customer for 6 years, i looked at ordering stream this year in feb, the man who ordered it didnt put it under my broadband account he made a new account but with the same email, it blocked me off everything, ive still not been able to get on the app since feb, i ring and i get passed from pillow to post, 'we will send it to the back office' , promise to ring me back in 24/48 hours, they dont, ive been at this issue now since feb, ive put multiple complaints in
online and over phone but nobody gets back to me or even responds to my emails, honstely totally done with this company, will be moving else where!!!
- Location
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- Location
- Cumbria
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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Absolute garbage! Never go with sky, horrible company! Ordered broadband was given a date of 24th November for activation, this came and went with no broadband, got told 29th this also came and went with no connection, told to wait 72hrs still no connection got told to wait again for 72hrs and still no connection, rang for the 6th time they told me it’d be a week and to wait 72hrs after waiting for 30mins for the guy on the phone to get back to me while I was on hold, I told thanks but no thanks and politely told him I no longer wanted sky but this didn’t stop them from trying to offer me sky Q at a “good price” no thanks if you can give me what I wanted in broadband then why would I take another product off of you!! A month with no broadband because of these turds!!
- Location
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- Location
- Malvern
- Reviewing
- Sky
- Date
- 2023-12-07
- Comments
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You would think they have never installed internet before they way they are treating me. 2 months in and still no internet. Communication has been AUFUL. A 2nd guy came out today from open reach, I waited another 3 weeks for him to say a form needed filling out - HE COULD HAVE PHONED ME WEEKS AGO. This could be another month or so before anything happens. Making it 3 months to put internet in. Everything they need I have provided NEXT DAY - yet they wait weeks between doing each tiny job or each tiny bit of communication. Disgusted - regret signing up.
- Location
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- Location
- Bradford
- Reviewing
- Sky
- Date
- 2023-12-06
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2023-12-05
- Comments
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Without doubt the worst service received. We have been without connection for 5 days and have around £50/month worth of services unusable due to these idiots. Shocking service.
- Location
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- Location
- Wrexham
- Reviewing
- Sky
- Date
- 2023-12-01
- Comments
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Great at taking your money, the broadband itself has been mostly OK, but then when you want to ask questions or end a contract the service from staff is really poor. It's like they don't train people well, they become passive agressive and you have to chase them up. I wouldn't use them again.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-11-28
- Comments
-
Sky cut our internet line off on Friday, despite promising us this wouldn't happen. They made us wait 5 days for an openreach engineer to attend our property just to tell us (as we already knew) that the issue was on your end.
We have been unable to work, watch any TV, control our heating and I have spent over 5 hours on the phone. Still no one has been able to figure out what is wrong with it.
Today they offered £36 compensation - to four adults who've had their lives heavily disrupted for a week and told me that was the final offer. I've spent more in travel (to access wifi) and topping up my phone with more data, let alone the house of my time and loss of earnings. Then times that by 4.
Absolutely shocking.
- Location
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- Location
- Cornwall’s
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
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Absolutely horrendous. Stated I used £73 of internet in 9 days on my unlimited Wi-Fi.
They sorted that out and then rebilled me for 3months to make up for the credit they allegedly given me for their mistake.
When calling they just hang up or transfer. Nothing actually gets dealt with.
Currently hour 3 on the phone to them on my only day off.
I would not recommend using them.
- Location
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- Location
- Antrim
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
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Worst customer service, can't get through to anyone, my TV package was cut off because I said it wasn't working and wanted to speak to someone, they were to call me back but didn't, worst company ever
- Location
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- Location
- West Yorkshire
- Reviewing
- Sky
- Date
- 2023-11-14
- Comments
-
Sky broadband has been absolutely terrible. I live in a small end terraced house which has no solid walls inside, just plasterboard walls so there is no excuse why I shouldn't get WiFi in all my rooms but for years I've struggled to get WiFi to work in all my rooms. The router could never reach my Ring doorbell even though it was literally on the other side of the wall! Over the years I've had engineers out, replacement routers, boosters sent out but I still couldn't get it to work properly. I had to resort to hard wiring my TV's to my router which looked ridiculous having wires running around my house when technology is supposed to be wireless. Even though it didn't ever work Sky still continued to charge me and they even charged me a cancellation fee so I could move to EE which now works perfectly! My advice to anyone thinking of getting Sky broadband is to stay well clear of Sky because it honestly doesn't work but they will still take your money!! Sign up to EE you will not be disappointed. I have strong WiFi in every room and my Ring doorbell finally works! Good ridence Sky!!!!
- Location
-
- Location
- Edgeley
- Reviewing
- Sky
- Date
- 2023-11-12
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.