Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.8 stars

Based on 183511 customer ratings since 2009-04-02 (Show recent ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1815 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Possibly the worst internet connection EVER !! TOTAL waste of money , now having to move to BT so we can actually use WiFi .

The only decent thing about it is the tv packages but think again if you want to use multi room & a WiFi boost cause it won’t work ! First time customer & it took nearly 4 lengthily phone calls to have the charge for the boosters removed as it wasn’t providing the service we are paying for . I spoke to one lady who was incredible & made the changes instantly meaning the other people I spoke to just wanted to tip us off !

It’s made wfh absolutely impossible during a time when we have needed what we are paying for most !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Absolutely awful. Router needs constant power recycling (a fault I had to self diagnose). Struggle to achieve an reasonable home working productivity due to poor broadband performance. Customer service is non-existant during COVID (I understand these are difficult times, but complete absence of customer support is not acceptable). Set me free with no exit penalty I will never darken your doorstep again Sky!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Sky  
Terrible service, slow and unreliable connection speed. Does not give you an option of how to leave a contract. Spent a year being unable to access any support but then told im the contract holder. DO NOT USE SKY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
After an awful experience with Virgin in which I paid a lot of money for a truly poor service I moved to Sky, they had it in within a week, and Netflix doesn't buffer anymore, the signal doesn't drop, I have not had to reboot the box once. The only time we lost internet was once during a storm so file that under **** happens. The service is way better than Virgins and only a third of the price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Grimsby Sky  
Worst Internet to get been with them for years and even got a booster router and still can't slow as anything I work from home and I'm a gamer from time to time and I literally use my mobile hot-spot because sky Internet is that slow, phone them up and complain and I just get told the same thing to reset my router load of ******** wouldn't recommend sky Internet to anyone useless *******.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Widnes Sky  
Never ever work with Sky. Awful service, never worked.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Sky  
When it works it’s fast but when it’s slow it’s useless. I live close to the city centre and still the range is awful. At least 3-4 times a day the WiFi will just cut out. Can. Ever get through to sky to discuss issues.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Chelmsford Sky  
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Altrincham Sky  
Absolutely rubbish. I pay for around 30 mbs however only recicve 5 kbs. yes not even 1 mbs. this has been going on since I fist got the sky broadband router. with the ethernet I manage to get 1mbs which is ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ealing Sky  
I've been with Sky for three years and moved home with them once. In three years I had a few service drops but in general the service has been good and the speed is alright. They are available on the phone. I am happy I've had no issues with it working from home since March.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
Ordered Sky Broadband for a Property I purchased. 3-4 days later I get an automatic text message and email stating that "I need to call them to discuss an issue with my order". Once I called and finally got through the horrible automated system that didn't want to transfer me as i'm "not at risk". One of their advisers told me that my order was not successful and I'd need to do it again and they couldn't switch it on on the date I was promised.

As I, like many others during this time, WFH this was extremely upsetting, inconvenient and meant that all my plans to move in have now been postponed.

No way to escalate to get it enabled quicker, just an overly apologetic customer service agent.

So logged a complaint, cancelled the order/service and gone elsewhere instead, they have lost me as a customer for good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Staffordshire Sky  
Terrible. I have been without any broadband for a month now. Sky sold me a G Fast upgrade but it never worked. In fact I was told by an Openreach engineer we were too far away and it sht never have been installed. We lost our original super fast connection and have been waiting four weeks now for it to be resolved.No urgency shown in resolving the issue. I don't think I ever received a proper apology either.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Harlesden Sky  
Awful reliability. Connection constantly drops. Virgin never gave me issues but they had poor channel selection for the price of a broadband and tv package. And Virgin creep up prices all the time. So tried Sky. Sky TV is great bu their broadband sucks.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Byfleet Sky  
I had a conversation which ends up arguing with Sky customer service and their complain department. After 4 year having broadband with them I realized the have no respect for customer. Please think twice before choosing Sky,as they dont worth it.
  • Speed
    3 stars
Essex Sky  
Absolutely the worst broadband I have ever used. It is always dropping out. Can't wait for the contract to end so we can change provider.
Royston Sky  
Garbage
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Garbage Sky  
This is absolute garbage! The internet goes off for no reason when I never even touched it I can never play or watch tv or do anything with this stupid broadband! The customer service is absolutely terrible! They never help, all they do is say it’s fine when it’s not and worse is we phoned them up and the man told us the few steps to make it work and then the next day it was worse then before! Want a so called broadband that never goes on and then the costumer service is completely helpless and your stuck with no internet and money for weeks?! Then get sky broadband.
U.K Sky  
Just don't EVER get Sky.
They are just the absolute WORST internet providers that I have ever encountered! I am a student and when I first moved into my first flat, they couldn't book us an installation for 3 weeks, so we simply had no wifi for the first 3 weeks of uni, which was absolutely ridiculous!
Then the installation guy was late and apparently 'missed us' even though there were two of us home!
Calling them up just did not work as the customer service was completely unhelpful.
Then, after we moved into a new flat, we needed another installation appointment so they scheduled us for 3 weeks later, which we were expecting this time so okay.
BUT! Then 5 days pass and we get a call saying that our appointment has been cancelled because there was a mix up with our address! Instead of calling or emailing to double check the address, they just cancelled the appointment completely without consulting us! Now our installation date has been moved back another 2 weeks and we wont have wifi for 5 weeks! This is absolute INSANITY and I can't BELIEVE that their customer service and operations are so poorly managed that they can get away with crazy stuff like this!
DEFINITELY AVOID AT ALLL COSTS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London Sky  
I have been a sky customer for many years. I moved house 4 months ago , got set up and the engineer told me one of the boxes needs hardwiring . After 2 engineer visits I completely had had enough of sky . From customer services that don't log your problem correctly to the overall communication within the company . The download was that slow we couldn't even watch a 4 k program.Upon cancelling my broadband after explaining how appallingly I'd been treated , they weren't even bothered . They have also lost 4 mobile phone contracts as all of my household was going to switch to sky . I'm that angry with sky , the TV will also soon be going.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Sky  
I've been with sky broadband for a few years now. The connection is very slow and they lied about how fast it would be - I've put up with that. The main problems are the lack of reliability and their complete lack of care for the customer.

Every few months the router stops working - the self-heal mechanism only mends it for five minutes or so. Each time I phone them up they do a test that solves the problem for another few months. I ask them if they will replace the router and they say they will if it happens again, but they never replace the router.

The pandemic has compounded things so that now I can't phone them up now its happened again. They do not seem to have any phone people working from home - probably because that would mean they may not follow their scripts and actually be helpful. The online repair does not work and they seem to expect me to carry on paying for a servive that does not work and they will not fix.

The UK compares very badly with other countries when it comes to internet services. This is because of money-grubbing corporations such as sky who do not care about their customers. As far as I can tell most of them are like that. I am changing providers even though I am not expecting anything much better. I do not recommend sky, stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne Sky  
Can't wait to leave my current houseshare as it means I can finally ditch Sky broadband.

The wifi works ok-ish if you're sat right next to the router. Otherwise intermittent (even with router boosters). During Covid it has been absolutely terrible. Thankfully I don't need it for work because if I did I'd be stuffed. Just very annoying - currently trying to watch a youtube video on 144p which is pausing every 10 seconds.
If it crashes completely prepare to have no internet for 2 weeks, and to spend hours waiting on hold with Sky 'helpline'. Like my old dial-up connection in 2001. Shockingly abysmal. But Sky are raking it in from all their various activities so don't care.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London Sky  
Complete garbage. Have the essential package of 14 - 20mb because although being in the town centre next to the exchange fibre isn't available. Coincidentally i only receive the guaranteed minimum of 11mb. Can barley watch a youtube video and cant play games whilst being an avid gamer. No solution given when attempting to resolve and potentially upgrade, no help at all given to point me in the right direction. Genuinely the biggest piece of **** iv'e wasted money on.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Sky  
When it works it's not bad. With mine, if I'm working on the computer and another member of the house hold use the broadband, the timelag for my computer is huge. The broadband also goes off/on daily for an average of a hour, especially during a working week, so while I work from home it gets quite annoying.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Wellingborough Sky  
Paying for a supposedly guaranteed 60Mb. Not receiving over 25Mb. 4 engineer visits later, still the same. Trying to speak to someone from Sky virtually impossible. Wifi regularly fails, meaning working from home only possible by tethering to my 4G phone...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Carnon Downs, Truro Sky  
Would give 0 stars if possible. Just the most horrible customer service I have ever seen on earth. First, I couldn't even contact them properly due to Covid-19. My point is, if you are having troubles with lack of staff, simply don't book new customers in. It took me one month and a half and 3 engineers visits to get my internet set with Sky. THEY WERE NOT ABLE TO SET MY BROADBAND. After every failed visit I had to wait for 2 extra weeks since they informed me they were not able to contact Open Reach, which is RIDICULOUS of course. After the third visit that didn't work, I called them again and one of the attendees simply CANCEL MY ACCOUNT without I have asked for it. Actually, the lady was offering to cancel my account, and even though I said that I'd rather had the internet fixed, she cancel even though. I only got to know with an automatic e-mail that my order had been cancelled - but ironically this lady made me a big favour. Another thing Sky does is to send you automatic e-mails/ replies that has nothing to deal with what you have just discussed on the phone - which makes it really confusing. After my account has been cancelled, I immediately change to another supplier. Although, I still not have internet due to a fault on my line and I am aware it is a complicated issue, the new supplier is able to contact Open Reach many times, explain the situation and what the engineer has told me. Also, they are able to give me priority access since it is the 5th engineer visit already and it is a issue that concerns both companies. So my only advice would be never never never choose Sky, they are simply terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelsea Sky  
Broadband was more reliable before going on fibre. Often cant even do the speed test.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Brentwood Sky  
utter appalling. Bought a WiFi booster to try and improve the reception but no different. They promised me 53mbps but when I go on comparison sites I'm lucky to be getting 22mbps. Rang Sky and they said not to trust the comparison sites!!!!!!!! Sky claim its the speed going into the house not the WiFi reception indoors, never heard such rubbish. If I move outside, which is 6 metres away from the router, I lose all signal and thats in a direct line from the router with no obstructions. Currently got 12 months of an 18 month contract to go so can't move yet. My sister-in-law is experiencing this problem. I would avoid these like the plague. Cannot wait to move provider. I rang to complain and because I do not pay them £5 per month wifi guarantee (they already get over £100 a month out of me) they won't entertain my complaint. Utter rubbish broadband provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Heysham Sky  
Horrible left it for BT and have never looked back the WiFi was always slow and had to be restarted multiple times each day.
Cookham Sky  
again router just all over the place with speeds but had to listen to another idiot telling me that it is fine
Getting 0.6 down and 7 up on a wired connection but the router is reporting 67meg down and my slow speeds might be due to peak times lol
Fuming with the "computer say there is no problem so it must be true culture"
Switched to bt before writing this
Sky router was obviously from the toys r us closing down sale
  • Customer Service
    2 stars
  • Speed
    2 stars
Bournemouth Sky  
Worst broadband ever. Had sky in two different addresses and both appalling. Avoid avoid avoid
I’ve had to use my phone data to send this review as the sky Broadband isn’t working yet again
Absolutely useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shifnal Shropshire Sky  
Would give them a minus figure if i could. I am a key worker and need to teach/contact my vulnerable students but can’t as my internet is pants.
Reported 30 June and still not fixed... fuming is not the word.
Hold your held in shame sky ... don’t say you support key workers. No response to anything i have sent.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
accrington Sky  
Broadband connection is stable but WiFi is totally unreliable. Every two weeks or so it degrades and the problem is you never know when it will happen. I have invested in Ethernet cables to get over this as I am tied into a contract but can not recommend this provider. Calling support is useless as they just run you through a script which gets you nowhere. Scandalous really that they get away with this
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
NO STARS - DON'T DESERVE ANY WILL NOT AND WOULD NOT RECCOMEND TO ANYONE

left Virgin for Internet been off more then its on n still charging full price.

Went online ordered new installation of broadband, phone n tv with sky around 16th May paid an upfront fee n was meant to be installed 9th and 10th June 2020. On the 9th openreach didn't show up. 2 weeks of ringing asking why and got given a new date 24th. 24th came n went another no show from openreach. Rang to complain heard excuse after excuse was lied too told 18th someone would come out had had enough wanted to cancel as no apology no compensation offered nothing. I told them im not waiting till 18th when already missed 2 appointments. They managed to move our appointment forward to 2nd (today). Sky rang yesterday saying sorry but it won't be done till 20th now. Said I needed a few days to think about what I want to do. Was scheduled to call me back on Monday but woke up this morning with no Internet at all even virgin had cut it off. So been left with serve them taking too long nearly losing me my sentimental telephone landlines number I have cancelled and lodged a formal complaint with them. But they am full of **** and empty promises that they cant stixk to came even keep to call backs as planned.

I'm a keyworker suffering from anxiety and for the past 4 weeks I ain't been able to enjoy my day off because I've had to make phone call after phone call to be distressed to the point of anxiety attacks n tears.

Disgusting, unreasonable, unreliable ******** strive. Some Colleen said they have never seen an account like this or a new installation to take this long. They told me I have been messed and lied too. Joke..
Halesowen Sky  
Worst company I have ever had the displeasure of dealing with. Most unreliable internet, which cannot be fixed because they possess the absolute worst customer service. If you have another internet provider option, take it. I have never held so much hate in heart for another company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
the internet basically only works "normally" about 40% of the time. and by "normally" i mean at 3-ish mbs upload, aka slow. customer service is poor, when called they had no solution. internet drops out for no reason, forces me to manually connect or to manually reset it. takes you to their stupid website when you're forced to reconnect via them instead of just being a normal internet provider.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uk Sky  
I'm supposed to be getting 60mbps-70mbps but I'm actually getting 17.8mbps. Paying the highest package for "superfast". It cuts out at least 4 times a day and takes 20 minutes to re boot. Would not reccomend to anyone.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Worthing Sky  
Incredibly slow internet (literally struggle to send emails with 3mb attachments), regularly lose connection even when plugged directly into the router. Customer service then told us that this was normal and the reason it was slow must be because there are wireless devices in the house, whether they're being used or not. So, literally, their service is so bad that you would have to completely disable all your other wireless compatible devices if you want your internet to work at a regular (still slow) speed. At least according to their customer service. No solutions offered other than that, or paying a bunch more for month with no guarantee that it would improve. Avoid them. Have only used Plusnet otherwise, at my previous flat, and that was totally fine. Similar pricing, and didn't struggle to send emails.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Yeah, in line with other reviews here, very slow speeds (and I mean very slow - less than 1mb in the center of Edinburgh!). Added to this, very expensive and not always notified when prices increased. Currently waiting for new provider - can't come soon enough.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
Edinburgh Sky  
I never, ever leave reviews. I feel I have to in this case because the service and value for money from Sky is so appalling. Speeds between 1 and 5, nothing wrong with the line, engineers visits etc etc. Luckily, I'm not contracted to them any longer so am switching - I've been with them for 10 years and realistically the service has been poor all that time. More fool me. Very very stressful when trying to work from home. They don't give a fig. Do yourself a favour genuinely, don't go with Sky.
Cumbria Sky  
Reported a fault with the line 10 days ago and after 10 days and several calls I was told Open reach had fixed the line when in fact it has not been fixed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Willenhall Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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