2,278 Customer Reviews over 228 pages
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- Location
- Southend on Sea
- Reviewing
- Sky
- Date
- 2015-08-03
- Comments
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Sky phone broadband is 7.9mb & 1.4mb upload/download speeds, which is pathetic.
always getting kicked off of servers, watching anything online is a joke.
TIME FOR CHANGE
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2015-08-02
- Comments
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I try to leave reviews somewhat positive but its impossible with sky.
It wasnt even working to post this review i had to rely on my 4g internet. The speed has never topped 2mb per second if it decides to work at all. There is nothing good about this broadband at all.
- Location
-
- Location
- SE14 6QE
- Reviewing
- Sky
- Date
- 2015-07-31
- Comments
-
AVOID AVOID AVOID. If you don't want to have a lots of headache please avoid this company. When Icontracted sky for the first needed to wait 2 weeks to have broad band and talk to be settled, sky told engineering doesn't need to come it was a self installation, 3 days after due date still have no Internet and talk and I found sky settled landline in a wrong flat. I contacted sky and was told me that I have to cancel and place a new order and that what I did, and needed to wait more two weeks to install, yesterday I received a text from sky telling me to stay at home because engineering is supost to come, so I stayed at home all day waiting and 6pm I received a text from sky telling me that I've to arrange another date because engineering couldn't access the property. I called sky after waiting 33min in a queue somebody told that I need to wait more 5 or 6 days to have my installation done, when I started to complain about all this mess the sky attendant just desconected my call. After a month I still no have broadband and landline. Please listen my advise and run from sky.
- Location
-
- Location
- Southall
- Reviewing
- Sky
- Date
- 2015-07-31
- Comments
-
Worst broadband and worst customer service. They talking nice but doing nothing. Strength of network is extremely weak and eve a glass door would block the signal entering the next room. Customer service extremely unreliable. Always need to spent over long time on the phone to resolve issue and in the end they said from our side everything is f9 may something wrong in your bouse. Silly reson they give, once they told me because of your cordless you are not getting speed and signel. So i removed it for whole month and same problem then they said may be your house structure causing. I always asked them to send engginer but they never send one. Fact is they not providing engg service, everything over phone and if problem doesnt resolve on phone then they give silly resone like above. Waste of time, money and nerves. Would not recommend their services to anyone!
Satisfaction 0 Stars
Speed 0 Stars
Reliability -100 stars
Customer service -100 star
the speed is terrible slow. cant open even a you tube video, takes ages. Their team is useless,
Once you get trap i contract after that.......
VERY DISAPPOINTED
- Location
-
- Location
- Kingston
- Reviewing
- Sky
- Date
- 2015-07-31
- Comments
-
On Sky Fibre using the black SR102 hub on a 40MB subsription. Using a wired connection I get 39mb, but the wireless part of the hub is worse than useless I often get 1 - 2MB if I'm luck I might get 5mb down on a good day. Having researched the issue lots of people are having the same issue. From what I can make out there is interferance issue with the power supply and the wireless antenna. Long with sky using old technology in the hub adds to the problem. I would not recommend sky fibre until they sort out their routers
- Location
-
- Location
- yorkshire
- Reviewing
- Sky
- Date
- 2015-07-30
- Comments
-
Avoid. Cannot understand advisors, do not follow through with promises, if advisors are United Kingdom - they are extremely rude. All products incur faults. Waiting times are enormous. Try another company first for your nervous system.
- Location
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- Location
- Canterbury
- Reviewing
- Sky
- Date
- 2015-07-28
- Comments
-
I can't even comment on speed or reliability because we requested internet in May of 2015, and just now on July 28th has Sky finally gotten a line put in at our house. It has been a nightmare, and I haven't been able to see my new husband's face in two months.
Matt requested a Sky connection in May, and it was going to take them over 15 days to get a tech out to set up a line to our new townhouse which just finished construction. He had the appointment set for the day after he returned from our wedding in America, and let them know that while he was away in the states to please contact him by email. There was no contact and he returned and waited on his appointment day. No one showed up.
Turns out they called his UK phone instead of emailed to let us know that because the Counsel changed our post code from 8PY to 8PZ they couldn't set us up in their system. He asked why they didn't email like he asked, as he could have rescheduled. Their customer service shrugged it off as if they actually tried and we should just be happy with nothing.
Then he couldn't reschedule an appointment because they cancelled his order. He had to start a whole NEW account because of the change of letter of post code. Which means another 15 days to wait for a third party to connect a broad band line as they couldn't schedule until after the 24th of June. In the mean time, I'm stuck in America waiting on my Visa and not able to see my husband over Skype. I attempted to LiveChat in to their customer service (since I don't live in the UK yet and can't call) and their first chat representative just sent me a canned response and said they couldn't help and that I had the wrong department and disconnected the chat. I WORK in a call center and online chat help. You could have simply hit one transfer button and connected me to a representative who COULD help, rather than just throw you hands up and say screw it. Then I chatted back in and actually had one helpful rep who explained the third party system and that they have to set up appointments once a month with them? Which sounds rather silly considering Verizon Wireless over here state side can take care of everything in less than a week. Meanwhile, Sky is still more expensive than Talk Talk and not willing to budge or even apologize. Maybe because they have a monopoly on our post code for broadband at this point.
So the second appointment comes and goes. Matt took off work. They were supposed to "rush" our appointment. A tech DOES NOT SHOW UP. Sky does not call us. Matt phones Sky. They said "Open Reach should have contacted you" (the third party that hooks up lines). Sky told us they couldn't reschedule the booking until they heard back from Open Reach. So Matt calls them again on a Tuesday two days later, hoping they would have had contact. Sky STILL says nothing. They said they would call Matt on Friday with an update, they didn't. Matt called Sky, they said they would call on Tuesday. Tuesday comes and they said they need to CANCEL the whole order and redo it again, no faster time, no expedite and another two weeks of waiting. The phone rep (also a Matthew) said he understands the frustration and would speak to his manager about putting account credits on for the inconveniences. Nothing happened.
So after another two weeks of waiting, the technician arrived but there was a delay notice on the Sky Account. Matt called to see if things were OK. The phone rep Ashley said yes, and Matt inquired about the account credits. She said they "don't offer compensation for third party problems" which is a cop out excuse. He asked to speak to a manager, and they were "busy". No apology, no sympathy, no attempt to make things right by the customer. The manager was supposed to call when he was free. We are still waiting two days later.
I work in a customer service call center and this is bollocks. This kind of crap is piss poor customer service and unacceptable. I'm just waiting until I move in a week so I can call them and give them an earful, and switch companies as soon as Talk Talk is available in our area.
- Location
-
- Location
- Ferring, West Sussex
- Reviewing
- Sky
- Date
- 2015-07-28
- Comments
-
Very slow speed, almost no range and terrible customer service. The only reason I haven't complained more is that I can't face sitting in Sky's telephone queueing system all morning, only to be finally connected to someone who says there's nothing that can be done. I'm told that I can spend more money to buy a booster and that might help me to get something like the service that Sky told me I would get in the first place.
- Location
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- Location
- North east
- Reviewing
- Sky
- Date
- 2015-07-26
- Comments
-
Absolute rubbish i cant leave a bad enough review without the use of swear words and if i could use minus 5 stars i would.. Ive had speed test results of 1mb/s or less on regular occassions, it drops out for no reason on a daily basis, customer service is next to none existent and if by some miracle you get through to someone all they do is try to blame it on bt. Also wont let me out of my contract.
- Location
-
- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2015-07-21
- Comments
-
Worst Customer Service....dont even want to give 1 star..mis sold package to me...broadband speed is ok when it works or it doesnt work at all..beware of sky service...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.