2,278 Customer Reviews over 228 pages
-
- Location
- st albans
- Reviewing
- Sky
- Date
- 2015-10-28
- Location
-
- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
-
2 years iv been with sky and till trying to cancel my t. V package iv had no problems. Today i spent a hour on the phone to be told i cant cancel till 6th nov which feels delibrate as i cancelled before giving my new address. I was passed onto 3 advisors 1st one just awful didnt do as i asked ignored what i wanted very unhelpful. 2nd advisor abit more helpful but needs more training as missed to tell me how much id be paying n then 3rd advisor i was talking to there was music playing all through the call feel like cancelling the whole package not just t. V
- Location
-
- Location
- Cornwall
- Reviewing
- Sky
- Date
- 2015-10-27
- Comments
-
I shall keep this short and sweet, in case it turns into a rant.
My internet connection fluctuates constantly throughout the day, going from fair/poor to just poor. It is so bad that I get constant hitches in service where either it struggles to refresh a page on the net, or loses connection altogether. And this is when sitting just one room away from the crappy sky router. I have to use a signal booster in my bedroom upstairs, otherwise it is non-existent. Seriously, to all those people who are thinking of going with Sky... just don't. Choose ANYBODY else but them (apart from Talk Talk of course).
- Location
-
- Location
- Stockport
- Reviewing
- Sky
- Date
- 2015-10-27
- Comments
-
Long term O2 broadband customer very happy with previous service and speeds - usually 10/1.2 - then Sky take over and speed is gradually deteriorating and connection intermittent. Now so bad Facebook newsfeed struggles and streaming anything is a distant memory. And they put the price up 50%.
Voting with my feet, bye bye Sky and your greedy and abysmal service!
- Location
-
- Location
- Formby
- Reviewing
- Sky
- Date
- 2015-10-27
- Comments
-
I very rarely write reviews for anything, whether they are really good or pretty poor, but my experience with Sky has compelled me to seek and fore warn others NOT to entertain switching to this company.
Piss poor does not adequately describe the service we receive now.
Without going into all the details, basically we switched
from a 3-4 meg BB connection with Talk Talk to Sky fibre. The d/l speed now is less than 1mg, we struggle to Skype and watching Netflix is a non starter. Oh and to make matters more enjoyable, it constantly drops throughout the day.
I cant wait to drop these cowboys.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-10-26
- Comments
-
Absolutely terrible. Internet is so slow you can barely check your facebook. Bad customer service "automated service". Save your money.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-10-26
- Comments
-
The quality of the broadband has definitely deteriorated over the two years I've been with Sky.
My biggest bugbear with them, though, is their customer service. The majority of it seems to be automated these days, and they go out of their way to make changing your package confusing and difficult. I was sent a letter recently telling me I was being moved to a new package - not at my request - that would cost me £4/month extra. I tried to change it back online - completely unclear how to do so, and unclear whether the change is being effected. I did it over the phone, on an automated service, and thankfully held on to the bitter end of the very long, pointless automated message (about 4 mins of waffle) - because, the voice told me, if you didn't hang on and press 1 at the end, the change wouldn't be effected!
Con artists. Check everything really carefully to make sure they don't rip you off through the back door.
- Location
-
- Location
- Ireland
- Reviewing
- Sky
- Date
- 2015-10-24
- Comments
-
I have just switched from Vodafone to Sky and the service has been terrible. The switch is going to take at least 4 days and I have no internet during this time... The sky rep told me it would only take mins to switch.
I have called them 4 times and haven't even had an apology. I would advise anyone to go anywhere but sky for their internet.
You can't even complain through sky. I have to from Friday to at least Monday and they can't say if it will be up
And running by then????
- Location
-
- Location
- McBride
- Reviewing
- Sky
- Date
- 2015-10-23
- Comments
-
I wouldn't recommend this to my worse enemy, probably because I can't send them an email to contact them online in the first place 99% of the time. The main question is where to start. Sky Boardband stop working from time to time every week or so for a couple of hours, normally involves a lot of fiddling around to get it back up. Constant disconnects and the ping, download/upload speed is just so bad, I know it goes "up to XY" speed but to have 15 times less constantly in just ridiculous. So that is BB speed/reliability out of the way with. Tried phoning up, once waited 2 hours on the phone to come in call. gets some foreign woman on, said hello and after she said something I said could you repeat that please because I didn't understand, hung up because she though I was being racist. Second time In waited 10 minutes less! (baby steps I guess) got some guy who had static at the end of his phone, said hello and he couldn't hear me so he hung up. Third time the next day I finally got someone, went through the very basic steps "try turning it off and back on"... yes, everyone one and their mother has done that. Then after some more obvious "do this and that" they finally said they would call me back at X time later on that day. Never did. Probably the worse internet provider there is and I can't break the contact yet so I am stuck with this garbage. Great...
Edit : My current download speed is 63kbs.... Taking me forever to download a simple word file..
- Location
-
- Location
- Newcastle
- Reviewing
- Sky
- Date
- 2015-10-23
- Comments
-
Probably the worst company I have dealt with. Sucked in at Carphone Warehouse on a deal that looked too good to be true. It was, and when I went back to CW to look at the offer we had discussed they said they could not find that particular leaflet and probably Sky had picked them all up.
Then called Sky and suffered a sales person for about an hour trying to get me to upgrade.
Prices progressively go up. They have just decided to change my plan again at additional cost.
TV recording is restricte - record two at the same time and you cannot watch any other programme.
Broadband is a tad quicker than what I used about 20 years ago.
Cannot cancel contract without early termination and fees and you also have to call someone who may lock you down for 90 minutes. (google Daily Telegraph.
And as for the landline costs - well what can I say apart from we no longer use it.
Upsides? Broadband has only crashed a couple of times.
If I could give a zero rating I would.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.