2,278 Customer Reviews over 228 pages
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- Location
- Bournemouth
- Reviewing
- Sky
- Date
- 2015-11-06
- Location
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2015-11-05
- Comments
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Broadband speed is pretty poor!
£50 to enable fibre is ridiculous!
Showing connected at 21Mbps but throughput struggles to get above 8mbps!
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2015-11-04
- Comments
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Been with sky for years and was a happy customer until the last few when I started having constant problems, speed is atrocious, single man with sky TV, 1 laptop, 1 smart phone and 1 smart tv so not a lot to run off the bandwidth but obviously too much for sky to handle. Same as I see from other comments that sky refuse to admit they are the problem, guess we're all lying... phoned dozens of times trying to get them to look into it and despite the always helpful customer service the result is always the same, they do nothing..except keep bumping up the price. 10 days ago I phoned and asked them to fix it or I'd be cancelling all, after admitting that I had an "older" router so they would be unable to help me fully I was told that the "specialist technical team" would be in touch within 72 hrs. Absolutely nothing in 10 days and as promised I'll be cancelling everything I have with them and posting my review on as many forums as I can. Terrible company, don't let a polite customer service fool you, they do nothing to resolve what is obviously their issues while continuing to increase prices. It's all about milking the customer dry while denying the evidence you put to them that the service provided is substandard. Avoid like the plague.
- Location
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- Location
- alloa
- Reviewing
- Sky
- Date
- 2015-11-02
- Comments
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started of fine but speed has dropped and start up used to be 15 to 20 seconds now 40 to 50 seconds .been with then 8 weeks still waiting on the £100 e voucher even after the sent a email saying it would be sent within 5 days that was 6 weeks ago. and received a letter today saying the price was going up.ive had 9 letters asking if i want to upgrade NO THANKS WISH I HAD NOT USED SKY.
- Location
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- Location
- Grangemouth
- Reviewing
- Sky
- Date
- 2015-11-02
- Comments
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I was with o2 whos b/band was good. SKY take over everything goes out the window, price increase of £5 just because i dont have a sky phone line,and worst of all the spped, between 4pm ams 8 pm it takes agaes just to load a web page.Been onto SKY cust service but they say nothings wrong come on whos kidding
- Location
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- Location
- West Midlands
- Reviewing
- Sky
- Date
- 2015-10-31
- Comments
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Awful customer service. About 2 months into a 12 month contract they increased my monthly charges by £5. When I said I wanted to cancel they wouldn't let me cancel my TV subscription (I had signed up to a package deal). Took a further three weeks and over an hour on the phone to cancel everything.
To top it off as well, the on demand service on the sky box only works about 50% of the time with sky internet.
- Location
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- Location
- Spalding
- Reviewing
- Sky
- Date
- 2015-10-30
- Comments
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I have had Sky broadband for just over twelve months. Have to say, during this time have had little problem with my service, odd occasion I have had to switch the router off and this has solved the problem.
I rang their Customer Services today. The reason being was my rental increased to the full amount of £7.50 as my 12 months had expired. Also had increases in the telephone charges.
OK, the call took about 50 minutes and spoke to three people, but it was free. Result as well. Better deal for broadband than I had previously been on. Reduced from £7.50 to £2.50 pm for twelve months. Can't complain with that
- Location
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- Location
- West Sussex
- Reviewing
- Sky
- Date
- 2015-10-29
- Comments
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Sky broadband is absolute rubbish ! O2 was much better with faster speeds and did'nt keep dropping out like Sky seems to.
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
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I have been with sky for a number of years now, I used to praise them but recently my views have changed. My upload speed is crap, my download speed is poor, and everything is crap about them. The customer service is top notch, very friendly staff and seem to know what they`re doing.
The hardware on the other hand, router, micro filter, etc. VERY POOR, Heres an example, within the hours of 21:00 and 00:00 ( I should be in bed but I have insomnia) I have disconnected 8 times, I have even written the times down im that sad, but in all fairness, if your paying out of your butt for internet, you should get a better service.
I suggest everyone avoid sky, they were once the best, n now the worst. I am considering changing very soon. So good luck to anyone who considers them!
Best post this before my connection goes again..
- Location
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- Location
- West Sussex
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
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Absolute rubbish since Sky took over from O2.I'm off to another provider.
- Location
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