Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.1 stars

Based on 100 customer ratings since 2021-08-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,366 Customer Reviews over 35 pages

  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Post Office
    Date
    Comments
    I am highly frustrated and regret this service...a total waste of money.
    I turned overnight technician as their reps make me giggle wt everything myself each time I called to complain!

    Since February activation....I hv not had a whole half an hour internet connection..my 2 yr old son is more frustrated as he couldn't do anything on his tablet and always crying for internet! My girls go to the library to do work on the computer and I am paying for a service not being used...they threatened me wt 250+ pounds for cancellation if I leave! I am totally sad!
  • Reviewer
    Location
    Skipton
    Reviewing
    Post Office
    Date
    Comments
    Just switched to PO Broadband. They switched off no old service before 9am yesterday - even though I'd paid for it until today - then failed to connect me at all

    They made no attempt to contact me and try to bamboozle with descriptions of internal processes. The customer service manager was unapologetic unskillful and clueless.

    Unless they get a grip on their business I would avoid.

    Poor reflection on the POST OFFICE brand
  • Reviewer
    Location
    Bristol
    Reviewing
    Post Office
    Date
    Comments
    Absolute disgrace..!!
    Phoned up to cancel my mum’s account after she had been in hospital for 5 months following a brain cancer operation.
    Supervisor I spoke to - "Shaun Brooks" wouldn’t make any changes to the £37 a month account (that hasnt been used for 5 months) until he spoke to a cancer doctor at the hospital.
  • Reviewer
    Location
    Twickenham, London
    Reviewing
    Post Office
    Date
    Comments
    Highly not recommended this s..t company. The internet speed very slow 18mBit packed and I`ve got max 2mBit. The costumer service useless.
  • Reviewer
    Location
    Forres
    Reviewing
    Post Office
    Date
    Comments
    Engineer turned up to install 6th Sep 2017, could not find the external fault on BT line, so simply left, not a word.
    Had to chase him down the road to ask, what was happening?
    Told me, he only gets paid for work he can do.
    I asked what happens next, he said to call the post office in a few days.
    Then walked off, FAILED.

    I am disgusted that the post office pays people on ZERO hour contracts.
    No wonder he left, BT don't help third party engineers on the BT kit.

    This is BT kit the post office plays on you all know.

    BT is stopping third party companies from using the network 100%.

    BT is a scamming corporation that scams the post office with this poor access to the system and lines.

    Remember BT was paid MILLIONS to make the UK ADSL compatible.
    Yes, it is here in Forres, but ZERO capacity for new lines!

    So MPS this is a SCAM saying covering 95% of the population.
    Yes, its in TOWN but not available!

    SCAMMING BRITTAN what else do you expect from FACELESS corporations.
  • Reviewer
    Location
    Gateshead, Newcastle
    Reviewing
    Post Office
    Date
    Comments
    Your internet that you provide is the worst possible!!! Is utterly unreliable unstable and not worth even 1 pound per month ... is ABSOLUTELY disgusting... i hope to get a new provider very soon you should be ashame with such a rubbish service!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.