1,366 Customer Reviews over 35 pages
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- Location
- Carnforth Lancashire
- Reviewing
- Post Office
- Date
- 2017-05-10
- Comments
-
Don't sign-up with this lot: their modems are poor quality and unreliable; their customer services is non-existent and they are totally incompetent into the bargain. I did without broadband altogether for most of last year and the promises I got from the Post Office for customer services to contact me; engineers to call etc never materialised. It took me hours of hanging on phones which aren't ever answered promptly and writing e-mails which often weren't answered at all before I was able to diagnose the problem myself: the original modem I was provided had given up the ghost and a replacement one didn't work. Six months at least without a service but they still took my money. I have gone to the Ombudsman about this but they are not much better although I have got at least a fraction of the money I paid for a non-existent `service' refunded as a result: the Post Office would have refunded me precisely nothing...
- Location
-
- Location
- 900 Market street
- Reviewing
- Post Office
- Date
- 2016-04-25
- Comments
-
Went to the post office for two postage stamps after waiting in line for about tem minutes I walked to the clerk . I was informed by the clerk that she did have change for a $5 bill and told me to go to the next clerk. I walked out after getting back in line and waiting for another 15 minutes with only two clerks at the windows and about 12 people waiting to be serviced. This post office really need to hire more people and get their workers to work more efficiently. The clerks really need to improve their customer service etiquette because without the customers you would not be working at the post office. The waiting in this post office is extreme.
- Location
-
- Location
- stafford
- Reviewing
- Post Office
- Date
- 2019-07-08
- Comments
-
have been without a telephone line now for three months no dial tone cannot make phone calls . post office say line now fixed but the line is still dead. bunch of cowboys
- Location
-
- Location
- County Antrim Northern Ireland
- Reviewing
- Post Office
- Date
- 2020-11-04
- Comments
-
Have to reconnect to internet at least 4 times daily. Cant watch catch up tv as picture just stops. Post office also managed to lose my phone number when i moved address - a number i had for over 50 years. The service they provide is a joke. Keep telling me i need to upgrade my package.....I only want to watch tv and get e mails on my laptop without constant interruption. Avoid at all costs would be my advice
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2018-11-23
- Comments
-
The worest broadband ever I have. The internet very very slow and drop off many times a day.
- Location
-
- Location
- Lodon
- Reviewing
- Post Office
- Date
- 2021-03-06
- Comments
-
We joined Post Office last year October and I can say - this is one of the worst decisions we made. The Internet is very slow, it cuts off every 5 to 10min which makes impossible to use. Me and my partner working form home and we have to use our phone internet because Post Office is refusing to help us! In the last 2 months I called post office more than a 10 times. Every single time I was told to turn it off and on, change filter and etc. I nearly had to beg them to send one of their engineers to come and check my house because they kept claiming that there's no issues with the broadband. Once we got booked for an appointment we had to wait a week. We agreed on the time and were old that we have to make sure we will be at home, otherwise we will have to pay a penalty (I believe £150). We stayed at home, 30min before appointment I received a call from engineer saying he will be late. The engineer showed up 30min later, he couldn't find out the house even thought we live in Central London and nowadays everyone has a GPS. The engineer refused to come as he couldn't find a parking and we were told to get another appointment??!!! After this we called Post office and they told us unfortunately we will have to wait another week for an appointment! We tried to finish a contract with Post office due to poor service and slow internet and the only thing we got told - If you decided to finish contract with us unfortunately you will have to pay extra charges for it . They not helping they own clients to fix the problem but also they not letting you to leave their company without extra charges EVEN THOUGH YOU HAVE A LOT OF REASONS TO DO IT. I hope this will help someone before choosing the internet provider. Shame on you Post Office, the worst internet provider.
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- Post Office
- Date
- 2021-12-15
- Comments
-
Soooooo bad!!!! The worst broadband provider that I have never had! Today the internet stopped working, we were meant to start a new contract with Now on the 20th but it looks like the post office has cancelled the service already!!! 5 days early!!! We have been waiting to talk to them for 20 mins when I should be working from home! What a disgrace! SOOOOOO BAD! DO NOT USE THEM
- Location
-
- Location
- West Midlands
- Reviewing
- Post Office
- Date
- 2018-10-27
- Comments
-
Service not fit for purpose. Asked to cancel service and told I would have to wait 15 days. Still waiting 17 days after, had to contact them again and I was told there had been a mis communication and I hadn't been done. There was no mis communication on my part I made it perfectly clear. I now have to pay for another 15 days while they decide to disconnect it. Disgusting service.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-08-29
- Comments
-
I am totally disappointed with this service at the time I terminated my contract, I sent the email requesting to terminate on the contract end date and received an automated response. I then went on with another service provider. Received email asking to pay £29 two weeks later and customer services said they didn’t receive the email. Therefore have to bill me till mid September. I then asked to speak to a manager and was told to send the original email again and they will produce the final bill backdating from the when I gave the notice. So the final bill would be for few days charges.Two weeks later I’m being chased again asking to pay £29 outstanding bill, once again spent my Saturday dealing with the customer service and sorted the final bill for £3 and even paid it off, I specifically told that I don’t want to receive any more phone calls and couple of hours later again I’m receiving a call asking me to pay £29. I again wasted my time trying to call and told to ignore the call, really nasty experience and I will never use this service again or recommend it to anyone.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2017-08-31
- Comments
-
I just ordered the post office broadband and was giving a date and when they came they told me because I live in a block of flats I need the electricity key but when I placed my order no body told me anything about a key and it's not my line of work so if u live in a flat make sure u get your housing association to get u access to the electricity key because this team do not tell u what is required and now I have been left with no wifi and no body bothered to call me and arrange to deal with it I was left basically woundering what to do I just called them and it's a day later already and asked for them to call me bk because why should I waste my time and credit but no body called me bk just shows what kind of of service I will receive.
- Location
-
- Location
- Wiltshire
- Reviewing
- Post Office
- Date
- 2018-01-09
- Comments
-
Wow, I never though the internet could be so slow. After switching a couple of months ago we get a little blip of normal speed in the mornings but then it all grinds to a halt after lunchtime, after weeks of daily phone calls they admitted there was nothing they could do to fix the issue - old tech, rural location, too far from exchange etc, which is funny as our previous supplier had no issues supplying us reliable bb) The only positive is they answer the phone within a few minutes, unfortunately they're usually clueless on the otherside and it's extremely difficult to speak to a manager even after repeated direct requests and multiple failed promises of call backs.
They may be cheap but it really isn't worth it.
AVOID AT ALL COST
- Location
-
- Location
- Porthcawl
- Reviewing
- Post Office
- Date
- 2018-04-02
- Comments
-
Worst broadband and customer service ever! It took three weeks to get the broadband to work and the phone. I did not get the £75 amazon vouchers as promised by the website. I had two have two technicians in my house to fixed the fault which was after all that it turned out that the fault was outside the house and could have been fixed without having to have a technician coming to us. Operators were not helpful at all and the experience with the post office has been a disaster. It is not yet over!
- Location
-
- Location
- Hampshire
- Reviewing
- Post Office
- Date
- 2018-04-06
- Comments
-
Never use the post office broadband service, abysmal from start to finish.
Poor connection throughout, so much so they waved my early exit fee......or did they?!
Promises of the early exit fee being waved resulted in £172 being taken from my account 'in error'. Now the 3-5 working day wait for my money to be returned.
The WORST service I have received in a very long time
- Location
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- Location
- Co Antrim
- Reviewing
- Post Office
- Date
- 2019-06-06
- Comments
-
Don’t bother.......I singed up for an 18 month contract, terrible download and upload speeds, customer service is rubbish, constantly had phone calls from a robotic voice telling me my bill was overdue dispite it being paid. It is very cheap compared to other providers, but you get what you pay for, better pay the extra few pounds wash month for a decent service, I will never use them again!
- Location
-
- Location
- Ford,Litherland
- Reviewing
- Post Office
- Date
- 2017-06-02
- Comments
-
Very poor quality for people who like to play on-line games
- Location
-
- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2017-06-16
- Comments
-
Do not sign up with these morons. We signed up for an 18 month contract. Everything was good for the first week. then one day the next week, no internet. Checked the phone and we were getting calls for another number. If we dialed our number it went to even a different number. Customer service would not help and threatened us with court if we cancelled. 1 month later still no internet and crossed lines!!!
- Location
-
- Location
- Oxford
- Reviewing
- Post Office
- Date
- 2021-12-15
- Comments
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This is the slowest most unreliable wifi ever! To think that I am paying £31 for this ludicrous service is extremely disappointing! Since installing it, it’s never been of any good !
- Location
-
- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2019-12-21
- Comments
-
I am sure by now that anyone scrolling through these reviews will realise that the service you will receive is adsolutely pathetic.
However i can vouch 100% that if you are looking for...
1. The slowest internet speeds.
2. Regular connection drops outs several times a day.
3. Unhelpful and unsympathetic call centre staff.
4. Excuses, excuses a plenty.
5. Frustration on a daily basis.
6. Being Forced to use your mobile data due to no internet connection.
.... Then this is the package to go with as they have built up a proven track record of dissapointing as many customers as possible.
***IF I WERE YOU I WOULD DO YOURSELF A BIG FAVOUR AND TAKE YOUR CUSTOM ELSEWHERE***
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2018-11-24
- Comments
-
DO NOT USE. Terrible Download Speeds drops for no reason every 10 minutes despite having a green light on router. Pointless streaming due to how slow it is and extortionate prices for the horrendous service it provides
- Location
-
- Location
- maidstone
- Reviewing
- Post Office
- Date
- 2019-08-20
- Comments
-
This company has actually reduced me to tears. I contacted so many times that they now admitted they blocked my email. They won't take payment over the phone. My internet was so slow that I couldn't even run a speed test. They will not answer my requests regarding my account.
Ofcom should shut them down - it is fraudulent that they claim to offer any kind of boradband service.
DO NOT GO NEAR THEM
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2019-09-28
- Comments
-
I've had internet with several companies (talk talk, plus net, Skype..) but I never had a problem at all. Post Office has been a nightmare. I was promised a minimum of 5mbs but I'm lucky if I get 1.5mbs. Even my Amazon stick can't work on that speed... After 3 engineers coming to my house and about 20 calls - customer services said that everything is ok on their end and they couldn't do anything.... However, still couldn't connect and it was on and off all the time. After phoning twice daily to complain they allow me to go without paying the leaving early fee as a goodwill - however it was cos they couldn't provide service since fist day... Avoid this company...
- Location
-
- Location
- doncaster
- Reviewing
- Post Office
- Date
- 2016-03-19
- Comments
-
Im am discusted with the service i have receives had it since december but regreted it after the first 2 months as theg had cut the services and only after 3 weeks of bars on the açount and getting told to wait 24hrs each time i asked for a new router witch came after 6 days and to my suprise still no service it was only when i hade threatend to leave my services had resumed and no letter of how sorry they were or anything if i could rate minus i would DONT GO WITH THIS COWBOY COMPANY worst thing you can do
- Location
-
- Location
- Barrow In Furness
- Reviewing
- Post Office
- Date
- 2019-11-18
- Comments
-
Never even got the broadband connected. Tried to call them but line always busy, so got charged £40 waiting hours to get in touch and still no luck. Went online at work to talk online, got communication so i asked them to cancel my order as they had not connected me yet- they said please contact the call centre again. I laughed considering thats what id being trying to do. P.s. where do you think the extra call charges go to, oh yes thats why they are so cheap......AVOID AVOID AVOID
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-02-11
- Comments
-
Absolute hot garbage of a broadband service, daily disconnections, slow upload and download speeds.
Not advised, wouldn't let my worst enemy use this broadband service.
- Location
-
- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2015-12-29
- Comments
-
AVOID , TOTALLY USELESS , Was told 1.4 mbhs was good for my area , when in fact it was 0.3 , went to cancel and told to pay over £200 to end early for a service. Haven't received .
- Location
-
- Location
- bolton
- Reviewing
- Post Office
- Date
- 2016-11-09
- Comments
-
cons sounds cheap but nasty avoid they good selling stamps not f internet
- Location
-
- Location
- Ashford
- Reviewing
- Post Office
- Date
- 2020-08-16
- Comments
-
Okay I cannot give a broadband reliability as it is so damned slow. 0.26 down and 0.19 up. I called on behalf of my 86 yeard old Father who was supposed to get 2-4 mbps down and no guarantee for up apparently needless to say I phoned they checked the line said all is fine they suggest I make 5 speedtest in a 24 hour period. On their advised site I said after testing what is ther speed on that line. OMG after saying its fine 0.26 down 0.19 up. Well I was fuming acceptable..?
My Father has had this for 6 years paid 19.00 a month and the PO now offer 11mbits for 17.00 including landline in total he pays 29.00 a month for phone and internet. This is shameful and diabolical
total rip off please do not use this service there are many better braodbands on offer
- Location
-
- Location
- Exeter
- Reviewing
- Post Office
- Date
- 2017-09-27
- Comments
-
If you are thinking of taking out broadband with the Post Office, please think again. I don't often post reviews but given the appalling service I have received, I wanted to make sure others don't make the same mistake!
I moved house recently, so needed to transfer my broadband over to my new address. A simple task made difficult due to the archaic computer system that insists you phone up twice; once to cancel the contract and a second time to actually start a new contract at your new address. Apparently it can't cope with making more than one change to your account!
They insist on you taking out a new contract and in my case a more expensive one!
Once moved, I had to phone again to ensure things had all moved over. Unfortunately, there seemed to be some problems and I ended up phoning every day for a week to try and get it resolved and for my broadband to be moved. I sent countless emails their customer service with no reply, and nobody seemed to be able to actually tell me how much my new contract would cost.
Once I did have the service, it was dreadful. If you try and watch catch up TV the connection drops out, the internet is hit and miss and you have long periods of no service at all.
I contacted the customer service and was told that unless it dropped below 1.8mbps they did not log it as an issue. Also they recommended using the ethernet cable if I wanted to connect to the internet rather than wifi.
So, I am paying £23.00 per month for very little service. I can't watch catch up TV, the internet is almost unusable and the phone line crackles. If I terminate the contract I have to pay £250.
If I could give zero stars I would, because they don't even deserve one.
- Location
-
- Location
- COLCHESTER
- Reviewing
- Post Office
- Date
- 2020-11-01
- Comments
-
Went through topcashback, cashback denied. That was 50 lost. Internet drops out. Slow. Do not purchase.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2017-01-25
- Comments
-
I would highly recommend NOT using post office broadband, I am sick to death of the wifi going off every 10 minutes, it's slow, unreliable and I can honestly say it's the worst, absolutely appalling, I pay everything on time and I'm still having to cope with a rubbish broadband. I am a student and it is vital that I have good internet access with all of the assignments I have to do. I definitely will be going back to BT, it may be expensive but you get what you pay for!!
- Location
-
- Location
- Flintshire, North Wales
- Reviewing
- Post Office
- Date
- 2019-05-09
- Comments
-
left plusnet to go with PO worst thing ever 0.03 mps nothing at all loads up, cant do online banking nothing , PLEASE LOOK FOR A BETTER PROVIDER.
- Location
-
- Location
- Northumberland
- Reviewing
- Post Office
- Date
- 2020-06-04
- Comments
-
Absolutely shocking, I have lost count of the number of times I've rang to complain that my service keeps cutting out, sometimes 20 times a day. They send me an e mail insisting they have fixed the fault only for it to happen again within hours. If only I had read these reviews before switching to them. Don't even consider using them, no matter what the price is, they are the worst company I have ever dealt with. If I could have left zero stars I would have.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-06-18
- Comments
-
Worst broadband out there who use technique of fraud
They dont start your broadband until the 2 week cooling off period ends so you will be stuck with them the internet is so bad you will cancel by giving the whole fees
Do not get this fraud broadband and regret inshaallah
- Location
-
- Location
- Essex
- Reviewing
- Post Office
- Date
- 2019-10-03
- Comments
-
AVIOD AT ALL COSTS!!!!! This service is the worst you will ever encounter, we had weeks and months of intermitted to no broadband, I had been on to their technical department on many occasions, without any success, to the point I advised them they had not provided a service so I was therefore not paying for something that was not provided, in return, they farmed the account out for collection, don't go near them, paid off the rest of the year owing, nearly £100, moved to sky, I may pay double the price, but no issues, service is constant. I cannot stress enough not to get involved and to deal with these incompetent idiots.
- Location
-
- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2020-04-14
- Comments
-
Biggest load of crap. I am a young adult living by my self for the first time so I don’t have a lot of money to spare on WiFi so I thought I’d try post office, even if it might be a little slower. But a little is a BIG understatement. Not only does the connection drop constantly, doesn’t stream videos fully on laptops or phones it also can’t connect to consoles. When I try to ring the only answers I get are that it’s to do with where it’s plugged in at on the wall, which is a huge scam because I work in IT and I know very well there’s only a small difference if plastic is intercepting the connection. THIS IS A SCAM TO GET MONEY OUT OF THE ELDERLY AND PEOPLE WITH LOWER INCOMES. Do not buy, it’s so crap I’ve just upgraded my data package instead so I don’t even have to bother with it anymore.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2017-09-09
- Comments
-
I should have taken notice of the awful Post Office broadband reviews before switching from the(excellent) Fuel Broadband, who ceased trading unfortunately. I am now a week with no WIFI and incoming landline calls due to a faulty line, the Post Office says this is due to Openreach being 'busy' and 'understaffed'. Have had to call numerous times to get an update, each time I am fobbed off. Made a big mistake here and am going to do all I can to cancel the 18 month contract. My sanity will not last that long dealing with their extremely poor customer service
- Location
-
- Location
- Markington
- Reviewing
- Post Office
- Date
- 2018-08-23
- Comments
-
Its not possible to give speed and reliability as even though the service was ordered a month ago I still am not connected.
I have poor mobile signal but when I do get through to someone they tell me that the problem is with another company and they don't know when it will be fixed. I have had them put the phone down on me on quiet a few occasions and no one seems to want to take responsibility. As an elderly customer I had thought that they would have considered the possible danger of not being contactable or being able to contact anyone myself.
I definitely do not recommend Post Office and am going to cancel my contract which I dont consider has begun yet as I cant use the landline.
- Location
-
- Location
- county durham
- Reviewing
- Post Office
- Date
- 2015-08-23
- Comments
-
NEVER EVER EVER, will I sign up with PO again!! Poor customer server, internet goes off every night around 9pm every 10 minutes. AVOID AT ALL COSTS. I am going with BT in 3days time. PO are useless, couldn't organise a P up in a brewery!!!! USELESS!!!!!!
- Location
-
- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2020-06-19
- Comments
-
Outages can exceed 100 in a day ranging from every twenty seconds to every 5 minutes. Exchange is down so no internet for up to 5 days, which also means no TV also. Customer service is appalling. Highly avoid.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Post Office
- Date
- 2017-11-13
- Comments
-
Why didn't I read the reviews first:( I have nothing good to say about the PO. Worst broardband EVER. Do NOT use them. You will regret it. I'm shamed to even be giving 1 star
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.