Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 1163 customer ratings since 2018-05-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

812 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Despite all the appalling reviews I have seen online, I decided to go with Post Office broadband (ordinary ADSL) because it was a fantastic 12 month deal. I AM SO GLAD I DID! Switching went smoothly and on time. The speed is always in excess of 7MB download and often over 8MB - the supposed upper limit! Previously, no supplier has ever given me more than 6MB. The online account manager is a well designed and functional web site All in all, I am a 100% satisfied customer ...... I will stay with PO as long as they don't excessively increase the charge at the end of my contract ....... I do like haggling and have no worries about switching utility suppliers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Seaham, County Durham. Post Office  
I really do not recognise the reviews I am reading as being from the post office. I think perhaps it is only those who are unhappy with their service that write reviews to vent their anger. It seems that every broadband provider is terrible that you would not touch any of them with a barge pole if only read these reviews. I have been with the post office for 2 years and they have been the most reliable provider I have been with. I have had no problems at all in this time and on the couple of occasions that I have called customer services, it has been answered quickly and dealt with immediately. I have had a good broadband speed and really cannot fault the service at all. Personally I would highly recommend the post office
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
scotland Post Office  
Against my better judgement,and having read numerous poor reviews I opted for post office broadband three months ago and I'm pleased I did. The service was connected on time, has not let me down at all, and my average download speed with three devices connected at the same time is 17 MB.

It's true to say that BT have recently replaced all the exchange boxes locally and this may of course be the reason that everything is running well, but as long as my broadband is working that's what matters to me.

I'm a high user of the internet and all times of the day and night and over the last three months post office broadband has not let me down. I can't comment on customer service as I've had no reason to phone them, but overall I'm pleased with my decision to take po broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Crowland Post Office  
absolute fantastic service I have the unlimited bb with home phone service never had a problem with any service an when I ring up to see what new deals are out there I am gifted fantastic service from everyone I speak too and always given a better price,

I would recommend to anybody
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
bamber bridge Post Office  
Been with p o broadband for about 10 days now. I get about 7.2 mbps at peak times and about 7.7 at off peak. Only dropped out once turned router off and back on and was back on line in no time. P o said I would get about 8 mbps and they weren't far off. So far would recommend this product. The only thing I have found is that apparently if you go over 100 gb in less than a month they may throttle the connection for the rest of the month.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby Post Office  
Ordered Post Office Broadband Unlimited and Phone after changing from Sky Broadband. Well I can tell you this it's been perfect, my set up was fast only took around 14 days to get online from first order. Everything works as it should do never had any problems and even getting a better speeds than Sky. So pleased saving money every month love it. Very Happy with the service no billing issues or connection problems even my NOW TV works perfect in every room with post office broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield Post Office  
I have had post office Broadband for just over 18 months now ,And never had any problems,I did think about switching provider , Because my introduction offer over 18 months has now expired and i am now paying more monthly.But because i have been happy with the post office service i have received over the past 18 months i decided to stay loyal to them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Keighley Post Office  
I switched from BT to Post Office broadband in Jan 2018. The big switch over day was 5th Feb.18. BT switched off my services at about 10.15am. Post Office livened things up at about 16.30 so the switch isnt quite seamless. The internet was quite unstable for the first 12 hours. Mobile phones having trouble connecting etc. I reset smart plugs a number of times. Amazon echo and dot ended up having a mind of their own.!! I called Post Office and they did SOMETHING to the router and everything seemed to settle down. A week later I was still thinking that although it was all working, things were not as they should be. I sent a message to Post Office online and they called back within 24 hours. I previously used my own TP Link modem router when I was with BT. They were very friendly and talked me through the settings I needed to set my own router - log in name and password etc (not that same as the account log in) and suddenly EVERYTHING was working great. All smart devices - plugs, bulbs, phones, tablets, TVs laptops...the lot. Im now getting a slightly faster speed than when I was with BT. My conclusion is that the Post Office router just isnt very good. It works but it should be better. To be fair I didnt think much of my BT or Sky one when I was with them so I think a lot of ISPs are simply giving out 'free' modem routers that are just not as good as they should be. If you want a decent modem router, best buy your own than use the ones ISPs send out.!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sussex Post Office  
We have braodband and anytime phone calls with the Post Office and setup has been quick and easy.
The braodband package is up to 38mbps which has proved very stable and consistent, we are getting at least 37mbps up to 37.78mbps at all times of the day.
The support team are friendly and know their stuff however we haven't needed much imput from them as issues with the service have been minor.
Based on experience from other providers of phone and braodband in the past and problems with braodband stability the Post Office have done us proud.
I would highly recommend the post office on our experience so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield south Yorkshire Post Office  
I am extremely happy with my service from the post office the speeds aren't the best out there but I am able to use my xbox online with no problems and streaming netflix and youtube is perfect. The downloads stick at about 780mb a second but I'm happy with that whereas other people giving low ratings might not be I'm not speed obsessed as long as my gaming works and streaming I tend to be happy and all that has worked since the day i installed my router untill now 6 months later not 1 problem
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Darlington Post Office  
Rubbish constantly contacting customer services very slow use more mobile data than wifi
  • Customer Service
    5 stars
Angus Post Office  
I would recommend post office to anyone my speed never drops below 13 got connected quickly, I think some people want a lot of speed, I'm happy with what I've got, if you with any company u will have some people just hat arnt happy but I give 5*
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Otley Post Office  
Recently browsing for a cheap broadband service I decided to sign up with the Post Office - unbelievably without checking their reviews. After signing up and having the engineer booked,I rather belatedly read them which sent me into a blind panic! Straight away I decided to cancel installation and sign up with a more expensive and therefore I thought better quality broadband provider. It was my step-daughter who pointed out that people only tend to leave bad reviews and only a very small minority take the time to leave a positive one with regards to this sort of thing.SO! I went ahead and I have to say that I have experienced nothing but a 5* service - from the initial organisation and communication regarding initial installation to the customer services team (I had to call twice for some advice) and now the broadband connectivity and speed. I was prompted to leave this review by my step daughter - a technically savvy city manager, who, having just stayed with us and working from home (in a very rural cottage somewhere in the Herefordshire countryside) declared that our post office broadband was just as good as her more expensive provider and she didn't experience any lull in speed or connection and is considering transferring to them!
In short, I am over the moon and if I had taken any notice of these bad reviews I'd now probably be paying twice as much!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Herefordshire Post Office  
I'm very pleased with the Post Office Broadband service.

We're getting speeds of up to 5.5mb which is about the same as the Talk Talk service we previously used. This is the fastest we can get in our area and is fine for things like YouTube.

The connection is reliable and the service is also a lot cheaper than the Talk Talk subscription we previously had.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chesterfield Post Office  
Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
W Sussex Post Office  
I have seen so many bad reviews of the postoffice broadband ,so I feel I must add my review for some balance.I have been with the postoffice since 2009 and I have no trouble at all. Two months ago I updated to their fibre broadband and I am still delighted with their service.The change over was 1st class, speed was stated to be unto 38mbs and I am getting 39mbs with no drop-outs.Price is competitive with the competition.
Whats not to like !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chippenham Post Office  
Brilliant service cant fault postoffice. Brilliant i can pay with my card at postoffice too.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Post Office  
I have been with the PO for about 10 years now. I can honestly say there never has been a problem with broadband at all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Saltcoats Post Office  
Just want to thank the patient people who guided me through everything today. Found them so polite and helpful makes us sure we will not change our broadband provider. Please pass my heartfelt thanks on to them, they are much appreciated.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
West Lulworth Post Office  
I tried other well known competitors for a 12 month Broadband contract only to be told that I need to pay (up to £100) for an engineer to come out re the phone line and, in one case, came in for a really hard sell in relation to fibre. I rang the Post Office and everything was arranged quickly and easily. No call out- they just swapped the line over- and everything else happened as stated; the router arrived through the post and the service began on the date agreed. I received correspondence throughout and, so far, couldn’t be happier!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brixham, Devon Post Office  
I really think reviews on this site should only be comparative, i.e. relative to the competition.

We used BT for 2 years with average but acceptable speeds (ranges from 15-35 mb/s with hardly any drop outs). But their bills went from about £25 a month to £40 so I switched to P.O. which is costing me £20 a month. I was told when I did this (by both BT and P.O. actually) that they all use the same line unless you pay for fiber optic so there should be no difference in service. I can say after 2 months use this is completely accurate. My broadband speeds have not been affected at all.

In addition to this, P.O. sent me out a router and switched me over on the date they said they would, without me having to do anything after the initial phone call. It was incredibly easy, one month my bill was from BT the next it was from P.O. And the online account BT gave me works perfectly as well, for changing settings and such.

This is why I have given them 5 stars for everything. As a service provider you can only work with the tools available, people like the Post Office aren't generating broadband in a factory, they are just connecting us to the line. Relative to the area that I live in, P.O. are doing a great job for me and I am super glad I changed over.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
BS40 Post Office  
switched from EE to post office, excellent service, a consistent 11mps, had it for 9 months now, far better than EE, very pleased.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
fylde coast Post Office  
Excellent customer service and support. Decent line speeds and cheap!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Leeds Post Office  
I had a problem setting up so called the support line. Very polite and efficient and sorted the problem. Not superfast speed - average 3.2 download but enough for what we want. All good so far.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Crewe Post Office  
After my husband died,I decided to get a better deal (helped by my son) so opted for post office broadband as it seemed very reasonable and also included a new phone line(can't remember the deal it was less than a tenner I'm sure) I had complained for years to my previous supplier Fuel Broadband to fix my crackly line....never any joy from them,so I ditched them and got a new line for next to nothing and unlimited broadband on a very cheap deal (including weekend calls abroad)....Having read all the reviews on here I wasn't optimistic but I have to say I'm very pleased,I can't grumble about the broadband or telephony at all,it's all been reliable and I'm able to do all that I want, including using Netflix and catch up TV without any problems!! For me it's been great....Sadly it would appear I'm the exception!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Torquay Post Office  
Being a previous BT ISP user for many previous years, this PO basic Broadband deal has saved me 60pc of my previous line rental/charges, in the first year (ok, I cut out the free weekday calls). Even at the full rate, I now save 30pc of monthly fixed costs compared to BT. Please note that I am a light Internet user (Chromecast are my biggest downloads), but my service has now been faultless for 18 months.
I recently contacted PO for Freephone tech help (on my Girlfriends service!) and as well as getting straight though to a very helpful English guy, the problem was resolved by him, remotely, within 1/2 hour, Well done, thanks. Summary is, I have a great service at a great price, for my requirements.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
W Sussex Post Office  
Excellent.If there was one problem,the speed is slower than my last provider though it is adequate for me.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
wet midlands Post Office  
I have had post office home phone and broadband package for over a year now and I can honestly say I can't fault them.My installation was free and was sorted out very quickly with text message updates.The landline is great and I have chopped and changed my call package several times (via my on-line account) currrently I pay £4 extra a month to have free anytime overseas phone calls....amazingly good value!! The broadband router looked a tad flimsy and cheap when it arrived but astonishingly it has provided consistently reliable internet (we watch Netflix every night).....am I the ONLY satisfied customer on here?!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Torquay Post Office  
Moved to PO Broadband as their price was VERY good and THEN read the reviews and tried to cancel before it went live. An extremely personable lady at PO talked me out of cancelling and hey presto, the switchover went like a dream! My big concern was the streaming speed for Netflix HD but this has been fault-free since start-up. The speed is a little lower (11mbps) against 14mbps that I was getting from Plusnet but in the event it causes no problems and Plusnet didn't do me proud. Altogether HIGHLY recommended!!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Southampton Post Office  
I have been with post off broadband for about 3 years and haven't had any significant problems. customer service has always been excellent broadband speed and reliability has always been great. thanks to everyone at post office for a fantasic service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
halifax Post Office  
Looked at the reviews here after I'd ordered and feared the worst, especially after a disastrous attempt to switch to Sky nearly 2 years ago. Actually it's worked out really well so far. I am saving nearly £150 per year and I am getting the same service. Went to bed one night with old provider, woke up next morning with the Post Office, plugged in and everything has been fine. 10Mbs is what I was getting and continue to get - it's all I need so I'm happy with that.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Swanage Post Office  
Switched from Sky. Saving £17.50 for the first 12 months. Then £10 a month after that. Internet was off for about an hour while it switched over. Getting 10mps instead of the 8mps with sky. No reliability problems.
Had a small problem with the phone line (no caller display). E-mailed customer services who were useless. Phone customer services who were very nice and professional. Problem was fixed in 24 hours and they rang me to check it had been sorted.
Would be 5 stars but the virus software caused my Windows 10 laptop to need to be restored to factory settings to get it working again.
Overall would not hesitate to recommend Post Office Broadband.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Yorkshire Post Office  
Was not sure about changing from BT after reading reviews, BT kept increasing prices but the service was good.

I spoke to Post Office about reviews who pointed out that most other providers reviews were just as bad, I decided to give it a go, after all saving over £30.00 a month is very tempting.

After a month I am pleased, the changeover went without a hitch, my BT service shut down in the evening, I plugged the router in next morning signed into WIFI and everything was up and running, a little slow for the first few days.

Checking download speed with speedtest.net shows that I am getting a consistent 15 mbit per second, about half the speed that I had from BT, this however is not noticeable in day to day use.

I think it is a shame that we have to go to the trouble of changing provider to get a good deal, no thought to customer loyalty.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Norfolk Post Office  
I have read some very negative reviews of this provider but I can only speak as I find. We have been with them for nearly a year now and have had nothing but good service and support. When broadband failed on one occasion an assistant was very helpful and talked me through the most likely cause. When it was discovered that the cause was a faulty router a replacement was in the post arriving the next day. Once again the assistant was prepared to go through the steps of installation with me. So no, I have no complaints and found the customer service and provision of telephone and broadband excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Notts Post Office  
Cheapest contract for broadband and landline I could find. I'm with them for 3 years now. Just called them because I'll move to another city and they sorted me withing 10 minutes, all good news. No moving costs, no engineer needs to come out and I will now have an even cheaper contract with a better broadband speed. Mind you, I don't use the Internet at home very often.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Cleethorpes Post Office  
Early days so hence reliability and speed scores but everything happened on time and information and telephone support were great.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Seth Wales Post Office  
Cheap and cheerful - steady 15-16 Mb speed, rarely loses service, reliable router. Customer service promptly dispatched a replacement when my first router was killed by a lightning storm.
Note that I live in an urban location with good infrastructure and live alone so I don't put my connection under any strain.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Plymouth Post Office  
For the first month everything was fine, then my connection got steadily worse until one weekend - nothing. I rang on the Sunday, the man was very helpful & not at all patronising. I did all the things he suggested & it worked almost straight away. 2 weeks later everything is great. The reason was that I'd started turning off the router at night! So simple.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Birmingham Post Office  
speed is a little slower yet my PC seems quicker landline is clearer than with BT no direct debit just pay each month best of all BT £41 a month PO £21.90 a month including anytime calls and no paying 3 months in advance catch up TV is great too WOOHOO!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
LEICESTER Post Office  
I'm only writing this review because there are so many poor reviews. I'd normally only bother to write a review if I had a problem (and it wouldn't be very complimentary!).

The Post Office provides me with a very reliable, reasonably quick service for not a lot of money. I'm with them on price only, there are no frills, the router is basic, I've no idea if I have web space included and I don't use a service provider email address for myself. Oh, and the website is really basic too - but I'd rather have it this way rather than be faced with flashing X-Factor adverts and the like!

The speed is exactly the same as it was on Talk Talk (which became expensive) - not a surprise really, the Post Office uses the Talk Talk equipment in the exchange.

All in all a reasonably satisfied customer - just don't put the prices up - or start charging me for not paying by direct debit. Please!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Rural Lincolnshire Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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