1,366 Customer Reviews over 35 pages
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- Location
- south wales
- Reviewing
- Post Office
- Date
- 2016-10-15
- Comments
-
I joined 10th Oct (this week) & have nothing but trouble. The first password sent to me by mail was not accepted when I tried to sign in. I phoned for help but an auto voice stated all lines were busy and told me to call back later, which I did a further 3 times that day but could not get to an advisor. the next day I did talk to an advisor who provided me with a new password but again this was not accepted when I entered it as did the next new password that was provided, so the person who was dealing with this problem said a new password would be sent to me within 5 days.
Now for the big laugh 3 letters arrived, same post from PO, the first 2 each contained a password, but they were different from each other, the final letter contained a plastic card enabling me to pay my monthly account at any PO counter, and to make matters worse the customer ref number was not mine. I tried to log on just now and a message came up that there was a problem with the site and try later No way can I recommend this outfit.
- Location
-
- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2018-06-21
- Comments
-
Absolutely terrible! Internet is unbelievably slow all the time and now stuck in A 24 month contract with them ! DONT go with these please choose a different provider . I have to use my phone Internet hot spot to even use my laptop at home ! would never recommend and can not wait for this stupid contract to end next may !!!!!
- Location
-
- Location
- Macclesfield
- Reviewing
- Post Office
- Date
- 2022-02-16
- Comments
-
Over a month without internet. calls and complaints ignored, have yet to get a service update, an email or letter despite them saying they have contacted me. Gone with another provider but on hold as PO are still working on my case, diabolical
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2021-11-22
- Comments
-
I done contact with post office home broadband its very very very very very &0 low service. If you calling customer service you will keratin not any experience everyone transferring you for anthr one maby you stay all day in phone& end very old woman answer you
- Location
-
- Location
- devon
- Reviewing
- Post Office
- Date
- 2016-08-08
- Comments
-
PLEASE AVOID AT ALL COSTS...was with bt many years when contract ended i moved at same time had no broadband and phoned post office as had some info from my main exeter post office by a woman pushing broadband so got a leaflet and verbal info sounded ok i thought but with moving mislade it so phoned the post office to get through to broadband spoke to a adviser with a Liverpool ascent and asked many questions some of the info was wrong and she kept going off to ask questions putting me on hold for ages i was on my mobile phone at the time i questioned her answers some and she got very nasty saying she was experienced as i had asked to be put thu to a experienced adviser or manager i took her name and she after holding for ages said no one to speak too usual story these days i thought and she cut me off i phoned and complained and was just rude to again by another adviser then phoned again pretending to be a current customer and explained my complaints to a person who said i would get a call back i explained all and gave a first name as never any surnames as usual and as i had a time i wrote down was told they would listen to the call i was called back and told she would be spoken too and a person would call me back i manged to ask for a month free as had all the bother and got a call back to do a contract i gave all details to be told at the end they do a credit check he said i had been declined i said what i have a excellent credit of a high score with no negs so i requested it in writing /letter which i received saying experian is who they use i contacted experian who sent me a copy of my file credit and score a copy of any company who have done any checks no post office i was told what so ever i checked on net as well so contacted them post office by phone who insisted they had done a check and i was declined so i put a complaint in twice to get fobbed off with i was declined so complaint to experian who insist a full investigation has been carried out and gave me a final decision saying no contact from the post office so it was a cover up and time wasting stressful time i may go to a ombudsman type thing to complain but moving has taken its toll and as i look after a very old man who has had a stroke and has problems with memory so needed phone and broadband my advice is avoid post office has been privatized and the call handlers are not good at all so give it a wide birth i went back with bt who never questioned my credit when did a check the same day when i asked them was it ok they said yes no problems at all so went with them even tho post office seem cheaper dont trust them at all
- Location
-
- Location
- Scotland
- Reviewing
- Post Office
- Date
- 2018-04-20
- Comments
-
Months of slow speed, and monthly complaints. The people at the call centre had different excuses, slow Wifi, I had to input several lines of code to get internet speeds, then I was told of a site that would measure it automatically, but I had to do it several times a day. Told to phone in results. Incomprehension!
i.e. told a load of nonsense.
Eventually they admitted they couldn't give me a useable speed and advised me to transfer to Plusnet. They said there would be no cancellation fee.
Now I find they have taken £190 out of my account twice this month.
Phoned them, deepest apologies and they will refund.
This whole episode has been a disgrace.
What a shambles PO Telecommunications is. Outrageously bad.
- Location
-
- Location
- Scarborough
- Reviewing
- Post Office
- Date
- 2018-12-17
- Comments
-
Used to be fine, these days it seems to be off more than on. Terrible.
- Location
-
- Location
- Warrington
- Reviewing
- Post Office
- Date
- 2016-01-15
- Comments
-
DONT EVEN THINK OF SIGNING UP WITH PO BROADBAND. They are atrocious in both technical service and customer service. I echo previous poor reviews.Since I moved over from PlusNet on 15th December my broadband has been next to unusable, especially late afternoon and evenings when it cuts out completely. Nothing wrong with line or anything else because its up at 5.4 Mbs between 2am and 7am. No catch up tv over Christmas. Tech support useless. They each had their own theories and one told me to buy new master socket from Maplin and change out which I did, but unsurprisingly no change. Basically, you get the dregs of service after BT has provided for their customers. I cancelled and moved back to PlusNet but they sabotaged that by creating a phantom order and stalling the changeover. Very difficult to get in touch with customer support, they cant do anything, failed to reply to my calls and text and wont provide surname of manager. To cap it all they disconnected my phone without notice. Don't go there to save a few bob on line rental. Absolute rubbish.
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2016-05-28
- Comments
-
The problems started when trying to buy the broadband package on the website, which had a technical problem. The next issue was difficulty in trying to speak to an advisor as the automated system wanted a land line number (we don't have one). We eventually got through to an advisor and we were then given a date and time for an engineer to visit our address. Two weeks later and the engineer failed to appear. Another call to the PO resulted in an assurance that an engineer would visit shortly. Yet another two weeks have passed and no engineer has appeared or any communication from the PO. Needless to say we have cancelled our order. Truly terrible service and it is amazing the PO is still in business if this is what the average potential customer experiences. Not happy.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2016-11-04
- Comments
-
My mum wanted cheaper wifi and to save money so bought this one - constantly makes me frustrated as I cannot do homework effectively from home with awful connectivity. (Have been waiting to send a snapchat for 20 mins, will play no videos without buffering etc) - I am 16 and would rather her spend my pocket money on decent wifi rather than this, and usually resort to using 3G or 4G at home rather than out and about
Please only get this if you have deep seated internal anger and you feel like you need to have a viable reason for smashing something in your immediate vicinity. Only good for posting letters.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2017-01-30
- Comments
-
The most awful broadband supplier ever. A month of speeds at 0.3Mbps, before they agreed to allow me to leave without charge. Still they are trying to send me a bill of £220 for early termination. I have paid for broadband for 4 months now and they refuse to refund the broadband charges I have paid. I now have approx 30Mbps with Origin Fibre for the same price (exactly the same telephone socket!)
- Location
-
- Location
- belfast
- Reviewing
- Post Office
- Date
- 2017-11-27
- Comments
-
Broadband speeds are a disgrace and staff are incompetent. Avoid like the plague. I have major difficulty believing that these gangsters are in anyway connected to the post office.
- Location
-
- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2020-01-10
- Comments
-
Do Not Go With These! Even when the connection worked it was way below the lowest guaranteed speed. There's no way to cancel without incurring fees. They are thieves. I went with a different provider and now have no speed issues at all
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-02-19
- Comments
-
When I read the bad reviews, I thought there is no way a broadband provider using BT's network could be so much worse than all the others. I was wrong.
Their service is plagued by network drop-outs and down-time lasting a few minutes each time, but very frequent (even when using a wired connection instead of wi-fi). I have had broadband since 2002 using many different providers, and have never experienced anything even close to this level of unreliability.
Speed is the worst I have experienced since 2003: <2 Mbps down, and a truly glacial ~0.2 Mbps up! Customer services tell me there is no way for customers to find out out about scheduled downtime, or to check the service status in their area. Even after jumping through the ludicrous checklist that tech support require to rule out a fault inside the home, they did nothing to resolve the issues.
The small print on their website claims they do not use any traffic management, and yet the connection mysteriously drops whenever a P2P network is used for more than an hour.
I coughed up the early cancellation fees just to escape the torture of this service. Heed this warning: spend a couple of pounds extra an go elsewhere!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2019-01-08
- Comments
-
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
- Location
-
- Location
- Penarth
- Reviewing
- Post Office
- Date
- 2019-01-18
- Comments
-
AVOID AT ALL COST
I signed up for a £19 per month unlimited broadband and free calls package, an 18 month package. I’m 12 months in and total charges have come to £421.55 instead of £228 that’s an over charge of £193.55 so far.
According to customer services my monthly contract is actual £19 plus £3 for free evening and weekend calls. Considering I worked during the day, very few calls are made during the day so how my monthly bill can average £35 is beyond me. The internet reliability is dreadful and the speed very poor. Sadly I’m stuck with them for another 6 months and WILL be changing providers. Please don’t use the P.O. for broadband and telephone services, it will cost you a fortune
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2015-12-01
- Comments
-
Useless Post office telephones
I have been waiting for almost 4 weeks for the Post office to connect my telephone service. Having spent almost 3 days on the phone to them and waiting in for them to connect our phone up, we are still without.
Their customer service centre is useless. Unless you have a problem that works with their on screen prompts...dont bother ringing. No one is empowered to make a decision
despite having spoken to a manager...I am still without telephone service. They cannot understand unless it works with the script they are given.
We are a new customer waiting to be connected. I told the operator when I first called, that the wire to our house was not connected...its a new house. I could see the wire dangling from the telegraph pole. I said "it needs to be connected into our house "
This must have thrown them entirely..no one could understand what on earth I was talking about.
I then went through a series of phone calls with I believe almost every operator in "Post office telephones" kept getting cut off, left holding on for periods exceeding 50 mins at a time. Every time I got cut off or transfered I needed to go through the whole proceedure again. Name address, postcode account number. I went from pillar to post no one was able to do anything.
For me it was a simple request....Get someone round to connect the phone wire into my house.
just wished I had read some reviews before committing to them...Terrible useless!!
- Location
-
- Location
- RYTON
- Reviewing
- Post Office
- Date
- 2019-11-22
- Comments
-
DO NOT waste your time and your money, you would get a better and faster connection if you stood outside your own house with a metal coat hanger,connected to your phone or computer, if you want to have more than 1 browser tab open at a time, this is not for you, no sympathy for any one who still select's this provider, over ANY OTHER
- Location
-
- Location
- Poole Dorset
- Reviewing
- Post Office
- Date
- 2020-01-15
- Comments
-
Appalling, they get you to sign up then give you the worst, slowest, useless broadband. Then they try to get you to sign up for more expensive booster packages.
A dishonorable con, fraud, deception.
Do not sign up to this service.
Shockingly bad, criminal in a way.
- Location
-
- Location
- bolton
- Reviewing
- Post Office
- Date
- 2020-02-04
- Comments
-
The worst ever broadband provider I have ever been with , customer service cant even understand them broadband speed worse than the old dial up connection , Cant wait till my year is up January next year , will never use them ever again slow braodband very VERY slow and none existent customer service
- Location
-
- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2019-11-22
- Comments
-
Avoid at all costs, the worst broadband I have had. constant faults, slow speeds. the router disconnects all the time. Complaints are dealt with they claim to have called but haven't. If I could leave zero stars that would still be too high
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2016-11-28
- Comments
-
I already had homephone with the PO which worked fine. I have a new Panasonic Smart TV and thought it would make sense to set it up so I can watch Netflix. The order went through, and a small flimsy router was sent through. To cut a long story short, it didn't work. The TV connected to the router fine, but the router didn't have the power to do anything further. The instructions didn't include Smart TV (only laptop, mobile, etc) so I assume it was never intended for it. I also discovered that the router needs to be near the TV - it was in the hall, but even with the door open there was still no signal. One instinctively knows when something isn't going to work and after three days I gave up. 10 phone calls later I finally managed to find someone intelligent at the PO cancelled the broadband on the basis that I was mis-sold it and that I had paid for something that could not be used, and that it was not fit for purpose. I believe what the PO offers is not suitable for Smart TV's and it should be explained at point of purchase. I also should have read the reviews prior to receiving the router - I had two weeks to do this, but didn't think I would have to, as I trust the PO. Not so much now, I have to say. Very disappointing.
- Location
-
- Location
- Reading
- Reviewing
- Post Office
- Date
- 2018-09-16
- Comments
-
Utter fraud. Downloads run at a hundred Kbps or so. But when you go to a speed test site you see multiple Mbps.
Avoid avoid avoid
- Location
-
- Location
- Swindon
- Reviewing
- Post Office
- Date
- 2018-11-29
- Comments
-
Stay away from this service. I had my go live date on the 26th November and I’m still waiting for internet on my router it’s been 3 days. I tried calling them several times but they said their engineers are working on the problem but never turned up to check my line. Never get tempted by their low price this shows that lower the price they provide the worsts service.
- Location
-
- Location
- Merthyr Tydfil
- Reviewing
- Post Office
- Date
- 2019-02-27
- Comments
-
Please do not use the Post Office for your broadband. We have been trying to resolve slow speeds with no luck and the customer service is dreadful!!
- Location
-
- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2016-06-29
- Comments
-
Appalling. I live ina rural area and previously had Plusnet. How I wish I had not switched. I had an excellent servive from Plus Net. Have been complaining to Post Office since installation over a month ago Download speed today 0.85. Avoid
- Location
-
- Location
- nottingham
- Reviewing
- Post Office
- Date
- 2020-01-07
- Comments
-
do not trust this company customer service unhelpful one says one thing and another tells you something differant and last 2 months they have taken more money out bank then they should they charge what they want wen a bill should be 19 pound a month and they take 32 pound don't touch this company
- Location
-
- Location
- cornwall
- Reviewing
- Post Office
- Date
- 2016-12-02
- Comments
-
absolutely furious 3 days hanging on phone to listen to that dreadful durge'no internet proper for nearly 2 weeks ,time wasted waiting for response, still got nowhere, reckon customer is important in that case answer our calls and prove it, internet required desperately for 3 people with mobility issues, that aside this is disgusting
- Location
-
- Location
- london
- Reviewing
- Post Office
- Date
- 2020-11-18
- Comments
-
Catastrophic provider, the worst you will ever get. impossible to get a stable connection ...multiple complaints and attempts to contact their "support" service...but 2 years later i still have to work/leisure on this sort of connection.
network engineer ..so may not be obvious but timeout means you have no internet connection ...
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- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2015-06-16
- Comments
-
Basic landline service, couldn't connect us -
My father's an 80 year old pensioner, with serious health issues. He was left without the ability to make out going calls for 3 weeks. Engineers on pre-arranged appointments failed to contact him directly. He cancelled plans and stayed in for these visits. Clueless support staff did not address any questions directly over the course of 12 phone calls (20 minutes each). As others have said, they give you the run-around. Automated checklists / troubleshooting scripts in the post did not address any issue at hand. An engineer was required, not time wasting letters. Finally, their insistence on customers to conduct their own 'line tests' using mobile phones, demonstrated utter incompetence and sheer unprofessionalism. How many pensioners favour smart-phones? Why should owning one be necessary, for this provider to be able diagnose faults on a service they are supposed to provide?! Other telecom companies manage connection hassle-free within an hour, the P.O failed after 3 weeks. Researching the P.O
online is revelatory, I'm glad I insisted he cancel the contract asap. Their customer care is truly abysmal and their service non-existent in our experience. Having an arrogant Nigerian on the other end of the line, a guy who could barely speak English properly, aggressively barking orders doesn't instil much confidence in a pensioner. Not good for any business providing coms service. Where ever you are NeWANAGU, thanks for aiding our decision... Please stay away from this provider folks.
- Location
-
- Location
- Angus
- Reviewing
- Post Office
- Date
- 2018-12-21
- Comments
-
Worst internet I have ever seen. Claimed 12mbps but actually getting 0.65 Mbps. The router doesn’t work properly you have to keep reconnecting your phone also says you have the wrong password even though you were connected 10 seconds ago
- Location
-
- Location
- Scotland
- Reviewing
- Post Office
- Date
- 2020-02-24
- Comments
-
The absolute worst broadband I have ever had. Think my original dial up modem was quicker and more reliable. Took the hit on the cancellation fee and switched provider it was that bad. Avoid at all costs - the cheap monthly payment is not worth the misery!
- Location
-
- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2020-04-23
- Comments
-
Never ever ever buy Post Office broadband. It is utterly useless and cuts out relentlessly...want to stream a movie? Forget it! I have been stuck in this contract for 11 months...there is light at the end of the tunnel
- Location
-
- Location
- Wrexham
- Reviewing
- Post Office
- Date
- 2017-01-17
- Comments
-
Very poor customer service. They just send automated reply to complaints and no other response. A 1 star ratting is too much. Deserve zero rating on all categories. Worst broadband provider in my experience.
- Location
-
- Location
- Mandfield warsop
- Reviewing
- Post Office
- Date
- 2020-09-26
- Comments
-
Omy mother pays her bill every month with the post office of voice recording services. My mother is diabled and can not pay it any other way. I live with my mum over her diability which is bad. She had paid her bill 3 weeks ago as she does every month and its on her bank statement i pay for her vi her phone so i no this. And today we had a letter saying she is in debt with this by£105 which i no she is not as i rang the voice service to pay a £158 bill 3 weeks ago and always make sure its paid evety month. I make sure of that and it came up on her bank statement too. And always paid on time. Noy happy with this as now being threatnening to cut of our wifi and phone if we dont contact them asap.
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- Post Office
- Date
- 2020-11-01
- Comments
-
SCAM!!!! SCAM!!!! SCAM!!!! The WiFi was absolutely shocking for 12 months of contract me and my friend couldn’t even load the internet some days AT ALL has to use our 4G instead. If this wasn’t bad enough that the end of my 12 month contract I got charged £30 then another £15 because apparently ‘although your contract ended you still have an account with us so need to pay. Absolute jokers god awful WiFi, god awful customer service and day light robbery. Never again, do not recommend, pay a little bit more for someone more reputable than this shambles.
- Location
-
- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2015-07-30
- Comments
-
Zero stars not possible ? Just signed up with BT two days ago which is more expensive and poor CS reviews but I CANNOT put up with the PO any more. Phone fine, it's all broadband issues - the speeds are terrible ie 0.2 upload, 0.05 download. And you get no joy from the 'technical' dept who give a different story every time you speak to a different person - line tests not done, call backs not made, speed tests not 'on system', e-mails not received .... on and on. Anything to get rid of you and not admit they can't supply reliable broadband anymore. I've had enough and jumped ship. If this comment helps anyone thinking of using them, decide not to - I've helped.
- Location
-
- Location
- LEIGH-ON-SEA
- Reviewing
- Post Office
- Date
- 2017-10-20
- Comments
-
Very slow, screen just freezes for ages. Can't watch YouTube just cuts out after a minute.
Stuck till end of contract!
Avoid.
- Location
-
- Location
- N. Ireland
- Reviewing
- Post Office
- Date
- 2016-01-15
- Comments
-
Have just moved from BT in October 2015 to Post Office Home Phone and Broadband Premium. I can tell you now that there is nothing premium about the service they are providing to me. Broadband speed is dismal at .34 mb/ sec after 4 pm weekdays and that's with the telephone exchange just around the corner. In fact the speed is so slow that I have to conduct tasks such as online banking in the early hours of the morning otherwise the site just times out. Their customer service leaves a lot to be desired - absolutely useless in my opinion. Have taken out two separate support tickets with no response to either. It appears they're just not interested. Like other's are saying here - if you want a decent broadband service, pay a little extra and look elsewhere. When my 18 month contract is up I'll certainly be taking that advice unless the Post Office drastically improve their service. I think it's a shame that a trusted UK Company feel it's ok to treat their customer with such disregard.
- Location
-
- Location
- Stalham Norfolk
- Reviewing
- Post Office
- Date
- 2017-04-03
- Comments
-
Totally useless, just had an automated message on my mobile saying my bill was overdue, explained it was paid via my bank over the counter ten days ago and three days before its due date. Wanted me to photocopy the receipted bill and send it to them as proof of payment!
Not fit for purpose, connection is terrible I intend to contact offcom to see if I can get out of my 18 month contract, come back B T all is fore given!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.