1,366 Customer Reviews over 35 pages
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- Location
- Otley
- Reviewing
- Post Office
- Date
- 2020-12-01
- Comments
-
Problems from the very start - it took 4 visits from the engineer to replace all wiring from telegraph pole to the phone socket and still very slow service that kept dropping. Nex to be blamed was the cordless telephone - replaced at my cost - still the same. In all it took 3 months to get a useable service which only dropped out once a week or so and was a reasonable speed until after I told them I would not be renewing my 1 year contract when the speed was cut in half. Switched to plusnet and set up 3 computers 2 phones and smart tv in half an hour.Speed is fast and stable.
- Location
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- Location
- Llanrhaeadr-ym-mochnant
- Reviewing
- Post Office
- Date
- 2019-06-07
- Comments
-
Chose the Post Office thinking it would be a reliable brand. Signed up just over a couple of years ago. Wasn't expecting it to be fast due the area which I had just moved into. It wasn't, and was constantly going off. Renewed the contract after 12 months even though it had noticeably increased to in price to find the service had gone worse. Was going off more often and was getting even slower, every time I rang them they said they had tested the line and the fault was internal. After the second contract ran out I went on Go Compare and got a good deal with SSE, nearly half what I was paying, plus it included mobile calls. Been with them around three months now, internet has never gone off and the upload and download speeds are fantastic. The Post Office router is very cheap looking compared to the SSE, maybe that's part of the problem.
- Location
-
- Location
- 22Westman Road
- Reviewing
- Post Office
- Date
- 2019-06-13
- Comments
-
Expensive for a very slow speed and regularly dropping out
- Location
-
- Location
- Edmonton
- Reviewing
- Post Office
- Date
- 2017-08-23
- Comments
-
This company should be ashamed of them selves for deceiving people to join their broadband. It is absolute crap. Please please, do not make the mistake I made in joining them. I joined and it took one month to get it up and running, when it did, the speed is zero after I was lied to at the time of joining that it is a fast broadband. I gave one star because I could not leave it black. Post office broadband should be closed down. They are deceptive.
- Location
-
- Location
- West Sussex
- Reviewing
- Post Office
- Date
- 2018-01-05
- Comments
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When I moved from Dorset to Sussex I kept my phone account active as, to start with, I was still visiting my old flat.
When I finally came to close my account at the start of October I went onto Fuel broadband website and discovered they'd sold their telecommunications business to the PO; this was the first I knew about it. I then checked my bank statements and discovered the PO were charging me nearly double what FB had been. Not a nice way to discover my telephone provider has been changed
I finally found some emails from the PO in my spam folder; I now had an account number for them. I E-Mailed them requesting my account be closed, they told me I have to ring up to close my account and that they won't close it till I ring; surely it's not legal for them to blatantly ignore my instructions. I finally got a cancellation order put on my account today though 14 days seems like a long time to take to cancel an account; maybe 14 days is how long it takes their slow internet speed to deal with the cancelation request.
- Location
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- Location
- Tyne and wear
- Reviewing
- Post Office
- Date
- 2018-09-30
- Comments
-
Absolutely hate the post office.
Internet never works or is never in range and router keeps shutting down.
I have contacted the post office and they just keep telling me to do tests which I have done and there is still no difference.
Now I am refusing to pay for a service I am not receiving
- Location
-
- Location
- Smith
- Reviewing
- Post Office
- Date
- 2015-11-02
- Comments
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Worst service I've ever seen. Support staff limited in what they can do and say. Broadband speed non-existent, quicker with a stone tablet and a chisel (and you think I'm joking - not)! Hours after taking the service they put the prices up! I find absolutely nothing good to say about them. OFCOM please investigate these inadequates and slam them with a fine.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-06-15
- Comments
-
I don’t normally leave reviews but this Broadband service is so bad, I felt it a civic duty to warn anyone who’d read this review to avoid Post Office Broadband at all costs. Like other reviewers it disconnects 2 or 3 times a day, now you might say ‘not a big deal’ , but after a few months of this you’ll be pissed off. After nearly a year it’s giving me psychotic episodes and that’s from my 10 year old son. He reminds me every time it’s interrupted, that it’s my fault for buying such crap service. It’s not even fast, just about getting 7mps on WiFi. Do yourself a massive favour and avoid Post Office and the scum that service it Talk Talk and pay a little extra for some piece of mind.
- Location
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- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2019-10-29
- Comments
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Do not go with this post office broadband it’s NOT GOOD in customer service and they IGNORE THE CUSTOMER and don’t give the right service and not good in time. I have been waiting for a month to receive my Reuter and they gave me a fake date that the internet will go live I waited and it didn’t so I called they said they will get an engineer out in 4 working days. I waited after that I called asking where is the engineer they said they will bring another one out in 3 more working days!!! It’s a Joke!
- Location
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- Location
- Enfield, Middlesex
- Reviewing
- Post Office
- Date
- 2019-12-23
- Comments
-
AVOID!!!!! I am desperate to leave my contract. The customer service is appalling. Making me feel wrong for asking about when WiFi will be restored!!!! As soon as my contract ends I'm off!!!! Post Office employ Customer service workers with MANNERS!!!!! Disgraceful! I'm going to change providers at the first opportunity. Been a customer for nearly 5 years!!!! Treated appallingly.
- Location
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- Location
- Penrith
- Reviewing
- Post Office
- Date
- 2020-02-14
- Comments
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I read the reviews and thought surely they can't be that bad ?
Oh dear. I was put on the wrong contract at the wrong price. Twenty minutes wait on the phone for a customer service person who then told me it wasn't his fault or the Post Offices, it was Fujitsu, who he said oversees things. Eventually he told me that for 10 days although someone had instantly saw they'd filled out the boxes incorrectly, their method for telling others had not been seen or actioned. He then said he couldn't do anything until I went ' Live '. I asked what do I get for the time wasted and the mess about. £ 5. Wow ! This is all before I'm supposed to be connected next week.
Leave them ? Maybe I should but it's just a pain to switch again. Maybe they should just be able to do their job ?
- Location
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- Location
- braintree essex
- Reviewing
- Post Office
- Date
- 2020-08-12
- Comments
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router keeps dropping out 6 times a day latest speed test through WHICH 42mbs download over ethernet 68 should be the lowest and they still tell me NO PROBLEM FOUND,
this is breach of contract, take me to court if they want i have all the evidence
- Location
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- Location
- Felixstowe
- Reviewing
- Post Office
- Date
- 2018-02-10
- Comments
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Ashamed to be fooled by this company for broadband. Nearly two weeks without Internet, lots of phone calls and still no further forward. Notes ain't read when phoning in so constantly repeated myself.
Let down massively. Mbps 1.1
- Location
-
- Location
- home
- Reviewing
- Post Office
- Date
- 2009-08-05
- Comments
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i cannot get any satisfaction
- Location
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- Location
- West Cumbria
- Reviewing
- Post Office
- Date
- 2015-04-29
- Comments
-
Signed up after moving 7 months ago as TalkTalk who I was with refused to supply phone or broadband.
Their service is absolute rubbish, connection drop outs are common (my record being 64 in 24 hours) and the speed is never more than 2 Mbps and often under 1
Customer service is a joke - they promise to look into the problem and phone back but never do. There is a person called Giles (who may or may not exist) who I am always told is handling my problem. He has supposed to have been phoning me since 10th April. On Monday I threatened to cancel and was promised that it was 100% certain he would contact me before 5pm yesterday to tell me what was happening. I phoned at 5.05pm and cancelled - interestingly they were more than happy to cancel the early termination fee.
- Location
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- Location
- Canterbury
- Reviewing
- Post Office
- Date
- 2018-12-27
- Comments
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Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
- Location
-
- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2017-11-02
- Comments
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Broadband speed so slow unable to do anything as websites time out.
- Location
-
- Location
- Holmes Chapel
- Reviewing
- Post Office
- Date
- 2019-10-03
- Comments
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If I could give minus's I would, worst broadband I have ever used, basically paying for nothing as it buffers constantly making anything impossible to watch via amazon firestick. Can't wait for the contract to come to an end. AVOID AVOID AVOID !!!!!!!
- Location
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- Location
- Clacton
- Reviewing
- Post Office
- Date
- 2016-12-17
- Comments
-
Absolute rubbish! I've had 5weeks of intermittent service now and it's a joke! Sometimes I can stream movies and tv and then seconds later I cannot even open a Watsapp! I've made numerous calls and spoken to lots of useless staff who, quite frankly, don't care. Youre constantly put on hold and required to do stupid 'routine' tests EVERYTIME (Even told to 'turn it off and back on again' because clearly I wouldnt think of that!) Put on hold for 40 mins at least each time before you can speak to anyone and then they constantly threaten to charge you for callous fees. Thank goodness my contract expires in a months time because I will be cancelling and (attempting to) get back some of my losses... I had to increase my mobile data and stay at work late to enable my kids to use work computers to complete coursework etc. And as I have no landlines I had to call from my mobile! They are absolutely rubbish! I cannot recommend them enough-steering clear, that is!
Honestly! Just don't bother, unless you want to waste your life on hold and frustrated!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-01-12
- Comments
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I had a nightmare experience with the Post Office. I've paid for 50mbps speed but got 3-4mbps. I had to raise 3 complaints and called them at least 10 times, then they've booked the Openreach appointment and nobody turned up. The customer services are beyond abysmal, their electronic telephone identification takes a very long time but it does not work. I was on the phone for hours only to be put on hold and disconnected. I complained by email but never received any response. The customer service attitude was 'I don't care, leave me alone' type. I honestly can say that I've never experienced anything this bad, not even Talk Talk is THAT bad. I generally think the telecom companies in the UK provide exceptionally bad service and Virgin was also pretty terrible but this provider... Please stay away from them. If you have a problem with them - you are on your own.
- Location
-
- Location
- Maidenhead
- Reviewing
- Post Office
- Date
- 2017-01-04
- Comments
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Changed to Post Office Broadband in the end of October and really regret doing it. The connection is unreliable and almost everyday I have to restart the router. It's very slow also, PO promises between 2 and 4 Mb/s but it's very rare that I get a bandwidth greater than 1 Mb/s.
The support is a joke, it's very difficult to get through to someone, usually it takes more than 15 min before we get to an engineer and they are not prepared nor technically skilled for the job.
Very poor service overall and I really recommend to stay away from PO broadband.
- Location
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- Location
- Uk
- Reviewing
- Post Office
- Date
- 2021-02-25
- Comments
-
By far the worst wifi i have ever seen it cuts out constantly and is slow and rubbish overall i wish i could give it 0 stars DO NOT WASTE YOUR MONEY
- Location
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- Location
- East Midlands
- Reviewing
- Post Office
- Date
- 2016-06-24
- Comments
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They failed to live up to their extravagant claims about their broadband service, which was non-existent. It would take us 1/2 an hour to get on to our bank account then it lost the signal part way through the transaction. Trying to get on to any websites , say to look at holidays, was impossible.They claim download speeds of about 14mbps which is simply not true. On the tests they did on our behalf, after I complained, the speed was less than 0.5 MBPS. So they agreed to cancel the contact.
- Location
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- Location
- scotland
- Reviewing
- Post Office
- Date
- 2016-07-25
- Comments
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i am surprised that i have a connection to write this review. actually cant believe this i am still awaiting the dial up tone to finish
- Location
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- Location
- At Home
- Reviewing
- Post Office
- Date
- 2020-03-13
- Comments
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Please read the low score reviews as these are the truest ones for this despicable shower of "you know what"
After only 28 days of 1Mbs-25Mbs and continuous dropped connections and lies from the PO I'm off and they let me - threatened to let them take me to court so we could argue it out there as they were taking money by false representation but they backed down. Constant lies of an engineer being booked, then after no one attending denying one had been booked. If you want dial up speed and like throwing your money away - go ahead and use these cowboys, advice for anyone else find the ceo's email address and use it. Take note they are not signed up to OFCOM Broadband guidelines - I wonder why!!!
- Location
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- Location
- Swinton
- Reviewing
- Post Office
- Date
- 2020-04-05
- Comments
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Terrible connection goes on and off all the time speed extremely slow sick of complaining customer service very poor, can't wait till the contract period is over.
Then I will get shut of it.
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-01-28
- Comments
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Absolutely Terrible. To say it’s slow is an understatement, sometimes I can’t get anything. I now have to put up with this for 18 months. It’s disgraceful that people can’t get out of contracts when they are so bad.
- Location
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- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2018-12-07
- Comments
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Slow and unreliable! Constantly dropping connection. Avoid!!!!
- Location
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- Location
- SW Wales
- Reviewing
- Post Office
- Date
- 2019-12-08
- Comments
-
Avoid at all costs.
Constant drops in speed make streaming tv impossible. I have been in dispute with them for months but they keep giving alternative reasons for it. I will be so relieved when my contract ends. This experience was been terrible.
- Location
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- Location
- Luton
- Reviewing
- Post Office
- Date
- 2016-11-05
- Comments
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Dont use them .tried it first time .a bunch of effortless people .sent a parcel with my sons medicine to a bording school who has 24 hours security and at the gates .they didnt make any effort to contact anyone rather just posted a card to say missed you .never use this company .
- Location
-
- Location
- Salford
- Reviewing
- Post Office
- Date
- 2020-09-18
- Comments
-
Best broadband provider and service ever! Stay well clear! It is unreliable, inconsistent and slow. On the website they specified a 4-8/Mbps download speed for our package: it hardly ever even reaches the 4/Mbps level! Sometimes, for many consecutive days it stays well under 3/Mbps. The worst part is that the connection keeps dropping out EVERY SINGLE DAY, at least 3 times a day! When I contacted them about these issues, it took them a week to respond and even then it was an automated email, saying that I should try to restart my router and sit closer to it! Like I have not tried that before a thousand times...Both their broadband and customer service is absolutely horrible, I can't wait for my contract to end and switch to another provider! Under no circumstances give your money to this company, please!
- Location
-
- Location
- Herefordshire
- Reviewing
- Post Office
- Date
- 2015-12-16
- Comments
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Never never go anywhere near the post office 2 months to get connected and still no broadband. And they keep sending me bills for service I have not received from them. Also asked to contact BT from them told to pay 50 pound and they will Recredit me at a later date. Because they can't sort out there bills.
- Location
-
- Location
- Mansfield Nottinghamshire
- Reviewing
- Post Office
- Date
- 2019-12-08
- Comments
-
AVOID !!!!!!!! AVOID!!!!!!! AVOID!!!!!!
Please Please Please do NOT choose this appalling post office broadband if you value your sanity. I have NEVER in all my life been so stressed with broadband! I sometimes work from home and I left Talk Talk who I thought were shocking. If I could give you -0 stars I would. I have lost track of how many times I have called customer services as broadband is SO slow under 1mps and I have to keep reconnecting ever 2-3 mins and so far today 10 mins to open my emails! I’ve had new routers, engineers booked in and never had an appointment, I travel with work and cannot sit at home all day waiting for you to sort it out!! I cannot wait for this contract to end. Post Office you should be ashamed of yourselves. ENOUGH IS ENOUGH!!.
- Location
-
- Location
- Walsall
- Reviewing
- Post Office
- Date
- 2019-12-03
- Comments
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It does not even deserve 1 star, would give 0 if I could. Late on live date by a week which isn't much but they messed us about and lied to us saying that it would go live day after day.
Once it went live connection kept cutting off and it was still within 14 days cooling off period but apparently they have a small print that says as soon as it goes live you can not cancel.
Phoned to get it sorted but the guy said I need to leave it for 10 days to let itself sort out. I did and barely get 200kb much less compared to what was advertised. Can not even watch youtube on one device.
If you need something reliable go with Sky and if you have money with virgin. It has wasted so much amount of my time. The worst experience I have had with customer services and just the overall product.
- Location
-
- Location
- Kingston Upon Thames
- Reviewing
- Post Office
- Date
- 2017-12-16
- Comments
-
Just switched from Talk-Talk to Post office broadband, all I can say is-DONT BUY. Their internet is too slow to even download a 400kb picture. Now stuck in 18 months contract with just 0.7mbps speed. PLEASE AVOID-PLEASE AVOID-Its a real RIP OFF.
- Location
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- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-10-09
- Comments
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I have only given P.O one star for each category because there wasn't an option to give 0 stars! This internet 'service'is ATROCIOUS! I am amazed that they can get away with it. Their customer service is beyond terrible with excuse after excuse and never their responsibility. If you want ripped off, lied to and 1990's internet speeds they choose P.O.
- Location
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- Location
- Daventry
- Reviewing
- Post Office
- Date
- 2016-01-01
- Comments
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The worst broadband known to this planet, to download two gigabyte of data it takes 99 hours. The downloads of this Internet are not worth paying for, I would never recommend this broadband to anyone. Truthfully it's awful, words can't describe how poor of provider of broadband this is. Don't waste money, just rubbish. Frustrating provider and crap Internet!
- Location
-
- Location
- Chorley
- Reviewing
- Post Office
- Date
- 2020-02-10
- Comments
-
Would also give NO stars is possible. Please steer far and wide from this disaster of a broadband company. I placed an order with them on 1/11/19 with a go live by date of 18/11/19. After the WORST experience of my life since being a home owner (25 years) I eventually got broadband on 03/01/20. After going back to my old provider Plusnet. I switched due to cost and a better deal but how this has taught me a lesson.
I am self employed and do rely on some broadband service, although it’s not the end of my business if I don’t have any, it did cause me soooo many headaches issues due to the run up of Christmas and a big work event I had for three weeks from the 05/01/20.
This company should be shut down, never seen such poor customer service and lies after lies, passing the book etc.
I was on the verge of being ill with the stress this caused me not to mention the hours and hours wasted on the phone, writing emails, on hold etc.
AVOID AVOID AVOID.
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2020-05-15
- Comments
-
I was told I would go live on the 14th May that never happened I was not informed that there was a delay after ringing costumer service and I had no new information they couldn't tell me why or how long it would take after 5 phones I'm still non of the wiser. I wish I had read all the reviews before signing up.
- Location
-
- Location
- Enfield
- Reviewing
- Post Office
- Date
- 2016-07-25
- Comments
-
677kbps that is all i have to say.
Cheap but not cheerful at all not even a little bit.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.