1,366 Customer Reviews over 35 pages
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- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-12-04
- Comments
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Well when you think PO broadband service could not get any worse it did, now been been completely off for nearly 2 days. After my last complaint a BT engineer was supposed to come out, I was told they just did a line test and closed the case. Now been told another BT engineer and a "coach" are coming out to sort out the problem. got another months refund out this crap company. How on earth do companies like this stay in business. ???
- Location
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- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2021-11-22
- Comments
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You should recommend this wifi to somoene you hate.
- Location
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- Location
- Reading
- Reviewing
- Post Office
- Date
- 2019-10-29
- Comments
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It's awful, there's simply no other description for the Post Office Broadband. Connection fails several times a day. So unreliable it is simply not worth the hassle despite the low price. Avoid!!!
- Location
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- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2017-01-25
- Comments
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Awful internet... the worst I have ever used. Cuts off constantly, 10-15 seconds to load a web page, can never watch anything online... Have been less that useless when phoning to see what I can do, wont allow me to cancel so am having to pay ectra to use my 3G phone internet for streaming... how can they get away with this?! Awful
- Location
-
- Location
- Haverfordwest
- Reviewing
- Post Office
- Date
- 2017-09-18
- Comments
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So disappointed with post office broadband, changed from fule & was told nothing would change. I was misled, the speed of my broadband is now so slow, can't do the things I use to do before change. Takes so long to download things like Pay Pal before transaction is completed, time is up & it cuts out. Can't watch video clips, keeps on stopping & have to wait for it to restart, so just give up. Everything is running so slow, had many different broadband from various suppliers but never had one this bad. Was told when I complained at start of service it would pick up after few days, two months on still at snails pace.
I am stuck with this rubbish service for 18 months even though its been miss sold & not as promised. It in no way matches the broadband I received from fule, I would never advise anybody to have Post Office Broadband.
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-02-19
- Comments
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If only I had read these awful reviews before I transferred my broadband and phone from BT to the PO on 12th January. I am experiencing the same as everyone else and the general service is diabolical. I cannot continue or I will have a breakdown, my nerves can't take any more after just a few weeks. I have today sent a recorded delivery letter stating that I am cancelling my DD with them and returning to BT. I am paying more than I have ever done for broadband as I have no service after more than 20ft in a bungalow, so having to keep buying more data for my mobile. 4g seems my only way of using the internet. I have to use my printer using the IP address as it won't print from devices. If the PO wish to take me to court for cancellation, they can, I don't care, I cannot put up with this dreadful service any longer. It is they who are in breach of contract as they are not providing the service that we are all paying for. I wouldn't have the PO broadband if they offered it to me free of charge. I am ready to challenge them. If you value your sanity, please avoid this company.
- Location
-
- Location
- Silva
- Reviewing
- Post Office
- Date
- 2018-09-30
- Comments
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Beware, I was going to sign up with them only to realise their cooling off period is PRIOR to the service being online. This is absurd! You can't cancel the contract after the setup is done and you can actually see how it performs! This can only be against consumer rights. Stay clear!
- Location
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- Location
- Fife
- Reviewing
- Post Office
- Date
- 2016-11-28
- Comments
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Broadband speeds of between 3.43 and 5.52
Thinking of buying a carrier pidgeon to get extra speed!
- Location
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- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2017-12-31
- Comments
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1star is too much !! 6 months with these and can’t even watch YouTube !! TERRIBLE SHOCKING SERVICE !!! Phone up and get told the same old everytime !! Do this do that ! We have done everything and the Internet is still so slow !! Worst broadband Iv ever had in my life !! AVOID TRUST ME WHEN I SAY THESE COMPANY ARE A MONRY GRABBING SCAM!!!!
- Location
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- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-09-13
- Comments
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Absolute joke of a company. I live in a rural location however speeds of 7mbps were quoted. I struggled for almost a year barely getting over 1mbps. It would drop out regularly and the router needed restarting many times. I phoned their tech dept who stated they could see a fault, but kept making me do self checks and insisted that the fault was at my end. In the end, i told them to stuff it and i terminated my contract early and went with BT... BT identified a fault prior to connection going live and sorted it. I am now getting just over 6mbps and my connection has not dropped out once. They may be cheaper,but avoid at all costs. Shocking company and service.
- Location
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- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2019-01-23
- Comments
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What a waste of time! Don't let the cheap deals drag you in - they're cheap for a reason. No one has a clue what they're doing.
We applied online for broadband, told it would be a two week wait to activate. Fine. We then called to check everything had gone through - it had, team on the phone confirmed our engineer date.
Over the next few days, I kept getting emails saying that my application wasn't complete so I called again, only to be told it was fine and that we could expect the engineer in a few days.
Day of installation came - nothing. No engineer, no box, customer services saying that someone on the phone hadn't 'pressed the complete button' - absolute joke.
Called to complain - no apology, sales team tried to sell again and said they couldn't remove my direct debit details.
We were finally called back by the complaints team who apologised, cancelled our direct debit and closed our non-starter account. The fact that we had to call 7 or 8 times and be very persistent to get things done was an joke. Don't go with the Post Office for broadband - they haven't a clue what they're doing and from the other reviews I've read on here - it doesn't seem to be getting any better when and if you finally get installed. AVOID.
- Location
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- Location
- Putney
- Reviewing
- Post Office
- Date
- 2016-11-28
- Comments
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Feel Conned ! If I had known that Talktalk provide the Post Office with their internet service I never would have agreed to contract. Feel completely conned. Have filed a complaint but apparently the Post Office are within their rights not to make it apparent that they are in fact Talktalk ! Service staff really incompetent and rude and even told they couldn't help as I was contracted with Post Office. Ever feel you are going round in circles? Anyone out there considering PO broadband - don't do it!
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2020-09-15
- Comments
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WORST WIFI EVER. Never works. Can not stream a single episode without consistent buffering. It drops out atleast 5 times a day. Never works in the evening. Often not even enough to send an email. We have rung post office countless times and they always just say it seems to be working fine to them and there is nothing they can do. Counting down till we can change provider. Avoid this wifi. Absolutely terrible.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-10-23
- Comments
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This is the worst broadband i have had in past 7 years of being in UK across cities. The broadband was not working for weeks and then it keeps hanging. every week i had to calla nd they will ask me to take actions and it will recover and then next week start over again. The customer service is a lottery someday good someday bad. PLease avoid at all cost.
- Location
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- Location
- Irlam greater Manchester
- Reviewing
- Post Office
- Date
- 2017-12-15
- Comments
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Was with other company 18month then told it was taken over by post office since with postuff office had nothing but trouble not been able to make or receive calls last 8weeks was told it would be sorted out 2week ago and still waiting with no email or phone call from them or not had any one at property to get wires etc sorted out and now broadband connection and can't get through to speak to people concerning issue there are disgrace I want it dealt with or going to ombudsman and training standards
- Location
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- Location
- Essex
- Reviewing
- Post Office
- Date
- 2020-02-04
- Comments
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MOVING THE ACCOUNT BETWEEN ADDRESSES
* 12hrs and rising over 10+ calls trying to sort issues out
* 2 callbacks promised and not made
* 7 dates given for go live - all missed
* Order is now 6 weeks late and not fulfilled
* 6 weeks without service and they wont offer any compensation for loss of service and earnings
Post office have provided hands down the worst customer service experience I have ever witnessed. They have missed callbacks, missed service delivery dates, always say the matter will be updated tomorrow (literally every time we call) and continually blamed the matter on BT Open Reach (I am an IT Engineer and sat with the engineer who talked me through & verified everything). Wont let me cancel as the order is still in process but cant give a time for delivery (and will be forver at this rate).
Avoid like the plague.
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2021-03-07
- Comments
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I have switched now.thank goodness.The post office were the worst broadband supplier I've ever had.service was so slow,under 2mbps most of the time.complained but they did nothing.would cut out and not work at all for hours,sometimes days.absolutely appalling service.I would never recommend them to anyone.
- Location
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2020-05-30
- Comments
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Absolutely the most shocking broadband provider I’ve ever been with. It’s impossible to stream anything, the internet goes down at least 4 times a day, forget about downloading a game on a console - it took me 3 days to download a Switch game and couldn’t even load Facebook on a phone whilst it was doing that. No use trying to get through to them on the phone and they don’t reply to emails. Don’t let the cheap monthly price tempt you, there’s a reason they charge so little. Currently been without any internet for over 24 hours! Can’t wait to cancel!
- Location
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- Location
- Spalding
- Reviewing
- Post Office
- Date
- 2020-07-05
- Comments
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Absolutely horrible broadband. I wouldn't recommend this to anyone, whether you want to play games or just surf the web. We only get 2mbps on ethernet and it drops out 5 times a day and when it comes back, its 0.5mbps. As for gaming, I cannot play a single game as the ping is always above 1000.
- Location
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- Location
- MIDDLESBROUGH
- Reviewing
- Post Office
- Date
- 2017-09-05
- Comments
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Customer service telephone number is a joke - always get wrong department. email is just as bad - so slow to get a response and then it does not address all the issues. Be warned and seek an alternative supplier!!
- Location
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- Location
- Northants
- Reviewing
- Post Office
- Date
- 2020-12-31
- Comments
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The Post Office is slow and unreliable, if you ever feel like life is passing you by too quickly, Post Office have the perfect cure, sign up to a year contract, and believe me, time slows down, as you find yourself counting down the days until the end of the contract.
I terminated my contract at the end of the 12 months, agreed an end of service date, they sent me an email confirming the agreed date, only for them to sever my connection 4 days early, leaving me without an Internet connection, and just nonchelantly saying, it's gone now, we can't do anything about it, as I complained.
Avoid this provider
- Location
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- Location
- Cwmbran
- Reviewing
- Post Office
- Date
- 2018-11-20
- Comments
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Post office broadband is a rip off, it is unreliable and dreadfully slow, lucky if we get 2mb on a 16mb contract, if this were a car giving 10 to the gallon and being sold as 50 to the gallon there would be uproar. frequently drops out, takes hours on the phone to report faults, hopeless!!
- Location
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- Location
- Middleton Manchester
- Reviewing
- Post Office
- Date
- 2019-06-24
- Comments
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I would have given zero for all the ratings if that was possible.Had to be the worst experience of my life and a waste of hard earned money.Customer service,broadband none existant,had 24 hours of not being able to stream anything and have to use my mobile data because the broadband keeps dropping out.
One day is more than enough have arranged to get connected to another provider.
Avoid at all costs.
- Location
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- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2019-11-18
- Comments
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I have been a customer for 5 days.
I still have not been connected.
Been lied to on 3 separate occasions by customer services.
Tech support work 8am to 9pm.
If you have a problem do not expect it to be dealt with for at least 24 to 48 hours if you are lucky.
I asked to leave today at 4pm. Tech support asked me to contact them at 7pm for one final attempt to get services.
8.05pm tech support gave up and offered me a new router in 5 working days.
I declined and asked to be put through to cancellation department. They closed at 8pm.
Po broadband are cheap for a reason.
Awful customer services department.
Tech support and website is second rate or worse.
I would give 0 stars out of 5 if I could.
Worst customer experience I have ever had.
Do not go near these cowboys.
- Location
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- Location
- lincolnshire
- Reviewing
- Post Office
- Date
- 2016-03-03
- Comments
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Rubbi9sh service, poor reliability and they charge you £120 plus Vat (£144)for call outs with faults on the line!!!!, will change as soon as I can.
- Location
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- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2019-11-13
- Comments
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AVOID AVOID AVOID.....regardless of what packages they offer you!!
Poor customer service where information provided is non meaningful and you cannot speak with their complaints department or any other department such as provisions who are supposedly escalating the issues.
We arranged for the go live date for when we move in, and nearly 3 weeks later we are still without Fibre Broadband and with no end in sight. Customer Service Department gatekeeps the rest of the organisation and their service is non existent.
They say that the issue is BT Openreach end yet Openreach don't have any open accounts for our address...there is a surprise! PO reply well they aren't allowed to disclose if they have an open account or not! They are not to be trusted or replied upon.
Save yourself from isolation, frustration and anger, and shop elsewhere...I'd rather pay extra and get the better service and had I realised this website existed and seen all the negative reviews, before I'd agreed to a contract with the PO, I wouldn't have signed up with them!
- Location
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- Location
- Peterborough
- Reviewing
- Post Office
- Date
- 2020-11-09
- Comments
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Post Office Broadband is dire rubbish!
It is slow, continually stops to load ( not something big with lots of action either, just a song or piece of music on YouTube.
My computer and Tv are fairly new, there is only one user so the system isn’t overloaded and my neighbours who are with other providers don’t have problems.
And their usage is a lot higher than mine is.
To anyone who asks me, I say “STAY AWAY”.
I wish I could quit it now but there is still 6 months of my contract.
After that, I would not use it even if offered it for free!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2016-03-21
- Comments
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Avoid this provider at all costs. The speed is consistently slow, the company does not reply to correspondence or complaints and fails to resolve technical matters. It provides defective hardware. It takes money from your account without explanation and fails to repay.
We have now changed to a company that provides the promised speed and reliability, is always available on the phone and by email to answer any questions and all within the agreed price.
The PO has ignored the fact that we have closed our account and keeps on sending bills for service it has not provided and now has instructed debt collectors to harass us for money that it is not owed.
The PO customer care is non-existent and incapable of actualy speaking with customers in a reasonable, effective and curteous manner. It produces inaccurate bills and keeps on sending bills weeks after we had moved our account elsewhere. It provides defective routers and then asks you to pay for the defects.
In short this provider is nothing but hassle to deal with, it is unreliable and untrustworthy.
If you wnat to avoid troubles and want speedy relaible and inexpensive internet connection and courteous customer service do not go to the Post Office.
- Location
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- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-06-07
- Comments
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Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2016-05-29
- Comments
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Po broadband joke of a service numerous phone calls to clueless customer service nothing but drop outs i bought 2 different modem routers at expense to me problem still remains now they expect me to pay out 140 quid for a engineer to check line they can take a running jump can't wait to leave this crap service and I don't care who else they have to deal with I pay premium I want premium total crap broadband...
- Location
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- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2020-03-25
- Comments
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If I could give minus stars I would. My standard broadband speed is 0.5 Mbps and the contract says 11 Mbps average speed. Called technical support many times and gave up after 30mins waiting time but eventually persisted today (had to take 1hr out my working day to get through) and was greeted by a very rude and abrupt agent who said "believe me you don't want to be here". He told me the near non-existent speed was likely due to a fault with my buildings wiring. I explained it was fine with the old provider (I switched due to being out of contract and paying £44 pm for standard ADSL bb). The problem started the day I used the post office router. I am waiting on an engineer I'm told will take a week to come out. The minute I can cancel (one they fail to resolve the issue within 28 days) I will.
AVOID AT ALL COSTS - read reviews beforehand unlike me I got caught and blinded by the seemingly cheap deal..its only cheap if you get a normal service
- Location
-
- Location
- Chatham Kent uk
- Reviewing
- Post Office
- Date
- 2021-07-30
- Comments
-
The post office boardband is a rip off I've now had enough of their internet service my router keeps turning off since January I've sent them an email twice nothings been done
- Location
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- Location
- SEAFORD
- Reviewing
- Post Office
- Date
- 2020-08-02
- Comments
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The worst broadband ever. Disconnects every 10 mins. Had engineer out 1 said its fine next one found loads of faults and said it needed a new line 3rd one attends and says its all fine again. Total bollox It's been down all the time. I pay for fibre and meant to be superfast but the most I get is 2mbs if it works at all. Can't wait to leave this contract. AVOID!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-06-19
- Comments
-
This broadband is awful!!!!!!!
Stay away, I'm actually going to pay to be disconnected as this is ridiculous.
- Location
-
- Location
- Standish
- Reviewing
- Post Office
- Date
- 2019-11-08
- Comments
-
I have now been with the Post Office for over 2 weeks and I still have no broadband. Can’t get an answer from them as to when I will have either. So frustrating. Keep getting dates a few days in advance and then the day comes and goes and still no WiFi.
******AVOID AVOID AVOID AVOID AVOID ******
- Location
-
- Location
- saltcoats
- Reviewing
- Post Office
- Date
- 2017-01-21
- Comments
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been with them since the 9 of this month Internet slow keeps cutting off been calling them loads of times with no help telling you to turn off reset over and over upload is about 1mb they keep saying its our phone line box which was just new last year with EE we going over to talk talk in 7 days but this service is a joke I read so many bad reviews on it I regret it charging to them they changed me £35 only been with them 2 weeks with a not working broadband yours love taking money £140 for someone to come check don't think so don't go with them
- Location
-
- Location
- Warrington
- Reviewing
- Post Office
- Date
- 2015-05-26
- Comments
-
Please read this before you sign up to PO broadband. I wish i'd have read reviews before i did!
we all search for the best deal however on this occasion it didnt pay off. i have called several times complaining of slow speeds and poor connections. i get an average of 0.3 - 0.6mbps
i called once in the day time (a day off) and i got 1.8mbps
technical team told me there is not a problem with my line its because i use the internet at peak times, there is nothing they can do.i have 6 months of test data with low speeds that i am trying to use to get out of my contarct.
i would pay a few pounds more and go with a reliable provider, hopefully with fiberoptic and who doesnt heavily filter during peak times.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-01-30
- Comments
-
Didn't work from day 1. Had to then wait 4 days for an engineer, for it to work for a day then go off. Rung and told to wait another 3 days for an engineer (had to take day off) for me to ring and they said hes not coming it's working.. no it's not!! Told now to wait till monday. Not gold enough.. tried to cancel because I have the right to with this awful service!! And was told I'll have to play £134.. direct debit cancelled. They'll get nothing. Useless and no customer care at all. Rude!!!
- Location
-
- Location
- Jacobstow
- Reviewing
- Post Office
- Date
- 2015-08-25
- Comments
-
"Abandon Hope All who Enter Here."
Took months to get problems resolved. Many, many wasted hours on the phone. One example : Told me I needed a broadband engineer to call, so I arranged to wait in. They then sent the wrong type of engineer, who said I needed a broadband engineer. They repeated this error twice more !!
Shocking incompetence. Never again.
- Location
-
- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2019-02-17
- Comments
-
Useless **** the service is had stopped in every 2 minutes or more often we could not to enjoy the online tv the movie has stop always within minutes..unfair policy we need to pay for the nothing for the remainings months because of the contact.. ee get new net with the virgin..
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.