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Broadband help and guides

Whether you're just starting out on the road to buying broadband, looking for a new deal, or are having problems with your connection or supplier, Broadband Genie is here to help. The guides below should answer all your broadband related questions.

Ask a Broadband Expert

Ask a Broadband Expert

Do you have an internet problem that needs troubleshooting? Broadband Genie will answer all your queries.

A guide to broadband upgrades

A guide to broadband upgrades

When your broadband is too slow, or you'd like to add TV or mobile services to your plan, it's time to seek out an upgrade.

4G Home Broadband Guide

4G Home Broadband Guide

Stuck with sluggish broadband speeds with no fibre installation in sight? 4G home broadband may be the solution you're looking for

A quick guide to 5G Home Broadband

A quick guide to 5G Home Broadband

Get up to speed with 5G home broadband. Find out whether 5G is reliable enough and what to check before you sign a contract.

Broadband Awards 2024

Broadband Awards 2024

We tested over 413,000 broadband connections and queried thousands of broadband customers and found YouFibre is the UKs best ISP

A guide to broadband price increases

A guide to broadband price increases

Broadband customers may be hit by more price rises in 2025. Found out how much your broadband bill will be going up by every year.

What is broadband upload speed?

What is broadband upload speed?

What is upload speed and why would you need it to be fast? Who offers a symmetrical upload package? Find out in this guide.

Find the best broadband package for you

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