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Broadband help and guides

Whether you're just starting out on the road to buying broadband, looking for a new deal, or are having problems with your connection or supplier, Broadband Genie is here to help. The guides below should answer all your broadband related questions.

How easy is it to install full fibre broadband?

How easy is it to install full fibre broadband?

Learn what happens during a full fibre installation, how long it takes, whether engineers need to drill into your home, and how to prepare for installation day with minimal disruption.

Does weather affect Wi-Fi?

Does weather affect Wi-Fi?

We've analysed thousands of speed tests to find out if extreme weather can impact your broadband speed.

What is broadband?

What is broadband?

What is broadband? Discover how broadband works, what it's used for, and the key differences between broadband and Wi-Fi.

What is internet throttling?

What is internet throttling?

Wondering why your broadband slows down? Learn what internet throttling is, how it affects you, and whether ISPs like Virgin Media