Wight Fibre Home Broadband Reviews

Customer service is very good, helpful polite staff, BB speed was good, but although my first 30 days with WightFibre were fine, I then had five dropouts (BB and landline) in 11 days, requiring a re-boot each time. I found this totally unsatisfactory and have moved to another provider.

The worst connection iv ever had to endure. Never stable connection. For £50 per month at there premium package its Totally a rip off. My mobile data handles connection better.

They cut you off at their will. You speak to them they say oh it shouldn’t be we will have you connected again in 15 mins. Yeah right 4 hours later still not back on and by this time they are closed. They only do direct debit on 1 day that suits them and there is no changing dates. You can’t get hold of them in customer service via the phone so you call sales and then you can get through. Then have the gall to charge stupid amounts for poor service. People should avoid this company it’s the worst. Makes talk talk look brilliant.

I've had WightFibre's 'service' for almost two years to date (sept 2020). Speed has been generally good - 70+mb/s - up and 15+ down. The big problem on the Isle of wight as I've now established is that BT own the entire Island Fibre network. This means they can prioritise data nto customers of their best paying National clients (think Sky, TalkTalk, etc). Wightfibre is Isle of Wight only! Particularly when there is congestion on their network (too many people using a very limited single fiber network/pipe). Since February this year the network to my address has been plagued with congestion and periods of seconds to many minutes of zero broadband on Wightfibre to my door. After many phone calls, initially listening patiently to the customer agents, I constantly received sympathy but no feedback other than "...we are monitoring your line....and will get back to you" they never did! This was then followed by a little more insistance from me and lots of "we'll call you back with the results..." and of course they nerber did that either. Until a couple of months ago when I spoke to 'Jewels' who talked over me, wouldn't listen and constantly repeated the company's mantra of "...it's your own house/router - you have too many devices soaking up bandwidth ...! which was patent rubbish.She eventually hung up!!! Apalling but true!! I am retired and my partner and I only try to watch a couple of hours of TV, streamed occasionally from Amazon, in the evening. This Streamed content would almost always go dead after 10-15 minutes and we would resort to broadcast YouView content. Ultimately, another customer agent agreed that they had been having issues to do with congestion on BT's network because they rent bandwidth on BT's fibre cable - we are served by copper to the house on a small estate of about 8 houses from a fibre box in the treet a few hundered yards away. It seems that most people in our little estate are with broadband suppliers other than Wightfibre and generally have no issues - except one other who also has the same issue. So, I put it to the wightfibre agent that being certainly one of the smallest clients that use BT'snetwork on the Isle of wight, their customers will always be bumped off the network when BT's archaic network is congested (because they want to keep the big boys happy). Since February due to Covid and subsequent lockdown, everyone's been watching streamed content or using computers and downloads more than previously so, who gets bumped off when the line gets busy? Wightfibre of course, because there will be little if anything that Wightfibre can do other than fob off their own affected customers. So I'm about to transfer to another supplier who BT will not fob off! An £11 reduction from Wightfibre as comnpensation in my monthly charge means nothing when I can't watch even iPlayer content! Wightfibre - AVOID until they get 'Fibre to the house' for all their customers ( they say theyr are getting their own fibre network - I literally cannot wait.

I would just like to say thank you for the fast and efficient response from Wightfibre and for the technician that came today and solved the problem of our connection which was due to a faulty router. Excellent service and great technician.

Absolute crap been conned for years the speed is rubbish but being charged for high speed getting 8 should ld be in the 80s , never open at weekends they cut you off on Friday you wait till Monday just recorded messages. Leave well alone keep breaking down and all this false advertising it's rubbish

after switching from BT 3 months ago all I can say is I wished I switched years ago. Cheaper, faster, more reliable and local staff. Customer service is great. Router has all house coverage and no more buffering

Excellent fast speed Good Customer service local company upgraded from 30mb to 70mb All running good would recommed if living on isle of wight wightfibre best choice