Vodafone Home Broadband Reviews

This company is seriously a joke. Placed my order online, received confirmation and followup direct debit emails. Also received the router and then till the agreed installation day no comms. When contacted webchat on the agreed installation day to find out when to expect and engineer visit, I was told that there is a problem with my order and I need to call call centre.

Called call centre and then was passed around different 3 different departments. Every one had their own version of the issue. In the end, told that vodafone is having an issue with online orders and that I need to place my order again. I decided to end this stupidity there and cancelled the order instead.
Called call centre and then was passed around different departments 3 times. In the end, told that vodafone is having an issue with online order and that I need to place my order again. I decided to end this stupidity and cancelled the order.

We tried a number of other providers and they all provide a cheap router which doesn"t even get the signal upstairs (we bought a booster), every Thursday the service grinds to a halt and its a total waste of time trying over the weekend. Like the VW emissions scam Im sure the providers falsify the speed tests as we can even run a movie from Thursday onwards yet the speed tests shows its just above their service contract level. Total scam, then when you call customer services they put you through the same monkey tests every time as if your an idiot, we go through these every fecking day without being patronised by someone reading from a script in India. Its a total rip off, we wont be renewing with Vodafone thats for sure.

I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care

Switched to Vodafone on 26th June 2018.
Connection has been poor from the outset. Numerous calls to customer services to try and sort it out.
Always very polite and very helpful but failed to solve the issue.
Was told there isn’t a fault but my connection was dropping off over 20 times a day !!!!
After 6 weeks I decided to cancel but was informed I a tied into the contact now as over 30 days so would have to pay a fee. I rang back and spoke to another representative who couldn’t have been more helpful.
She cancelled my contract immediately and refunded my payments as promised if you don’t get a good service.
Can’t fault customer service but sadly the connection was absolutely crap !!!!

I switched to Vodafone from TalkTalk as they were unable to match the Vodafone offer which was ten pound a month cheaper and double the speed. The switchover was completely seamless and now getting 75MBPS download and around 20 MBPS upload. The service is 100% reliable and I 100% recommend it.

Being on Vodafone's Ultimate Fibre 2 with a headline speed of 76Mbps you'd think we might manage a little better than 47Mbps. However not to worry if you get the idea that the service is a bit amateur, then the poor quality of the router is always going to make it look better!
There is the qunadry: Do you put up with the abysmal supplied router and claim your discount because the speed is so slow, or do you at least get your home network speeds up to scratch but wave goodbye to the discount that you can only claim if you use their ****** router!

Absolutely disgusting customer service and broadband.

Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.

It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.

Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.

I am now referring this case to the Communications Ombudsman and will seek compensation and damages.

Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.

Hii everyone please don't go for Vodafone broadband cause the service is very bad the promiss u 30 day satisfaction but for me it's been 7months from day 1 till today still has issues when I sign up for 1 broadband contract they added 6,7 broadband connection on my account I had no idea wt was going on no 1 is bothered to sort the issues one day they suddenly cancelled my account but my broadband was still working I went in Vodafone store and showed them they were surprised to see my account is cancelled but my broadband is still working then they gave me new account and the guy in Vodafone store he transferred my broadband on my new account in another few weeks the suddenly cancelled my new account and transferred everything back to my old account I didn't even knew I didn't receive letter nor email not text I didn't knew wt was going on I call the every month or atlist 2or 3 times in month to make sure everything is fine they promise you fiber 38mb speed most of the time it's not even 15mb speed I won't recommend this Vodafone broadband to anyone.

bad service, always turning the hub on and off, if we have a couple of iPads connected to wifi, we cannot stream bbc etc (tv has a wired connection) the wifi range is rubbish.

the speed when doing a speed test shows ok, BUT the packet loss is shocking. voda are only interested in the speed... not the content. usualy put my phone on tethering for everyone to use in our house. we get much better internet doing that.

Switched to Vodafone fibre from basic sky broadband assuming it would be better as basic sky wasn’t great.....but oh no Vodafone fibre is worse than the basic slow sky broadband. I can be the only person browsing on my phone and all I get is that whirling circle all the time. And the app is a joke saying it’s working faster than it should be ...AVOID!!

Don't touch them with a barge poll. My broadband has been disconnected for almost two weeks in error. If I ring up I am given dates when it might be back up- one definite they said. I am promised call backs which never come. There were problems from the start and I know that a good perportion of the staff know very little about broadband

Very poor customer service. Fibre broadband lag or drops or even disconnects for a while. Havent recieved service for 2 months and they could not fix the issue. Told them i would like to cancel and the advisor said either i pay £156 to leave the contract or the down time i had and paid those bills they will not refund. They just found a way to make money out of me. I would not recommend vodafone broadband. Rather go to talktalk, BT or plusnet.

I switched to Vodafone 3 months ago I hag been with ORIGIN ,Vodafone had 4 goes at getting my address right sent a router which did not work because they had my going live date 17/04/18 it was supposed to be now its a week later new router arrives plus I it messed about then rang Vodafone only to be told it was going to be ANOTHER week before I went live eventually ,,,,,I was getting 70 mbs which I was happy with ,I token the original router back to my local store STOCKTON told them the speeds I was getting oh no it should be 72?mbs I was give a pice of paper with instruction how to adjust my router tires despite 20 or more attempts I could not even access the page I needed I have spoke to staff in the various areas STOCKTON MIDDLESBROUGH NEWCASTLE THEY HAVE NOT GOT the foggiest IDEA it's different with the phone side but broadband forget it it's a phone call to whoever I am reasonably happy with it but the last week it's taking longer to get pages I've just done a speed check using this sites speedchecker and I'm getting 6 56 MBS wow that is worse than ORIGIN but you have to use the app Vodafone use OOKLA its called and I have done a check 9mbs download 10 mbs upload aLONG LONG way short it THE promised 72 a long way .at the moment 27 july 11 am here in Teesside it's banging and clattering thunder storms SO maybe that COULD be a contributory factor who knows and as Vodafone is the third isp I've had in a year I'm just going to accept it life's to BLOODY short to waste time we these WALLIES bye folks

Terrible experience! I was on a call for 45 minutes to set up a home broadband account and at the end they told me that they can't provide this for my flat. First they could have checked from the beginning. Second their website was saying that they do provide broadband to my address!!!!!

Stay away, poor speed, poor service with no actual problem solving and 93£ cancellation fee when you want to leave.

Vodafone seem to believe that a 15% discount is acceptable to provide a substandard and poor broadband service. Over the previous 6 months since the start of my contract I have to get it touch with Vodafone every 2 weeks because it lacks speed. Vodafone app does not let me claim my discount.

Vodafone Broadband is very unstable always cutting out, struggles to play videos on you tube on the 30mb fibre swapped from BT definitely not as good, cancelled in the 30 day cooling off period worth paying a bit more and getting Virgin I would say.

So arranged to have Vodaphone Fibre June 21, via chat. All arranged or so I thought to be connected 23 July, they put up a DD 22nd June....not taking any chances there. Today is 23 July, router arrived a couple of days ago so all set up and ready !!!! Router on since midnight 22nd but no connection by 4pm so I phoned, guess what THEY HAD CANCELLED THE ORDER 2 DAYS AGO, apparently not enough info on joining, they hadnt bothered to phone or email or god forbid write to tell me. CS guy offered to put me through to "correct dept" as they would sort it, told him it could stay cancelled since they did not even have the common courtesy to inform me. Vodaphone your customer attitude is abysmal.

I switched to Vodafone after BT put their prices up again. It couldn’t have been simpler and Vodafone were superb. The new router is better than the BT router too. It all happened by 9.00 am on the day of switchover. I had a lot of pressure from BT not to move away from them, in my view it was heavy handed and OTT.

The speed of the broadband is great when the line is stable... Since we took out the contract with Vodafone 5 months ago we have had 4-5 dropouts a day and maximum of 3 days with no dropouts! Their support is friendly but repetitive and goes around and around with tests that just don't work but they refuse to try anything new, replace hardware or let me talk to the next level of support. Unless you enjoy spending your time on the phone being told the same thing over and over please avoid for your own sanity!!