Vodafone Home Broadband Reviews

DO NOT WASTE YOUR TIME. The worst service i've ever received. Wasted hours and hours on the phone with them. No one has a clue, everyone will tell you different things.

Started with them but they blocked my VPN. Technical told me that it was illegal to use a VPN in the UK (it isn't) and wouldn't do anything so I left within the 14 day period.THEY JUST CAN'T DO BROADBAND

Terrible provider. I should be getting 50mb but for 18 months I've been getting around 10mb at best. Constantly dropping. Customer service is terrible as its been 18 months of constantly contacting them to fix the broadband speed but have got nowhere. I have gone through 3 routers as that's all what the customer service tech advisors know as a solution. So glad my contract has expired to leave. So guys save yourself your money do not use this service.

Vodafone broadband doesn’t get best reviews but it might be because people tend to leave a feedback when things go wrong. My experience was quite good and only marginally short from giving 5 stars.
1. Moving provides
Switch form TalkTalk was quite smooth but I had some issues with the activation which resulted in being without the internet for a day. It was handled well by the Vodafone customer service.
2. Customer service
Quite good from my experience. No long waiting times and all issues were resolved promptly.
3. Broadband speed
I am still within 10 days from switching so there are slight speed fluctuations. Initially the sync speed (from provider to the router) was 56 which wasn’t satisfactory considering my previous provider had around 76 almost all the time. I spoke to the Vodafone CS and they apparently fixed some minor problem which increased my sync speed to 66. It does seem like Vodafone tries to limit the speed for some reason. In general 66 is enough for my needs so that won’t persuade it further.
4. Broadband reliability
So far I had no any dropped connections and the line seems to be stable. For those having issues, try to split the network to 2.4GHz and 5GHz and change channels from automatic allocation to 11 for 2.4GHz and 44 for 5GHz network.
5. The App
This is the best Vodafone broadband feature in my opinion. Very versatile and has many options to control your network like scheduling, blocking particular devices, activating guest network etc.

Overall, I am satisfied with Vodafone broadband. Lower download speed and some hiccups during installation were the reasons for 4 stars rating. Price wise it’s a good deal, probably one of the best on the market at the moment. Be prepared to negotiate with CS if you want max speeds.

Dont ! You will regret it !!
14 breakdown issues in 8 months.
Their tele staff are horrendous.
Its going to cost me £160 to terminate my contract , they say, for a service im not recieving.
Ive asked Ofcom to assist with arbitration .
Utter rubbish and i await their demise .

Rubbish. Router randomly reboots every few hours. Cancelled my contract & asked for a line takeover which I was told was done by CS - but CS put through a complete cancellation, meaning I lose my line & Number! Now in a dispute & prob going to need the ombudsman to sort out. AVOID AVOID AVOID

Avoid like plague! Worst service I have ever seen. The broadband never worked. It actually took more than 10 calls to get it cancelled and I was still charged inspite of being within 14 days

Have recently switched to Vodaphone from Virgin because of cost. Vodaphone is not as fast as Virgin, but more than fast enough for my needs. The customer service is excellent (not put on hold for 30 mins and staff very helpful). Engineers come when they say and service (after initial teething) has been reliable.

Completely shit!

I was very disappointed with the speed of Vodafone fibre broadband. I phoned the call centre and was told that the advertised speeds refer to the speed that would be obtained if a device was connected by an ethernet cable to the modem. In this modern age of 'wifi' I assumed that when I took out a high speed internet package, it would provide high speed on wifi - sadly not. Also the new vodafone router has a very limited range about 8 meters. I have completed several forms to receive a discount on what I was paying but is still paying full price. Please stay away from this poor service that is pure hell for 18 months contract.

Absolutely disgusted with Vodafone! We arranged a date and time slot for broadband to be installed, and my husband took the afternoon off work especially. When he called them to find out where they were, they said they’d cancelled the appointment because there was a problem with the cabinet in the street and needed to reschedule the appointment for 5 days later!
We tried to use their social media teams to get earlier resolution, but instead, Stephanie advised us to go with a different provider! Never heard of a provider recommending to go with a different company before!

Well I have had this broadband for over a year now and can make several observations from experience.

The modem is not the most powerful and does not give the greatest coverage but it will just about do. It is easy to install and the base settings are adequate for the uninformed though you can delve and set mac address filtering etc if you wish to make it more difficult for hackers etc.

As a previous Origin and BT customer, I can say the guaranteed speed of Vodafone is a vast improvement over the others. I found with both BT and Origin my speed would be great for a month or so but then would slowly drop to ridiculous levels, then after complaining, it would miraculously come back (even though there was no fault, apparently). I blame vectoring.

With Vodafone my speed, whilst not the 55 as advertised minimum is consistent around 52 and I get a 20% discount because it is not 55. Well 52 is much much better than I ever achieved with either Origin or BT so hats off for that. The reason for the slightly slower speed is not a Vodafone issue, the Openreach fibre to the cabinet lines simply cannot deliver a greater speed, yet.

As for customer service, they have a web system that really works, put an issue there and it is quickly picked and responded to. I have to say I have not needed to contact them myself as the system just works and works well and consistently, I have had the line drop a couple of times over the year but that was on both occasions down to Openreach working on the lines and nothing to do with Vodafone (I live in the sticks and an Openreach van on the horizon usually means my line goes down for about 10 mins), but after that all is well and back working again.

All in all, a really good consistent quality service that does what it says on the tin and I highly recommend it.

Wanted to give No star, but there was no option. 1 Full year I ran with 2 Mbps In fact as per Guarantee speed I should get 23Mpbs, So Whole year the problem was not fixed and was on Discounted payments.

Genuinely the most frustrating 18 months of my life. From the day I received the "Superfast 2" package (up to 63mbps) I only got 25-28mbps at best (55mbps "sync speed", 0.1mbps above my guaranteed speed - convenient!). The router they give you is awful, I live in a small home with ~10 devices (mainly smart home stuff), and the router fell over every single day for 10 months straight (on and off again to fix it). Their customer service refused to send a new router, and claimed to have changed settings remotely whenever I contacted them, which did absolutely nothing. After 10 months of moaning, my contract came to an end and I joined BT - Day one, 53mbps, strong connection everywhere and a happy and relieved customer. Vodafone even cut my broadband off completely for the last 3 days of my contract, and no matter who I spoke to it never got resolved. An absolute joke of a company focused purely on profit margins. Phone contract got cancelled too. Don't waste your money.

Chaotic and disfunctional. As an existing Vodafone mobile customer I accepted an offer of their broadband service on 10 Jan with an installation date of the afternoon of 23 January.
I then received a text from Vodafone changing the time to the morning. I waited all morning and the engineer arrived in the afternoon as he had not been informed of the change in times. He was unable to complete the required work and left, warning me to contact Vodaphone to warn them that the broadband connection had not been made and that they must therefore not switch over my existing land-line number.
I was subsequently given a completion date of 18 February but in the meantime Vodafone assumed control of my landline despite being unable to connect it.
I then noticed that Vodafone had in fact started charging me for their supposed "service' since 10 January.
So to summarise: they have managed to make a complete mess of the actual installation, they have cut my business land-line and have charged me for their complete inadequacy. Oh, and the phone call this morning took 35 mins to connect with a further 55 mins to explain the situation and be kept of hold.
AVOID - ******* useless.

Company is a total waist of time. I could write a book of total absurdity I have had to endure trying to get a new line installed.
Ordered a new line took 30 minutes then days before it was to go active got a text with no reason telling me it had been canceled.
Called 25 minutes for them to tell me its because they could not transfer the number.
Had to reorder and another 30min of my time again.
Again, days before it was to go active got a text with no reason telling me it had been canceled.
Called 35 minutes for them to tell me they don’t know why and informed I had to reorder.
Again, one day after it was supposed to go active got a text with no reason telling me it had been canceled.
Called and they told me the old service provider canceled it. A service provider I am out of contract with. Told I must reorder again.
I will not waist any more time with this terrible company

Don’t waste your time with this company for broadband at any cost.

Called Vodafone in November, gave 30 days notice to cancel my pay monthly contract as it had expired. They said final bill will be December. But what happened on the 8th of Jan? Another bill was generated, processed and paid. I had not used that sim since November. Vodafone have unlawfully taken money out of my account and customer support from Amit and others have been not helpful in fact they are lieing to me.#

Update: 19/01/2020 still no refund yet. According to Gov UK am i entitled to claim interest of 8% per day for my refund to return.

Update: 19/01/2020 Vodafone Customer Relations emailed me to say a refund has been initiated of £40.94.

Update: 27/01/2020 compensation amount £15 was refunded but i am missing my actual amount payment of £25.94 to be refunded.

Update: 27/01/2020 Vodafone advises me the refund will take 7 more working days.

1) Why do you provide false information to your customers?
2) Why should i have to wait extra time for my refund. If you staff did a job correctly they would refund me 7 working days after Jan 8th.

I think Vodafone need to train their team!

Absolutely awful. WiFi cuts out all the time. Can't connect any devices (WiFi printers and Google home etc.) Can't log in to the website help centre as it needs 4 different passwords and codes that aren't on the router anywhere (all of which are referred to as router passwords.) Basically we're paying for the privilege of not being able to use the devices in our home because this broadband is useless.

Supposed to be getting around 35 MB, a year ago we were getting 18mb which was enough for our needs. Now dropped off to between 9 and 10MB. Connection will randomly drop off. We are getting a discount every month due to the slow speed, but just waiting for the contract to end so we can leave! Avoid!!

I've got the superfast 2 package and generally get good speeds of around 70+Mbps. This sounds great but Vodafone have traffic shaping in place and I get a lot of buffering issues when streaming. Haven't had issues with the big players like YouTube, Netflix, etc. but others services are impacted greatly especially during (and not limited to) peak hours. As soon as I connect to a VPN, I no longer have the buffering issues so definately Vodafone restricting the traffic. They do offer competitive pricing especially if you're a Vodafone mobile customer too, but not worth the pain of having to deal with buffering ruining a movie which shouldn't be expected with speeds of around 70M. Will definately be moving away when my contact ends.