Vodafone Home Broadband Reviews

Still waiting for "superfast2" broadband to be activated. Official complaint has done nothing and my case worker is as bad as live chat, tells me nothing apart from Openreach is on it. 4 weeks and counting just hoping they will end the contract when I contact the Ombudsman.

Avoid, Avoid, Avoid. Now on day 6 of no broadband with no end in sight! Agreed a new contract with Vodafone to move from sky, with our activation date last Friday.

Red light flashing on router, called every day with promises that its a problem on the line and it will be sorted tomorrow by an openreach engineer. This has been going on for three days.

No call back, no one owning the problem, possibly the worst customer service I have encountered!

Do not even consider using them!

I was with Vodaphone for nearly 2 years. When I joined I didnt get the promised speed, it was only 25Mbps, they discounted the cost. for the last few months i was getting drop out and speeds of less than 10Mbps, I kept having to reboot the router. Their help team were no use. just moved to BT and now getting 47Mps, wish I moved earlier, Vodaphone had me under the impression that I was only getting 25Mps to the property.

possibly the worst internet i have ever used can’t even play a game of fifa without lagging, my data is more reliable than this, takes about 10 years to install a game, stay way from this i ter et provider so you don’t have the same problems as me :(

Joined Vodafone less than 2 months ago from Plusnet. Supplied router very good and easy to connect. I joined after a Uswitch review but the main problem since has been contacting anyone at Vodafone other than a bot or people in India or Egypt and I was initially charged more than the advertised Uswitch deal and still need to sort out problems with my account which is not easy to "see" on the Vodafone website.

Main problem is every time I’ve moved house, Vodophone mess up the order and it can take up to 2 months to get connected. When I’ve tried to phone them, I’m either on hold for upwards of over .Or like this evening, I was cut off 6 times.

horrendous.
customer service= horrendous.
wifi= absolute joke.
definitely not UK's no.1 provider, the USSR probably had better wifi speeds in 1922. dont waste your time or money on this garbage

I placed an order with Vodafone but cancelled it within the 14 day period as unfortunately my house purchase was delayed. I spent an hour on the phone waiting for a service advisor. I was told the order had been cancelled but then 2 days later received a text and email to say the service would go live the following day.
I called up customer services again and had to wait 2 hours to get through to anyone that could help. I was then told it was a system error that caused the notification.
I doubt I will use Vodafone again for broadband when my sale does go through

I've been with Vodafone for 2 years and it has never achieved the speed that they sold it at. I downloaded the app on my phone and have received a small discount every month because they 'guarantee' a minimum speed but as they said, sorry can't do anything about it. I called to cancel and they suggested I upgrade as though that would change something with the poor quality of internet. If I upgrade is it suddenly going to work at the minimum guaranteed speed or will I just be paying more for the same unreliable internet. Other then being useless, the customer service is standard, long waiting times to speak to somebody and people who don't really care, which is fair enough because who wants to work in a call centre trying to sell people bs. With virgin media now and so far so good ... but only time will tell.

Absolutely awful experience. Terrible customer service for such a big company. Had no internet for 8 days, was told repeatedly by vodafone it would be up and running in a few hours.. it took 3 visits from an openreach engineer for vodafone to realise they had mid-sold is a fibre product. Was offered zero compensation for the whole incident, before being told I have to send my router back or I would be charged £72. Stay away from them

what a joke phoned them 3 times to get this fixed dropping speed all the time paid for over 32.4 Mbit/s now stuck on 27.4 Mbit/s customer service is a joke! if they dont sort this out will be canceling my contract! clowns!!!

Broadband keep dropping out and when connected < 1MB. Impossible to contact VF for help. Absolute disaster.

Tried to switch via Money Saving Expert. First order mysteriously cancelled (blamed 3rd party provider). Tried a second time , order seemed to go through and checked progress, confirmed. Next day their system couldn't find order, checked at 8 am customer services said its still there. 10.45 am another customer services person in India wanted to check if I wanted to add any extras ( odd call), 30 minutes later I had a new confirmation with different number, called again and low and behold she had put through a new order, losing my £100 voucher. CANCELLED. Seems like a bad practice from Vodafone,

Avoid like the plague. Our broadband has been no better than useless since day one. We reported this to Vodaphone within days of install to be told we had to wait 14 days for the line to 'Settle' which obviously never happened. We then tried to cancel and were told we couldn't because we were passed the 14 day cooling off period. Really dirty practice. Having called them more times than I can remember to be told a million crap excuses and given as many empty promises we still have no internet..I've now given up and signed up with another company before my contract's finished. Awful customer service, awful broadband, awful company.

Please do not consider Vodafone broadband unless you know someone who lives very close who gets a good signal from them. I am 3 weeks in to attempting to sort out intermittent poor speeds and internet dropping out - not much use when you're trying to work over Zoom, especially in these stay at home times. My laptop and phone are only 4 feet away from the router and the strength of signal varies all the time. I only have 4 bits of kit at most attached at any time - laptop, mobile phone, printer and Amazon Firestick. Lovely staff (with 1 exception) trying to sort me out, but no joy so far

Sooooo frustrated. The worst broadband ever, actually using my phones hotspot would do far better than vodafone and here's why:

For the past two months it's been disconnecting every half an hour and cannot reconnect for another 5-10min. Absolutely crap service. You can't even watch Netflix without disruption. My partner ad I work from home and our jobs been highly affected by their poor quality, her online classes drop frequently and students have to wait few minutes to get back to the class.

The customer service is in India and they put you on hold for so long. For the 20th time, I contacted Vodafone today and was waiting for an hour to speak to an agent. They know the network fault but they lie about it and try to say there's something wrong within the house as if we have rodents in the walls biting the wires. Multiple times they ditched cancelling my contract by giving fake promises. Eventually I managed speaking to an English agent called Lisa who was very rude, raised her voice on me and stubbornly said she'd NOT transfer me the to the cancellation team or her superior. My advice to you is to seriously avoid them or forget about the cancellation fees and just get rid of them asap which what I'm going to do. The next I'm going to copy this review everywhere on the Internet.

Missed the connection date by over a week, customer service is in india, waited over 2hrs on one day to try and get a date for connection

Simple home move specified a month before results in the Internet being cut off 2 weeks earlier than the date specified, no Internet as a software engineer who works from home completely messes everything up. As the home move comes they send an email saying the internet is being activated at my old address. I phone up apparently it's ok.

Come move in date the line hasn't been activated at the new property so it wasn't ok. Currently being pushed around departments; 36 minutes on hold so far on my phone.

Automated message keeps saying 'we're really busy at the moment sorry for the delay'. I'm really busy at the moment trying to do a home move and I've got mr fat fingers at Vodafone not typing the right date into the form for my home move. Why do I need to sit around waiting for people who are breathing through their mouths on a phone line when I can type into the form more accurately than them.

used over a dozen providers over the years, plug and play...not vodaphone....
now I have to supress my anger and contact them, moving to vodaphone was a very big mistake even the default passcode is more annoying than the norm.

Overall lower than expected speed, repeated lags, drop in speed and connectivity are very common, but typically comes back online in under 10 mins.. however God Bless your soul should you have a problem.. the customer service experience is horrible. I recently had a nightmare trying to get the broadband fixed on a working day. The whole thing goes down right in the middle of a busy day packed with conference calls.. try to reach customer service in the middle of conference calls and it’s the Spanish Inquisition on security, asking for pins and passwords and security questions I set up 12-18 months back, when I am trying to juggle my time between important calls.. WHY ON EARTH WOULD I BE INTERESTED IN FIXING SOMEONE ELSES BROADBAND.. I completely understand the security concern if I was trying to change something on the account all I was asking was to fix the connection, which they would see was down on their system.. Finally I had to follow up in the evening get put on hold for over 65 mins and finally get through a kind customer service executive who knew his stuff and had common sense... I don’t blame the customer service execs that are probably getting the raw end of the deal.. it’s the management of the company.. “the fish stinks from that head”..

anyway I have decided to switch.. hopefully the new provider “plus net” do a better job.. Plusnet’s customer service and communication have impressed me so far..