Vodafone Home Broadband Reviews

I canceled my order during the 14-days window and avoided cancelation fees. Internet kept disconnecting and was not able to work. Customer service super unhelpful. This is by far the worst broadband provider. Stay CLEAR and save your money.

Applied for broadband was told in writing activation date 1July have now been told Someone??? cancelled the order to Openreach so now activation date 26 July with no explanation or apologies.Told I cannot contact the head of customer service..What service???

Extremely disappointed to the Vodafone broadband service! The internet has been continuously disconnected since I switched to Vodafone few months ago, almost once every 2 months，which affected my work seriously! Their outsourcing engineer Openreach is just crap, they came to fix it for several times, but never get the problem resolved, the internet keeps disconnecting from time to time! At the end of May, the internet was disconnected again, after many calls and complaints made, they eventually get the internet fixed after 6 days, I ended up had to work at my friend’s place during these 6 days, this is how ridiculous their broadband service is.…

Vodafone have delivered the worst customer service I have experienced from any supplier ever. As a small business owner with 11 phone lines on the account, they make it very difficult to get any help at all when you need it (even to take out more lines). They don't want to speak to you and do everything possible - via their awful automated lines - to punt you off to a web chat, FAQ, or anything which means they won't have to actually speak to you and provide a service. Webchats are ridiculously long winded and the waiting times for calls are terrible. Expect to waste an hour of your time if getting in contact.

Add in the despicable sneaky charges which get bolted on to your account even when you expressly ask them not to be (for Securenet).

They cut off one of lines in February in error and when they were asked to reconnect it, they started the contract again (and started charging us for securenet again). The line should now be out of contract, but they are now claiming it is not out of contract because it was connected in February! I've raised 2 complaints about this and weeks later have had zero updates. I'm currently on the phone to them while writing this (1hr and 2 mins so far) and it's quite obvious they have no idea about the complaint!

It appears that when you enter into a contract with Vodafone, you are obliged to uphold your side of the bargain; i.e. paying bills on time, but they aren't obliged to uphold any minimum level of customer service. You, as the customer are just required to suffer whatever standards they wish to offer (or not). When the service becomes so unbearable that you need to change providers, they'll gladly charge you excessive cancellation fees for the pleasure of having suffered them. They clearly have no regard for their reputation and the lost revenues they must suffer through the terrible customer reviews. I'll certainly do my best to make sure as many people on as many sites as possible are aware of what they will be facing if they are thinking of using Vodafone.

539. That's the number of minutes spent on the phone with Vodafone in 2021 so far, sorting out issues which they've caused! And that's before I just discovered that once again they haven't cancelled one of the lines we asked to be cut off ages ago and we're still being charged.

Would strongly urge any business owner who values their own time and some simple customer service to stay away. Will be moving all of our lines to another provider.

I have been with Vodafone for just over two years now. Started on the superfast plan but didn't quite get the speed I was supposed to however as stated vodafone gave me a discount for the remainder of my contract. I've had no connection issues as others mention and I have always had good experiences with customer services who have always been very polite and helpful resolving any issues. My area now has the full fibre broadband on offer which I'm due to have connected tomorrow. For me Vodafone have been my best provider for the money.

I have been with Vodafone broadband for over 18months,tied into a contract. I would definitely not recommend this service to anyone the service has been appalling with supply dropping in and out constantly.The helpline service was time consuming and not at all helpful unable to resolve any problems.A very poor service all round.

Stay well clear of this company. I pay for 900 mbps and have consistently received 60% - 75% below this. Combined with continual drop outs and a seeming inability to play nicely with Sky Q make this one to avoid. Their customer service is appalling with operatives continually lying. They say the problem will be fixed within days and then repeat this lie every time you speak to them. They treat customers as though they are gullible idiots. They lie about having received your test results, they lie about having received City Fibre test results. They blame City Fibre for the fault saying that there is nothing wrong at their end even though City Fibre have confirmed that there is no fault with the line. They deliberately slow walk your complaint so that they get another month's payment from you. They have the absolute nerve to say that on a FTTP Ethernet connection, that your router is in the wrong place! When you ring them (again) with a case reference number, they keep you on the line while they "review" the case. What sort of professional company has a complaints dept that doesn't dynamically update the database to reflect the latest situation for that individual case? An amateur company with no regard, respect or, care for it's customers, that's what. FTTP is supposed to be a "Symmetrical" system where Upload and Download speeds are meant to be identical, my upload speed averages 920 mbps while my download speed averages 270 mbps so as you can see it is far from symmetrical. Vodafone are incapable of diagnosing the problem and even less capable of fixing it. As I said in my opening, stay well clear of this company.

I should have 900Mbps and i never had this speed. usually is 100Mbps to max 600Mbps. I stop paying them £48 p/m for do not delivering what we had in contract. Raise case in CEDR and win. Very poor customer service.

When all working fine, it's fine, and getting good speeds.
But I've experienced poor reliability with broadband connection drops happening frequently across the weeks. This was accompanied by very poor customer service in trying to resolve the issue. I spent 4 months trying to get Vodafone to diagnose and resolve frequent broadband outages. These were happening a few times a week regularly interrupting my ability to work from home. After 4 months of lengthy calls, repeatedly explaining the situation multiple times over to various staff, they closed the case citing 'Your connection issues are below the threshold of 8 drops a day so we wouldn't investigate this'. They have 'kindly' let me out of their 2 year prison contract so now I'm moving to another ISP.
If you have any broadband issues, don't expect Vodafone to sort it, no matter how many times they use "rest assured" straight out of their customer phrase book.

Terrible customer service they charge extra every month and say it won't happen again and it still happens do not get vodafone broadband

Stuck without Internet for a week. It's always been slow but no connection now at all. Customer service very unhelpful

DO NOT USE VODAFONE.

Put in my order for broadband on may 6th. Even though i read reviews, i figured - it'll be fine. It can't be that bad.

+ 14 days after filing order : First order was delayed - had to call them up on activation day(14 days later) and they told me that there's a system error and it is being solved.
+ 17 days after filing order - received a call that the order has been cancelled by mistake and was asked to put in another order
+ 30 days after filing first order - checked order status, activation date was supposed to be tomorrow - order cancelled by vodafone. Contacted customer support and was asked to give them another chance and they'd offer me first month for free - that'd take another 14 days before new activation date. in total 44 days and that's worth 35 pounds for them. What a joke.

Don't use vodafone - go with anyone else, but them. It's just ridiculous that vodafone can't get their systems in line.

Moved providers to Vodafone. They told me to set up an account. When I tried to do this it didn't work. After one and half hours on live chat, speaking to 6 different people they told me there was a technical issue and try again in 48 hours. Tried again in 48 hours but still didn't work so called customer service. For some reason my pin didn't work which I'm not sure why as it was my daughters year she was born and it worked 2 days earlier. Therefore no one would talk to me and told me I have to travel 45 mins on a train to a local store to prove who I was. I finally got through to someone with half a brain and cancelled the contract before it started. I think I had a lucky escape!!!!

No issues for 3 yeas the last 5 months horrendous service, from no internet to dropping out several times a day.
Vodafone rent lines from B.T OpenReach who are in the process of installing fibre optic lines?
Vodafone have the most frustrating customer service!! so time consuming, any several compensation payments later, I went to CISAS and they negotiated release from my contract thank goodness

I had Vodafone broadband for two years and my speed averaged between 6-10 Mb in download and 1-0.5 in Upload, and an average of 10-20 drops of the line of 1 minute each every day. I had 8 engineers coming trying to fix the speed and constant drops but nobody managed to solve the problem. So overall this by far my worst broadband I ever had. I also tried to apply for the 15% discount through the App, but like the staircase that leads to nowhere, the same happened to my claim. I'll make sure to tell everyone how awful Vodafone broadband is.

Shocking Internet coverage and even worse customer service. Counting down the days to the end of my contract. Avoid at all cost!

was told up 67MB and i get 26-29MB when i was with sky i averaged 34MB these are the worst broadband providers.

I have been with Vodafone for four months and when is working is great but unfortunately I keep having problems with the line. Openreach have come out seven times and continue to find problems, have replaced cabling but the problem always comes back. When it works is great, fantastic upload and download speeds and great coverage in the flat on multiple levels. Unfortunately the continued drops, amount of time spent on the phone and lack of continuity in customer service and ownership of the problem gets low marks from me.

Switched to Vodafone. Open Reach have installed. Still no router has arrived one week later so no internet. Been told different things, so difficult to contact right people. Several broken promises. Router should be here by weekend! Losing faith. They had promised I wouldn’t be without internet when I arranged the switch. It has made work and coping with an autistic child so difficult.

After 4 years of promises I finally gave up, the service was intermittent, the WiFi was awful it was always below what was expected,I was told it is my fault because I have items blocking the signal, it is 4 feet from my phone with no obstructions, calling Vodafone is a nightmare I spent many hours talking to someone in Asia who couldn't communicate well,they got me to replace some of the equipment and purchase a booster which made no difference,after 2 engineer visits in 1 year within days the service didn't improve, I found Vodafone not to trustworthy and being told a good wifi signal was not guaranteed,and I should move the router and clear the room
I hope others don't expect too much from Vodafone