Vodafone Home Broadband Reviews

The worst experience I've ever had with wifi.

It has been down for a month and every time we phone up to get it switched back on, they say they're going to do it and then it never happens.

The customer service is just a never ending void of unanswered complaints. Each time we call we are back at square one. To top it all off, we have been offered no refund for the month we've gone without WIFI.

My work takes place from home and requires the internet, so my career has taken a hit due to Vodafone's lack of coherent customer service. We are seconds away from switching to something else, and would have done so long ago if they didn't lead us on with false promises that our problem is going to be fixed soon.

Total lack of humanity from this company. Go with BT.

Customer service is really bad - asked for cancellation, told to await contract end. Then was asked to pay for another month, as Vodafone requires additional 30 days for cancellation purposes. Awful experience

I signed up for Vodafone's 500MB fibre broadband deal. There was about a month's wait for the fibre-to-the-premises connection to be installed, but as soon as that was completed the connection was running and download speeds were up in the 480/490 MB region, and always well above the 250MB minimum performance guarantee.

Until the two week colling off period came to an end!

After two weeks, download speeds started to deteriorate and were at times as low as 50MB - one tenth of what I was paying to receive and one-fifth of the minimum guaranteed performance. Even using a LAN cable, rather than WiFi connection, made no difference.

Contact with Vodafone's so-called "customer service" team was an unpleasant experience. I was treated like and at one point inferred as being an idiot! They blamed the number of devices running from the router (TV, mobile deveices, PC, etc), whereas only a single device was in fact connected.

It was impossible to make any headway, and it appears I am left locked into the remaining 22 months of a contract where Vodafone is failing to deliver the service it is contracted to provide.

Switched to Vodafone from Virgin. It's noticeably less reliable. Need to restart modem probably every other month. It's fairly OK for the price but I don't know would I extend beyond initial contract

Poor broadband signal all over our house. TV won't work. Customer service advised we buy a booster on Amazon.

Wish I'd never changed my broadband to Vodafone. It's absolutely the worst choice I've ever made. So slow I could cook my lunch and still be waiting for my daily paper to download. I have no problems with my phone at all and never realised how bad Vodafone broadband is.

Worst customer service, cut me off for not paying a bill, with no communications at all, 4 days BEFORE the bill was due, according to their own text!!!

Would not recommend.

Ordered broadband contract then immediately cancelled after finding out their poor customer service.
It took a whole morning to actually cancel the service which made me realise I was doing the correct thing.
2 weeks later I received an email to say that my service was being connected at a certain date and my hub was to be sent out in 2 days. Another phone call to confirm that it was an error on their part.
Still got their hub in the post. It's going in the bin. Lucky escape

Customer service for installation non existant, CityFibre is contractor, Vodafone say have no control over them, not Vodafone problem for damage to my property,(their contractor)!! surly and incompetent installation team,damaged pipework, cable exposed above surface in garden,still trying to have issues resolved 3 months later, both Vodafone and CityFibre not interested, would not recommend, CityFibre shockingly poor quality, and using untrained kids to do installation work with absolutely no respect for customers property.

33mb today it's supposed to be 50 +. Terrible trying to play x box online.

I contracted to take Vodafone's Fibre 500 product for two years. For the first two weeks after it was installed, everything was fine. Download speeds were up around 490MB/second. Very soon after, however, I noticed that speeds had plummeted and now it is rare for speeds to get above 90 - 95 MB/second - well below Vodafone's minimum guaranteed speed.

I contacted Vodafone and the customer service advisor could not have been more condescending and insulting. They said there was no problem with my connection and the slow speeds were due to having too many devices connected via Wifi, such as TV, iPads and PC. Only two devices were connected, so the customer service advisor was talking nonsense! Even an ethernet connction from my PC into the rouiter was unable to improve download speeds, which remained in the high 90s MB/second.

I can work with the speeds delivered, but that's not the point! I am paying for up to 500 MB/second with a minimum speed guarantee of half that, whilst receiving less than 100MB/second. Vodafone doesn't care thgat it is breaching its own service guarantees.

I am stuck with Vodafone for another 22 months, but I won't be renewing mu contract with them unless they sort out the issues with my connection. I know that the infrastructure can deliver 500MB/second, because it was doing that for the first two weeks after installation. Coincidentally, two weeks is the "cooling off period" during which the contract can be cancelled without penalty... Sharp practice on Vodafone's part?

I recently had a terrible experience with Vodafone Fibre 500 Broadband. My service was down for 11 days, and I was never given a clear ETA for when it would be back up. I was told to reset my router numerous times, I was sent a new router but this did not fix the problem. After the fifth day and many, many calls I was eventually told that there was an outage that affected 8 other customers in my area. I was told to be patient, however, this was extremely difficult for me and my family due to living in an area with little to no cellular and 3G signal.

I made a complaint in writing to Vodafone, hoping that the issue would be prioritised. I explained that my partner and I work from home using Microsoft Teams and my family use streaming services such as Netflix, Disney, Prime, SKY, and PlayStation as well as CCTV, which we could not use.

I received a call from Proactive Support and was told that he would investigate and update me as a matter of urgency. The following day I received a call from a Wifi Xpert stating that they had logged a ticket with City Fibre, but there was no timeframe as to when they would receive any information or update regarding this issue.

Another couple of days passed and I decided enough was enough and wanted to cancel the contract. I was told that I would need to pay an early termination fee of £166 and I would have to give them 30 days' notice, which I was not prepared to pay.

The following day I received a call from a Vodafone senior engineer and was told that City Fibre had found a fault in the cabinet. At last, my service had returned.

The following day I contacted customer services for compensation, which I had been promised (but never given the amount). I was told that I would be given £9.33 per day as automatic compensation which wouldn't even cover the money we have lost during this ordeal.

I was then called by the agent from my complaint and he advised that the agent had misinformed me and that I would receive an automatic compensation of £5.83 per day. I was disgusted by this, so he advised me he could give me an extra £10 credit on my account as a goodwill gesture for the incorrect information and the issues I had experienced. I was absolutely disgraced by this and his attitude in resolving my complaint so I expressed my feelings however he was not interested.

I advise anyone who is considering using Vodafone Fibre Broadband to think twice. Their customer service is appalling, and they are unreliable. There are many other providers out there who offer a much better service.

Here are some of the things that Vodafone could have done to improve my experience:

Provide me with a more accurate ETA for when my service would be back up.
Offer me a temporary solution while my service was down, such as a second line or a free upgrade to a higher-speed plan.
waive the early termination fee and the 30-day notice period.
offer me more compensation for the inconvenience I experienced.
I hope that Vodafone will take my feedback into account and improve its customer service and support in the future.

Have a mobile contract with vodafone so thought I'd get the broadband which turned out to be an awful decision by me.

Internet is absolutely crap constantly dropping out sometimes it says it's on but the internet doesn't work.

I move to another room in the house and you'd have thought I'd have moved 5 doors down as the internet doesn't even work in my bathroom.

Please avoid this at all cost.

The price is cheap but the service is horrendous.

Pay more and go with someone like BT.

Unfortunately I'm stuck in a contract but as soon as it's up I'll never go back to them again I'll also be changing my mobile phone provider as well.

Absolute rubbish!! I’ve had their broadband for a month. It’s gone down three times. No broadband today and no customer service! I’m
Going back to BT

The big problem here is the very poor customer service. I've spent more than four hours on the phone and using their chat service and still haven't resolved the issues.

I decided to have my broadband and landline through you as I already had my mobile with Vodafone.
First problem, I was not at home when the engineers turned up which was the wrong day, first of all !!!! Then the day, they were supposed to have come it was cancelled. They gave a new date. Unfortunately I could not be there due to work commitments so my mother was there instead for the engineers. When they arrived, she asked if they can put the router box in the hallway next to the phone line. She was told that this was not possible and that it would need to go in the front room. She called me and said and told me what they said I then said try my bedroom where there is a phone port but apparently that was no good either. So it was set up in the front room where there was no phone line.
When I got home, I found out that unfortunately the pole across the way did not have fibre-optic so it was unable to connect to the Internet !! Why this was not checked first was beyond me ?? So I had to wait about six weeks for someone to come out and put fibre-optic into the pole across the way.
The engineers came into the house again, but I was at work, so I never spoke to them they only spoke to my mother.
Finally, everything was up and running, so I thought !!!! I don’t tend to use the landline and it was only due to the fact that the doctors had been trying to contact me and a friend on the landline. That I realised it wasn’t working. I spoke to someone on live chat who told me that I needed to use the telephone ports on the back of the hub router and plug it into the telephone. The problem with this, I don’t have a telephone line to plug it into as the nearest one is in the hallway which is nowhere near the router ? I don’t have one in the front room that is why I asked for the router to be put in the hallway.
So now I have a landline, I can’t use. Which is absolutely ridiculous because the engineers would’ve obviously noticed this when installing the router. The person on live chat was useless and just kept repeating the same thing to me, even though I kept saying the same thing back that I can’t do that.
To say, I am frustrated, would be a total understatement.
Also, when you send a complaint by email you expect a response. Vodafone have chosen to ignore.

Literally the worst service, the worst provider, the worst everything. I cant count how many times I have been on the phone with them regarding their service, and subsequently refunds that were not processed. It is a horrendous company that make promises and provides no service whatsoever. AVOID getting broadband with them!

Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.

Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP

Worst company we have ever dealt with. If you want unreliable broadband with no customer service then this is the company for you. The only way to speak to them is via webchat which is less than useless. Have they not realised yet that if the internet isnt working then a webchat isnt going to be much use to their customer. When you do get into a chat with an idiot at the other end they just repeat the same thing in a different way until you get fed up or disconnected