Vodafone Mobile Broadband Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Vodafone Mobile Broadband.
How Vodafone Mobile Broadband compares:
- Typical Satisfaction
- Typical Speed
- Typical Service
- Typical Reliability
See which providers rate better than Vodafone Mobile Broadband:
Ratings league rankings
Ratings league rankings
Recent customer ratings for Vodafone Mobile Broadband
Based on 100177 customer ratings since August 2017November 2009 ()
Satisfaction
1.7 stars
1.74 stars
Customer Service
1.94 stars
1.95 stars
Speed
1.92 stars
2.02 stars
Reliability
1.83 stars
1.91 stars
- Read our Vodafone Mobile Broadband buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Vodafone Mobile Broadband
190 Customer Reviews over pages
Reviewer
Carole
Location
Dunfermline
Date
14/08/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Reviewer
ntXcavHgb
Location
pouYEdiD
Date
07/03/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
HgIuxpEeFCr
Reviewer
apSyrRgzsdWm
Location
bUqDMHQoacefX
Date
07/01/2024
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
vOXjhgYL
Reviewer
UawQIrELonFdTfZj
Location
gfWGRoLIp
Date
12/12/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
rYDgdeEnMI
Reviewer
rgcsuKUVbYQOnF
Location
tyiCDBIRY
Date
22/11/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
ChNMqoBdaXJw
Reviewer
Erol
Location
London
Date
30/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone broadband is basically a scam, don't ever opt into it. I have had it for 2 years and it only "kind of" worked within the first 1-2 months probably.Rest if the times I used hotspot. I was bound to a contract so couldn't opt out the 1st year without a penalty so had to wait. I am located in central London (zone 2 to be exact) and it was very poor connection speed even though the signal showed it was strong. Don't do this to yourself, it's a waste of time, money and mental energy.
Reviewer
LC
Location
Dublin
Date
04/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely no reliability, to avoid
Reviewer
Paul Moxey
Location
Gloucester
Date
12/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute joke I pay my money every month on pay and go never have reliable service or strength never have signal unless in the city centre (I live no where near) have to be outside for 1 bar fin if you live in Spain I don't I'm in the UK would never recommend.
Reviewer
Ian Indley
Location
169 Huddersfield rd newhey
Date
10/04/2023
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Broadband went done today I was on the phone forever three hours and couldn't get to speak to anyone I know from experience it take ages to get through and when you do you can't what they are saying
Reviewer
Ab
Location
Bradford
Date
17/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Piss poor excuse for a broadband... Got it to be able to work from home as couldn't use hot-spot... Worst excuse ever. Sold me the lie of coverage everywhere. First 2 months were decent. Since then I've struggled to get passed 2mb download speeds average. And my phone is averaging 60-70mbs.
Reviewer
dHonEFWrJUajwZ
Location
GTbpeIfLAwOUPot
Date
30/10/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
HavZuthOeWJMy
Reviewer
amkjADRXiGZtuIV
Location
huoVPQOpze
Date
30/10/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
zvGHTLpjNqhmWCV
Reviewer
Ethan
Location
South Coast
Date
21/05/2022
Comments:
Hey if you're reading this you're probably looking into replacing your broadband with 5G? If so all I can advise is don't, especially with vodafone. Now I was shocked to see how high the rating was but look a little deeper and all the positive reviews look fake. The speed is piss poor, it drops out contstantly and you're looking at an hour each time to speak to customer support. Want to cancel after you've already signed up (and they've lied continuously about how its going to improve next week), forget it because they state they will charge you the remaining balance on the contract. It's an absolute joke and honestly if just one person reads this and decides against it I'll consider that a success.
Vodafone, you're an absolute embarassment and I will never use another one of your services
Reviewer
anthony treacy
Location
derby
Date
10/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
im sick and tired of spending massive amounts ov bills every month with Vodafone for lies and not being happy stuck in a contract! all for crap internet speeds! and poor customer service that seem to be helping you'' but are very quick to transfer you and only to find out they have lied to you and nothing has changed! i took out a contract with them and told i would reach up-to 130mbps to then after days go by getting between 4-8mbps and told that im only getting up-to 10mbps by customer service in derby and if im not happy i can leave! im shocked how im treated! and not only that when you ring your spoken to by an automated system that puts the phone down on you constantly because it doesn't understand you! and tells you to speak on line chat that id be welcomed by customer service, only to find out its automated again!! !! so every-time i call them iv to tell the automated system iv leaving Vodafone!! my internet with them is shocking" im now getting under 1mbps up-to 1 and a half!! i cant even watch Netflix!! why sell my unlimited mobile internet with promises of massive speeds and no caps in the evenings to be getting such horrific slow speeds!! this is 2022 and im getting closer to dial-up speeds!! this is a multi billion company and it cant keep to promises to its customers!! im so angry!! im going to go to EE
Reviewer
sam
Location
dudley
Date
19/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
1. It was far from easy to set up, im quite tech savvy but even still had to search youtube/google to find out how to set it up.
2. I was told I would get 27-30mbs download speed, ended up with about 2-3mbs.
Ive now taken it back to Vodafone and now very happy i dont have to worry about it. Never again.
Reviewer
JCM
Location
Sutton Coldfield
Date
18/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone Gigacube
Awful- don't bother
Intermittent connection at best and virtually non-existent at times.
Home working made ultra difficult by a company who don't really care about coverage.
Sell you something with 5g capability knowing you're unlikely to get 4g at best.
Customer service unhelpful and you're left paying a premium for a service which rarely delivers.
Bring on a permanent base so I can get home broadband
Reviewer
LouFF
Location
Wales
Date
23/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Please avoid. Every single time I've added credit the data pack either hasn't aligned with my account so I can't use it, or it works nicely and then automatically disconnects from my account daily. I swear I can't use it for 1 day without it disconnecting from my account. Then I have to go on live chat for over an hour to be told a "glitch" occurred. Its clearly all nonsense. Pay as you go wifi is useless and customer service is appalling.
Reviewer
Raluca Sandu
Location
Milton Keynes
Date
05/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SCAM! Very poor quality, it's unusable and expensive! Not only that, but even for 1-month contract you have to give them 30 days notice, so they can charge you another month for something you're not even using. Thieves!
Reviewer
Vitor Costa
Location
Salisbury
Date
26/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute scam, low speed high latency very bad service.
Wasted hours speaking to assistants with no solutions to improve speeds.
NOT ONLY THAT you will have to pay 30 days extra after cancel this contract
Reviewer
Guy
Location
ALNWICK
Date
07/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's dire. Worse than the old dial up systems. Oh, it's gone offline again! Oh it's back now. Better post whilst I still have access to Vodafones mobile broadband network
Reviewer
Sami
Location
London
Date
01/06/2021
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute Scam if you are going tot ake the 30 day rolling contract. They will charge you for another 30days "notice" so you would have to cancel the contract the moment you started!
Customer service not interested at all to help and they just repeat garbage back over and over.
DO NOT BUY THE 30 Day rolling contract .... SCAM.... Slow speed
Reviewer
Guy
Location
ALNWICK
Date
24/05/2021
Ratings
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hmm, notice I posted on 21 April! I don't normally do reviews, but Vodafone mobile broadband has deteriated. 10 minutes to open an email, if I can obtain a connection. I no longer find it a useable service, it's possible another area of the country may be ok. It's dire, rather like my mobile phone in 1993
Reviewer
Martin
Location
Conwy
Date
11/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sorry Vodafone. The actual mobile connection here is pretty good, but the mobile broadband is shocking! Generally it varies between 0.5Mb and 3Mb and often drops out all together. Let's face it, that's pathetic. And what on earth could the excuse be? We can see the telephone mast right at the bottom of the valley! If you wasn't the only provider in this area I would have cancelled this contract long ago.
Reviewer
Guy
Location
ALNWICK
Date
21/04/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
When it works it's ok'ish. But after 12 years using mobile broadband (Nb. My former supplier doesn't cover my current living location), I'll have to arrange a landline type connection. Vodafone is ok'ish when it works, very unreliable
Reviewer
oPIVKQLWhwG
Location
FqSfnApsXrTKlQ
Date
13/04/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
xlSKoRDaJ
Reviewer
jcIHdvXa
Location
FHMPtLgYkExoWXf
Date
13/04/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
bIJmEviXTnL
Reviewer
Ryan Butler
Location
Stourbridge
Date
29/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute shit internet, speed is terrible, download speed is shocking, wifi on my phone disconnects randomly and frequently, totally don't recommend, robbing bastards make you pay for this shit, fucking joke
Reviewer
lwuMDhPHaqxE
Location
rNlSBVLZXwTy
Date
13/10/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
qbrHedBMSoAFu
Reviewer
Adele
Location
Cork
Date
06/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complete disaster. Coverage is spotty and inconsistent. Doing well if we get 100-300 Kbps. For €60 a month you'd expect a bit more. Usually now we just tether off our tesco mobile which is much better. What really irritates me is that it's completely impossible to speak to a rep or anyone at Vodafone about it. For that kind of money you'd at least expect to be able to express your frustration. But they'd rather everyone just left their poor reviews here I guess.
Reviewer
Antonia
Location
Suffolk
Date
27/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I needed a data roaming option that covered me in Singapore, Australia and the USA for 2 months. After researching the best options and then going into my local Vodafone store for advice, the Mifi mobile hot-spot device and Global Roaming Plus 5 GB of data sim card seemed like the best choice.
However, I only successfully got the device to work once during the 2 months I was away. The signal light was constantly on red and it always said there was no network on my device even when in city centres. Only once did the light go green and connect to a local network, even then I couldn’t get any internet to work on my phone. I only used 89 MB out of the 15 GB I paid for. In the 3 different continents and numerous places I tried to use it I couldn’t even get close to a useable connection.
Overall this cost me over £110 (including the cost of the device which I will clearly never use again given the lack of signal). I am aware that is the cost of the contract which I signed up but for this price I gained no service. I managed to send one email to a hotel about my stay! Every-time I had no wifi and needed directions, train timetables, use of google maps etc (this is what I had bought the Mifi for!) I had to use mobile data on my phone instead (not with Vodafone) and that cost me a fortune - which was exactly what I was trying to avoid in the first place.
Reviewer
HarrowJ
Location
lONDON
Date
26/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Thought I got a good deal with Vodahone mobile broadband hub-Mifi. Advertised speeds of up to 150mbs. Took it to various places inside and outside - Nowhere near that - Best I ever got was 35 outside.
It does not as advertised replace your fixed broadband. It is rarely about 8 mbs and often as low as 1.5 which it is now. Absolute rubbish. If you see any good offers for - this walk on by!
Reviewer
Patsy
Location
Keith
Date
20/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It is the worst customer service I have ever received for anything. They lie, break consumer law, keep you on hold endlessly and have no clue how to resolve the problem. I paid an upfront fee and 3 weeks in have never had mobile broadband . They have no accountability. Do not consider using vodafone
Reviewer
Dr JP
Location
Crawley
Date
19/01/2020
Comments:
I signed up for 30GB/month data only , 1 year contract for mobile broadband with Vodafone . This was to use mainly abroad at our holiday home in continental Europe plus on other holidays. Unfortunately I soon realized that I was getting less than the half of the data amount I was paying for. I understand that all other operators (O2, Three etc) clearly state that you can only use a proportion of you data allowance in EU mainland... Vodafone kept saying that they were allowing me to use whole 30GB abroad which was not true . The data were disappearing from my monthly allowance even if we were not switching the mifi device on... Anyway I kept paying for this substandard service for the whole year and stopped my DD as soon as the contract expired. Called them 2 weeks later and was told tha they will still charge me for the whole month after the contact finished as I was supposed to give them 30 days notice. Their T&C clearly state that you can cancel the contract " without termination fee if the service is poor for unreasonable amount of time " Well, the service was "poor" for the whole year... and the contract has ended up already but they still want more money!. STAY AWAY
Reviewer
KSara
Location
Warrington
Date
16/09/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had no end of problems, promises that engineers would come out, but the service doesn't improve, ridiculously long call wait timed. I've now had zero broadband for 36 hrs and have been waiting on the phone to speak to someone for 30 mins. Customer service staff are always polite & helpful, but the problem is the infrastructure. It's costing me money in call minutes and data to my mobild provider, I am extremely unhappy, I would not use Vodafone for ANYTHING ever again.
Reviewer
Stuart Elliott
Location
Tamworth
Date
14/08/2019
Comments:
No Internet service for 5 weeks. Waited in on 5*separate occasions for a promised Open Reach engineer visit - 'no show'. Watch this space. So many phone calls, listening to the same old 'yes, this is totally unacceptable, sir' Frankly, I'm lost. I could throw 'I'm a pensioner into the mix!
Reviewer
Tonka
Location
Abingdon
Date
29/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Replaced TalkTalk with Vodafone for cost reasons - Vodafone cheaper.Do not make the same mistake! After only 2 weeks of this, frankly unacceptable quality service I shall be terminating the contract the Vodafone (possible in first 30 days).
Never having thought about speeds etc, before because everything worked fine with TalkTalk, it became immediately apparent that the Vodafone Wifi is hopelessly inadequate. Very variable service with varying speeds and drop out the norm. Smart TV - should I really wait 2 minutes for a connection to Netflix? Too much bufferring. Customer services polite and tried to be helpful but have not fixed the issue.
Reviewer
A khan
Location
Cambridgeshire
Date
16/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Guaranteed speed is nonsense. And there is no mechanism to claim the guaranteed 15% discount for not meeting expected speeds.
Switched from EE home broadband to Vodafone home broadband. Access to the usual sites Netflix, amazon, Facebook, YouTube all were terribly slow. Support is impossible to get a hold of. The chat online just sits on "loading". From a Vodafone home phone they charge for calling support and never answer.
As we have Vodafone 4g on mobile we switched to chewing up mobile data. Yes the mobile data rates were faster and more reliable than home broadband.
They had actually limited the home speed to 15mb but guaranteed 25mb.
Went through months (yes months) of support. Changed wifi channels (irrelevant). Changes to the google DNS again irrelevant. They promised to send an engineer out to remove the limit within 48hrs. 2wks later still waiting for the engineer and the line limit to be lifted.
Did I mention there is no way to claim for the 15% discount. It is not in any Vodafone App and the techinical support state they can't authorise discounts.
And the support has more rigorous security than any banking app I have used. If I contact via the app then they should have the account details. And if they are going to reset the router then they should call the house phone. Complete incompetence.
Reviewer
Joe
Location
Wokingham
Date
28/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Avoid like the plague, no where near the speed advertised. hours of wasted time on the support chat and over an hour on hold on the phone support. Engineer visit scheduled but no one showed. got told they had missed me but I work from home and hadn't left the house at all that day.
Reviewer
Lisa Kilbourn
Location
Norfolk
Date
28/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
I am so fed up with speaking to family and friends and having to wander about the house and garden to get a reception. It has got better because we used to have to run to the bottom of the garden for good reception, sometimes in the poring rain, not good.
My family get the hump for not being able to hear me and keep saying get a proper phone, listen up Vodafone.
Really want a Vodafone person out so they can hear what our reception is like. I secretly hope it's raining lol.
So fed up with complaining. I just want to be able to hear the people love.
Listen to the little places in England please.
Reviewer
bob
Location
ayr
Date
08/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
poor service terrible speed, got text saying they cant do anything about it.
Reviewer
John
Location
West Yorkshire
Date
28/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Supposed to get 38mbs and I'm averaging 0.06mbs surprised it's even letting me post this never ever go vodafond
Reviewer
Louise Barnard
Location
Horsham, West Sussex
Date
06/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Revolting, not only do they sell you a product that dosnt work when they claim it does the customer service is disgusting. We’ve not had one week we’re the internet has worked to a standard we were told. It cuts out, drops out every bloody day and you have to reconnect. When you ask for help you don’t get it!
Don’t go with these guys they rob you of money, give you false information. Go elsewhere save yourself the stress!
Reviewer
UNHAPPY CUSTOMER
Location
Bognor
Date
31/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DISASTER, TERRIBLE. Sent faulty dongle, spent 11 months trying to get it working by visiting lots of vodafone shops and calling them. Turned out they'd sent me a prototype which wasnt for public use, and now they wont refund me £378.40 for something I didnt use. SHAMEFUL VODAFONE
Reviewer
Odyn
Location
NOTTINGHAM
Date
26/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely poor, the customer service was frankly some of the worste I've ever experienced. We had a direct set up which forever reason wasn't coming and we did not notice untill three months down the line, baring in mind we had not email phone call letter to say this was haplening. We rang them up to sort it out and were told it had been passed onto a debt agency we argued our case paid our bill and were then told were going to have to send you a new box! This mean waiting another month untill we can use it again with no compensation and to top it off we were laughed at down the ohone, this company is a joke to be honest with waiting till our times up and cancelling asap. Piss ******* poor
Reviewer
Gareth
Location
Port Talbot
Date
09/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broadband company I've ever dealt with. Don't be persuaded by the low prices. Took over 2 weeks of no braodband until it was up and running. Constant drop outs. Speed should have been 78mb - I was consistently receiving speeds of 76mb with EE. I'm lucky if it doesn't drop out every hour but am achieving speed of less than 25mb at all times - much slower at peak times. I've made 3 official complaints to them starting on 6th June - each time they tell me tech team will contact me within 72 hours but still waiting and it's 9th July. No apologies forthcoming and no offers of discounts. I'm waiting till my 8 weeks are up and contacting the ombudsman.
Reviewer
Diane
Location
Plymouth
Date
04/07/2018
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service quite poor i wouldn't recommend them. With one or two exceptions i was promised call backs that never came ,was given information that was wrong and simple problems took an age to sort out.
Reviewer
Zet
Location
Didcot
Date
12/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They do not deserve any stars
Reviewer
Paul
Location
Somerset
Date
06/06/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Dont do it they block thousands of websites that are harmless and make an assumption that we as adult users cant police our own internet
Reviewer
William
Location
London
Date
14/05/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
I purchased a 50GB data sim contract with the option video package totalling £37 a month plus the dongle.
The my account on the website failed to ever work so I couldn't check how much data I had left or put a data cap on my device.
I rang Vodafone up numerous times, some said they would call back (they didn't) other times they were getting "specialists" to fix the issues. Out of the 5 or 6 times this happened they failed to fix it. The customer service agent (CSA) said that they would cover any data in case I go over as they themselves couldn't put on a data cap. (Which is shocking). After the issue still occuring and sick of waiting on hold everytime I call trying to see how much data I have left because the issue was still not sorted, I contacted the complaints number.
Complaints team were just as bad, I was promised a call back from a supervisor multiple times (which never happened) - they just don't care.
The issue was still not fixed and I went over my data by quite a bit despite the previous CSA saying I would be covered. Vodafone's fees for going over your data is extortionate and despite being meant to be covered as I couldn't put on a data cap as the issue was still not fixed, they preceded to want to charge me £180 in overcharges. (Going over 15GB over my data and they charge £180, whereas my contract is £30 for 50GB.)
I spent a long time on the phone with multiple calls trying to get this escalated, turns out they were hopeless. After wanting to burst my own ear drums after listening to the same songs over and over again on hold, they refused to help. They overcharged me £68 in the end and I cancelled my contract with them. I spent a total of around 15-20 hours on the phone with them over a couple of months.
As promised to the guy on the phone I plan to spread the word of mouth around to anyone who mentions Vodafone or who is considering. They used to be good but have got too big for their boots and scam their customers despite making promises.
I was going to take them to court, although this is not worth the hassle for £68 and they clearly knew that. But it's fine if they want to focus on this short term approach that leaves them to be the most hated phone network provider in the UK.
The issue was simple and these "specialists" and CSA's were completely unhelpful. Their focus on "soothing" customers and not actually fixing issues shows how inadequate and totally unacceptable their service is.
Never going back to Vodafone now...
If Vodafone would like to contact me and make amends they can find my contact number through my Vodafone account.
Reviewer
l k batra
Location
Jaipur
Date
28/04/2018
Comments:
very poor service and staf pl refund my money
Reviewer
Guy
Location
Bangor
Date
17/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Absolute shambles! Their 'customer service' is atrocious. No goodwill at all. I was sceptical at first going with Vodafone after a previous bad experience and I was proven right not to go with them. Never ever ever again!!
Reviewer
Zhen
Location
Date
07/04/2018
Comments:
Had it for nearly a year and without fail the quality is shoddy at best and non existent at worst, connection constantly fails and disconnects no matter what device you use. Makes even watching a short clip or messaging people a pain. Whatever you do don't get Vodafone broadband
Reviewer
Hoang
Location
London
Date
06/04/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse internet provider constantly cutting out
Reviewer
Bruce
Location
West Lothian
Date
23/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
For any potential vodafone mobile broadband customers out there. Heed my warning..
Dongle bought 27th Dec 2017, it came with 1GB of free 3G data
15GB of data purchased for £25 ~20th January 2018 when I used the 1GB of free data.
It is important to note this data pack should last for 90days of 15GB, whichever happens first
Since then... Nightmare...
It is important to note that the dongle is for my parents, who get 3G 'just' but are in a poor ADSL area with no chance of fibre. The Mobile broadband was for low useage, occasional emails etc...
PAYG data packs have never lasted longer then a week before I get the dreaded "top up needed webpage" when I try to access the internet. Now this is prompted, not by the VF WiFi hotspot but by the 'network'. This has resulted in weekly phonecalls to Tech Support who say the 15GB pack is 'broken' and has an issue. The say the smaller GB packs 'work' so they'll clear down the 15GB purchase and add smaller packs. I just need to phone when the data is consumed, state the problem is the 15GB 'issue' and they'll add more data.
So 7 days ago 2GB was added. (6th time of phoning)
I reset the data counter on the router...
14MB used on the router
<70MB used according to My Vodafone
and service has been turned off again
I have been a loyal VF customer for years, but this experience has been horrific.
No support, no communication (despite promised callbacks)
No compensation
and more importantly, no service....
All I can do is urge people to consider other options - my experience has destroyed all faith I have in VF to deliver the service they promise, and I've paid for.
Buyer beware!
Reviewer
Gethaa
Location
So15
Date
21/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Whole time best scammers. Please dont go for this. They are not providing the complete data in the pack. Always facing technical issue which their team is not able to resolve. Just eating the money and customers are in trouble. I used to contact them on daily basis to resolve the connectivity issue.
Reviewer
Porkster
Location
Hertfordshire
Date
21/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So looked at various broadband offers after Xmas, thought I'd move from DSL to fibre for less than I'm paying PlusNet. Place order, go away on business find shiny new router to install, check PlusNet router, still working and active to Internet..Install router no service. Vodafone decided to cancel the order on the 3rd of March and not bother to contact me via the 2 numbers and 1 email address available to them. Just got off the phone to a nice lady but decided to not process the order as 'that offer is no longer available', she didn't even know the service costs. Now waiting for a returns bag for shiny router to send back for next victim. Can't complain about the service, I didn't get any.
Reviewer
Ruslan
Location
Worksop
Date
17/03/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely crap Vodafone broadband ever,scammers,from 40 mb speed, I just got just 4-8 mb,weekends are more disaster,I complane for 3 times,nobody do nothing,just loose of time and money.
Reviewer
YvonneM
Location
Aberdeen
Date
25/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking! Came from BT in November with no previous issues to Vodafone where I’ve had nothing but problems.
Continually dropping out & dial up speeds although they insist that there’s no fault. I’m heading to Trading Standards by the end of the week if this isn’t sorted!
Pay extra for another provider, avoid this lot at all costs!!
Reviewer
Nadia
Location
Slough
Date
16/02/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst customer service ever.They sent me a phone that does not work properly, the cable provided was dodgy as well. Spoke to the 'team' and their 'manager' in Egypt who has totally no empathy. No idea of what customer service is and all they do is talk over you and tell you what THEIR process is. I have to take the time to go to the store where they will send my phone off for approx 2 weeks and they will provide a loan phone. LMAO at their loan phone because 2 years ago I had the same issue with my Iphone 6s plus. The 'loaner' was an old smelly, dingy phone that had no functionalities except being able to make phone calls and receive which affected my day to day activities. When the phone came back it was still not fixed! I then had to make an appointment with the Apple store in Kingston who took one look at the phone and replaced it straight away! I hate vodafone. They are a horrible company. Stay away. Unfortunately I have just renewed my contract again because they are good at luring you in with good deals at first. But I assure you this will be the last time that I will be renewing my contract. Each time I upgrade, change my contract or need to have something done by Vodafone I have to get angry, annoyed and frustrated. They even had the guts to call me a liar once! The call was then listed to and they called back to apologize!
Reviewer
mounsed
Location
Leeds
Date
31/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I had read these reviews before I left sky BB.
I signed up with sky purely on cost. £20 a month for Fibre to cabinet is a brilliant price. However this is where my love for Vodafone broadband ends.
My download speed is quoted as 32mb/s and upload of 8mb/s but thats into the Router. This speed never makes it out to any devices. Constant dropped connections No IPV6 for xbox (be warned this slows it down no end. Vodafone are also traffic shaping horendousley I think this is why its so cheap.
Be warned if you are like me with a wife and 2 kids with probably 20 things connected to the internet Vodafone is not for you.
Reviewer
Colin Keane
Location
Devizes
Date
21/01/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Setting up the account didn't work first time, they then sent three routers so the internet wouldn't work until they sync the correct router serial number. Customer service is awful. Have had to reset account every time I try to log in. Now log in doesn't work if you use Safari (Apple) browser
Reviewer
Mohamed
Location
Leicester
Date
23/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
very bad experience. I was told i had capped data, and it wasn't. ended up paying hundred pounds extra and Vodafone doesn't care.
If you request capped data, always request confirmation in writing, otherwise you don't have a way to prove. hope this feedback helps.
Reviewer
Mr Lavin
Location
Birmingham
Date
20/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I had the reviews on this page before purchasing.
I purchased the 50Gb deal for £30 per month for my children to use. After checking my bank account they have charged me £192.50 because unbeknown to me you have to ask for your allowance to be capped. we have allegedly used an additional 50gb and been charged accordingly. what a rip off and to add insult to injury I've just spent the last hour trying to Cancel.
coverage has been crap as well.
Reviewer
Cosmin
Location
London
Date
16/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I started the service on the 12 , till 16 I had no internet and they say now the router is faulty and I need to wait 5 days more to get the new router, I will not recomand Vodafone to anyone
Reviewer
PMA
Location
Grosmont
Date
14/12/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed to VD Fibre 76 from BT Infinity 2 in order to save 60% on the price. Excellent communication prior to the change with plenty of explanation. Router arrived a couple of days before activation allowing me to set it up. VD was up and running 10 minutes after connecting the router and has provided solid connection at the same speed as BT. Absolutely no complaints and I'm enjoying the financial savings!
Reviewer
PaulT
Location
Wokingham
Date
10/12/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Internet is slow and unreliable. I hardly ever leave reviews for anything, but this service is utterly terrible. My immediate neighbour gets 5X the broadband speed, and I'm paying for "unlimited fibre"?!! Customer service was helpful once when the service wasn't working at all, they gave all the VF mobile phones in the house unlimited mobile data for a month - which kept my 3 children happy over Christmas. I'll still be switching to another provider the second the contract runs out.
Reviewer
Marcin
Location
Sheffield
Date
06/12/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t touch Vodafone. Broadband is extremely slow!!! Downolad speed 0.54KB !! constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
Reviewer
Kane
Location
Date
30/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I dont need to write an esssy to make a point
Ive got fibre optic vodafone (37mbps) but im getting 5-10 mbps even when right next to it
It keeps dropping out every 5-10 minutes
Customer Service is dreadful, they tell you the most obvious stuff
Overall the broadband is ****, dont get it
Reviewer
Stephen Krasnowski
Location
Tamworth
Date
29/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Awful!! Wi-fi is pointless as it just drops out when I’m using it so have to rely on my mobile data. Clearly a problem somewhere but all I got from customer services was “we don’t gaurentee wi-fi speed. Speed isn’t an issue, it’s just the constant dropping out even if stood next to the router
Reviewer
Luisa
Location
Brighton
Date
16/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
From the day I got broadband with Vodafone the service signal and reliability has been terrible. I have stuck with it for several months and finally decided to switch. After several calls they are still insisting on charging me an early cancellation charge which I find completely unbelievable. Such shockingly bad customer service it's unreal. What ever you do don't use vodafone!!!
Reviewer
Nicole
Location
London
Date
15/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched to vodafone after having Dky broadband for the years (never complained). My switch was just a cost-saving decision.
Vodafone broadband was supposed to go live on a Friday, didn't and so I phone their customer service on Saturday and Sunday who both promised the service will go live in 24hrs. Never happened. 2 weeks later I was still without internet with a lousy 50gb add on on my mobile package to use instead.
I have now switched to plusnet which have been amazing. Customer service keep you updated on progress and service date was delivered on time :)
Reviewer
Ash
Location
Aylesbury
Date
13/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with bt and virgin before for many years and never had to call them for any broadband issues ever. With vodafone broadband it seems like dealong with some dodgy company setup only recently. Broadband connection keeps dropping and now the first month bill is like some random amouny which was more than twice the actual contract. I was kept online unnecessarily long without much explanation. One can hear laughter in the background not very professional at all. The agent just reduced the bill and it seems a common occurrence and from them if you call or pay if you don't notice. I signed up because it was cheap and now I can't wait for the contract to come to an end. It is the fastest package and i am in very good location for the fasteat but still it seems very poor connection odd times. Stay away from them
Reviewer
DerekC
Location
County Durham
Date
11/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Four years fibre broadband with EE & later, sky. Their routers connected and stayed connected at around 34 to 35 me.
For a week this was the same with Vodafone then it dropped to just over 27 then fell in stages to 22.4 - which by an amazing coincidence is the exact minimum speed for their service level agreement.
in short their support staff said there's nothing they can't do anything about it. They can't raise a fault report as it's within their minimum speed guarantee.
DO NOT FALL FOR THE DEALS THEY OFFER! - THEY ARE CHEAPER FOR A REASON - ALMOST HALF THE SPEED OF OTHERS & VERY POOR TECHNICAL BACKUP.
Reviewer
Greta
Location
Donnington
Date
11/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I have took out a plan with Vodafone just over two weeks ago unfortunately we are in a position that we cannot get unlimited broadband locally so after a recommendation from the neightbour and the advise of the the store representative at currys that there is no option for more than 50GB we have picked your home wifi package which we were pretty happy with.
My understanding was that it cannot go over the 50GB limit or at least I would get notified if it did which is what would have happened if we also had a mobile connected to the account.
Our internet stopped working today so I quickly installed the app and to my surprise there was 65GB usage showing.
I have called vodafones advisor to ask regarding the usage potential addons etc he advised me that I have gone over and the extra 15GB will cost us close to 200 pounds.
I have tried to ask him to apply the add-on for this month as the month wasnt over so we have 65GB and a cap set for the future plus an online account so I can manage it better as I havent been suggested this before. He was insisting that I have to pay these charges.
If I knew I do not get notified I would have downloaded the app the least or if I was suggested an online account/data cap on our last call when I was trying to change the billing date I would have done that,
This was our first and probably last experience with vodafone as it stands I have cancelled our monthly deal now I am sorry it ended like this as the plan would have suited us with the additional 15GB add on but having to pay almost 200 pounds for a bill that should have only come to 50 is way too much and I do not feel like you they want your custom but your money.
I asked to speak to the manager but nobody would speak to me.
Reviewer
BENTLEY
Location
Horley Surrey
Date
08/11/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, My Sky stopped working on this day but VF BB did not start working, many phone calls later and it was all finally working BB and phone 6 days later, I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky box did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41%
Reviewer
David
Location
West Bromwich
Date
06/11/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
RARELY do I leave reviews but I switched from SKY Fibre Broadband to Vodafone on what I thought was a cost saving decision. ABSOLUTE rubbish. I went for the fastest option. After just days I was having to call them because the wifi signal to devices was poor. After a long winded conversation changing a whole host of settings, I still had multiple issues. In the 2 weeks I had it I had no internet of any kind for 3 separate days.
The router technology is still way off the competition and the service incredibly unreliable. They are a few years away from providing broadband that can compete with SKY/Virgin.
Get out of your contract within the 30 days cooling off period!!
Reviewer
Phil Willson
Location
Shaftesbury
Date
26/10/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
SWitched from BT which never worked more than 1 to 2 hours at a time.Went for £30 per month deal with Vodafone so far so good. Early days but seems V fast and has stayed on since installation.
Reviewer
ALEXIA-RAPHAELLE
Location
LONDON
Date
25/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is by far the worst company that I have ever encountered in my life, bearing in mind I've been in the UK for the last 10 years and have gone through Orange, O2, Three, etc... Their customer service is a joke and a team of unprofessional individuals who are rude and incapable of ever solving problems that they've caused. In the last 4 months, I have called over 15 times, spent over 7.5 hours (given the fact that they place you on hold and phone calls average at 30 minutes per call, and this one time I stayed on for 2 hours before the agent just hung up on me). My contract ended in June, prior to the contract ending, I went into the shop a month before and called to inform them that i had no desire of renewing the contract as I had been paying for a year for a contract that i wasn't using as the first month of me having the phone, the phone got stolen in a house burglary for which I had a police report as evidence. They stated that there was nothing I could do as I didn't have insurance. Also some months my bill would be higher for a contract that was never used but they always had an excuse. So understandably when the contract ended, i was keen to be done with this ordeal. However the real ordeal came from me being charged for the last 4 months for a contract that was supposedly finished and I'd asked to cancel. Agents one time would reassure me that it'd been cancelled and a refund would be given, then I'd be charged the next month and the same cycle would start back. This month was the worst with rude agents and them claiming they'd refunded me, taking my debit card details and nothing to show for it. I would NOT recommend this.
Reviewer
Ben
Location
Surrey
Date
20/10/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Things did not start well but got a lot better. Initially my broadband was due to go live with VF on Thursday, my Sky stopped working on this day but VF BB did not start working, some phone calls later and it was all finally working BB and phone 6 days later. I was not pleased although I do not know if VF are at fault or Openreach. But as I said everything improved. The router, although hated by many seems good to me. Port forwarding was easy to setup and it is also doing port address translation (for example incoming port 2300 to port 554 on internal Lan) my Sky router did not do this. I have over 30 devices on my internal network which can be accessed from the WiFi correctly. I have a music 16Gb library on a USB memory stick plugged into the VF router and this is accessed by my 6 Sonos boxes. My download and upload speed is as it should be, quite high FEC on the stats page but does not seem to be a problem. The WiFi coverage is as good as my Ausu DSL-N55U. The CPU is showing only 10% and memory usage 41% so it would seem the router coping well with the more than average demands I put on it. All this for £20 a month, a bargain in my opinion. Its a shame it was a bad start. I found the VF support line helpful and courteous if not very technical. Openreach were very helpful the engineer gave me his mobile number so I could ring him directly if any more problems occurred with their side of things. Can't think of any other relevant points, I am now a happy VF customer, mind you its only been up and running for 4 days.
Reviewer
Keverne
Location
Nottingham
Date
19/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Where do I start? I ordered broadband with them on the 1st of September. On this date, I was told that I was booked in with an engineer for the 18th. So I travelled to nottingham for that date, having to take time off specifically for this. Then on the morning of the 18th, i'm sent an email telling me to 'get ready for my installation on the 21st'. After waiting hours on hold, i'm told to wait until 8 for the engineer, which I knew wasn't going to happen. So on the 21st, when I'm not in the county, I get a call telling me that the bt open zone guy is outside. Once I tell Vodafone about this problem, they were quick to give me 50gb free if I was with Vodafone mobile (which I'm glad i'm not), or add 'credit to my account', which costs them nowhere near as much as it costs me to travel on short notice and take days off work to be stood up. After calming down and agreeing to have an engineer come on the 12th of October (21 days notice), an engineer shows up on the 10th. Which was incredibly inconvenient, because it made me late for work, waiting for this guy to do absolutely nothing as it turns out. Then I called to find out why this was the case, and was told that 'engineers come whenever they're free and around your area'. Now, even a child can point out why this would be an infinitely bad idea, especially since if you're unavailable for your surprise visit, you're charged a missed appointment fee. But that aside, the broadband still wasn't working after installation, I once again called Vodafone (18th time by this point), and was told that it wouldn't go live until the 12th. Which I thought was fair. The 12th finally came, and the broadband still wasn't working, so when I called (19th time), I was told that 'the broadband order on my account was cancelled', and that apparently 'this is a rare situation that never happens, but they're going to try to fast track my activation date'. After hearing this nonsense, I was contacted later in the day to be given a status update saying 'btw, nothing has happened yet'. Probably the least informative update to ever have to endure. I called back later that day to be told that I had an engineer visit on the 23rd of October, which I never booked and had no idea about. I still wouldn't have known this date unless I had called them, and it's lucky I did. I was told that the openzone man had not installed the line properly, and I need another appointment on a date I never agreed upon. I had decided to cancel my account with them, and they literally encouraged me to leave. No retentions, no explanation, just 'shop around and we'll be happy to cancel your contract free of charge since you're within your first 30 days'. What's interesting about this, is that if I had waited until the 23rd, and nothing had happened, I'd have been outside of my 30 days, and would've been expected to pay a cancellation fee, which felt almost like a plot to trap me within their horrible service. Not once did I feel like they were listening to my struggle, and till this day, I still haven't received my cancellation email. It's almost as if they're trying to be sleazy with their services to suck money out of you. I now get nothing from their lack of competence, but wasted time and money, while these guys laugh all the way to the bank with for their lack of half decent customer support. I still have no internet thanks to these clowns. I call them clowns because their service is absolutely laughable. I honestly wish I could review less than one star, because I think even that would be too generous.
Reviewer
Chris
Location
N.Ireland
Date
16/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Everything about my broadband experience with Vodafone has been terrible. I have never come across a company so incompetent and dis-interested in customer satisfaction. I signed up because they were the cheapest - I found the reasons why. I will never deal with Vodafone again as long as I live.
Reviewer
Gundev
Location
London
Date
13/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad reception in my house and area. Costumer service is poor, say one thing do another thing.Very sad with this provider.
Reviewer
Jaz
Location
Essex
Date
10/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Most people here are complaining about about substandard broadband from Vodafone. I could even get connected to find out myself but if my experience is anything to go by I have not reason to doubt it would have been just as bad. I had my first order cancelled via text message with no reason give, I called and was told it was a system error. Vodafone then put another order through for me. This was after two weeks. Another two weeks went by and I received a message my router was being delivered today only to get another text message saying my order had been cancelled as there was no room in the exchange. So a fully wasted four weeks. I think the real reason why it was cancelled is that the £20 offer has proven so massively popular that they can't cope/are losing money. Also I went through a cash back site and I think they realized this and also decided to cancel. A more shoddy company I have not come across in many years. I will definitely avoid in the future and advise others to do so.
Reviewer
Cranda75
Location
Reading
Date
08/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t touch Vodafone. Broadband is extremely slow, constantly drops out and you have to reboot the hub at least six times a day. Customer service is no existent. Phone them and the wait time is over two hours. Staff are rude over social media.
Reviewer
Ernie Ross
Location
Edinburgh
Date
02/10/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The service must be one of the worst going since day one I have had nothing but problems with this Internet provider I have had about 50 technicians, to my property and one technician says they do not know what the problem is but they can't rectify for home broadband and landline service Vodafone has to be worst but I have to say I have never had a problem on your cell network they should just stay with the cellular side of the network
Reviewer
St_hill
Location
South London
Date
01/10/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Had Vodafone since March and have to say I’m really impressed. Speed and reliability and he and and shoulders above previous suppliers (had plus.net, Sky and BT over the years). A recent issue where my builder had cut the phone line going to the house by accident was sorted by Openreach on behalf of Vodafone within 2 days, free of charge, and we were given 100 GB of additional mobile phone data allowance across our 4 mobiles so we could stay connected.
Reviewer
Jon
Location
London
Date
24/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Believe me. The absolute worst internet service I have ever had. Drop out occur a minimum of 20 times per day. I never add to reviews but this service has frustrated me so much that I felt I had to. Please, for your own mental health, stay clear of this service.
Reviewer
Paul
Location
Birkenhead
Date
22/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Better with two cartons and a length of string. Constant drop outs, poor service and never ending issues. Never known such a pathetic company to deal with
Reviewer
Klaidas
Location
Rugby
Date
21/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet broadband i ever had. Please do yourself a favor and dont you ever think of using this awful supplier.
Reviewer
Al
Location
Manchester
Date
18/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service takes nearly an hour to respond. Really slow and frequently disconnecting 3g broadband which reminds you of 33.6kbps connection. Rubbish company and absolutely rubbish service.
Reviewer
Sharon
Location
Yorks
Date
16/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No broadband after changed from bt. Poor customer service. No broadband 24 hours after activation. This is the worst tech/customer service experience Ive had in all the 20 years I've been online. Absolute rubbish.
Reviewer
Michael
Location
Wales
Date
15/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with them on a 75 Mbps plan for a month. Actual speed 1-6Mbps untill a few days ago since when no internet and no landline at all. They cannot solve it for the next 12 days. They have Customer service almost impossible as other have noted.
Reviewer
Jifsome
Location
Kettering
Date
14/09/2017
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Okay, this is an update to my previous review, now we've had VF BB Fibre (and phone) up and running for 3+ months. Firstly, as a reminder as per my previous review, the original migration from BT was a stressful and sometimes laughable affair - taking 2 weeks, with no service, and daily "what is happening?" phone calls. They finally got it sorted (VF blamed Openreach, Openreach blamed VF, etc, etc) and 3 months on I'm happy to report the BB service itself is BETTER than my previous BT Infinity fibre. Connection is reliable (I'm only aware of 2 sub-10 minute drop-outs in 3 months), and average speeds are superb. With heavy household usage, we are averaging about 70Mbps (ish), with lows slowing to about 50-60, but highs often up to a whopping 80Mbps! My only gripe are infrequent (but noticeable) webpage responses/loading times. It's not that often, but occasionally there's a hesitancy to responses from servers when browsing. This could be a latency issue, as streaming is largely unaffected ('ping' times are usually around the 50ms mark - previous BT regularly around 20 - 30ms). However, as there is nobody here that's an online 'gamer' it's barely noticeable and hardly a deal breaker. Streaming of HD content is constant and reliable, even with a house full of ppl on various connected gadgets. A big plus to this is the ability to tweak the router to focus its attention on a single device (using the VF software). This is fab if you have a main device you want to prioritise (family room Smart TV, for example), however we've rarely needed to use it as bandwidth seems plentiful for our busy household. Finally, to top it off, the price for all of this, PLUS my home phone, is more than HALF what I was paying for BT Inf.2!! Was I happy with the transition from BT to VF? Erm..... NOOOOO. It was an absolute shambles, tbh. Am I happy 3 months on now the original mess finally got sorted? Yes - and if the speeds and reliability remain as constant, coupled with the solid router and competitive package pricing, I'll be staying with VF for a fair while I'd imagine......
Reviewer
Bianca
Location
Newbury
Date
12/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I cant even use it.. complained so many times. It's faster streaming on 4G and I have the top and apparently the fstest package!! Buffers ITV streaming.. forget Netflix!! 1.74mbps to a max of 13.. supposed to be 76!! AVOID THIS PRODUCT!!
Reviewer
Dave
Location
UK
Date
11/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shortly after placing an order to switch to Vodafone, I was told they would arrange for my old provider to disconnect me, before reconnecting me two weeks later.
Customer service is non-existent. After asking for the date to be changed twice, and hearing nothing I raised a complaint. That was ignored, so I raised another. That was also ignored.
Today, I've been passed around several departments (as usual), and have been waiting on hold for TWO HOURS.
No one at Vodafone knows what they're doing. No one knows which department I should to speak to. No one calls me back.
And this is the PRE-SALES side of things! I can't imagine what after-sales support is like, or how they would cope with understanding technical issues.
After more than two hours on hold today, I can't even get through to cancel.
So I've had to cancel my direct debit, and get my current provider to retain the line.
Absolutely shocking.
Reviewer
Jo
Location
London
Date
10/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
AVOID AT ALL COSTS. Slow unreliable and continually have to reboot. Wish I could go back to sky without being stuck on a long contract.
Reviewer
Sarah
Location
staffordshire
Date
10/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've wasted my entire weekend trying to get the wifi working. the customer service is a joke! stay away from this provider!!!!
Reviewer
Joshua
Location
Telford
Date
10/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally messed me about and wasted my time. Don't bother!
Reviewer
Mai Ali Albashir
Location
Edinburgh
Date
08/09/2017
Comments:
I recently joined Vodafone broadband and have been frustrated a lot by the way they handling of calls from their customers, I waited on line for more than three hours to listen to the music and the message of apology recorded, was bad decisions to join this company
Reviewer
Angela
Location
London
Date
08/09/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Extremely poor experience. Signed up to service on 15 August with no possibility for an engineering appointment until 4 September.
This was suddenly changed to 11 September and was notified by SMS (no check if the new date was still fine).
Tried to get more information on exact arrival time but customer service had no insight. On the day waited for the entire allocated timeslot with NO SHOW!
No phone call, no notification, no information. Simply - NO SHOW.
After contacting Vodafone contact center the customer care rep as helpful as she was trying to be, regretfully told me the next possible appointment was not avaiable until 2 October (3 weeks time!!!)
Extremely unreliable. Extremely poor experience.
I have made the decision to go with BT. Appointment is approximately sitll a 3 week wait from now, but no longer trust Vodafone that they will even show up.
AVOID!
Reviewer
Mark
Location
Norwich
Date
05/09/2017
Ratings
Satisfaction
2.00 stars
Speed
1.00 stars
Reliability
5.00 stars
Comments:
I was with PlusNet for a number of years but noticed a drop off after the BT takeover. Once they'd hiked their ADSL to £30 I decided to switch to Vodafone Fibre as they were offering the whole kit for £26.
Initially impressed with the 50Mbps quote as I was getting 47Mbps. Sadly I can now only get around 26Mbps in the mornings. Average evening speed is now 4 - 7.9Mbps at best and can drop to Kbps.
The frustrating part is that I would never get below 12Mbps with PlusNet on ADSL so I've saved a few quid but crippled my internet connection.
Now the hassle of trying to get out of contract. If you want high speed fibre Vodafone is not the place to go.
Reviewer
Owen
Location
Manchester
Date
31/08/2017
Ratings
Speed
3.00 stars
Comments:
I'm not usually one for writing reviews unless something really pisses me off; this is one of those cases.
Vodafone broadband is the strangest broadband I have ever had, the internet connection is always there, the speeds are always ok (though not what was quoted) but this broadband decides what it wants to load and when it wants to do it, it will either load something in a flash or not at all, almost as if it has an opinion and just decides to deny me of what I want to load, it's like it has a mind of its own, I honestly cannot begin to comprehend how this works, like I said the internet connection is always working and the speeds are always ok, it just decides when it wants to load something and when it doesn't. Realistically the only explanation I can come up with is that the router is doing some sort of security check before loading a page and something goes wrong and it gets stuck, if I close the app and start again it will work, I'm not just talking about one app so please don't think it's a problem with the app, I'm talking about Safari, YouTube, eBay, Amazon, etc. ALL SORTS OF DIFFERENT UNRELATED APPS. IT CAN BE NOTHING BUT THE BROADBANDS FAULT. Not happy with this service in any respect but it's strange that the least of my problems is the download speeds, all other broadbands I have had it has been the speeds that have been the biggest problem. What a strange and unacceptable service Vodafone has to offer.
Reviewer
Simon
Location
Portsmouth
Date
23/08/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I've had vodafone fibre for just under a year. They have just increased the price mid-term but when I rang them up they offered me the initial rate (which is still being offered to new customers) straight away. My only grumble is I think its a bit cheeky in the first place to increase costs for existing customers whilst still offering the lower cost on their website.
Secondly when I started having some issues with my broadband cutting out I feared the worst reading some reviews. In fairness they were really good. They could track on my account what times it had cut out so that wasn't in dispute, and then talked me through some basic changes which immediately sorted the problem.
Reviewer
Lee
Location
Manchester
Date
22/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Left plus eat for Vodafone as they offered a great deal and promised same service, been with Vodafone for mobile for years with great experiences. But with broadband I wish I had stayed with plus net.
Service is unreliable, speeds are abysmal, signal strength bounces up and down at all times of day and night, customer service is useless and full of the give it a few days advice, then when it's still rubbish in a few days they say if you cancel you have to pay your remaining term.. Very poor. As soon as contract up, going back to plus net.
Reviewer
Tom
Location
Romsey
Date
16/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
I have had poor speeds intermittently at various times of the day. The wifi in particular drops out for no reason. I have been told to change channels which I tried all now some worse than others but stil having issues. Very very poor support the don't listen or read what info they give the just follow scripts it seems. I complained after 40 minutes on a call asked for manager no manager available asked for formal complaint they had no complaints process. Asked for manager to call back to address my complaint have waited weeks no contact!!!!! Asked to terminate contract so far no response. Spend more money but don't use Vodafone they are bad for your health..
Reviewer
Chris
Location
Epsom
Date
16/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I gave up on Virgin after yet another fault with agent restarting my router for the 5th time and claiming my slow bandwidth was due to having wifi disabled. Also when I cancelled they claimed Netflix would buffer with anything less than 100mb. Terrible! Got my Vodafone router through the post. Plugged it in on the date. Got my advertised download and upload speeds on the date I was told. Can't give all full marks as not had it that long but to date very good.
Reviewer
FlatCappedNorthernerSmokingARollupWithNoFilter
Location
North
Date
05/08/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We switched from BT when our 12 month Infinity 1 contract was ending. They offered us Infinity 1 again on a 2 year contract for £44 a month. We said no thanks, as that seemed expensive, and we hadn’t found their customer service all that great either.
We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.
Our broadband didn’t work on the switchover date so we rang Vodafone the next day. It turned out this was because BT had transferred the wrong phone number across. A very patient and helpful Vodafone engineer sorted everything out over the phone that morning.
The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. broadband.co.uk's website says Vodafone broadband is unlimited not truly unlimited, but Vodafone’s online documents say traffic management doesn’t apply to fibre, and that is borne out by our experience.
The Vodafone Connect router is fine, but we live in a large house with thick walls, and the wifi signal had been a little bit better in the room furthest away from the router using the BT Smart Hub, than it was with the Vodafone router. We asked Vodafone for our broadband username and password using online chat and were given them no problem, but then the Smart Hub wouldn’t accept them. We’ve still managed to use the Smart Hub to transmit wifi around our house however, by connecting it to the Vodafone router with a network cable, after following some very simple instructions in an online expertreviews article about using a BT Home Hub with another ISP. This resolved the issue at no cost, but the option was there to use a different router instead if we’d wanted.
BT charged us a £66 equipment fee for cancelling their contract 4 days early, but Vodafone have said they will cover the cost of that, after their 30 day trial period expires.
Vodafone have been excellent, and we highly recommend them.
Reviewer
KM
Location
TEDDINGTON
Date
05/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
ABYSMAL.
Just ran a speed test, 2.48Mb download. slowest yet. averaging about 8mb. This is over fibre to street then telephone line. I switched from BT, was getting over 20mb. Worst broadband provider I have ever used.
Reviewer
Jon the Guru
Location
Northumberland
Date
04/08/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst ISP to date. They have made me long for dial up. Constantly dialled back speed, modem connection has been poor. Can't wait for change particularly since I'm paying for the top speed. PLEASE DON'T use them. Go back in time and use AOL dial up if you can.
Reviewer
spinner003
Location
Edinburgh
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible experience. Modem arrived late. Then I was not connected on the day as promised, which is a big deal as I work from home. Customer service was curteous but totally unhelpful. They could only parrot stock replies. Switching faster than you can say Jack Robinson. Stay away. Do not touch this with a ten foot pole.
Reviewer
Paul
Location
Stirling
Date
31/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking! Terrible signal - had to install a second router just to get it to some parts of the house and it still wasn't very strong. I live in a small cottage so the size of the house is hardly a problem. Even right next to the hub, and my laptop displays one bar of signal strength sometimes. When you call customer service about this, they just argue with you and tell you that the internet is working fine, according to their screen, and they are therefore not prepared to look into it anymore. Shocking. Moving to another service
Reviewer
Steph blyth
Location
Leicester
Date
30/07/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Comments:
Went with vodafone fibre broadband because looked a great deal. Had it for 6 months and it cuts out constantly, lose signal in the kitchen. 4g is better then fibre.
Reviewer
Kevin
Location
Southend-on-Sea
Date
26/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Customer service good in that people I spoke to helpful and professional but the service itself is poor. I switched from BT and VF didn't switch my home phone number over for a week. The service worked well initially but after a few days my Amazon Echo Dot stopped working never to work again (on VF). VF are not concerned with this, its not their kit. After 2 months the service got worse and worse with constant disconnects. A new router seemed to fix it for a while but then the same experience. Eventually I tracked it down to having an un-managed ethernet switch connected to the router would frequently stop all other devices from working. I never had this issue with BT. The price rise allowed me to switch back to BT where the service is seamless, switch over taking 20 mins nice and early in the morning and now all my devices work again. I would probably switch back to Vodafone when they iron out their technical issues but I don't see that happening soon. They had issues with the firmware on their routers and they seem to be far from fixed.
Reviewer
Norman
Location
Orpington
Date
24/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow broadband. I paid for 76mb/s. One time the speed dropped to 2.2 mb/s. Restarted the router and it went up to 15mb/s. Very very slow to what you paid for.
Reviewer
Robert Griffiths
Location
Wales
Date
16/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi Everyone
Not really broadband but will put this up wherever I can as a warning.
Apologies but I've never complained about a company in this way. I feel that as a 15 year customer of Vodafone my experience over the last years is horrendous.
Quick summary
New phone taken out
2 weeks and several visits to shop
Eventually working but several of my contacts could only text and not call me
This got worse over recent months
Been asking for help for many days
Office in Alexandria have lied not called back on numerous occasions. In fact never called back. 2 mangers on the same day swearing that they would never let me down. Can't estimate the number of hours spend on my landline. Still no resolution and stuck without a phone.
Complete havoc and Vodafone employees are actively moving me about because they can't or won't deal with it
Its been 1 year....Any advice......I'm sure Vodafone wouldn't have been so gracious if I has withheld payment since I received my phone!
Feel sorry to have to leave such an awful review
Ps... I have all the managers names but this seems hopeless as well. Their colleagues just refuse to put you through!
Reviewer
Yaz Nafa
Location
London
Date
15/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid! Very inconsistent broadband. Cuts off for hours at a time. Almost every night there are interruptions. Customer service non existant. I am changing to another provider. Can't take it anymore!
Reviewer
rachd
Location
south wales
Date
12/07/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone broadband are utter rubbish. 97-98% of the agents have not got a clue what they are talking about (and this came from a team leader at vodafone broadband).
1. My 76mbs service went live at the end of november 2016 it took until the beginning of july 2017 to get the speeds i am paying for/stable speeds that don`t fluctuate wildly.
2.Many Agents are very rude and insulting and tell downright/blatant lies (i have proof of some examnles of this via phone recordings), they promise call backs that do not materialise - i am convinced they promise the callbacks to get you off the phone and gt rid of you.
3. When i had a email last week saying vodafone are putting their prices up but that i could cancel within 30 days with no charges i grabbed the opportunity and am now leaving for a different company.
4. I could go on but i am sure anyone reading this has got the picture. LONG AND SHORT OF IT DO NOT HAVE VODAFONE BROADBAND AND THAT IS FOR THE SAKE OF YOUR SANITY.
Reviewer
Jiffy
Location
Kettering
Date
12/07/2017
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from BT Infinity 2 to VF as I've had my mobile contracts with them and they were very competitive with their Fibre deals. Sign-up was painless, however the line take-over was an utter shambles. Phone went over on day of switch, but no BB? At all. It eventually took 12 phone calls and 9 days to get it sorted - with VF blaming Openreach and vice versa. HOWEVER, now that I am connected, we're consistently getting 70 - 80Mb, however that does suspiciously appear to slow to 40(ish) in the evenings (- congestion??). We get a strong and consistent wi-fi signal with the smart-looking VF Hub (better than my old BT HUB4), and so far no disconnects - even with 7+ devices all connected at once (via dual band). The Hub 'BOOST' feature is excellent - allowing you to boost signal to a single device (i'e' for streaming / gaming). Re. their helplines, their staff answer the 'phones quickly (all 12 calls answered within 20 - 30 seconds or so), but I'd argue they need more training regarding how helpful they can be. They were always sympathetic and polite - just couldn't really give me any answers. Overall - now that I'm FINALLY up and running, I'm quietly impressed. Would have given 4 - 5 stars IF they hadn't have left me 'internet-less' for 9 whole days...
Reviewer
Mozambezi
Location
Milton Keynes
Date
02/07/2017
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have Fibre 76 and I'm happy.
After EE services Voda feels like at heaven.
Good Things.
1. Voda sorted VDSL. Now I have 61 Downstream, EE fobbed me off with 51 MBps
2. Voda guarantees Minimum speed of 58 Mbps and NO traffic management (I don't feel any)
3. Online TV was struggling with EE, with Voda 2 TV's sets pumping live video at 1080p, no buffering.
4. Cheapest and best value.Pay attention - NO traffic shaping (Virgin, BT and EE do have)
5. Router seems more powerful
Bad things
1. Ping increased from 9ms to 15ms due Gateway at C&W. I can feel it when gaming. Some jitter present
2. Customer services... sort of fobbing and following process. However you will need to spend time to get through, but you will. be patient.
At last not getting lies as from EE and getting chat transcription to refer
Reviewer
Phil
Location
London
Date
22/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I went live on Voda BB one month ago. I'd been using plusnet through John Lewis and moved because their cust service was very poor and at one point they input another customer's information into my settings and then ignored me!
Very very troubling.
But at least the speeds had always been around 75mb.
From day 1 Vodafone BB was giving me only 8/9 mbs download ( 8/9 upload too though) on a 37 mb line. 10 days of wasting time testing and calling and speaking to people it eventually went to around 75mbs. However a week or two later it's back to a very consistent 9.5 mb download speed.
Yet again Voda cust ervice want me to check my connections and reet my router (their std answer to everything) but of course just like last time this makes no difference.
Their understand and tehnical repertoir is very poor.
They don't allow me to speak to the real technical people and have now waited 4 days so far and had no imporvement of technical assistance.
A registerd a complaint and asked for escalation which basically meant I got a amanger to call me with no info whatsoeve and still waiting for help. Ludicrous.
The people I speak to want to help but they don't have the skils or resources to do anything.
If you're thinking of VODAFONE - go elsewhere. Very very poor.
Reviewer
Jonny Camilleri
Location
Maidstone
Date
08/06/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from TalkTalk last February, won over by the cheaper price and faster speeds. Got the 76mb service. They said my connection would be 80mb, but it has been only 40mb - until a few days ago, now it has been 23-30mb! I complained shortly after I joined. They said I was in a heavy usage area, but Openreach were going to fix it. Nearly 4 months later I am still waiting. Not sure I believe their reason, as I have checked the speed at various times throughout the day and night (including early hours) and it was the same (sure there can't be heavy usage in the area 24 hours a day). As they are not fulfilling their end of the contract, they said I can leave without paying the rest of the year, or downgrade with no fees. However, when I asked to downgrade, they refused and said the problem should be fixed soon. Not fair that I am paying for Fibre 76 and getting about Fibre 38 speeds. Think I will leave them soon. Now I regret leaving TalkTalk. Had no speed problems with them, or BT previously. AVOID.
Reviewer
Peter Massy
Location
Peterborough
Date
07/06/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Attracted by the free line rental, but the speed is so slow. I pay for 76mb, but tested just now and was getting 3mb!
Ping speed is slow also, meaning my lad is off the Xbox. Usual customer support offering i.e. hopeless
Reviewer
Woodsy
Location
Hythe
Date
23/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
genuinely shockingly bad. A broadband service that doesnt like xonnecting to phones... the company.. a mobile phone provide. HOW STUPID IS THAT? internet is so unreliable i use more of my data than my broadband. Intermittent function. For work - forget it. I need VPN secure access.. i have had no trouble with sky (notoriously rubbish for most things) and yet Vodaphone.. oh its not them but i should plug my work laptop directly into the router and see if that helps.. welll NOPE still kicks me off every 5 minutes AND cuts out so often i cant connect to my work servers to save my work. Dont use if youre more mobile orientated...absolutely shoddiest service ive had. Vodaphones response.. not their fault!!!
id rather try and make a cup of tea with a chocolate teapot...
Reviewer
Simone
Location
London
Date
18/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible horrible service, slow speed and incompetent customer service and they'll do everything it takes and lie to make you sign a contract with them. I've been deceived and now have to pay £350 to get the contract cancelled. Be careful people, don't make my same mistake
Reviewer
Ed
Location
London
Date
15/05/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Terrible, frankly criminal usage system that makes it very easy to slip up and go over your limit and then they charge you utterly extortionate amounts. Their online and phone services are a ridiculous bureaucracy. EE has a much saner system.
Reviewer
Robin
Location
Wolverhampton
Date
26/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
I took the plunge and switched from Sky Broadband Unlimited to Vodafone 38 Fibre. I was very happy with my Sky service but Vodafone had a deal that meant I got fibre cheaper than Sky were giving me standard ADSL for.
The switch over was painless. I was provided their new super duper router and given an activation date in which to hook it all up. They handled everything else with Sky.
My activation date came, hooked up my router before 8am as directed. By the time I came home from work, it wasn't working (although both green lights were on the top). I rebooted the router and everything sprang into life.
I was getting a good 37Mbps down and 8-9Mbps up, so I'm happy thus far.
I've had enough experience with 5GHz (dual band routers) to know 5GHz is a big cause of constant WiFi cut offs, etc. So I switched that mode off and used 2.4GHz only. Signal is great, stability is great. The 2.4GHz speeds are still over and above the 38Mbps internet speeds anyway.
I had read the many bad reviews and so the switch was not an easy decision. However, I have always had a good experence as a Vodafone Mobile customer and I have been happy with the Broadband so far, but it is early days. I will review again after an extended period.
Reviewer
John Portet
Location
Livingston, Scotland
Date
18/04/2017
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I have been using Vodafone Broadband now since I changed over from BT on 20th March. So far my connection has been constant with no drops at all. On BT, my sky Q mini box had to be restarted about 3 times a week after losing connection with my BT hub. To date my sky mini has lost connection once in 4 weeks from my Vodafone hub. I am sitting out in the back garden writing this review and my hub in in the front room, my connection has only lost one bar. All my Sonos products, my 2 TVs, my Sky and mini box, 2 mobile phones, 2 iPads, printer, laptop and other little wifi devices are all connected and running perfectly. I have had 2 conversations with Vodafone customer services and found them extremely helpful.
This is my experience, so far, with Vodafone broadband. I see that others have had not such a good experience but I certainly have.
Oh and no, I don't work for Vodafone, I'm a retired Police Officer. Would I recommend it, yes.
Reviewer
steve Pritchard
Location
Calne, Wiltshire
Date
08/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Went live yesterday Friday 8/4/17, our 9 Sonos devices failed to work immediately resulting in 2 hours of investigation and a router flash from Vodafone. Fixed the immediate problem and then Saturday morning (9/4/17) slow website speed and wired and wireless devices failing to connect. Extensive call with Vodafone and the eventually admitted that *we* were not a normal family and that there were limits on the number of devices that could connect to their router..... Worked around the problem and installed an old router in access point mode the take all the wireless connections which was fine until about 1800 when connectivity failed completely - result= going back to BT as soon as I possibly can as although they were more expensive we had no problems in three years of usage
Reviewer
Joe
Location
Penarth
Date
05/04/2017
Comments:
Re:- Colin Perthshire Vodafone Mobile Broadband 2016-11-26
This wonderful service can hardly be Mobile Broadband if its over the same line that BT were using ???
Re:- " After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have? "
Reviewer
Lynsey
Location
Manchester
Date
03/04/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible service. Like a previous reviewer I didn't actually get connected to the service despite 3 weeks of constant phone calls to Vodaphone and excuse after excuse of why they couldn't connect the service. I had to cancel until the as I had no internet for 3 weeks and the empty promises of when the activation date would be. I would have had more respect for the company if they would have been honest that they couldn't connect me for whatever reason rather than spinning a yarn for weeks. I switch to a differentt provider (another mobile network provider) who within an hour of signing a contract with them emailed me an activation date. I will never get back the hours of phone calls to Vodaphone. I would categorically never use this company again. Terrible.
Reviewer
Linh Nguyen
Location
Bow Road, London
Date
27/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Its horrible broadban when I can not even load my facebook. I got a contract with vodafone with the most expensive deal for broadband, it costs me 28/month and they said that the speed is up tp 76mbs/s. However it is actually 10~20mbs/s i think so. When I contact with customer service about this problemm they said that because our lineland speed is low so i have to accept it. How ridiculous they are. PLEASE STAY AWAY VODAFONE BROADBAND
Reviewer
James
Location
Chesterfield
Date
16/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stay away. Wi-Fi does not exist. Rubbish customer care. Ticking days of contract so I can move
Reviewer
Cal
Location
Wales
Date
15/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
DO NOT SWITCH TO THIS ROUTER UNDER ANY CIRCUMSTANCE! All reviews saying vodafone is amazing must have been set up by vodaphone. Internet speeds are average (nothing special) Adding 4+ slows it down massively and since installed my internet has dropped out for 10+ minutes DAILY. I use the internet daily for my university work and I don't have time for this. Emphasis on the daily drop outs. This post is being made using my phones 4G - I'll leave you to guess why
Reviewer
Ciaran
Location
Dungannon
Date
13/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Horrendous. Switched from Sky 6 months ago. When it works speed is ok. The router is clearly the result of a primary school competition. It frequently drops out and unless you are sitting on top of it, signal strength is rubbish. Like to go into a different room and still have broadband? Forget about it. Rubbish. Service also dropped off for 2 days. Called customer service. Lady told me expect a call back from an expert. Thank God I didn't plan my life around this call, as it never took place. The service drops in and out for hours at a time randomly. Simple lesson. You get what you pay for and in this instance you get very very very little. Don't be duped. Stay with your provider. Unfortunately I'm stuck for another 12 months.
Reviewer
Mart
Location
LONDON
Date
11/03/2017
Comments:
Extremely bad. The first 3 - 6 months it works well then when a problem occurs (which will) you'll release your stuck with what you have unless you switch. The worse customer service I have ever received. Ever. They did nothing. Have done nothing and it is apparent they will do nothing. Save yourself the hassle and go to another company instead of having to experience this.
Reviewer
rob
Location
gateshead
Date
05/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Router is absolute garbage cannot handle more than 6 devices at once.
Reviewer
David
Location
Plymouth
Date
02/03/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I had vodafone broadband from the 23feb 2017 all I can say is stay away so slow when it does connect it will drop 4 times while watching a film in the end had to use mobile phone internet customers service will promise the world but give you nothing honest stay away avoid the pain of having to login every hour if your lucky
Reviewer
Nick
Location
Newmarket
Date
17/02/2017
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I have just switched from BT to Vodafone and switch-over went exactly as Vodafone said it would go. I plugged in the Vodafone router before 8am on the switch over day, waited until midnight and the next morning it was working (after a router restart). So far, so good. I already had fibre broadband with BT so suspect some of the issues people have reported have been as a result of also changing from standard broadband to fibre.
Reviewer
Berry McCrae
Location
Aghalee
Date
16/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
dreadful broadband and customer service atrocious! changed to Vodapnone on 3rd February due to increasing costs by BT. spent next fortnight on the phone to technical department and called into store twice to try and get a broadband and mobile phone to work, broadband speeds were o.7 upload and 0.4 for download! told it was because router had to be plugged into main phone socket, all equipment ie printer, laptops, tablet, NOW TV box had to be hard wired to router. ended up with nothing working through WIFI and mobile phone permanently locked. absolute disaster contract cancelled within fortnight and back to BT.
Reviewer
paul
Location
northern ireland
Date
15/02/2017
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
got 76 mb conected today have no complaines so far it going as quick as bt still have bt conected will test for 30 days to see how vodafone goes all the complaintes seem to be in england about this
Reviewer
Jon Roworth
Location
Chelmsford
Date
10/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Appalling service, please never use, router is shocking and you are not allowed your own router. Cannot wait to move supplier
Reviewer
John
Location
London
Date
06/02/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Ordered 76mb fibre in December 2016. Activation date was Jan 11th. January 11th came and nothing was working. Called up and they said it should be sorted by 12am. Next day it still wasn't activated so I got in touch with customer services who "checked the line" and said it had been activated and to restart the router and try again in 20mims. 30 mins later it still wasn't working so I called back and found out there was a delay and should be activated by 13th. 13th came and nothing happened so finally Vodafone got in touch with me and said don't worry an engineer will get it sorted by January 30th! Guess what? January 30th came and the work was "nearly complete" and would be ready by February 6th. It's now February 6th and the engineer is still resolving the problem (bear in mind we already had Fibre with Talk Talk so there really isn't a problem with the line). I've cancelled the order and will cancel my mobile contract on the back of their appalling service. This doesn't even include the number of calls I've had to make to get a straight answer or solve even the most simple problems. I would strongly recommend avoiding Vodafone Home Broadband unless you're willing to go through a lot of hassle.
Reviewer
Jenny
Location
Belfast
Date
02/02/2017
Comments:
I would tell you about Vodafone broadband if I had ever actually managed to get it!! Initially ordered the start of January being told I wouldn't need to be at home to have it installed. However after engineer visit turns out I did need to be there. After numerous phones calls and waiting managed to get 2nd engineer visit arranged for the start of February. My mum came & waited in my house all day & no engineer turned up. Vodafone didn't even bother to phone & let me know. I have decided if this is a sign of things to come I should cancel before I get involved with a company who are completely disorganised & incompetent
Reviewer
Yousef
Location
Slough
Date
22/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SIgned up to Vodafone broadband to get higher speed broadband, they said that it would be sorted on the 19th of November. On the 17th I had broadband but the phone line went dead and I was unable to use the home phone. The broadband connection was very intermittent and when I could connect it was very slow.
So I cancelled with Vodafone, who then charged me for use of the phone line, calls made and use of broadband. I made no calls as there was no phone line!!!
I then went to Virgin who never came through.
I contacted Vodafone who sorted the phone line out and then said that I would have internet on the 17th of January. It is now the 22nd and I still have no internet.
Reviewer
Summerstar
Location
Uk
Date
05/01/2017
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Signed up for broadband and phone service before Christmas
Would not recommend
Had no telephone service at times
Broadband constantly losing connection
Technical team useless
Kept saying would call be back with in 48 hours
Awful service canceled already after 2 weeks changing supplier already
Avoid
Reviewer
barbara
Location
lancashire
Date
03/01/2017
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Beware of this ISP if you wish to connect wirelessly to the router! My broadband was OK for the first few months. Now, with no additional equipment on the system and nothing extra to cause interference, the wifi is totally unreliable. It randomly disconnects from phones, tablets etc then the next day different items won't connect. After a hard reset it lasted 2 days before having problems again. I have tried every channel but nothing helps. Vodafone's official view is that -to quote - 'your contract is for wired broadband. The wifi is not included in this and we have no duty to ensure you can connect wirelessly to your router' They also advised me to switch off the wifi on all phones, tablets etc except when it is being specifically used because the router cannot cope with too many devices at once! Obviously it is only suitable for single people or technophobes!
Reviewer
James
Location
Cwmbran
Date
30/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This has to be the worst broadband I have ever had, It buffers on every device I have in the house it makes watching anything on TV on line services stressful to the point where you give up watching anything and watch normal TV. It keeps dropping off certain devices in the house at random
I am counting the days I can end this nightmare and go back to SKY
Reviewer
Angry Customer
Location
N.I.
Date
20/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was told that I needed to wait in for an engineer on a secific date. Took half a day off work as I was told they would be with me between 8am & 1pm.... did they come? NO... did they bother to call me.... NO. I phoned them at 12.30 on behalf of my husband... only to be told....we can't tell you anything. We need to speak to your husband. I said I'm his wife and I'm waiting here at the house. Can you give me an indication as to when the engineer will be here.... only to be told NO. Terrible customer service provision. Total abuse of custom. When my husband called them at half past 2. They said the work had been done..... after telling us we needed to let the engineer in.... I didn't have to take a half day off work or hang around waiting as they were never going to need access. Joke... done then vodaphone have been useless!!!! Seriously consider vodaphone... from what I hear there are hidden costs too. Just look at the other reviews... also negative! Hope this helps!
Reviewer
Ian
Location
Brora, Sutherland
Date
18/12/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Move from BT due to increasing costs and variable download speed. We were away for the actual switch over but left the Vodafone router plugged in and switched on. On our return the internet download speed had jumped from 6 Mbps to a constant 37 Mbps at less than half the cost of the BT service and free landline to U.K. Mobile calls. So far, no outages. Brilliant - highly recommended.
Reviewer
Dean Gosling
Location
Redditch
Date
16/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking!
Broken promise after broken promise.
After 2 months they still couldn't provide me with broadband. Every date was missed, everytime they said someone would call they didn't. Cancelled, they said you will get a full refund, another promise broken - still waiting. When you call they are apologetic and polite, however, that doesn't help resolve the problem.
I was suckered in by the advert of no line rental. Don't be a fool - avoid this company, they really don't care.
They are unable to provide the service, promise everything and deliver absolutely nothing!
Avoid, Avoid, Avoid.
Don't say i didn't warn you!
Reviewer
Chris malcolm
Location
West London
Date
13/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DO NOT USE VODAFONE
Went to the shop on25th November. Signed a two year contract on the understanding that I would be remotely connected on the 6th of December. On the 6th December I call to find out why it isn't working at which point i am told an engineer will come on the 13th December to switch it on. I inform them that I only signed the contract because I was promised connection on the 6th. M told there is nothing hey can do about it and that they can't contact open reach to try and get it connected sooner. Want to tell them to cancel contract there and then as I feel I was sold it dishonestly but know think will have to wait another two weeks at least if I go to another company so decide to wait another week. My appointment for the 13th is booked between 8am and 1pm so take the morning off work. Decide at 2 pm that ive waited long enough so call Vodafone. After 40 mins on the phone am told the best they can Do islet me know on Friday the 16th Dec why the engineer hasn't shown up. I suggest thatcher call the engineer which I am informed that they cannot do because it is against regulation(is this true, I don't think so) they then tell me that they will compensate me by not charging me for the time I haven't had any comnection( thank you so much for that). What a waste of time this company is. Haven't had any connection for more than a week since I was told I would be online when signing contract, Hve waited at home for 8 hours for an engineer that didn't show up. What a completely crap company. am going to call them tomorrow and cancel my contract, have been told that they haven't tken any money off my card but don't believe them. What a useless, dishonest company. How are they stilling business. Also, find it a bit suspicious that every fifth review in here is five stars when all the rest are only 1 star. Are they posting those reviews themselves???DO YOURSELF A FAVOUR,DO NOT USE VODAFONE.
Reviewer
Laurie
Location
Edinburgh
Date
08/12/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Purchased a £15 a month contract with Vodafone while living in the UK. I've only just found out two months later I'm being charged nearly £80 extra during this period for a few calls to Ireland, something I did not realise incurred extra charges.
While I maybe should have considered this beforehand, I received no kind of message informing me of these extra charges, and no form of sympathy while speaking to Vodafone about the issue. I will definitley not be renewing my monthly contract.
Reviewer
David W
Location
East Sussex
Date
28/11/2016
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
I signed with Vodafone on the strength that they had a comprehensive international calling add-on particularly as it includes UAE - it doesn't and that was a great disappointment and why I left (I may as well get free European football with an alternative provider)
For those who dont need the international option I actually rate the broadband and the very helpful UK based support team.
A couple of installation teething problems were resolved quickly and compared to some providers (especially those who have weak security systems) Broadband speed was almost double for download and 4 times faster for upload.
If I can get a better international deal I will stay with them
Reviewer
Colin
Location
Perthshire
Date
26/11/2016
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
After a couple of months, so far so good. Move from BT was seamless. We are in the Perthshire hills relying on a couple of miles of copper wire from the fibre box. Best we ever got from BT was around 1.4Mb. I find it amazing that Vodafone have been able to guarantee over 2Mb and are consistently delivering 3.5Mb. It's not exactly super fast, but it's better than BT........and its over the same line, and for half the price (for phone & broadband). I can only assume BT were slowing us down due to the volume of customers they have?
Reviewer
marcos
Location
London
Date
22/11/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This words bellow represents my experience with vodafone:
rip-off - charging amounts without stating what it is ( refunded but I had to call twice)
no customer service at all: I had so many problems with them and the only thing I heard was sorry, they really dont care about customer, I wrote my problems at a vodafone survey, begging for a manager to read my letter, someone has to do something, someone that has a bit of professionalism must read all this reviews and do something
frustration;
disappointment;
insulting;
wast of time;
wast of money;
the worst provider ever, I was a bt customer for 2 years, than changed to virgin, and very very unfortunately changed to the worst internet provider in the UK >>> VODAFONE, mobile phone service also is a crap. Please avoid, anyone want more details please contact, serius I dont want anyone to suffer like me. Stop giving money to this company
Reviewer
Lorraine
Location
Essex
Date
08/11/2016
Ratings
Customer Service
2.00 stars
Comments:
I received no broadband, It took them 30 days and I still had no connection. They never cancelled BT so I had no choice than to go back to BT. They said they could pay the cancellation fee as it was their fault but they would only be able to pay off my mobile phone bill with it. They said that I could use my phone as a router free of charge, that was not true. Having to explain and explain again, they took of a small amount off my bill. I had a bill of £103 I usually a have about £50 to pay. I had a guy called Hamid Khalique, who worked there, tell me "Come on, Lorraine, you haven't lost any money from our mistake"!!! I think he should be trained in Customer Care better, I don't know him, so I'm not sure why he addressed me the way he did. I did have to pay for a much larger mobile bill, I spent ages on the free number phoning to try to get it sorted, even their own system went down. Then to top it all they sent me another email saying welcome to Vodafone broad and they were going to connect me in two weeks time!!!! Come on Newbury sort yourselves out!!!
Reviewer
Flips
Location
Southampton
Date
30/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
The most unreliable internet provided ever! Connection keeps crashing.
Phone line stopped working for 2 months and customer service was unable to help determine what was happening. Then connection came back out of the blue.
Will definitely not renew my contract!
Reviewer
william
Location
east london
Date
29/10/2016
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched from bt broadband to vodafone broadband last year, the worst thing i have ever done, the speed is terrible and constantly cuts out, i went for a deal which included a iPhone 6 and home broadband as i have been a vodafone customer for 16 years,i am now looking at other broadband providers, if vodafone want to keep there customers they should provide a better service.
Reviewer
Elaine
Location
Barrow in furness
Date
24/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse broadband I have ever had have contacted Vodafone several times and had engineers out still rubbish rang last week again and was told I would get a new router by Saturday joke never came just phoned again and they said it had t been sent and will defo recieve one tomorrow so I have internet that I can't use as it constantly goes off but they still expect their payment each month
Reviewer
Sa
Location
Date
13/10/2016
Comments:
Terrible service. Router doesn't work well. Doesn't support media servers such as synology
Reviewer
Maryam
Location
Bristol
Date
12/10/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very very disappointed with this service, the offer is too good to be true. Dont fall for it. Internet soeed is terrible and they lied and said that the signal for us would be as good if not better than eith sky (who we were already with) i can assure you that we had no problems with sky at all and vodefone are just rubbish.
Reviewer
Anonymous
Location
Evesham
Date
09/10/2016
Comments:
Do not be tempted by their offer. Catalogue of incompetence and misinformation for over a month, a month filled with lengthy frustrating phone calls, resulted in us returning to our old service provider without ever having received broadband from Vodafone. Unbelievably bad service and a horrible experience. Company culture and training not set up to want to solve problems, is infuriating, frustrating and at times insulting.
Reviewer
Mark Pole
Location
Hythe, Kent
Date
04/09/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
We switched to Vodafone from BT, who turned out to be just as awful as TalkTalk before them. The switching process went wrong. For some reason BT declined to release our number after we expressly said we wanted to keep it. BT weren't interested iunless we signed another 24 month contract and then with no guarantee we'd get our number back. I contacted Vodafone, who were (a) concerned, and (b) absolutely brilliant. They requested the number from BT, who immediately said it was available! So after a couple of days with a rogue number, Vodafone had us back on with our old number. NIce work guys!
The router is great. It's easy to set up and seems robust. Although we can access the wifi from most places in the house, adding range extenders was child's play, so now we have a solid signal everywhere.
Speed is impressive. We're some distance from the roadside box but we still consistently see in excess of 50MB. Unlike our previous two providers, there's no evidence of traffic shaping with Vodafone, and our speed remains stable even at peak times.
We get a discount because our mobiles are with Vodafone. The online billing is informative and convenient. The broadband app for Android makes controlling our home network easy, and for us a real benefit is the ability to have a secondary family or guest network.
I accept that not everyone has the same experience, and people are quick to complain about a poor one. I think it important to offer a balancing viewpoint though; switching to Vodafone for phone and broadband was the best decision that we've ever made.
Reviewer
Stephen quinn
Location
Motherwell
Date
25/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Customer service is poor had issue for 4 weeks said it would take a week to fix still not heard anything to say what they have done now working on and off.
No common courtesy towards the customer absolute Cowboys.
Stay with BT
Reviewer
Oliver
Location
Knaresborough
Date
21/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodafone broadband is awful for some reason I can connect to it at the end of the street but not upstairs in my house
Reviewer
Anna Louise
Location
BS34 5QD Patchway
Date
21/08/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I bought my son a dongle a month ago - 10gb and 10gb free for £20.00 pound (a 30 day contract). was told he could bever use 20gb in a month YET we were not told to have it switched off all the time when at home or charging the dongle... three weeks later we get a phone bill £245.50!!!!!!!!
Apparently it updates and downloads each evening automatically and used up 39gb data and now i am stuck with the bill.
I am unemploeyd, single mum and do you think Customer Services would help ??????? NO
I am totally fed up and upon asking to close it i was told to pay for yet another 30 days.
Sick and tired of them and there lack of care and not informing their customers upfront
Reviewer
Bill
Location
Dalgety Bay Fife
Date
04/07/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't do it, truly awful.
Reviewer
Hazel
Location
Romford
Date
01/06/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The best broadband switchover I've ever had. We had to switch from the appealing BT broadband service even though we were on "BT Infinity" package at the time. The switchover was excellent with no interruption other than changing over routers. Days later when I mentioned the connection occasionally dropping out, a U.K. Customer service rang back almost straightaway to talk me through switching the channel to 5Ghz. At the moment, I'm gobsmacked by the sheer perfection of service and the product and just hope it lasts! I would highly recommend Vodafone Beoadband
Reviewer
P Taziker
Location
Chester
Date
31/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Up to 38mbs they say. I'm actually getting 4-5 Mbps!
Switched from BT where I was getting 38mbs so not impressed with Vodafone fibre so far. Avoid like the plague?
Reviewer
V
Location
West Midlands
Date
31/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
POOR SERVICE, POOR COMPANY, THEY WILL NOT LET YOU LEAVE!!
I and my family have been long standing (20+ years) loyal customers of Vodafone and finally, we are leaving.
Reasons:
1. When you are interested in buying a service, Vodafone are great to deal with, they suddenly become your best friends. BUT when you actually do need any help Vodafone is possibly the worst people to deal with. They will not solve your problems, but actually take your time up and then you will find random text messages which you then have to recall Vodafone about to waste more time trying to rectify because you are scared that they have charged you for something.
2. Coverage is poor and POOR CUSTOMER SERVICE. In certain areas there is not a problem, but in my house (i live in the City) the coverage is non-existent and i have to go outside to make a call. So I called Vodafone (again remember i have been with the company for a very long time) and asked if they can send me a signal booster box as i do not get any reception. They said it would be chargeable and it would be cheaper for me to source one from a non-Vodafone shop. They don't really care as whatever happens I still have to pay my contract.
3. HIDDEN CHARGES and INABILITY TO LEAVE! --> One of the family mobile contracts had recently come to an end so I requested the PAC code (which they tried so hard not to give) and transferred the number over to Virgin mobiles. Vodafone agreed to unlock the handset as the contract had ended. However they didn't do this properly and the Virgin Mobile was unable to be registered with the handset. Finally after around 20 phonecalls and 3 weeks without a mobile phone, Vodafone managed to sort it. All was going well with Virgin Mobile, when suddenly we all started receiving texts from Vodafone saying:
- "you have turned off content control. If you change your mind log-in to vodafone and update yor settings"
AND
- "you have removed the spending limit for using the internet abroad. To limit your spend again, text CAP to 40209 or log-onto Vodafone and change your settings"
I can tell you that no one had made any changes to any of these settings, Vodafone has made changes and have accused us of these changes.
The worst part is, that now, myself and the rest of my family are unable to phone the number which has now been registered with Virgin Mobile AND the familiy member can't make a phone call out from her Virgin Mobile either! So not only has Vodafone messed around with our current Vodafone contracts, but has interfered with a number that has already left Vodafone and has nothing to do with Vodafone anymore.
I contacted Vodafone, they said it should get working in around 1 week!! No apologies, no care, they said that this can happen when you move your number from Vodafone to another provider.
It is an absolute disgrace. Vodafone took 3 weeks to unlock the phone so that we ca transfer over to Virgin. And now Vodafone have interfered and that Virgin Mobile has been affected where no calls can be received or made.
So i have decided to finally move my family away from Vodafone's awful service and disgusting customer service.
Where to go?
Virgin Mobile seems to be pretty good, EE seems the biggest, O2 are still kicking... 3 probably has the best customer service who are always polite and who do their best to help, but not too sure about their coverage. BUT whatever you do and wherever you go, don't bother with Vodafone.
Reviewer
daniel bamford
Location
worsley
Date
10/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Vodaphone are the worst company I have ever delt with. Do yourself a favour and don't go with this shower for vroadband I've now been without broadband for 6 weeks. Constantly lie to you and every time you ring them tell you something differnt
Reviewer
Mikeerhymes
Location
Manchester
Date
05/05/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Firstly Vodafone lost my phone number even after me explicitly asking to have it transferred, nothing they can do apparently. The router loses ADSL connection several times a day, 3 months after install it hasn't stayed connected for more than 24hrs. The router itself is terrible. Wireless connected devices can't communicate with wired devices, eg my Apple TV is connected to the router via Ethernet and my iPad cannot see the device as its wireless. Several hours of phone calls to customer services to try and solve these issues with no joy so I'm stuck with this for another 15months. AVOID!!
Reviewer
ANDREW
Location
BECCLES
Date
24/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Vodafone deserve their place at the bottom , the customer service experience is truly awful with incorrect information given out on a regular basis, long waiting times and promises of return calls never materializing. Rudeness is common place with the front line staff poorly trained and be prepared to ride the merry go round of being passed from one department to another as no one has the ability to deal with straight forward problems.If they hope to be on a level with the likes of First Direct for customer service then their only chance would be a complete overhaul from the top down...even then I find it unlikely that a leopard such as Vodafone will ever change its spots.
Reviewer
Eve Hanna
Location
Lisburn
Date
22/04/2016
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Switched from sky, was getting 8mps and a connection that was constantly dropping. Now on 40mps and a flawless connection.... no complaints at all, switching was easy and it was cheap as chips!!! Love the UK call centre too
Reviewer
AH
Location
Hammersmith
Date
21/04/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusted. It takes about a week after the rooter is installed for broadband to activate, and the engineer is a subcontractor so he had no idea this was the case. With BT, the internet is activated as soon as the rooter is installed, so I can't understand why Vodafone requires a week for the activation. Had to cancel it as I need internet connection for my work, and was told it takes a further week for the engineer to switch back my internet connection. Was not told all of this when I signed up.
Reviewer
G-man
Location
West Sussex
Date
31/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid like bird flu!!!!!!!! Been with Vodafone broadband for 2 months. Constantly loosing signal. Been waiting 3 weeks for the problem to be solved by their technical team. They want the balance of the contract as a cancellation fee for a service (internet connection) that they are not providing...........stay as far away as possible from them. Not worth the headache. Poor service!!
Reviewer
andrew
Location
Canterbury
Date
25/03/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Left BT joined vodafone what a mistake don't do it. We joined 23rd of March, broadband did not work from day one, 7 phone calls later by 7 different operators; promising engineers coming out or call backs that never happen. now it appears they have shifted the blame to someone called "outreach" who won't be available until 29th of March. DON'T JOIN VODAFONE unless you like a Basil Fawlty experience, stress and no internet.......ARRGGGGGGHHHHH
Reviewer
Kevin
Location
London
Date
10/03/2016
Comments:
We have been without wifi for one whole week. We set up a new contract with this company a week ago, and have been left in the lurch since then. Our wifi was promised to be immediately running after our previous contract expired, however Vodafone failed to connect our wires properly. Since then we have been waiting for someone to come to our house to fix their mistake, and having been promised several appointments, as of yet no one has turned up.
Reviewer
Tushar
Location
london
Date
13/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
really really pathetic customer care and the company is cheat - they charged me for phone and it didn't start working despite of daily follow ups for straight 2 months.
Reviewer
Ozey
Location
HIGH WYCOMBE
Date
08/02/2016
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having placed two orders with Vodafone for their broadband service. 1st time I was with sky waiting for my contract to end at the end of the month was promised by Vodafone there would not be any service cut transferring from sky. 2nd order as they said they cannot take over a sky line during contract. I am on my 3rd order and they keep telling me that there is open orders on the line. Shocking customer service having to hold upto 45 mins to get through to the relevant department. Never had any follow up calls to advise me they were having issues with the lines instead sent me 2 routers and gave me 2 different live dates. Appalling customer service accusing me of lieing as they have not record of my conversation with their teams even though the same day I had spoken to Web chat. Do not recommend them at all. I am no longer with any provider for my broadband and Vodafone has still failed to take over my line. I don't even have any provider to contact us sky as said I am not longer a customer so they don't have access to my details. Can anyone advise anything? Apparently Vodafone are saying there are open orders on the line hence why they cannot take over. Even though sky's contract has been paid in full and my account was closed on the 29th of January.
Reviewer
GCrosby
Location
Sunderland
Date
18/11/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
After months of trying to get Vodafone to stop texting me. I changed providers. Vodafone took weeks to give a PAK code, then my mobile was locked. Phone requests, emails and texts (even to their CEO) were all ignored - until I changed provider. I had my phone unlocked for £7 and today I had a call - from my provider - Vodafone!!
Reviewer
Antony Masters
Location
UK
Date
24/06/2015
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in.
Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.
Vodafone just have not got a system in place, and you will suffer if you go with them...
Reviewer
Anonymous
Location
Not Applicable
Date
31/03/2015
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very fast 4G connection, terrible technical support.
Reviewer
Weary
Location
north-west
Date
11/11/2014
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
No hassle with USB dongle and connecting up from standard Vodafone box. Pay as you go was fine for three years.There was a monthly expiry date and so I'd buy a £15 voucher from shop and from the box would simply type-in the number and I was again connected up to the internet. Then Aug 2013 they brought in data packs, upped the price to £20 and I had to open an online account. I couldn't manage the top-up and went round in circles and always ended up having to get their help in converting my voucher to data. I then had to wait up to an hour (usually) for internet connection.I wondered why they just couldn't tell how it wa done and they kept telling me they were going to update the website. I'd visit the shop and they'd spend 15 minutes connecting up my laptop! Then they advised me to get the tech team to do it by phone. Then it was customer services who did it. Then 14 months later I was told that I couldn't do it online/account top-up myself, that I would ALWAYS have to ring up monthly for them to convert my voucher (or card payment) into my usual 3GB data. As my mobile phone wasn't with Vodafone I had to pay for this at UK rate. I was put through to Indian, African and Scottish people, all friendly and with helpful attitude but have never once got an immediate response to my call (usually all-back) or internet. This month (Nov 2014)they couldn't get me on the internet for two days! This is a long review. It's been a long time frustrated and inconvenienced and I just want you all to be warned. It's PAYG dongle works just dandy ...once you're finally connected!
Reviewer
Heather
Location
Yorkshire
Date
02/02/2011
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I got this PAYG dongle in November 2010 as I've moved house and needed broadband. This was a great deal at only £15 a month with 3GB allowance. Sadly, Vodaphone have reduced the monthly allowance to 2GB from 1st February 2011 so I'm desperately trying to find another provider to change back to 3GB. WOULD NOT RECOMMEND THIS IF YOU NEED MORE THAN 2GB PER MONTH.
Reviewer
Steve Arpo
Location
Stoke-on-Trent
Date
19/11/2010
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
Reviewer
L
Location
Purfleet
Date
22/09/2010
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
The broadband speed is not that great. Although it shows between 2 to 4 bars the speed is horible and it drops every now and then
Reviewer
Shane
Location
London
Date
06/06/2010
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
2.00 stars
Comments:
After being with this company for almost 2 34 months It is time for change, the network has become worse, the service is terrible and the reliability is useless on average i have to call their customer services atleast once a month to get them to fix something, i have already had 4 dongles in 2 18 month contract periods due to the dongle breaking (not my fault) pluss you cannot open your nat types for use with Xbox 360 (i have tried everything). if you want mobile broadband dont get it from Vodafone
Reviewer
ME
Location
North Yorks
Date
22/04/2010
Comments:
Keeps losing connection and very slow. Tech support bad.
Reviewer
robert vevers
Location
witherley, atherstone
Date
30/11/2009
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Although the package was sold as "up to 2.2Mps" i think that i have only ever seen the speed hit 2.1 Mbs once in the 6 months that i have had it. I would like to see providers state a guaranteed minimum speed before selling the "best case" scenario as fact.
Comments: