Shell Energy Broadband Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Shell Energy Broadband.
How Shell Energy Broadband compares:
- Weaker Satisfaction
- Weaker Speed
- Weaker Service
- Weaker Reliability
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Reviewer
gideon
Location
york
Date
27/01/2018
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Reviewer
gideon
Location
york
Date
26/01/2018
Comments:
changed from one bad provider got one just as bad have contacted First utility about the speeds etc, waste of time, paying for some thing I am not getting very, very disappointed. going to change provider when my contract ends soon, would not recommend this service. -
Reviewer
John
Location
Stockport
Date
25/01/2018
Comments:
Avoid this company like the plague. They are incapable of delivering stable, reliable broadband speeds. Mine is frequently at an mbs of 0.45. Abysmal. -
Reviewer
Maureen
Location
west london
Date
24/01/2018
Comments:
I have to say we are both happy with the service and speed. Friendly and polite. Thank you. -
Reviewer
sophia
Location
london
Date
22/01/2018
Comments:
Nice speeds and netflixs works excellent for me.
A consistence and stable connection for quiet a while now.
Switch over was hassle free and exactly what i was told.
Saving money too. Happy days. xxx -
Reviewer
Stuart
Location
essex
Date
19/01/2018
Comments:
Very pleased and all good.
I work from home so use the internet all day long.
Its never let me down so i can only praise the service.
GREAT.. -
Reviewer
JULLIAN
Location
KENT
Date
19/01/2018
Comments:
Switch over to first utility when i realized what i was really paying for my broadband and phone connection.
Connection is good and has never failed since the switch.
Excellent value and a great saving.
:) :) -
Reviewer
lee
Location
somerset
Date
17/01/2018
Comments:
what words can i say about first utility, well i was paying £18.99 a month for broardband when i left first utility energy my broardband went upto £23.99 for a servive that was well below par. -
Reviewer
Hayley Humphrey
Location
County Durham
Date
17/01/2018
Comments:
Awful, awful broadband!!! I never usually leave bad reviews but I feel I should on this occasion. Like other reviews we were told when we changed over it'd be the same speed as our original supplier but cheaper. It's absolutely disgusting. So bad sometimes netflix won't load properly. Customer services are a disgrace as well on the phone for nearly 50 minutes then was told basically there's nothing wrong with the speed, sent us a speed checker of theirs and same speed as the test we done! Oh and when I used the ring back service no one rang back, I've reported this company to the ombudsman, I don't see why we should be paying for a service we aren't receiving. -
Reviewer
erin
Location
london
Date
17/01/2018
Comments:
Very pleased with service now for many months,no problems at all. Same as any other top service provider but a lot cheaper.
Well worth the switch and a happy customer.
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Reviewer
david
Location
colchester
Date
16/01/2018
Comments:
good solid connection and a lot cheaper as there's no TV advertising to pay for.BT spend the most on advertising so this accounts for the big price difference.
Looking forward to saving thousands over the next ten years plus.
If you don't switch you will never know or save.
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Reviewer
Karen wass
Location
Pontefract west yorks
Date
12/01/2018
Comments:
Customer service is awful went with them on 7th december everything wad ok till 20th december it all went off no phone or internet rung them told engernier would come out but not till 27th december they came said nothing wrong with the line or exchange and that there is no signal from their server so they must of switched it off still did not get it back on till today they rung and said my internet wsd going live today to me that means that they had switched it off so dont go with them at anycost -
Reviewer
frank worfolk
Location
s625qg
Date
10/01/2018
Comments:
not at all satisfied -
Reviewer
kim sankey
Location
Lyme Regis
Date
10/01/2018
Comments:
I am absolutely disgusted with this service and have obviously been sold a pup. I can't speak to anyone so in desperation have moved to anothet supplier after the first month. -
Reviewer
Alan Daubney
Location
Sutton Bridge
Date
03/01/2018
Comments:
What a SHAMBLES of a company, Customer service, May as well ring Santa clause, he may reply to telephone calls now been waiting 5 HOURS for ring back service, live chat emails now been waiting 5 DAYS still unable to log on now excuse is experiencing network problems,(what is your next excuse)First utility you are a JOKE. Bet you wont take as long to DEBIT my bank account. ADVISE steer well clear. Looking to transfer energy supply to them, NO CHANCE. -
Reviewer
Rosemary
Location
Milton Keynes
Date
30/12/2017
Comments:
I switched from BT to First Utility less than a month ago based on a recommendation of the scouts they've set up at Currys PC world. I was told their service was just as good as BT but cheaper. The boradband service is absolute trash I've complained a few times.BT actually warned me about the service and they were damn right. Now it will cost me more because if my wifi speeds doesn't improve to the BT levels I'll pay off the rest of the contract and leave them, can't survive this rubbish service for another 17 months. The frustration will kill me.
nobody should move to them just because they have cheaper prices, their service is also cheap trash. -
Reviewer
Sonia Rawlinson
Location
Burnley
Date
18/12/2017
Comments:
Don't use if you want to ever think you might need to contact customer service. It's a joke. Takes nearly 5 minutes to even join the queue and then for ever to actually talk to anyone. If you are unlucky you then are put in another queue. Customer service is nonexistent -
Reviewer
Dom
Location
Lewes
Date
16/12/2017
Comments:
Customer service is fairly good and helpful, however, customer service should be low down the list of desirables as ideally you shouldn't need it. Speed is ok. The biggest let down for First Utility is the frequency of broadband outages and disconnections. In terms of reliability they are appalling. This is why I have rated customer service quite high as I often need to contact them to ask why I have no connection!
Overall impression ... steer clear. Very unreliable. -
Reviewer
Sonia Rawlinson
Location
Burnley
Date
16/12/2017
Comments:
Don't use this company if you think you might need customer service. Almost impossible to contact unless you are prepared to spend ages on the phone and listen to dreadful music. Email does not work. -
Reviewer
Kris
Location
Glasgow
Date
04/12/2017
Comments:
Very very very poor customer service. CANT SPEAK TO HUMANS!!!!!
Comments: