Shell Energy Broadband Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Shell Energy Broadband.
How Shell Energy Broadband compares:
- Weaker Satisfaction
- Weaker Speed
- Weaker Service
- Weaker Reliability
Add your own review of Shell Energy Broadband
1,409 Customer Reviews over 71 pages
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Reviewer
Matt
Location
Cornwall
Date
18/11/2019
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Reviewer
Paul C
Location
Liverpool
Date
17/11/2019
Comments:
Don't waste your time go with a better supplier. -
Reviewer
Ralph
Location
London
Date
16/11/2019
Comments:
shell broadband are an utter shambles! I moved over from plusnet, getting 17 Mb/s, and with NO problems but with cr@p shell, I'm only getting 11 Mb/s, why?
Worse, 35 days into their 'service', I've had random disconnections every day which they are unable to explain - or fix. Basically, they couldn't care less, and their staff are useless, including the executive resolution team.
I've wasted hours on them now, with at least 3 phone calls of a total of about 2 hours and at least 17 emails to them.
AVOID like the plague. -
Reviewer
Keiron haslett
Location
Northwich
Date
15/11/2019
Comments:
Honestly the worst internet and customer service I've ever received, joined in August and no internet to this day and still no solution and saying I'm the one that needs to pay to leave! AVOID SHELL LIKE THE PLAGUE absolutely terrible!paid nearly 100 quid for internet I dont have and they want 234 quid to leave it's the worst I've ever seen, and I hope to god shell energy can read this! -
Reviewer
Max
Location
London
Date
13/11/2019
Comments:
Stay away from them!
Today was my activation day, first day with their active broadband. Since after a couple of hours I realised that I was downloading at half the speed of my previous provider I contacted them to cancel.
Their contract says that "you have 14 days to cancel without charge", unfortunately I discovered that they start calculating the 14 days from when you confirm that you want to switch.
the day you confirm that you want to switch to them and if I cancelled I would have to pay the full year of supply. Since between the day you sign and the activation date you have to wait 2/3 weeks there is no way to really test their services. -
Reviewer
Ken Robson
Location
Galashiels
Date
13/11/2019
Comments:
So far BLOODY USELESS.
To get your ppp user/pw you have to PHONE THEM, and guess what LONG WAITS on the phone, callbacks that don't happen.
1st bill they add a few days on so instead of £26.99 it is over £30 no reason why just because they can.
Router would be fine 15 YEARS AGO. single band, 100mb ports poor wifi.
Wish I had NEVER JOINED! -
Reviewer
colin baker
Location
LEAMINGTON SPA
Date
13/11/2019
Comments:
In the last two days trying to get assistance with the Shell Customer service is a joke, only yesterday I spent 2 hours trying to get a problem solved and today just the same, their service stinks. -
Reviewer
Mark
Location
London
Date
04/11/2019
Comments:
Usage to date : 3 months.
No. of previous Broadband suppliers : 3.
Speed : Decent but not as fast as previous suppliers. Especially noticable on Netflix loading times.
Reliability : A couple of minutes of dropped connection, about once or twice per week on average, but tolerable.
Customer service : Friendly, average waiting time 20 min.
Other notes : Initially provided with faulty router, hence no connection for a week. Sent over engineer to confirm this. Router replacement received about 2 days later. Later, errorenously charged for engineer visit (around 80 GBP) so had to contact them to correct this.
Not recommended as it has under performed in all categories compared to previous suppliers. -
Reviewer
Stephen
Location
London
Date
04/11/2019
Comments:
Avoid! Attractive headline prices but misleading sales advisors abound.
We signed up having checked twice with Shell staff (and on their website) that we could keep our landline number. Apparently it is simply not possible for the majority of Virgin Media customers to take their phone number. Shell call centres woefully short staffed so expect to spend 30 minutes to get anything dealt with (charged number). The clue is in the name: sHELL! -
Reviewer
Lesley
Location
East Sussex
Date
01/11/2019
Comments:
Had this for 4 days absolute rubbish, did live chat to cancel...she was very nice....informed I’d have to pay £306 to cancel. Even though it’s not fit for purpose. Told them I’ll cancel the direct debit and pay £10 a month. Angry doesn’t cover it!!! -
Reviewer
Allan
Location
West Midlands
Date
01/11/2019
Comments:
Estimated speed on signup to Fast Broadband 7-12MBps actual speed 8.5MBps.However i have speed test results going back years which prove my line now supports 13+MBps so was expecting near top of their quoted range. After over 2 months of emails (and they are slow to respond) they have just gone full circle back to it must be my internal problem. Please note they are a TalkTalk reseller. Avoid both these companies and any other TalkTalk reseller if you want the best speed your line can support. -
Reviewer
Ian mceachran
Location
Swansea
Date
31/10/2019
Comments:
Absolute rubbish, speeds are terrible was told speeds may vary over the first 2 weeks then was told I could not cancel although I was miss sold the package. I was told speeds would be good in my area but I struggle to run a single device the customer service is terrible and now I am stuck with a £150 cancellation fee.
STAY WELL AWAY DO NOT BUY -
Reviewer
Andy
Location
Sheffield
Date
30/10/2019
Comments:
They are getting money under false pretences in the last 15 minutes the connection has failed 5 times. Netflix is unusable due to the download speeds. Trying to find a customer service number is hopeless I can’t even access my account as I need to reset my password but the system never sends me a reset email. Avoid them like the plague -
Reviewer
kate
Location
brighton
Date
21/10/2019
Comments:
ABSOLUTELY APPALLING SERVICE, for the 1st month of using this sham balls of a service my Wi-Fi was down for 2 weeks, I was promised a month free which was not good enough from the start. they sent out an engineer after the 5th phone call to complain and I was told I would not be charged for this as this was a fault of their own, I have just had my bill come through and SHOCK I have still not had the free month taken off and I have been smacked with a £54 bill for the engineer I was PROMISED I would not have to pay for, AVOID THIS COMPANY -
Reviewer
Cheryl Adderley
Location
Birmingham
Date
18/10/2019
Comments:
My internet is not very good. Always buffering. Stopping. And not very fast -
Reviewer
Ralph
Location
London
Date
17/10/2019
Comments:
In my opinion this company must be run by rude idiots. Although they are supposed to be doing calibration, they give NO warning when the service stops, maddening when playing chess online & winning, never mind skype etc. It's like a very rude person who barges into a private conversation, no manners whatsoever.
They should ASK for permission to do calibration, also giving an option to delay it for a while at customer discretion.
As it is, upload speed is about 0.2 - 0.3 Mb/s, when their competitors have got it up to 0.9.
AVOID this CRAP company. -
Reviewer
LJ
Location
Wirral
Date
15/10/2019
Comments:
I don’t have the service yet but simply ordering it has been ridiculous - do I need an engineer, do I not, days and days between anyone picking up the actions on the account including delaying actions until my cooling-off period is over so I can’t cancel. Now looking at an activation date weeks after it should have been if they’d either accurately found out my active line status in the first place, or joined up contacts to me and acted on them quickly. At least most broadband providers wait until you’re actually a customer to let you down. Avoid. -
Reviewer
Matthew Rosen-Marsh
Location
london
Date
13/10/2019
Comments:
Switched from Plusnet because of the cashback deal. Big Mistake. Broadband is very slow. -
Reviewer
stan
Location
burgess hil
Date
12/10/2019
Comments:
The modem arrived as promised. The service started at 9am. The speed is currently 35mbs. What's not to like. -
Reviewer
Ema
Location
York
Date
11/10/2019
Comments:
Broadband is okay, is not the fastest but it's quite reliable.
However I've just realised that Shell has charged me £54.16 for having to send the technician out because they couldn't tell me what to do and what to look for when I was installing the modem. It turns out that they could have told me the lines come from the back of the houses not the front and saved me time and money, but they didn't. How should I have known their lines come from the back of the house?
Very poor service!!!
Comments: