Shell Energy Broadband Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Shell Energy Broadband.
How Shell Energy Broadband compares:
- Weaker Satisfaction
- Weaker Speed
- Weaker Service
- Weaker Reliability
Add your own review of Shell Energy Broadband
1,409 Customer Reviews over 71 pages
-
Reviewer
Robert
Location
Brierley Hill
Date
25/05/2021
-
Reviewer
Radoslaw Marczak
Location
Leeds
Date
24/05/2021
Comments:
AVOID
This was the worst broadband experience I have ever had in my entire nearly 40 years long life.
Avoid Shell energy as a provider. They have a micro additional charge for everything. They lack basic services like changing a name on a contract. Customer care doesn't even listen to you when you query something. There was no single day when the internet would just break for some period of time. Often restarting the router wouldn't do anything. Speed was pathetic up to 6Mbs while promise was 20Mbs. also the cost £31 pm for an absolute joke of a service. I am immensely relieved I can cancel. Never looked forward to changing the provider so eagerly.
At the end you also have to post back the router.
-
Reviewer
Patrick
Location
Nottingham
Date
24/05/2021
Comments:
By far the worst company I have ever dealt with. 10 months with broadband so slow and unreliable I have to turn WiFi of on my phone to get internet. Customer service have no interest in fulfilling the contract. Horrible people and a horrible company. I don't understand how they are allowed to trade like this. -
Reviewer
Savannah
Location
Manchester
Date
19/05/2021
Comments:
If I could give 0 stars I would absolute sh*to company WiFi is appealing rude staff robbing c*nts -
Reviewer
Matt
Location
Aylesbury
Date
18/05/2021
Comments:
Avoid avoid avoid the worst company I have ever had the misfortune to deal with. Unhelpfull and rude customer care team, non existent connection then had the ordasity to demand £315 cancellation fee for not receiving a service.
One star is too good for this company my advice is to look for a different provider. -
Reviewer
Joe
Location
Runcorn
Date
17/05/2021
Comments:
Absolute rubbish.paid for higher speed and it's exactly the same
It's a big con -
Reviewer
CW
Location
Cheshire
Date
14/05/2021
Comments:
Couldn't be happier. Get 34MB most of the time and haven't had any connectivity issues -
Reviewer
Cath
Location
Whitstable
Date
09/05/2021
Comments:
completely useless customer service - kept telling me they had updated my account and failed to do this (on 6 different occasions so far!), despite each time apologising for the last and assuring me this has now been done. I wasted days on the phone and wish I'd dumped this company as soon as I could -
Reviewer
Daniel
Location
North West
Date
08/05/2021
Comments:
Appallingly poor service from a company whose staff seem trained specifically to argue with customers on every point instead of listening to their concerns and addressing the issue diligently an fairly. They've tried to walk all over my consumer rights, despite admitting their many errors and "service failures" and their staff have been plain rude most of the time. I would love to see their reporting statistics because they failed in all of their callbacks to me up until I escalated the issue to their executive team. My best advice to anyone with an issue is to look at the Consumer Rights Act 2015 and the things a company must do when it cannot meet it's own obligations under a contract. -
Reviewer
graham rooney
Location
AXBRIDGE
Date
05/05/2021
Comments:
I just moved from shell broadband,started with new suppler on 8/o3/2021 had to have new connection fitted for super fast broadband,shell are going to bill until the 25th April, what a scam ..Have to pay for 2 suppliers at the same time .. -
Reviewer
Steph
Location
Sutton
Date
04/05/2021
Comments:
Absolutely *****! Internet keeps dropping in and out nothing but problems. But quick enough to suspend you when your a few days late with a payment but they can make you go without internet for a week or more! -
Reviewer
Jane
Location
Kent
Date
01/05/2021
Comments:
Recently spent over an hour on a phone call to Shell Energy to let them know I was moving house. I was informed that I owed them £180!!! Cancellation charges apparently because I wasn’t transferring the internet to my partners house as he already has internet with Sky! I complained and got the charges reduced to £80. Read the small print and the “27” pages of terms and conditions folks! Better still find another internet provider. I certainly won’t be going back -
Reviewer
Holly
Location
Durham
Date
01/05/2021
Comments:
If you like wasting your money on things like me clearly! SHELL IS THE WAY! I’m thinking maybe there’s a old paggered hamster in my Wifi box on a wheel? Because this speed is terrible! And trying to speak to the customer service is like trying to get blood out of stone! Absolutely shocking, get my WiFi sorted or I will be battering one of your staff on the street with the ROUTER! -
Reviewer
David
Location
Peterborough
Date
30/04/2021
Comments:
DREADFUL .Constantly buffering.if I watch a live football game,it buffers that much I'm still watching 10 minutes after the final whistle.complained and they said I had too many devices on at once.they ran a speed check and said I was getting 19.5 maps. Lucky to get more than 15mbps. But its the constant buffering and lost connections that irritates . Regret signing up with these guys . -
Reviewer
Patrick Shaw
Location
Nottingham
Date
29/04/2021
Comments:
I haven't had useable broadband since signing with shell. No smart TV, no software updates, no doorbell alerts, no surveylance cameras, no netflix. Even to the extent that I have to switch off WiFi on my phone to use internet. Month 9 now of paying for something that they have no intention of supplying. Don't make the same mistake I did. This company are basically fraudulent theiving scum.
-
Reviewer
Adam Scott
Location
London
Date
27/04/2021
Comments:
Failed to connect a 90 year old's telephone and left her without a phone line (she lives alone) in the middle of this pandemic.
Call centre staff polite but harassed - they are not provided with sufficient information to help customers and the phone installation department does not take or make calls.
The recorded message facility to leave feedback was unable to record because it was full! I'm not surprised.
To sum up:
Shell Energy Retail Ltd can't connect phone lines
Shell Energy Retail Ltd won't connect phone lines
Shell Energy Retail Ltd can't make phone calls
Shell Energy Retail Ltd can't receive messages on an answerphone
AVOID AVOID AVOID this company at all costs. -
Reviewer
Barry Mason
Location
Lincolnshire
Date
25/04/2021
Comments:
Shell took over THE Postoffice Broadband. Since unable to reach sites i had been dealing with for years? No prior information or prior warning that maintenance, was been carried out. Hence no access to my broadband to carry out my daily Business with customers i have. Crap company. -
Reviewer
Stephen
Location
Bolton
Date
23/04/2021
Comments:
I’ve been with Shell Broadband for 20 months. In this time I moved house and apparently they can’t move my broadband but can only sign me up on a new 18 month contract despite only having 3 months left. They did this last time I moved and I agreed. This time I’ve checked and there are several providers who are £10 a month cheaper. So I now have to pay for 3 months service I won’t use. I will never sign up to any shell products again and also advise EVERYONE TO AVOID! -
Reviewer
Richard
Location
Bournemouth
Date
22/04/2021
Comments:
Poor reliability, very very poor customer service and complaint handling is basically claiming issues don’t exist or are the customers fault. Stay well clear -
Reviewer
Patrick Shaw
Location
Nottingham
Date
20/04/2021
Comments:
Atrocious speed, intermittent connection and the worst customer services I have ever experienced. It's taken 9 months for them to put some effort into improving my connection. I doubt they would have done that but for the bad reviews I given them on sites like this.
Comments: