Shell Energy Broadband Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Shell Energy Broadband.
How Shell Energy Broadband compares:
- Weaker Satisfaction
- Weaker Speed
- Weaker Service
- Weaker Reliability
Add your own review of Shell Energy Broadband
1,409 Customer Reviews over 71 pages
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Reviewer
S Patel
Location
Wigan
Date
06/09/2022
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Reviewer
L Boyes
Location
Harrogate
Date
06/09/2022
Comments:
AVOID AVOID AVOID!!
Absolutely shocking speed and general connection.
Rang customer services and was on hold for nearly an hour!! Impossible to get hold of someone.
Cancelled contract as it was coming up to my end date and they didn’t do what i asked so they were still billing me and service was still active.
I’ve raised a complaint. Not sure the good it will do.
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Reviewer
Darren H
Location
Kettering
Date
05/09/2022
Comments:
Absolutely shocking service. Was with TALKTALK before SHELL and never had a problem with internet connection, however, SHELL uses the TALKTALK service but is absolutely terrible. I even use the same router I used with TALKTALK but the internet connection is mediocre with very low speed 18mbps (Fibre broadband) and constant drop outs. Unable to stream any TV programmes :( -
Reviewer
Richard
Location
Calne
Date
05/09/2022
Comments:
I have been a client of Shell Energy for a few months and I can not wait to leave. The Internet is shocking. It cuts out on average 10 times a day for about 5 minutes at a time. In the last 3 days I have had 4 hours of connectivity. The rest of the time I have zero Internet connection. The light on the router is either red or not lit up. I have called numerous times, been on hold for hours and I am yet to actually get hold of a human being. Nobody seems to work for your customer service. How you exist as an Internet provider is beyond me. -
Reviewer
Gayle
Location
Birmingham
Date
04/09/2022
Comments:
Terrible company, we have been without a broadband and home phone line for a month now, i have rang customer services so many times and nothing gets done. They have told me 4 times that an engineer will be sent out but they never turn up. They don't reply to emails. Be prepared for at least a 45 minute wait to music before anyone answers the phone then they just try and fob you off. AVOID!!!! -
Reviewer
Keri hough
Location
Liverpool
Date
04/09/2022
Comments:
Worst network ever stay with the one u have sorry I changed from talk talk just doesn’t work -
Reviewer
Mrs Clayton
Location
Wakefield
Date
03/09/2022
Comments:
Absolutely shocking internet. It’s slow and constantly drops out and I have to reset it. I can’t comment on the customer service because I refuse to ring them simply because of the previous reviews regarding the wait times and dealing with customer service - judging by these reviews, it doesn’t fill me with any hope that She’ll would sort the problem anyway. As soon as my contract is up I’m off!! -
Reviewer
TK
Location
London
Date
03/09/2022
Comments:
Most ridiculous customer service. Waiting times is awful and transferred to 4 people in 3 hours. One took my contact number but did not call me back to support with my internet issue - so annoying. Do not have a refund lack of internet as against their policy. Do not keep notes on customer service issues by the attendant so waste more time on explaining the problem.
Yes had reliable but slow internet with Post Office prior to Shell Energy buyout. But at no point did they write to advise I was paying 32 pounds for 8mbps -until problems occurred consistently and conflicting technical advice (rubbish!).
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Reviewer
Frazer
Location
Northallerton
Date
01/09/2022
Comments:
This company is a disgrace. The internet is slow when it works which is rare, the customer service is horrendous we had one customer service agent hang up on us when we said we wanted to leave the company, do no recommend I’d rather use a carrier pigeon than use these bunch of arseholes again -
Reviewer
L. Wickson
Location
Shrewsbury
Date
01/09/2022
Comments:
Is there a customer service ? I moved into my apartment got my broadband equipment set it all up but the username was different to the one on the card . So the password would not work no problem I will phone customer service after 4 attempts on the phone waiting 20 minutes plus and trying the live chat and being g number 39 in the queue I sent a email saying your equipment is back in the post to you . For the ratings I can only comment on the customer service as I never got onto the Internet. -
Reviewer
Jo Pascoe
Location
Devon
Date
31/08/2022
Comments:
DO NOT TRANSFER TO THIS COMPANY!!
The most appalling broad band ever. Moved because jt was cheaper but couldn’t watch anything in catch up so then upgraded and still cant watch anything without it buffering. Please do not sign up it is absolutely awful. I am counting the months till i can go back to talk talk! -
Reviewer
Annie
Location
Swansea
Date
30/08/2022
Comments:
Intermittent signal or very slow
Tried ringing customers service holding for over 1hr and still no reply
I cannot wait to get out of this contract -
Reviewer
PaulB
Location
Godalming
Date
29/08/2022
Comments:
Utterly shocking service, reliability and speed in this day and age. I might as well post letters and visit the flicks to stay in touch with society -
Reviewer
H Brown
Location
Cambs
Date
28/08/2022
Comments:
I didnt choose to go with shell broadband ,they took over from the post office unfortunately. The internet speed is AWFUL, it is cinstantly breaking up,everyday you have issues with it, a lot of the time its literally like youve been disconnected and you have to spend AGES turning stuff off and on or literally ust go to bed and hope its better next day. Dont knwo where they get their 3.5 stars from, you only have to look at their twitter to see the SHEER nmber of people who have an issue with them. -
Reviewer
Josh Marshallsay
Location
ANDOVER
Date
27/08/2022
Comments:
Abysmal -
Reviewer
Angela Ditchfield
Location
Midlands
Date
27/08/2022
Comments:
Absolutely terrible company - avoid like the plague.
I only was with them as they bought the company supplying my broadband. Now I have left, they are trying to charge me for a router yet they never supplied one!
Customer service appalling, ignoring what I tell them. -
Reviewer
Rafi Sheikh
Location
Norfolk
Date
26/08/2022
Comments:
I have renewed my contract. The new one starts before the existing contract expires. I've been contacting Shell Broadband to correct the issue but all I receive is an automated acknowledgement. -
Reviewer
Matt
Location
Plymouth
Date
23/08/2022
Comments:
TERRIBLE - I didn't think in 2022 it was possible to have such a joke in place of broadband in a major city (have had previous providers 10x better).
First time writing online to complain about something too, who has time for that?! Well it it saves you the speed, service, reliability and headache woes... hopefully these 30 seconds have been worth it!
Embarrassment. -
Reviewer
Simon
Location
Bruton
Date
22/08/2022
Comments:
The worst customer services I have every dealt with, rude, law breaking (some of the call staff refuse to do a SAR on request and many have no idea what it even is) The reliability of their internet they inherited from the Post office. DONOT DEAL WITH THIS COMPANY -
Reviewer
Patrick
Location
Manchester
Date
22/08/2022
Comments:
Complete waste of time this company, they offer you a deal then increase it straight after you have accepted the deal, stay away from this company, proper misleading cowboys
Comments: