Shell Energy Broadband Home Broadband Reviews

At the end of an 18 month contract during which the broadband had been sporadic at best we were offered a new deal at almost twice the price for a 33% reduction of service. When we went to swap, Shell kept cancelling our cancellation. Ultimately they cut us off despite us asking to remain on a rolling contract until the new provider kicked in. Ten days with no phone or internet. Had to pay £20 to get line reconnected and lost our phone number which we'd had for 20 years. My advice, look elsewhere.

Very poor wifi, disconnects all the time for no apparent reason. Does not work with Hive. Cheap means exactly that, all I run is smart tv, laptop and Hive and Shell cannot manage it.

Iwill not recommend on my friends base on my experiences they said they commingbto connect our phone and internet im waiting for morethan 1month now and the bad side is my daughter have a exam soon my wife keep on emailing them but no one reply then they said comming on 29 and 30 of this month but apparently i been off bcoz they said will comming but untill now nothing happen they good to deduct the payment but interm of services i dont know what i gonna say if my daughter font have exam and they dont need internet for revision i dont mind to wait but this is not good. Seriously.

Disgusted. Broadband speed was ok for location, but the router is a post it note that uses electricity.
And they charge you £50 if you don't send it back.

Rip off, bad customer service, don't do it.

Extremely slow internet iPhone mobile internet on three is much faster can’t play online games at peak times or hardly ever can’t barely watch paramount plus where there router is right next to it on a Sunday , trying to stream something on Disney plus takes forever should of stayed with talk talk or sky internet not some energy company that’s got painfully slow internet haven’t contacted because it’s not me that pays but thought I’d leave a review to explain that’s it’s just like having dial up internet from the early 2000,s

Rang last month to ask why my BB had gone up by £10,00 and would have to change supplier I am a pesioner and have to watch my pennies. Don't need BB for work only everyday things. Imagine my shock when my bill came in at £104.00 this month? rang customer Avoidance to complain and was tols they would investigate. I phoned them about 8.00am thi s morning went out shopping returned at 10.00 to an email sent at 8.35am to be told my complaint had been investigated and now closed. ???? it beggards belief that they can get away with this of course nI am switching.

A banch of scammers, took money from someone's else bank account without my authorization. I had left the country and closed the account.

Appalling in every way. Dishonest customer support told me that I could transfer the contract to another resident at the end of my fixed contract period. So I waited 6 months to initiate the process. Was then told that was not possible. I then requested to cancel multiple times. The customer service refused. Misdirected. Gaslighted. Overcharged. I'm finally free but no thanks to shell. I will never ever touch them again.

Unreliable broadband and customer services rude and unhelpful. Awful!

A terrible service provider. The Customer Service is bullshit/rubbish.

Very good service, I would recommend to my partner as well

I've been with shell since they took over from the post office, and they said dreadful I can no longer use my laptop as it constantly times out I can get an okay signal on my mobile but takes a while, I did hear octopus was taking over so I thought light at the end of tunnel I can use my laptop again that was until today when I find it's talk talk who will run the service, that's who runs it for shell, so sadly no change, so I will now certainly be looking for a decent provider asap....

Always get disconnected from Roblox when using this WiFi it sucks

I’ve been with shell energy since October. The speed is excellent and the wired connection is extremely reliable. But there is a big BUT the wireless connection is awful. Constantly just drops signal for no apparent reason as if you plug in to the router the broadband is working fine. It can be very frustrating. I appreciate it’s very cheap £21.99 but the wireless connection should really be much better than it is.

Disappointed with Vodafone Broadband's False Promises and Lack of Customer Service

I recently received an enticing email from Vodafone Broadband, promising an upgrade to my broadband service at no extra cost, along with £100 in Amazon vouchers. Excited about the offer, I eagerly awaited a text to schedule an appointment, as stated in the email. However, over two months have passed, and I've yet to receive any communication regarding the upgrade or vouchers.

Frustrated by the lack of action, I reached out to Vodafone's customer service, only to be met with confusion. None of the representatives seemed to have any knowledge of the offer, and instead, they attempted to sell me a new contract without honoring the promised vouchers.

What's more disheartening is discovering that new customers are effortlessly offered the same £100 vouchers simply by switching online through comparison sites like uSwitch. It's evident that Vodafone values acquiring new customers over rewarding loyalty.

As a loyal customer who received a promising offer via email, it's incredibly disappointing to be left in the dark and denied the benefits promised. Vodafone's failure to deliver on their commitments and their lack of transparency regarding existing customer rewards have severely tarnished my perception of their broadband service.

In conclusion, Vodafone Broadband's false promises and poor handling of customer inquiries have left me thoroughly dissatisfied. As a loyal customer, I expected better treatment and transparency, but unfortunately, Vodafone has failed to deliver on both fronts.

Disgusting having left withbno internet forc6 days now and i am disabled and reky on wifi fir my door ringbell and cintact with family and friends.
Promised a new power-packed only for next day to be contacted saying i need new router and woukd be wirh me in 24hrs...still nothing.
Made complaintxas this is second time (1st time was an outside problem) and given £2.17 comp.
The company has also been sold without infirming customers to Octopus, who inturn use talk talk, neither provider would i ever choose.
Cannot get customer complaint who soeaks and understands english and constantly talk over you after being on the phone on 4 seperate occassions for well over 2hr.
Never use this awful company

Two weeks ago around 1.00am internet stop!!!
Phone calls non stop customers service cut off twice. Then Today at 1.30am Once again internet cut off they want MONEY but they don’t deliver the service! Postoffice broadband was never as bad as this company. Who is my provider from Postoffice sold to Shell then to Octupus then in February to Talk Talk but was told by shell they will deliver the service. These companies should stick to oil if there’s any left because we want Internet NOT OIL!!!!

Over priced, Shell sided contact. Frequently boosting the fees. Worst ever!

I have never experienced such a poorly managed team. Calls get cut off with no call backs and the internet speed is pathetic.
I am happy to say I have found a new provider and the speed is amazing, so is the level of service.
My advise is DO NOT GO WITH THIS COMPANY,
Complete waste of time..
0,,, effort to help resolve any problems..

Used to be good, signed up for 200 full fibre, was told I could have VoIP then sorry we don't. Speeds regularly under 100mbs and very unstable, drops off at least 3 to 4 time's per day absolutely horrendous