Post Office Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Post Office.

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Recent customer ratings for Post Office

Based on 8 39,763 customer ratings since Jan 2024 Apr 2009 ( )

Satisfaction

2.5 stars

Customer Service

2.5 stars

Speed

2.5 stars

Reliability

3 stars

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Add your own review of Post Office

1,323 Customer Reviews over pages

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Reviewer

jacob

Location

woodbridge

Date

04/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

couldnt even load a yt vid did a wifi test 0.14mb/s

Reviewer

T.Jake

Location

Wrexham

Date

10/03/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I've had this internet provider for at least 1yr the internet is always on and off for some reason it won't connect with some of my devices like Xbox etc and I just wish I never made a contract with these pricks.

Reviewer

Abas

Location

London

Date

12/09/2022

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Comments:

Everything about this broadband service is utter trash.

Reviewer

Garth Klemon

Location

Essex

Date

08/04/2022

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Avoid, absolute crap. Get a faster more stable connection tethering to 3G on the mobile.

Reviewer

post office is crap

Location

post office crap

Date

17/03/2022

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

toss

Reviewer

Pauline

Location

Macclesfield

Date

16/02/2022

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Over a month without internet. calls and complaints ignored, have yet to get a service update, an email or letter despite them saying they have contacted me. Gone with another provider but on hold as PO are still working on my case, diabolical

Reviewer

Lucy Raeburn

Location

Aberdeenshire

Date

21/01/2022

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Terrible service and diabolical customer service. Did not send a reminder email or letter to remind me of end of contract, yet said they did and it had got lost in my junk email folder?! Send an email once I was leaving them saying the total will not reflect till you get your final bill. Phoned up tonight Friday the 21st of January 2022 to get explanation of charges told I was due no refund as I had made £36 of calls 21 calls. Ok well if I did it was for necessary calls to local garage and to hospital! Why then should I be penalised for that. Told me I cancelled my call plan in July well yes as you were increasing it from£5 per month to £10 a month and some months I make no calls as I have no one to call. Why are you victimising and overcharging the poor on benefits for their essential home phone ? Scammers Ismail I’m well rid!!

Reviewer

Ali

Location

Birmingham

Date

19/01/2022

Ratings

Satisfaction

1.00 stars

Comments:

Rubbish the are so annoying so unprofessional just. Downloading is 0.3 Mbps and uploading is 0.1 Mbps I been doing the test and when contact them the just cut the line. As they sold all costomers to shell now they don't care at all we are paying for the headach we are having. There is no one we can complain to as soon you say can I speak to manager they just hand up on you. You are bonded in contract which you have to pay but apart that the service forget about that. Avoid don't even think about join them

Reviewer

PATRICIA

Location

STALYBRIDGE

Date

03/01/2022

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Avoid avoid avoid Customer service rubbish The broadband is that slow a waste of space Router is so bad wi fi drops out that slow that you can;t even watch catch up. Just can;t wait for my contract to end .Paying for a service that is not there . Phone them and it falls on deaf ears .Our speed is not even 6 but they say it is in the range rubbish don;t go there .

Reviewer

Ted

Location

Nottingham

Date

19/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

DON'T DO IT NO MATTER HOW CHEAP THESE IDIOTS SLL IT TO YOU. IT IS SO SLOW AND THE SO-CALLED TECH DEPT AS THY LIKE TO CALL THEMSELVES ARE NOTHING MORE THAN MENTALLY CHALLENGED IDIOTS! aS FOR CUSTOMER SERVICE, USELESS! SO GLAD MY CONTRACT ENDS ON jAN 10TH - THY WILL NOT GET PAID FOR THE LAST MONTH SO SUE ME YOU ABSOLUTE WANKERS!

Reviewer

Kirsten jones

Location

Exmouth

Date

18/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Got notified November my contract was due to expire so I called to renew my contract, I refuse to pay £30 for broadband that’s so slow so I go with then £17, it’s now gone up to £18. I get my bill through this morning 30 flippin quid, so I call them tell them to get their s*** together and sort it out I get told I have to pay the 30, no I don’t have to pay 30 I’m contracted at 18, you’re in breach of contract so I cancelled d/d you’ll be paid over the phone when my bill is due. Twice I called about my contract before December. Keep it up and I’ll switch provider. Get your s*** together and get it sorted before I do you for breach of contract. Since the switch from PO to shell my bill is always wrong. I’m an fed up with being told I have to pay the wrong amount when my contract say otherwise. Most people are on tight budgets I’m one of them so sort it. You will be contacted by a solicitor for breach of contract. Get your incompetent staff sorted!!!

Reviewer

Location

Law village

Date

17/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

This broadband service is a joke always cutting off and on speed are slower than a sloth costomer service also very bad can't help there customers out lost my bank card had to cancel it till new one came they cut service of I paid the same day 10 in the morning and iv to wait 48 hours till I'm reconnected its an absolute joke of a company

Reviewer

Marvis

Location

Oxford

Date

15/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

This is the slowest most unreliable wifi ever! To think that I am paying £31 for this ludicrous service is extremely disappointing! Since installing it, it’s never been of any good !

Reviewer

Cristina

Location

Newcastle Upon Tyne

Date

15/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Soooooo bad!!!! The worst broadband provider that I have never had! Today the internet stopped working, we were meant to start a new contract with Now on the 20th but it looks like the post office has cancelled the service already!!! 5 days early!!! We have been waiting to talk to them for 20 mins when I should be working from home! What a disgrace! SOOOOOO BAD! DO NOT USE THEM

Reviewer

Sarah

Location

Portsmouth

Date

06/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Shocking ! Broadband so slow - spent over 40mjns on hold twice now for Customers services still didn’t get through. Done speed tests each one says speed is very slow ! Do not recommend!

Reviewer

Karlos24a1

Location

Date

06/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Post office used to be good now its appaling, waiting to get through for what feels like hours, connection constantly cuts off and prior to having my connection put in the engineer didnt even bother to show up so had to wait another 2 weeks. Complete garbage

Reviewer

Location

Bexleyheath

Date

02/12/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I have to use my mobile phones data to write this review. The PO tech team never answer calls, even when they call me and transfer me to the team. The automated message when you call customer service keeps cutting out so you don't hear sentences. I now have no internet access. I will need to contact ofcom to see if I can get a refund. Avoid PO / Shell Energy Broadband. Waste of time and money.

Reviewer

Daisy

Location

Shropshire

Date

22/11/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

You should recommend this wifi to somoene you hate.

Reviewer

Ibrahim

Location

London

Date

22/11/2021

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I done contact with post office home broadband its very very very very very &0 low service. If you calling customer service you will keratin not any experience everyone transferring you for anthr one maby you stay all day in phone& end very old woman answer you

Reviewer

John Smith

Location

Sussex

Date

20/11/2021

Ratings

Customer Service

2.00 stars

Comments:

This broadband is absolutely rubbish. You are lucky if you open up a tab and if it even loads within one minute. It cuts off around 7 times a day and when it is on, it runs like a snail. Please, please, please DO NOT buy!!!