1,510 Customer Reviews over 151 pages
-
- Location
- Canterbury
- Reviewing
- Vodafone
- Date
- 2019-03-28
- Comments
-
Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted...
- Location
-
- Location
- east hampshire
- Reviewing
- Vodafone
- Date
- 2019-03-27
- Comments
-
horrendous customer service, internet speed and they cant even keep the landline connected. despite 5 complaints and some very rude customer service advisors we are still no further forwards. they don't even reply to your written and emailed complaints!
they know its awful as they have stopped offering their service in out area but they are happy to make those of us who have their broadband and landline suffer
- Location
-
- Location
- Burntwood
- Reviewing
- Vodafone
- Date
- 2019-03-27
- Comments
-
This is a lying company that just wants to get your custom the speed is no better than dial up don’t wast your money GO WITH SOME OTHER COMPNANY GET OUT WHILE YOU CAN YOU HAVE BEEN WARNED ITS RUBBISH
- Location
-
- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2019-03-26
- Comments
-
Overall I can't fault Vodafone Broadband. I've got the 76MB service, which rarely goes below 60MB. Last year it started getting really bad, due to contention (too many users), it took six months to fix, because they had to install new fibre locally to support additional connections. Then it was back to it's usual reliable service. Vodafone bend over backwards to resolve issues and reward loyalty.
- Location
-
- Location
- PENTRE
- Reviewing
- Vodafone
- Date
- 2019-03-23
- Comments
-
Overall service ok got the speed I need I something go you get past from piller to post and there make promise they cant keep
- Location
-
- Location
- Hayes, Middlesex
- Reviewing
- Vodafone
- Date
- 2019-03-21
- Comments
-
A VERY AVERAGE broadband service. I signed up for the 36mbps at £20 in March 2018. The router arrived on time and I was connected before 8AM on the scheduled day, so everything went smoothly. I never had issues with billing, and never contacted Customer Service so cannot comment on its efficiency. The speed was consistently as advertised. However, the reliability of the broadband itself is very average and only really suitable for very light users. On a wired network, the connection would drop out approximately 4-5 times a day. I found the biggest issues with the router and Wi-Fi. My Samsung TV would struggle to stream HD movies, so buffering was a major headache. And the range of the router was very weak in a standard 3 bedroom semi, with smartphones unable to connect a lot of the time. I found this broadband wasn't kind to 3-4 devices simultaneously connected. These issues were bearable up until February/March 2019 when they dramatically worsened. I tried changing the settings on the router, but no luck. And I wasn't in the mood to spar with Customer Service with BT offering a good deal at the time (despite BT's abysmal customer service and horrendous setup issues, it's 50mbps I previously found was reliable and suitable for my medium user needs), so I terminated my Vodafone contract early (which cost me around £50). Vodafone was then the cheapest I've paid for fibre broadband, but not recommended as it couldn't handle standard expectations of the service.
- Location
-
- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2019-03-19
- Comments
-
Where do I begin! It is hands down the worst broadband i have been with. I have wasted hours speaking to them on the phone with no success. They shirk responsibility and drag out the whole process. My problem was slow speed and constant dropping of connection. What a joke of a service. I strongly advise you think twice before going with Vodafone.
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2019-03-19
- Comments
-
The main problem I have with Vodafone is their absolutely AWFUL website. It often has internal server errors. It forgets my passwords when I save them, and gets confused between my mobile and broadband accounts. It's pages are often down for "maintenance".
The broadband is pretty unreliable.
The customer service agents are polite but are severely limited by rubbish procedures.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-03-17
- Comments
-
Terrible slow speeds and overcharged every month, Check your bills!!
- Location
-
- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-03-15
- Comments
-
Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.