1,510 Customer Reviews over 151 pages
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- Location
- Maidenhead
- Reviewing
- Vodafone
- Date
- 2019-02-12
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2019-02-11
- Comments
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Worst broadband I have ever had. Continuously dropping out,failing to load pages and less cover arond my house. Gaving read other reviews I beleive it may be a problem with the Vodafone routers. I am now returning to my previous supplier, who though offer lower speeds, were significantly faster and worked all the time. Sort it out Vodafone...
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-02-10
- Comments
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Think carefully before using this company. Yes they’re cheap, but Customer Service is overseas and unfortunately abysmal. Mostly polite, but completely ineffective even with the basics. My rating is actually ZERO stars.
My girlfriend recommended Vodafone. She has been with them a year without issue. So there are some success stories. Mine isn’t one of them.
To try to keep it simple -
5/1 Signed up online and chose an installation date and time - 21/1/19 am. Provided instructions for the BT engineer to obtain access (through next door neighbour)
8/1 Vodafone customer service telephoned to say they couldn’t honour that appointment and abruptly tried to force an inconvenient one onto me - 23/1/19 pm I refused to accept it, and said I was at work with a client and couldn’t discuss the matter at that time. She said someone would call me back.
8/1 Nobody called but I received numerous emails confirming the date I had refused.
9/1 I telephoned and rearranged the date - 24/1/19 am. I received no email confirmation but instead continued to receive emails confirming the other date.
16/1 Router arrived.
18/1 Second router arrived!
19/1 I was concerned so telephoned. I was advised not to worry and that my appointment was still arranged for 24/1. I was sent a text confirming this. I was advised to keep the second router as a spare.
24/1 Appointment date but no engineer arrived.
24/1 Email received informing me that broadband couldn’t be activated and I would receive a call.
26/1 Call received from Vodafone. Apparently the engineer couldn’t gain access. They had not been advised to go to my next door neighbour, nor had been provided with my accurate telephone number. Date rescheduled for 6/2/19 am. I reiterated the access instructions and confirmed my neighbours address. I received a text confirming the revised date.
By now I’m feeling absolutely exasperated but allow them one final chance.
6/2 NO ENGINEER!! I telephoned to be informed there was no record of the 6th and installation was actually down to be the 11th! I mentioned that I had on my phone a text from Vodafone clearly stating the 6th. Customer Services said they had absolutely no record of this.
AT THAT POINT I GAVE UP and cancelled on the spot. They politely accepted my cancellation. No efforts to apologise or explain their total incompetence.
I am now the proud owner of two useless Vodafone routers and wondering if I might still actually receive a visit from an engineer on the 11th. Really wouldn’t surprise me.
I just wonder how it’s possible to mess up so badly, and then actually (politely) imply each time that it’s the customer’s fault? By the way, Vodafone DON’T pay compensation for missed appointments.
- Location
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- Location
- Chorley
- Reviewing
- Vodafone
- Date
- 2019-02-06
- Comments
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What a mistake to move to Vodafone!
Phone and broadband transferred last Thursday 31st Jan. Worked for 2 hours then broadband stopped working and hasn't worked since.
I've spent hours on the phone to support to no avail. Just installed a new router that hasn't made any difference. To top it all they lost my phone number when migrating the service.
This has to be my worst customer experience ever.
I was attracted by the cost but now seriously regret my choice. I have no confidence my broadband will be working in the near term and I've lost the phone number for good.
I would encourage anyone thinking of moving to Vodafone to think again. Whilst you might save a few £s the hassle if it goes wrong will cost much more.
A seriously unhappy customer!
- Location
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- Location
- Winchester
- Reviewing
- Vodafone
- Date
- 2019-02-04
- Comments
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Ok to start of this review the first 2 months not much of an issue. Then the internet started to cut out every now and again we have an old line we’re we live so not that upset phone up to see if we can get some help it takes 7 times to even get through to someone they can’t help us apparently then 2 days later internet just cuts out for no reason phone up another 3 times to be told that only the account holder can make a complaint and when they did sent an engineer out who didn’t even arrive so had to reschedule for him to come and say he’s fixed it. It lasted 5 minutes before it cut out again are you serious! Been a week and a half with no internet they sent a new router still no change at all I have to use the internet for my work and I’m screwed without it. To sum it up if you like a house without and terrible customer service then vodofone is for you
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-02-03
- Comments
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I am impressed with the broadband speed with Vodaphone and have found it much quicker to download a page on the internet compared to Sky.
I had a small technical problem and found the Vodaphone technical support to be excellent. They answered the call quickly and showed top notch problem solving skills in diagnosing the problem and fixing the issue. I would recommend Vodaphone as a broadband provider.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2019-01-31
- Comments
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Thanks to some monitoring equipment from a independent organisation that provide deep statistical data for ISPs and governments alike (data that is part of the set they use to report on broadband rankings around the world), I have the advantage for being able to properly monitor and compare my internet connectivity and performance at a very detailed level. I've been chatting to Vodafone's technical support and while it's quite clear they do their best, they have no answers to the problem I presented them. I can prove that on a given day in November, Netflix download speeds went from over 30mb to less than 8mb overnight and stayed that way. I have a lovely high 30mb connection since April 2018 when I joined until 7th November when it drops to 8mb and stays there. We have also seen the effect on other video and gaming services. Their fix doesn't make any sense at all (from a technical standpoint. I work in the IT industry so have some idea of what I'm talking about here) and I very much doubt will resolve this issue. I've seen no evidence of any improvement yet that is for sure but I wait to see. However the fix basically means NOT using Vodafone's DNS servers as they don't work correctly and instead changing the router settings to use Google's DNS servers instead. Not really a fix but more of a cop-out and doesn't really address the problem I was having anyway. Also DNS is monitored by the service I mentioned I have so I know that isn't the root cause. I think I will be leaving as soon as the contract is up.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2019-01-30
- Location
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- Location
- Long Buckby
- Reviewing
- Vodafone
- Date
- 2019-01-30
- Comments
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IF you like having the internet then don’t switch to vodafone. Since switching over I have never had a stable connection, I think dropping out 9 times in an hour was the record. The technical service is also very very poor, each time you call you get what seems like a completely random solution. Avoid like the plague, I am now moving back to my previous supplier and would never consider them again.
- Location
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- Location
- East Anglia
- Reviewing
- Vodafone
- Date
- 2019-01-29
- Comments
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Ineffective customer service, incessant disconnections
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.